We experienced an outage of the Nexmo dashboard and website from 13:49 UTC to 14:03 UTC, due to an issue with our CDN provider. Customers trying to access these resources would have received 502 errors.
The issue also impacted customers who were using geo-specific endpoints such as api-us1/2.nexmo.com, rest-eu.nexmo.com.
We implemented a workaround at 14:11 UTC by removing our CDN provider's CNAME records from our DNS records for the above-mentioned resources. The CDN provider fixed the underlying issue at 14:15 UTC which then resolved the issue for all nexmo.com affected hostnames.
The issue has been caused by the problem on our CDN provider's side.
A program of preventive work has been identified, including: