Service Issue in Platform - SMS
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 11:55 UTC
Identified - We have implemented a fix for this issue.

The following services were impacted:
SMS API and SMPP endpoints smpp0, smpp1 and smpp2

Customers may have experienced timeouts sending messages via the SMS API and SMPP endpoints smpp0, smpp1 and smpp2 endpoints.

Verify API
Customers may seen SMS-only workflows fail and failover to any TTS sequences in their SMS/TTS workflows.

Messages and Dispatch API
Customers may have experienced an increase in SMS undeliverable callbacks.

We will update this status as soon as we have more detailed information to share.

Please contact support@nexmo.com if you have any questions on this.
Mar 2, 11:53 UTC
Investigating - Our monitoring has alerted us to a service issue within our SMS platform. The following services are impacted:

SMS API
SMPP
SMS sent via Verify API, Messages API and Dispatch API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Mar 2, 10:41 UTC
CDR Generation and Billing Delayed - London Data Center
Identified - We have identified the root cause of the delayed data.

The CDRs and billing are delayed for:

Automated Speech Recognition (ASR)
In-App Calls
In-App Messaging
Reports API
WebSocket Calls
Conversation API Custom Events

The traffic and use of the above services is not impacted, but the CDR generation and billing will be delayed. This does not affect traffic, CDRs or billing in other data centers.

We are currently working on implementing a fix and will post further updates here.
Mar 2, 11:36 UTC
Investigating - Our platform is experiencing problems impacting delayed CDR generation and billing for certain features in our London data center. As a result, the following data is delayed:

Automated Speech Recognition (ASR)
In-App Calls
In-App Messaging
Reports API
WebSocket Calls
Conversation API Custom Events

This impacts data starting from 2021-03-02 08:14 UTC.

The traffic and use of the above services is not impacted, but the CDR generation and billing will be delayed. This does not affect traffic, CDRs or billing in other data centers.

We will update this status as soon as we have more detailed information to share.
Mar 2, 10:07 UTC
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Degraded Performance
TTS API Operational
SIP ? Operational
Voice API ? Degraded Performance
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Degraded Performance
[Beta] In-App IP Messaging Degraded Performance
[Beta] In-App IP Voice Degraded Performance
[Beta] In-App IP Video Operational
[Beta] Conversation Degraded Performance
[Beta] Conversation API Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Russia SMS - Planned maintenance affecting Tele2 Mar 2, 20:00 - Mar 3, 00:00 UTC
Between 02-March-2021 20:00 UTC and 02-March-2021 11:59 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Feb 25, 22:09 UTC
SMS planned maintenance affecting small US regional carrier Mar 3, 05:00 - Mar 4, 05:00 UTC
The carrier mentioned below have informed us of planned maintenance on their SMS platform. During the maintenance period, customers may experience delays or failures to inbound SMS messages as well as standard rate outbound SMS messages sent to & from subscribers on the affected carriers.

During the maintenance period, customers may also experience delays to SMS delivery reports on the affected carriers.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Impacted Carrier(s):
Interop USA

Please contact support@nexmo.com if you have any questions.
Posted on Feb 26, 00:00 UTC
Russia SMS - Planned maintenance affecting Megafon Mar 3, 20:00 - Mar 4, 00:00 UTC
On 03-Mar-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Feb 28, 06:37 UTC
Russia SMS - Planned maintenance affecting Beeline Mar 4, 21:00 - Mar 5, 00:00 UTC
Between 03-March-2021 21:00 UTC and 04-March-2021 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Mar 1, 12:02 UTC
PK and HU (Telenor - 21601) - SMS MT - Planned on internal system maintenance Mar 9, 10:00-10:30 UTC
To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Tuesday the 9th of March between 10:00am-10:30am (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, we do not expect impact in delivery, but customers may observe increased latency on delivery terminating to Pakistan and Hungary (Telenor - 21601).

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Feb 26, 15:50 UTC
Russia SMS - Planned maintenance affecting Megafon Mar 10, 20:00 - Mar 11, 00:00 UTC
On 10-Mar-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Feb 28, 06:38 UTC
Dashboard- 10 DLC Brand/Campaign Registry Mar 11, 12:00-14:00 UTC
During the maintenance period Brand and Campaign creation will be unavailable through the Customer Dashboard.

Please contact support@nexmo.com if you have any questions.
Posted on Mar 2, 15:38 UTC
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Past Incidents
Mar 2, 2021
US - SMS planned maintenance affecting Short Codes
Completed - The scheduled maintenance has been completed.
Mar 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 10:00 UTC
Scheduled - We have been notified by our supplier that between 02-Mar-2021 10:00 UTC and 02-Mar-2021 12:00 UTC, a supplier will be performing maintenance on their platform affecting Short Codes towards US.

Impact MT: Clients may experience delayed/rejected/failed Short Code MT traffic towards the US regional operators
Impact MO: Clients may experience delayed/rejected/failed Short Code MO traffic from the US regional operators

Please contact support@nexmo.com if you have any questions.
Feb 25, 09:55 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines
Completed - The scheduled maintenance has been completed.
Mar 2, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 04:01 UTC
Scheduled - We have been notified by our supplier that between 02-March-2021 04:00 UTC and 02-March-2021 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Feb 26, 00:12 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Mar 2, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 21:02 UTC
Scheduled - On 01-Mar-2021 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 1, 15:32 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Mar 2, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 20:00 UTC
Scheduled - On 01-Mar-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 28, 06:36 UTC
Mar 1, 2021
SMS delivery degradation to Jordan Orange Mobile
Resolved - This incident has been resolved.
Mar 1, 15:29 UTC
Monitoring - The operator in Jordan has confirmed this issue has been resolved. We are monitoring closely.
Mar 1, 14:39 UTC
Update - We are continuing to investigating the issue. Will update once any updated info available.
Mar 1, 04:22 UTC
Investigating - Please be advised that due to local issues with our network operators in Jordan, we have temporarily lost reach to Orange Mobile (41677).

We are working on resolving these issues as soon as possible and we will post any updates here. Please contact support@nexmo.com if you have any questions.
Feb 28, 23:52 UTC
Indonesia Voice - Issue affecting Inbound and outbound calls for Long Virtual Numbers
Resolved - This incident has been resolved.
Mar 1, 04:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 03:26 UTC
Investigating - We are currently experiencing an issue with our Long Virtual Numbers in Indonesia that is impacting Inbound and Outbound Voice traffic. We are working with our partner to resolve this and update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Mar 1, 02:36 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Mar 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 20:00 UTC
Scheduled - Between 28-Feb-2021 20:00 UTC and 28-Feb-2021 11:59 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 27, 15:22 UTC
Feb 28, 2021
EE HR LT LV PL and SE SMS - Planned on internal system maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 01:00 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Sunday the 28th of February between 1:00am -1:30am (UTC).
Traffic impact:
During the maintenance window:
a) We do not expect impact in delivery, but customers may observe increased latency on delivery terminating (SMS MT) to Croatia, Lithuania, Poland and Sweden.
b) Complete Outage on Inbound and 2-way services for Croatia, Estonia, Latvia, Lithuania, Sweden and Poland for LVN starting with 4845905xxxx, 4845956xxxx, 4857350xxxx and 4878090xxxx.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Feb 15, 14:50 UTC
Feb 27, 2021
Mexico SMS - Degradation towards all Networks
Resolved - This incident has been resolved.
Feb 27, 03:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 02:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 26, 20:34 UTC
Investigating - We are currently observing SMS delivery degradation towards Mexico all networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 26, 16:53 UTC
Feb 26, 2021
Voice API and WebRTC call failures - London Data Center
Resolved - We experienced an issue impacting Voice API and WebRTC calls processed in our London Data Center.

Customers may have experienced issues starting outbound calls and receiving inbound Voice API and WebRTC calls. In-progress calls were not impacted.

