As previously informed, all current affected numbers will be activated in the coming weeks. Hereinafter all updates on this incident will be sent via email to affected customers only.
Sep 14, 09:15 UTC
We are glad to inform that our existing supplier is working on reactivating the affected numbers and should be working again by the end of the present month. We have sent an email to all affected customers with more details. Thank you for your patience.
Sep 7, 10:06 UTC
We are working towards provisioning SMS capable numbers across multiple suppliers. Diversifying will allow us to prevent future issues with virtual number in the future. Thank you for your patience.
Sep 3, 09:42 UTC
We apologise for the delay in resolving the SMS portion of this Indonesia LVN issue.
We are working with new suppliers to onboard a new service as soon as possible.
The next update will be Monday 3rd September.
Aug 31, 15:50 UTC
We are pleased to announce our new supplier for Voice LVNs in Indonesia is live.
The numbers available from the new supplier are Landline only and can now be purchased from the Nexmo Dashboard here: https://dashboard.nexmo.com/buy-numbers
We are working equally hard to onboard an SMS-capable LVN supplier in the near future and building in failover capabilities to prevent this happening in future.
If you have any questions or require further assistance please do not hesitate to talk with your account manager or contact us at firstname.lastname@example.org
A post-mortem will be published here in due course.
Aug 30, 15:17 UTC
We are working to onboard a supplier for Voice LVN's to be available soon and looking to extend the service to SMS capable LVNs after that.
We will post with more detailed information when the service is available.
Aug 29, 16:39 UTC
We are continuing to work on resolving this issue for you, but have no further news at this time.
We will post updates as soon as we know more.
Aug 27, 14:59 UTC
We are continuing to work on a fix for this issue.
Aug 24, 16:10 UTC
It is looking unlikely that our existing supplier will be able to provide LVNs again in the near future. We are in the process of onboarding a new voice supplier and are taking active steps to ensure multiple supplier failover capabilities for both Voice and SMS in future.
We apologise for the continued disruption this may be causing to your usage of the Nexmo platform, and appreciate your patience in this regard. The next update will be on Monday 27th August.
If you have any questions or require further assistance please do not hesitate to contact us at email@example.com
Aug 24, 15:34 UTC
We have identified one of our LVN suppliers is currently having issues, as a result our Indonesian LVNs are not working. This began at 11:26 UTC on 20/8/18 and affects all inbound SMS, as well as inbound and outbound Voice calls to these numbers.
Apologies for any inconvenience this may cause, if you have any questions or require further assistance please do not hesitate to contact us at firstname.lastname@example.org
Aug 21, 10:20 UTC
We are investigating reports of SMS & Voice LVN delivery issues in Indonesia with one our suppliers.
We will post an update as soon as we know more.
Aug 20, 15:51 UTC