We have been informed that this incident has been now resolved. Inbound traffic towards Indian virtual numbers should work as expected.
Posted Oct 07, 2020 - 13:18 UTC
We have identified the problem to be limited to one Long Virtual numbers provider. Most of our India virtual numbers are receiving inbound SMS traffic as usual. We continue working with the specific number provider to restore service on their numbers.
We will post an update as soon as we know more.
Posted Oct 07, 2020 - 06:44 UTC
We're investigating an issue with our Long Virtual number provider in India. Customers will notice no inbound SMS traffic being forwarded to Indian Long Virtual numbers. This doesn't affect outbound traffic. We will post an update as soon as more information becomes available.