Services were impacted from 2021-02-26 15:46 until 2021-02-26 15:53

All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Feb 26, 16:42 UTC
Mexico SMS - Planned maintenance affecting AT&T Mexico
Completed - The scheduled maintenance has been completed.
Feb 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 06:01 UTC
Scheduled - Please be advised that Mexico AT&T will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-02-26 06:00:00 UTC
End Date/Time: 2021-02-26 12:00:00 UTC

Impact: Delivery Intermittence of MO & MT

Please contact support@nexmo.com if you have any questions.
Feb 25, 18:30 UTC
Feb 25, 2021
Issue affecting Customer Dashboard and Numbers API
Resolved - This incident is resolved. We will publish a post portem in the next few days. If you have any questions, please reach out to support@nexmo.com
Feb 25, 16:18 UTC
Monitoring - Our team has found the root cause of the problem and has applied a fix. We are going to monitor these services, and we will update this post if anything changes. Normal service should be restored.
Feb 25, 14:08 UTC
Update - This incident also affects the Reports API. Customers would see API calls failing for Reports API endpoints.

We will post and update as soon as more information becomes available.
Feb 25, 13:57 UTC
Update - Customers are currently experiencing problems impacting Customer Dashboard, Numbers API, Account API and Messages API (MMS only). These services are impacted since 13:00 UTC.

We will update this status as soon as we have more information on this issue.
Feb 25, 13:48 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following services: Customer Dashboard and Numbers API.

We will post an update as soon as we know more
Feb 25, 13:17 UTC
USA SMS - Planned maintenance affecting AT&T
Completed - The scheduled maintenance has been completed.
Feb 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 05:01 UTC
Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2021-02-25 05:00:00 UTC
End: 2021-02-25 12:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Feb 17, 23:22 UTC
USA SMS - Planned maintenance affecting US Cellular
Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 07:00 UTC
Scheduled - Between 07:00 and 11:00 (UTC) on the 25th Feb 2021, the operator US Cellular will be performing maintenance on their SMS platform.

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Feb 23, 15:30 UTC
CA SMS - Multiple Canadian Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 08:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2021-02-25 08:00 UTC
End: 2021-02-25 11:00 UTC

Impacted Carrier(s):
NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Feb 22, 19:43 UTC
NP and SE (Telia - 24001) - SMS MT - Planned on internal system maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 10:00 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Thursday the 25th of February between 10:00am-10:30am (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, we do not expect impact in delivery, but customers may observe increased latency on delivery terminating to Nepal and Sweden (Telia - 24001)

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Feb 8, 23:19 UTC
Kazakhstan SMS - Planned maintenance affecting Tele2 and Altel
Completed - The scheduled maintenance has been completed.
Feb 25, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 UTC
Scheduled - Between 24-Feb-2021 20:00 UTC and 24-Feb-2021 23:59 UTC, the operators Tele2 and Altel will be performing maintenance on their SMS platforms.

During this maintenance period, there may be short-term delays in message delivery to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Feb 24, 06:57 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Feb 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:01 UTC
Scheduled - On 24-Feb-2021 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 20, 18:34 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Feb 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 UTC
Scheduled - Between 24-Feb-2021 20:00 UTC and 24-Feb-2021 23:59 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 18, 16:01 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Feb 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 UTC
Scheduled - On 24-Feb-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 27, 16:38 UTC
Feb 24, 2021
USA SMS - Planned maintenance affecting AT&T
Completed - The scheduled maintenance has been completed.
Feb 24, 12:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:01 UTC
Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2021-02-24 05:00:00 UTC
End: 2021-02-24 12:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Feb 17, 23:22 UTC
US - SMS planned maintenance affecting Toll-Free Numbers
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 04:00 UTC
Scheduled - We have been notified by our supplier that between 24-Feb-2021 04:00 UTC and 24-Feb-2021 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Feb 8, 19:15 UTC
Romania SMS - Planned maintenance affecting Orange
Completed - The scheduled maintenance has been completed.
Feb 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 01:02 UTC
Scheduled - Between 24-February-2021 01:00 UTC and 24-February-2021 07:00 UTC, the operator Romania Orange will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 19, 13:29 UTC
Feb 23, 2021
Voice API in US Data Center - Temporary Degradation
Resolved - Voice API calls routed to our US Data Center may have temporarily experienced issues.

The Voice API services were impacted from 23-Feb-2021 09:36 UTC until 23-Feb-2021 09:42 UTC.

SIP, Verify, and Messaging APIs have not been impacted.

All services have been restored. Please let support@nexmo.com know if you continue to experience problems with this.
Feb 23, 09:36 UTC
USA Shortcode and TFN Messaging - Traffic Interruption
Resolved - This incident has been resolved.
Feb 23, 03:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 01:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 01:14 UTC
Investigating - We have identified an issue with our US Short code and toll-free service since 2021-02-23 00:23 leading to reduced SMS deliverability in the US. We are currently working on a solution and will update the incident with more information soon.

Please contact support@nexmo.com if you have any questions.
Feb 23, 00:48 UTC
Germany SMS - Degradation for Inbound SMS towards Germany Long Virtual Numbers
Resolved - This incident has been resolved.
Feb 23, 01:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 00:10 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Germany Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Germany Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Feb 22, 16:02 UTC
Feb 22, 2021
Indonesia Voice - Issue affecting Inbound and outbound calls for Long Virtual Numbers
Resolved - This incident has been resolved.
Feb 22, 12:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 10:28 UTC
Investigating - We are currently experiencing an issue with our Long Virtual Numbers in Indonesia that is impacting Inbound and Outbound Voice traffic. We are working with our partner to resolve this and update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 22, 09:49 UTC
Indonesia SMS - Degradation towards XL Network
Resolved - This incident has been resolved.
Feb 22, 10:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 05:09 UTC
Investigating - We are currently observing SMS delivery degradation towards Indonesia XL network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 21, 15:05 UTC
Feb 21, 2021
RU NG UA LT SE NO and AT SMS - Planned on internal system maintenance
Completed - The scheduled maintenance has been completed.
Feb 21, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 01:01 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling an *urgent* maintenance window on our SMS termination platform on Sunday the 21st of February between 1:00am -1:30am (UTC).
Traffic impact:
During the maintenance window:
a) We do not expect impact in delivery, but customers may observe increased latency on delivery terminating (SMS MT) to Russia, Ukraine, Nigeria, Lithuania, Sweden, Norway & Austria.
b) Complete Outage on Inbound and 2-way services for Norway & Austria.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Feb 12, 15:53 UTC
Feb 20, 2021
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Feb 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:00 UTC
Scheduled - On 19-Feb-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 16, 14:10 UTC
Feb 19, 2021
BE GR KE RO and VN SMS - Planned on internal system maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:01 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Friday the 19th of February between 10:00am -10:30am (UTC).
Traffic impact:
During the maintenance window:
a) We do not expect impact in delivery, but customers may observe increased latency on delivery terminating (SMS MT) to Belgium, Greece, Kenya and Vietnam.
b) Complete Outage on Inbound and 2-way services for Romania for LVNs starting with 4078390xxxx.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Feb 8, 22:33 UTC
Feb 18, 2021
Sri Lanka SMS - Planned maintenance affecting Mobitel
Completed - The scheduled maintenance has been completed.
Feb 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 18:30 UTC
Scheduled - Between 18-February-2021 18:30 UTC and 18-February-2021 22:00 UTC, the operator Mobitel will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 18, 14:37 UTC
US - SMS planned maintenance affecting Toll-Free Numbers
Completed - The scheduled maintenance has been completed.
Feb 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 04:02 UTC
Scheduled - We have been notified by our supplier that between 18-Feb-2021 04:00 UTC and 18-Feb-2021 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Feb 8, 18:59 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Feb 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:01 UTC
Scheduled - On 17-Feb-2021 between 21:00 UTC and 02:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 16, 23:55 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Feb 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 UTC
Scheduled - On 17-Feb-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 27, 16:37 UTC
Feb 17, 2021
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Feb 17, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 UTC
Scheduled - Between 17-Feb-2021 20:00 UTC and 17-Feb-2021 23:59 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 12, 13:53 UTC
Kyrgyzstan SMS - MEGACOM (Alfa Telecom Joint Stock Company)
Completed - The scheduled maintenance has been completed.
Feb 17, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 18:30 UTC
Scheduled - Please be informed that MEGACOM (Alfa Telecom Joint Stock Company), Kyrgyzstan operator will conduct technical maintenance during the period indicated below:

