At 2019-06-02 18:52 UTC API requests for call transaction records began to queue and API requests to the Reports API, Verify Search API, Developer API and searching and downloading from Dashboard failed or returned no results. All data was available at 2019-06-02 22:30 UTC. This issue only impacted searching records and did not affect traffic being sent or received.
Network issues with Nexmo's data storage provider caused by a configuration issue impacted data processing, and traffic was queued until the issue was resolved. The network issue began at 2019-06-02 18:52 UTC and was resolved at 23:17 UTC.
A program of preventive work has been identified, including: