Vonage API Status

All Systems Operational

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Developer API Operational

Nexmo Dashboard Operational

[Beta] Reports API Operational

Website Operational

Billing and Payments Operational

[Beta] Messages API Operational

[Beta] Dispatch API Operational

[Beta] In-App IP communications Operational

[Beta] In-App IP Messaging Operational

[Beta] In-App IP Voice Operational

[Beta] In-App IP Video Operational

[Beta] Conversation Operational

[Beta] Conversation API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

US - SMS maintenance affecting small regional carrier May 19, 04:00-09:00 UTC

Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-05-19 04:00:00 UTC
End: 2021-05-19 09:00:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform: ACS/Alaska,
ASTAC,
Bluegrass Cellular,
Carolina West,
Cellone Nation,
Cellcom,
Chat Mobility (Hawkeye),
Copper Valley,
Cordova,
Cross Wireless,
Duet/NewCore Wireless,
GCI,
Illinois Valley Cellular,
Inland Cellular,
IT&E,
James Valley,
Nex-Tech Wireless,
Northwest Missouri Cellular,
Panhandle Telecommunications,
Pine Belt Cellular,
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone),
SouthernLINC,
Standing Rock,
Thumb Cellular,
Union Wireless,
Viaero Wireless,
West Central Wireless (WCC).
Posted on May 17, 16:30 UTC

Mexico SMS - Planned maintenance affecting AT&T May 19, 05:00-11:00 UTC

Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-05-19 05:00 UTC
End Date/Time: 2021-05-19 11:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Posted on May 11, 18:01 UTC

Russia SMS - Planned maintenance affecting Megafon May 19, 20:00 - May 20, 00:00 UTC

On 19-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 26, 23:34 UTC

Russia SMS - Planned maintenance affecting Tele2 May 19, 20:00 - May 20, 02:00 UTC

On 19-May-2021 between 20:00 UTC and 20-May-2021 02:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on May 19, 20:00 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers May 20, 03:00-07:00 UTC

We have been notified by our supplier that between 20-May-2021 03:00 UTC and 20-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 30, 20:50 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers and Short Codes May 20, 03:00-07:00 UTC

We have been notified by our supplier that between 20-May-2021 03:00 UTC and 20-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting Toll-Free numbers and Short Codes towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 30, 23:02 UTC

US - SMS maintenance affecting small regional carrier May 20, 04:00-09:00 UTC

Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-05-20 04:00:00 UTC
End: 2021-05-20 09:00:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform:
ACS/Alaska,
ASTAC,
Bluegrass Cellular,
Carolina West,
Cellone Nation,
Cellcom,
Chat Mobility (Hawkeye),
Copper Valley,
Cordova, Cross Wireless,
Duet/NewCore Wireless,
GCI,
Illinois Valley Cellular,
Inland Cellular,
IT&E,
James Valley,
Nex-Tech Wireless,
Northwest Missouri Cellular,
Panhandle Telecommunications,
Pine Belt Cellular,
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone),
SouthernLINC,
Standing Rock,
Thumb Cellular,
Union Wireless,
Viaero Wireless,
West Central Wireless (WCC).
Posted on May 17, 18:15 UTC

Japan Voice - planned maintenance affecting Toll Free Numbers May 20, 16:00-20:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-20 16:00:00 UTC
End: 2021-05-20 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:33 UTC

Russia SMS - Planned maintenance affecting Beeline May 20, 20:00 - May 21, 00:00 UTC

Between 20-May-2021 20:00 UTC and 21-May-2021 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on May 11, 08:28 UTC

US - SMS maintenance affecting small regional carrier May 21, 04:00-09:00 UTC

Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-05-21 04:00:00 UTC
End: 2021-05-21 09:00:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform:
ACS/Alaska,
ASTAC,
Bluegrass Cellular,
Carolina West,
Cellone Nation,
Cellcom,
Chat Mobility (Hawkeye),
Copper Valley,
Cordova, Cross Wireless,
Duet/NewCore Wireless,
GCI,
Illinois Valley Cellular,
Inland Cellular,
IT&E,
James Valley,
Nex-Tech Wireless,
Northwest Missouri Cellular,
Panhandle Telecommunications,
Pine Belt Cellular,
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone),
SouthernLINC,
Standing Rock,
Thumb Cellular,
Union Wireless,
Viaero Wireless,
West Central Wireless (WCC).
Posted on May 17, 20:16 UTC

Russia SMS - Planned maintenance affecting Megafon May 21, 20:00 - May 22, 00:00 UTC

On 24-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on May 24, 20:00 UTC

Mexico SMS - Planned maintenance affecting AT&T May 25, 05:00-11:00 UTC

Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-05-25 05:00 UTC
End Date/Time: 2021-05-25 11:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Posted on May 15, 00:01 UTC

Russia SMS - Planned maintenance affecting Megafon May 26, 20:00 - May 27, 00:00 UTC

On 26-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 26, 23:37 UTC

Russia SMS - Planned maintenance affecting Tele2 May 26, 20:00 - May 27, 02:00 UTC

On 26-May-2021 between 20:00 UTC and 27-May-2021 02:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on May 14, 16:23 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers May 27, 03:00-07:00 UTC

We have been notified by our supplier that between 27-May-2021 03:00 UTC and 27-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 30, 20:52 UTC

Russia SMS - Planned maintenance affecting Beeline May 27, 20:00 - May 28, 00:00 UTC

Between 27-May-2021 20:00 UTC and 28-May-2021 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on May 11, 08:30 UTC

Russia SMS - Planned maintenance affecting Megafon May 31, 20:00 - Jun 1, 00:00 UTC

On 31-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 26, 23:38 UTC

USA SMS - Planned Maintenance affecting T-Mobile US Jun 3, 19:00 - Jun 4, 02:00 UTC

Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-03 19:00 UTC
End Time: 2021-05-04 02:00 UTC

During the maintenance window, you may experience Inbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 23, 11:47 UTC

USA SMS - Planned Maintenance affecting T-Mobile US Jun 4, 19:00 - Jun 5, 02:00 UTC

Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-04 19:00 UTC
End Time: 2021-05-05 02:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 23, 11:41 UTC

USA SMS - Planned Maintenance affecting T-Mobile US Jun 5, 19:00 - Jun 6, 02:00 UTC

Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-05 19:00 UTC
End Time: 2021-05-06 02:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 23, 11:49 UTC

CA - SMS planned maintenance affecting Short Codes Jun 8, 08:00-10:00 UTC

We have been notified by our supplier that between 08-June-2021 08:00 UTC 08-June-2021 10:00 UTC, the supplier will be performing maintenance on their platform affecting Short Codes towards CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on May 14, 17:17 UTC

Japan Voice - planned maintenance affecting Toll Free Numbers Jun 10, 16:00-20:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-10 16:00:00 UTC
End: 2021-06-10 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:44 UTC

Japan Voice - planned maintenance affecting Toll Free Numbers Jun 14, 16:00-20:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-14 16:00:00 UTC
End: 2021-06-14 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:54 UTC

Japan Voice - planned maintenance affecting Toll Free Numbers Jun 17, 16:00-20:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-17 16:00:00 UTC
End: 2021-06-17 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:04 UTC

Japan Voice - planned maintenance affecting Toll Free Numbers Jun 21, 16:00-20:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-21 16:00:00 UTC
End: 2021-06-21 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:08 UTC

CA - SMS planned maintenance affecting Short Codes Jun 22, 08:00-11:00 UTC

We have been notified by our supplier that between 22-June-2021 08:00 UTC 22-June-2021 11:00 UTC, the supplier will be performing maintenance on their platform affecting Short Codes towards Canada.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on May 14, 17:19 UTC

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Past Incidents

May 18, 2021

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 18, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:01 UTC

Scheduled - On 17-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 26, 23:33 UTC

May 17, 2021

Japan Voice - planned maintenance affecting Toll Free Numbers

Completed - The scheduled maintenance has been completed.
May 17, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 16:00 UTC

Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-17 16:00:00 UTC
End: 2021-05-17 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Apr 12, 02:16 UTC

May 16, 2021

Service Issue in Platform

Resolved - This incident has been resolved.
May 16, 00:57 UTC

Monitoring - We have implemented a fix for the SMS Platform Disruption. All the following services are restored and stable.

