Monitoring - We have identified the issue and mitigation measures have been implemented. Customers should no longer observe duplicate inbound calls. We are monitoring the situation and will resolve this incident in the next hour if there are no changes to this situation.
We will continue working to fully identify the root cause and will provide a Post Mortem in the next few days.
Please contact support@nexmo.com if you have any questions in the meantime.
Jul 7, 23:29 UTC
Update - We are continuing to investigate this issue.
Jul 7, 20:56 UTC
Update - We are still investigating this issue.
Jul 7, 20:55 UTC
Update - We are continuing to investigate this issue.
Jul 7, 19:27 UTC
Investigating - We are currently observing duplicate inbound calls generated only seconds apart from our US number provider. We are investigating this and we will update this announcement as soon as we have more information.
Please contact support@nexmo.com if you have any questions in the meantime.
Jul 7, 19:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 17:18 UTC
Update - We are continuing to investigate this issue.
Jul 6, 17:08 UTC
Investigating - We are experiencing high latency in our API endpoints. Some customers in specific AP regions may experience higher than normal latency in some of our REST API endpoints.
Jul 6, 17:07 UTC
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Degraded Performance
TTS API Operational
SIP ? Degraded Performance
Voice API ? Degraded Performance
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Between 08-Jul-2020 16:00 UTC and 08-Jul-2020 23:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this maintenance period, a few of the customers may experience delay in MT and MO SMS delivery.

Please contact support@nexmo.com if you have any questions.
Posted on Jul 7, 04:04 UTC
Between 8-Jul-2020 20:00 UTC and 9-Jul-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Jul 7, 11:56 UTC
Between 08-Jul-2020 21:00 UTC and 09-Jul-2020 01:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Jul 7, 19:02 UTC
We have been notified by our supplier that between 09-Jul-2020 04:00 UTC and 09-Jul-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Jun 26, 17:30 UTC
Between 09-Jul-2020 04:00 UTC and 09-Jul-2020 11:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
Posted on Jul 6, 18:23 UTC
Russia SMS - Planned maintenance affecting Tele2 Jul 14, 20:00 - Jul 15, 00:00 UTC
Between 14-Jul-2020 20:00 UTC and 15-Jul-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Jul 7, 11:59 UTC
We have been notified by our supplier that between 16-Jul-2020 04:00 UTC and 16-Jul-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Jun 26, 17:32 UTC
We have been notified by our supplier that between 23-Jul-2020 04:00 UTC and 23-Jul-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Jun 26, 17:34 UTC
We have been notified by our supplier that between 30-Jul-2020 04:00 UTC and 30-Jul-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Jun 26, 17:36 UTC
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Past Incidents
Jul 8, 2020
Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:01 UTC
Scheduled - Between 08-Jul-2020 04:00 UTC and 08-Jul-2020 11:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
Jul 6, 18:24 UTC
Jul 7, 2020
Completed - The scheduled maintenance has been completed.
Jul 7, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 16:00 UTC
Scheduled - Between 07-Jul-2020 16:00 UTC and 07-Jul-2020 23:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this maintenance period, a few of the customers may experience delay in MT and MO SMS delivery.

Please contact support@nexmo.com if you have any questions.
Jul 7, 03:40 UTC
Completed - The scheduled maintenance has been completed.
Jul 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 05:30 UTC
Scheduled - The carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-07-07 05:30:00 UTC
End: 2020-07-07 10:00:00 UTC

There may be Toll-free inbound & outbound SMS latency during this maintenance.

Please contact support@nexmo.com if you have any questions.
Jul 1, 23:05 UTC
Resolved - The issue that impacting Inbound call requests to some of our LATAM region Long Virtual numbers has been resolved. All services have been restored.
Jul 7, 09:30 UTC
Completed - The scheduled maintenance has been completed.
Jul 7, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 21:01 UTC
Scheduled - Between 6-Jul-2020 21:00 UTC and 7-Jul-2020 01:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jul 6, 10:33 UTC
Completed - The scheduled maintenance has been completed.
Jul 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 20:01 UTC
Scheduled - Between 06-July-2020 20:00 UTC and 07-Jul-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jul 2, 08:12 UTC
Jul 6, 2020
Resolved - The issue of outbound calls toward the US PSTN destinations has been resolved. All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this. A post-mortem will be published in next few days.
Jul 6, 22:03 UTC
Monitoring - We have identified the issue and we are working on restoring the service. As part of this effort, calls are now successful and we continue to monitor the situation closely. We will post another update as soon as the issue is fully resolved. A Post Mortem will also be published once the root cause has been fully identified.

Please contact support@nexmo.com if you have any questions in the meantime.
Jul 6, 20:55 UTC
Investigating - We are currently investigating an issue that is impacting outbound call requests to US numbers. As a result, you may experience call rejections to US PSTN destinations.
We are working along with our carrier partner and will issue an update as soon as more information becomes available.
Please contact support@nexmo.com if you have any questions.
Jul 6, 19:38 UTC
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - This incident has been resolved.
Jul 3, 01:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 01:04 UTC
Investigating - We are currently observing SMS delivery degradation towards Iran MCI. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jul 2, 14:29 UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 UTC
Scheduled - Between 2-Jul-2020 21:00 UTC and 3-Jul-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jun 29, 09:20 UTC
Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 08:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 08:20 UTC
Scheduled - Please be informed that the operator is performing a urgent maintenance on their SMS platform.

