Start Time: 04-Oct-2021 18:17 UTC
End Time: 04-Oct-2021 22:29 UTC
All voice services
Some customer API requests may have experienced issues when reaching out to our US Data Centers. This issue impacted across all API voice services on Vonage platform.
An influx in traffic caused by the recent outage at the Facebook/Whatsapp platform caused excessive load in one of our US Data Centers. This resulted in a relatively small volume of customer API requests encountering service failures.
The load balancer stabilised independently.
Enhanced monitoring set up for load balancers.
Improve the performance of load balancers handling higher volume traffic.
Review and document the failover strategy for our services in US Data Center.