HTTP SMS
SMPP

The list of services that were impacted has been confirmed as:
HTTP SMS using US DC: 23:10 - 23:46 UTC 15th May
SMPP1/2 SMS: 00:00 - 00:14 UTC 16th May
SMPP0 SMS: 00:02 - 00:04 UTC 16th May

We will continue to monitor the service during the next few hours and post updates should anything change.
May 16, 00:43 UTC

Investigating - Our monitoring has alerted us to a potential service issue with our platform. The incident started from 15 May 23:10 UTC is likely to be affecting the following services for customers using our US datacenter. Customers may experience delayed or rejected messages.

HTTP SMS
SMPP

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 16, 00:00 UTC

May 15, 2021

Mexico SMS - Degradation towards Telcel

Resolved - This incident has been resolved.
May 15, 19:26 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 17:25 UTC

Investigating - We are currently observing SMS delivery degradation towards Mexico Telcel. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 15, 16:03 UTC

May 14, 2021

Mexico SMS - Degradation for Inbound SMS towards Mexico Long Virtual Numbers

Resolved - This incident has been resolved.
May 14, 15:06 UTC

Monitoring - The issue has been identified and a fix is being implemented.
May 14, 12:05 UTC

Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Mexico Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Mexico Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
May 14, 11:46 UTC

May 13, 2021

Japan Voice - planned maintenance affecting Toll Free Numbers

Completed - The scheduled maintenance has been completed.
May 13, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 16:00 UTC

Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-13 16:00:00 UTC
End: 2021-05-13 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Apr 12, 02:00 UTC

USA SMS - Planned Maintenance affecting AT&T US

Completed - The scheduled maintenance has been completed.
May 13, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 UTC

Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-05-13 04:00:00 UTC
End: 2021-05-13 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 10, 21:24 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers and Short Codes

Completed - The scheduled maintenance has been completed.
May 13, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 UTC

Scheduled - We have been notified by our supplier that between 13-May-2021 03:00 UTC and 13-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting Toll-Free numbers and Short Codes towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 5, 00:18 UTC

Uzbekistan SMS - Degradation affecting Unitel

Resolved - This incident has been resolved.
May 13, 06:58 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 06:25 UTC

Investigating - We are currently observing SMS delivery degradation towards Uzbekistan Unitel.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 13, 03:45 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
May 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 UTC

Scheduled - On 12-May-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 28, 10:47 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 UTC

Scheduled - On 12-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 26, 23:32 UTC

May 12, 2021

Kazakhstan SMS - Planned maintenance affecting Tele2 and Altel

Completed - The scheduled maintenance has been completed.
May 12, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 UTC

Scheduled - Between 12-May-2021 20:00 UTC and 12-May-2021 23:00 UTC, the operators Tele2 and Altel will be performing maintenance on their SMS platforms.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
May 12, 11:21 UTC

CDR Delays - Singapore Data Center

Resolved - The incident has been resolved.
However, our systems still contain some erroneous data that shows higher API usage than the actual for Singapore for dates between 1st May till 11th May (Inclusive).
We continue to work to correct the data. Correcting all data should be completed by the end of the week.
In case of any issues or queries, please contact the Vonage API Support team.
May 12, 15:57 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 15:42 UTC

Update - We are continuing to work on a fix for this issue.
May 11, 15:07 UTC

Update - We are continuing to work on a fix for this issue.
May 10, 23:24 UTC

Update - We are continuing to work on a fix for this issue.
May 10, 23:23 UTC

Identified - Our platform is experiencing problems impacting delayed CDR generation and billing for certain features in our Singapore data center. As a result, the following data is delayed:

Billing
Call Detail Records in the customer dashboard.