As a result, outbound messages for registered brand names may experience delays. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jul 2, 08:19 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:01 UTC
Scheduled - We have been notified by our supplier that between 02-Jul-2020 04:00 UTC and 02-Jul-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Jun 25, 13:45 UTC
Jul 1, 2020
Resolved - This incident has been resolved.
Jul 1, 13:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 13:14 UTC
Investigating - We are currently observing SMS delivery degradation towards Algeria Moblis. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jul 1, 10:40 UTC
Resolved - Customers in the APAC area may have experienced issues when trying to query our Numbers API.
The issue started 9:04:51 UTC and was resolved at 9:44:00 UTC when our team re-routed the traffic. Numbers-related activities via Customer dashboard were not impacted.
Jul 1, 10:34 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:01 UTC
Scheduled - The carrier will be performing maintenance on their Toll-free SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-07-01 05:00:00 UTC
End: 2020-07-01 10:00:00 UTC

There may be Toll-free inbound & outbound SMS latency during this maintenance.

Please contact support@nexmo.com if you have any questions.
Jun 29, 19:07 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-07-01 06:00:00 UTC
End: 2020-07-01 08:30:00 UTC

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA

During the maintenance period, inbound SMS will be queued by the carrier and outbound SMS will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Jun 29, 20:33 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:01 UTC
Scheduled - Between 30-June-2020 20:00 UTC and 01-Jul-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Jun 22, 20:23 UTC
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:01 UTC
Scheduled - We have been notified by our supplier that between 30-Jun-2020 07:00 UTC and 30-Jun-2020 10:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Jun 26, 17:47 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 20:01 UTC
Scheduled - Between 29-June-2020 20:00 UTC and 30-June-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jun 25, 12:46 UTC
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:00 UTC
Scheduled - Between 29-Jun-2020 21:00 UTC and 29-Jun-2020 23:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jun 29, 10:07 UTC
Resolved - The issue that impacting Inbound call requests to some of our Vietnam Long Virtual numbers has been resolved. All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this. A post-mortem will be published as soon as possible.
Jun 29, 07:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 08:17 UTC
Update - We are continuing to investigate this issue.
Jun 26, 08:09 UTC
Investigating - We are currently investigating an issue that impacting Inbound call requests to some of our Vietnam Long Virtual numbers.

You may experience failures on receiving Inbound calls towards some of your subscribed Vietnam Long Virtual numbers.

We are working along with our carrier partner and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jun 26, 06:44 UTC
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Postmortem - Read details
Jul 1, 14:05 UTC
Resolved - The Voice PSTN termination degradation problem has been resolved.

The services were impacted from 25-Jun-2020 09:23 UTC until 25-Jun-2020 09:34 UTC.

Messaging APIs, Verify SMS, and non-PSTN calls have not been impacted.

All services have been restored.
Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Jun 26, 08:09 UTC
Monitoring - We have seen no further issues since 2020/06/25 09:34 UTC and the issue has been resolved.

The list of services that were impacted has been confirmed as PSTN calls for SIP trunking, Voice API, TTS API, and Verify TTS calls.

We will continue to monitor the service during the next few hours and post updates should anything change.
Jun 25, 12:02 UTC
Investigating - We are currently investigating an issue impacting PSTN termination for Voice calls from our London Data Center.

You may have seen 500 and 502 errors when trying to create a call to the PSTN. This will have impacted calls for SIP, Voice API, TTS API, and Verify TTS calls. Ongoing calls have not been affected.

The following services were impacted from 25-Jun-2020 09:23 UTC until 25-Jun-2020 09:34 UTC.

Messaging APIs, Verify SMS, and non-PSTN calls have not been impacted.

We will update this status as soon as we have more information on this issue.
Jun 25, 10:13 UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 22:01 UTC
Scheduled - Between 25-Jun-2020 22:00 UTC and 26-Jun-2020 01:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jun 22, 11:55 UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 UTC
Scheduled - Between 25-Jun-2020 20:00 UTC and 26-Jun-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jun 23, 21:33 UTC
Jun 25, 2020
Completed - The scheduled maintenance has been completed.
Jun 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 04:00 UTC
Scheduled - Between 25-Jun-2020 04:00 UTC and 25-Jun-2020 11:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
Jun 22, 20:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 25, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:01 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-06-25 05:00:00 UTC
End: 2020-06-25 09:30:00 UTC

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA

During the maintenance period, inbound SMS will be queued by the carrier and outbound SMS will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Jun 18, 20:25 UTC
Completed - The scheduled maintenance has been completed.
Jun 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 UTC
Scheduled - Between 24-Jun-2020 20:00 UTC and 25-Jun-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jun 19, 13:47 UTC
Jun 24, 2020
Completed - The scheduled maintenance has been completed.
Jun 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 06:01 UTC
Scheduled - Between 06:00 and 12:00 (UTC) on 24th of June 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope: MMS Messaging
Start: 2020-06-24 06:00:00 UTC
End: 2020-06-24 12:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, inbound and outbound SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Jun 18, 11:59 UTC