US SMS - Concatenated messages issue towards all carriers affecting Toll-Free Numbers
Incident Report for Vonage API
This incident has been resolved.
Posted Sep 10, 2021 - 23:40 UTC
A fix has been implemented and we are monitoring the results.
Posted Sep 10, 2021 - 23:19 UTC
We have been notified by our US suppliers about an issue impacting concatenated messages and delivery receipts. They are experiencing issues within their messaging platform which is affecting a subset of messages sent using Toll-Free Numbers.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact if you have any questions.
Posted Sep 10, 2021 - 21:43 UTC
This incident affected: SMS API (North America (US, Canada & Caribbean) traffic).