This impacts data starting from 2021-05-10 17:15 UTC.

The traffic and use of the above services are not impacted, but the CDR generation and billing will be delayed. This does not affect traffic, CDRs, or billing in other data centers.

We will update this status as soon as we have more detailed information to share.
May 10, 23:20 UTC

USA SMS - Planned Maintenance affecting AT&T US

Completed - The scheduled maintenance has been completed.
May 12, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:00 UTC

Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-05-12 04:00:00 UTC
End: 2021-05-12 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 10, 21:23 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers

Completed - The scheduled maintenance has been completed.
May 12, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 UTC

Scheduled - We have been notified by our supplier that between 13-May-2021 03:00 UTC and 13-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 13, 20:47 UTC

Kazakhstan SMS - Planned maintenance affecting Tele2 and Altel

Completed - The scheduled maintenance has been completed.
May 12, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:45 UTC

Scheduled - Between 11-May-2021 20:45 UTC and 12-May-2021 01:30 UTC, the operators Tele2 and Altel will be performing maintenance on their SMS platforms.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
May 11, 13:23 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
May 12, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 UTC

Scheduled - Between 11-May-2021 22:00 UTC and 12-May-2021 01:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
May 11, 11:43 UTC

May 11, 2021

Service Issue in Platform - Outbound SMS and Number Insight

Resolved - This issue has been resolved now. Please let support@nexmo.com know if you continue to experience problems.
May 11, 17:06 UTC

Monitoring - We have implemented a fix for this issue.

Some customers may have experienced issues sending outbound SMS between 11:19 am to 12:48 pm UTC. Additionally, some customers may have experienced failed Number Insight queries.
The impact was limited to requests processed in our Asia-Pacific Data Center.
May 11, 13:04 UTC

Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following services in our Asia-Pacific data center:

Outbound SMS delivery
Number Insight queries
Verify SMS

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 11, 12:42 UTC

Mexico SMS - Planned maintenance affecting Telcel Mexico

Completed - The scheduled maintenance has been completed.
May 11, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 05:00 UTC

Scheduled - Please be advised that the operator Telcel Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-05-11 05:00 UTC
End Date/Time: 2021-05-11 08:30 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
May 10, 19:49 UTC

Mexico SMS - Planned maintenance affecting AT&T

Completed - The scheduled maintenance has been completed.
May 11, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:00 UTC

Scheduled - Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-05-11 05:00 UTC
End Date/Time: 2021-05-11 11:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
May 6, 17:01 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 11, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 UTC

Scheduled - On 10-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 26, 23:31 UTC

May 10, 2021

Japan Voice - planned maintenance affecting Toll Free Numbers

Completed - The scheduled maintenance has been completed.
May 10, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:00 UTC

Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-10 16:00:00 UTC
End: 2021-05-10 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Apr 12, 01:42 UTC

Messages API - Planned maintenance affecting WhatsApp

Completed - The scheduled maintenance has been completed.
May 10, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 09:00 UTC

Scheduled - A planned maintenance is scheduled on 10-May-2021 from 09:00 UTC till 18:00 UTC to update our WhatsApp Infrastructure. During this time, customer may experience a few minutes delay in the delivery of WhatsApp Messages.
Please contact support@nexmo.com if you have any questions.
May 5, 13:37 UTC

In-App Voice calls Audio issue

Resolved - This incident has been resolved.
May 10, 17:50 UTC

Monitoring - We have been notified about a potential service issue with In-app voice calls in our WDC data center.
The issue started UTC 14:35 and resolved at 16:45.

If there is a customer impact, it is likely to be affecting In-App Voice calls through WDC with Audio issues during that period.

We will continue to monitor the service during the next few hours and post updates should anything change.
May 10, 17:22 UTC

USA SMS - Planned Maintenance affecting AT&T US

Completed - The scheduled maintenance has been completed.
May 10, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:00 UTC

Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-05-10 04:00:00 UTC
End: 2021-05-10 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 20, 23:09 UTC

May 9, 2021

USA - Degradation towards Sprint Network affecting subset of messages sent using Short Codes & Long Codes

Resolved - This incident has been resolved.
May 9, 20:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 19:13 UTC

Identified - The carrier has identified the issue and a fix is being implemented.
May 9, 18:26 UTC

Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, Sprint Network. They are experiencing issues within their messaging platform, for inbound and outbound, which is affecting subset of messages sent using Shortcodes & Long Codes and delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 9, 15:54 UTC

May 8, 2021

US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines

Completed - The scheduled maintenance has been completed.
May 8, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 04:00 UTC

Scheduled - We have been notified by our supplier that between 08-May-2021 04:00 UTC and 08-May-2021 10:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 27, 13:29 UTC

CA SMS - Degradation affecting Rogers/Fido Canada

Resolved - This incident has been resolved.
May 8, 01:42 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 01:12 UTC

Investigating - We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Rogers/Fido Canada.

As of result, you experience delays on outbound and inbound messages towards subscribers of the carrier mentioned above. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 7, 13:32 UTC

May 7, 2021

Myanmar SMS - Internet shut down in Myanmar

Resolved - Due to ongoing unrest in the country, which we will continue to monitor, we will be updating our customers via our Knowledge Base (https://help.nexmo.com/hc/en-us/articles/205213577) in any positive changes to the status of telecommunication services that may occur.
May 7, 14:41 UTC

Monitoring - Service has been restored and we are monitoring the results.
Mar 16, 08:49 UTC

Identified - This is to inform you that all internet services in Myanmar will be shut down starting from midnight on 15th March 2021 local time according to the Military Junta until further notice due to the current political situation there.

Customers may experience irregular or inconsistent delivery into all of Myanmar.
Inbound/Outbound/DLR traffic may be impacted.

We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Mar 15, 14:25 UTC

SMS - Urgent maintenance work affecting China, Taiwan, Japan and Hong Kong

Completed - The scheduled maintenance has been completed.
May 7, 11:00 UTC

Update - Dear Customers,

Please be informed that this maintenance will be extended for another 60mintues. The new end time will be as following:

Start Time: 7th May 2021 08:00 a.m UTC
End Time: 7th May 2021 11:00 a.m UTC

Please contact support@nexmo.com if you have any questions.

Yours Sincerely,
Vonage API Group
May 7, 09:59 UTC

Update - Dear Customers,

Please be informed that this maintenance will be extended for another 30mintues as the internal work takes more time than expected. The new end time will be as following:

Start Time: 7th May 2021 08:00 a.m UTC
End Time: 7th May 2021 10:00 a.m UTC

Please contact support@nexmo.com if you have any questions.

Yours Sincerely,
Vonage API Group
May 7, 09:26 UTC

Update - Dear Customers,

Please be informed that this maintenance will be extended for 30mintues, with new end time as following:

Start Time: 7th May 2021 08:00 a.m UTC
End Time: 7th May 2021 09:30 a.m UTC

Please contact support@nexmo.com if you have any questions.

Yours Sincerely,
Vonage API Group
May 7, 09:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 UTC

Scheduled - Dear Customers,

We are notifying customers who are sending SMS messages via Vonage SMPP, HTTP and REST API that we will be performing urgent maintenance on some of our connectors during the following time period, which will be affecting SMS MT towards China, Taiwan, Japan, Hong Kong and 2-way traffic to/from our Hong Kong Long Virtual numbers.

Start Time: 7th May 2021 08:00 a.m UTC
End Time: 7th May 2021 09:00 a.m UTC

Impact for MT:
There maybe delays or non-delivery for Outbound SMS terminating to China, Taiwan, Japan, Hong Kong and Outbound SMS sending from a subset of our Hong Kong Long Virtual numbers

Impact for MO:
There maybe delays or non-delivery for Inbound SMS sending towards a subset of our Hong Kong Long Virtual numbers

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@nexmo.com should you require further information or assistance.

Yours Sincerely,
Vonage API Group
May 5, 12:38 UTC

Kazakhstan SMS - Degradation affecting Kcell

Resolved - This incident has been resolved.
May 7, 02:47 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 01:45 UTC

Investigating - We are currently observing SMS delivery degradation towards Kazakhstan Kcell. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 6, 12:56 UTC

May 6, 2021

Messages API - Planned maintenance affecting WhatsApp

Completed - The scheduled maintenance has been completed.
May 6, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:02 UTC

Scheduled - A planned maintenance is scheduled on 6-May-2021 from 09:00 UTC till 18:00 UTC to update our WhatsApp Infrastructure. During this time, customer may experience delay in the delivery of WhatsApp Messages.
Please contact support@nexmo.com if you have any questions.
May 5, 13:32 UTC

USA SMS - Planned Maintenance affecting AT&T US

Completed - The scheduled maintenance has been completed.
May 6, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:01 UTC

Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-05-06 04:00:00 UTC
End: 2021-05-06 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 3, 22:38 UTC

USA SMS - Planned maintenance affecting Sprint

Completed - The scheduled maintenance has been completed.
May 6, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 05:01 UTC

Scheduled - Please be advised that Sprint US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-06 05:00 UTC
End Time: 2021-05-06 11:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 27, 10:11 UTC

Potential issue with emails sent from support@nexmo.com

Resolved - Google has now resolved this issue. Email sent from support@nexmo.com is no longer being incorrectly flagged as spam by their platform.
May 6, 09:21 UTC

Update - According to our investigations this issue is isolated to emails sent from support@nexmo.com and support@tokbox.com. This means that updates to any support requests may be going to your spam folders.

From what we have observed it is only Google Mail servers that are flagging the emails as spam, and it is a low percentage of emails.

If you are impacted by this issue and need assistance please reach out to support@nexmo.com and include a copy of the email headers of an impacted email. Remember to check your spam folder for our response.
Apr 2, 13:02 UTC

Update - We are continuing to investigate this issue.
Apr 2, 07:29 UTC

Update - We continue to investigate this issue. Not all emails are impacted.
Apr 1, 22:11 UTC

Update - We are continuing to investigate this issue.
Apr 1, 22:11 UTC

Investigating - We have been alerted that some emails being sent from support@nexmo.com are being flagged as spam and therefore not successfully arriving to our customers' inboxes. We are investigating this issue at the moment.

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Apr 1, 17:52 UTC

US - SMS maintenance affecting Small Regional Carriers

Completed - The scheduled maintenance has been completed.
May 6, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:00 UTC

Scheduled - Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-05-06 04:00:00 UTC
End: 2021-05-06 09:00:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform:
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

During this window there will be times of messaging being periodically unavailable and may cause a delay in processing messages on the above carriers numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Apr 30, 20:43 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 6, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 UTC

Scheduled - On 5-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 26, 23:30 UTC

May 5, 2021

USA SMS - Planned Maintenance affecting AT&T US

Completed - The scheduled maintenance has been completed.
May 5, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 UTC

Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-05-05 04:00:00 UTC
End: 2021-05-05 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 3, 22:37 UTC

USA SMS - Planned maintenance affecting Sprint

Completed - The scheduled maintenance has been completed.
May 5, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 05:00 UTC

Scheduled - Please be advised that Sprint US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-05 05:00 UTC
End Time: 2021-05-05 11:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 27, 10:09 UTC

US - SMS maintenance affecting Small Regional Carriers

Completed - The scheduled maintenance has been completed.
May 5, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 UTC

Scheduled - Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-05-05 04:00:00 UTC
End: 2021-05-05 09:00:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform:
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

During this window there will be times of messaging being periodically unavailable and may cause a delay in processing messages on the above carriers numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Apr 30, 20:28 UTC

Mexico SMS - Planned maintenance affecting Telcel Mexico

Completed - The scheduled maintenance has been completed.
May 5, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 05:00 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers and Short Codes

Completed - The scheduled maintenance has been completed.
May 5, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:00 UTC

Scheduled - We have been notified by our supplier that between 05-May-2021 03:00 UTC and 05-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting Toll-Free numbers and Short Codes towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 30, 21:07 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers

Completed - The scheduled maintenance has been completed.
May 5, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:00 UTC

Scheduled - We have been notified by our supplier that between 06-May-2021 03:00 UTC and 06-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 6, 20:45 UTC

CA SMS - Degradation affecting Rogers/Fido Canada

Resolved - This incident has been resolved.
May 5, 01:22 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 20:44 UTC

Identified - The issue has been identified and a fix is being implemented.
May 4, 20:43 UTC

Messages API Outbound MMS Issue

Resolved - This incident has been resolved.
May 5, 01:04 UTC

Monitoring - We have identified that the issue did not appear to impact any customers. We are continuing to Monitor the incident in the meantime.
May 5, 00:59 UTC

Investigating - We are currently experiencing issues with outbound MMS failures to the US. We are currently investigating and will provide more information shortly.
May 5, 00:20 UTC

May 4, 2021

US SMS & MMS - Service degradation affecting Small Regional Carriers for Messages sent Using Subset of Short Codes

Resolved - This incident has been resolved.
May 4, 19:01 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 18:33 UTC

Identified - The issue has been identified, and a fix is being implemented.
May 4, 18:11 UTC

Investigating - Please be advised that we were notified about SMS & MMS Inbound and Outbound degradation towards multiple carriers in US. During this time you may encounter delays in inbound/outbound messages to/from subscribers sent using subset of our short codes. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

The impacted carriers are:
Altice Mobile
Atlantic Tele-Network International (ATNI)
Aerialink
Bandwidth
Brightlink
Cell One North East Arizona
Chariton Valley
DCC
Enflick
First (1st) Point
GTA
Indigo Wireless
Inteliquent
Limitless/Immix
Nemont/Sagebrush PCS
Pine Cellular
Pinger
Pioneer Cellular
Plivo
Sagebrush Cellular
Telnyx
TextMe
Triangle Wireless
TruPhone
TSG Global (Flextalk)
United Wireless/OCN
Viya

Please contact support@nexmo.com if you have any questions.
May 4, 16:47 UTC

Tajikistan SMS - Delivery Degradation towards Babilon

Resolved - This incident has been resolved.
May 4, 17:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 17:01 UTC

Identified - Please be advised that due to local issues with the operator Babilon in Tajikistan, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
May 4, 10:18 UTC

Nicaragua SMS - Planned maintenance affecting Telefonica

Completed - The scheduled maintenance has been completed.
May 4, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 06:01 UTC

Scheduled - Please be advised that the operator Telefonica Nicaragua will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-05-04 06:00 UTC
End Date/Time: 2021-05-04 10:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Apr 28, 11:37 UTC

USA SMS - Planned maintenance affecting US Cellular

Completed - The scheduled maintenance has been completed.
May 4, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 04:00 UTC

Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start: 2021-5-4 04:00:00 UTC
End: 2021-5-4 08:00:00 UTC

During the maintenance window, you may experience intermittent delivery issues for Inbound and Outbound SMS.

Please contact support@nexmo.com if you have any questions.
Apr 30, 13:39 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 4, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 20:00 UTC

Scheduled - On 3-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 26, 23:29 UTC

Czech Republic SMS - Planned maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
May 4, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 23:00 UTC

Scheduled - Between 03-May-2021 23:00 UTC and 4-May-2021 00:00 UTC, the operator T-Mobile will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 20, 09:12 UTC