Multiple Canadian Carriers have notified us that an issue impacting SMS delivery sent using short codes in Canada since 2019-06-23 00:19:00 UTC.
NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant
As a result of this issue, customers will be experiencing delays to inbound and outbound SMS messages sent to and from subscribers on the affected carriers. In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.
Please note that that all other messages are not impacted.
We will issue further updates as soon as they become available. Please contact firstname.lastname@example.org
if you have any questions.