Details:
Start: 17 February 2021 18:30 UTC
End: 18 February 2021 00:30 UTC
Purpose: Technical works on operator platform
Impact: Delivery degradation with inconsistent delivery times during maintenance window

Please contact support@nexmo.com if you have any questions.
Feb 15, 14:31 UTC
Indonesia SMS - Planned maintenance affecting Telkomsel
Completed - The scheduled maintenance has been completed.
Feb 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 16:00 UTC
Scheduled - Between 16:00 and 22:00 UTC on 17-Feb-2021, the operator Telkomsel will be performing maintenance on their Platform.

SMS services (include OTP) will be interrupted during the maintenance period. Hence, we advise that you reschedule your activities to a later time.

Please contact support@nexmo.com if you have any questions.
Feb 17, 13:49 UTC
Mexico SMS - Planned maintenance affecting AT&T Mexico
Completed - The scheduled maintenance has been completed.
Feb 17, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 05:00 UTC
Scheduled - Please be advised that Mexico AT&T will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-02-17 05:00:00 UTC
End Date/Time: 2021-02-17 11:00:00 UTC

Impact: Delivery Intermittence of MO & MT

Please contact support@nexmo.com if you have any questions.
Feb 16, 00:38 UTC
USA SMS - Planned maintenance affecting Sprint
Completed - The scheduled maintenance has been completed.
Feb 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 04:00 UTC
Scheduled - Between 04:00 and 11:00 (UTC) on the 17th Feb 2021, the carrier US Sprint will be performing maintenance on their SMS platform.

During the maintenance window, there is no expected customer impact, however in the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Feb 12, 03:08 UTC
Russia SMS - Planned maintenance affecting MTT
Completed - The scheduled maintenance has been completed.
Feb 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 02:00 UTC
Scheduled - On 17-Feb-2021 between 02:00 UTC and 04:00 UTC, the operator MTT will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 12, 16:04 UTC
Guatemala SMS - Degradation towards Comcel (Tigo Guatemala)
Resolved - This incident has been resolved.
Feb 17, 03:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 17, 02:27 UTC
Investigating - We are currently observing SMS delivery degradation towards Guatemala and the Comcel (Tigo Guatemala) network. We are working with our carrier partners to resolve the issue, which seems to be with the Comcel network directly, and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 16, 22:20 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Feb 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 20:00 UTC
Scheduled - Between 16-Feb-2021 20:00 UTC and 16-Feb-2021 23:59 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 11, 21:58 UTC
Feb 16, 2021
Kazakhstan SMS - Planned maintenance affecting Tele2 and Altel
Completed - The scheduled maintenance has been completed.
Feb 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 20:01 UTC
Scheduled - Between 16-Feb-2021 20:00 UTC and 16-Feb-2021 23:00 UTC, the operators Tele2 and Altel will be performing maintenance on their SMS platforms.

During this maintenance period, there may be short-term delays in message delivery to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Feb 16, 11:17 UTC
Chad SMS - Delivery Degradation towards Millicom Tchad
Resolved - This incident has been resolved.
Feb 16, 12:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 11:30 UTC
Investigating - Please be advised that due to local issues with the operator Millicom Tchad in Chad, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Feb 16, 09:40 UTC
US SMS - Multiple US Regional Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Feb 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:00 UTC
Scheduled - Please be informed that multiple carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-02-16 10:00:00 UTC
End: 2021-02-16 12:00:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform.

Impacted Carriers:
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless (PTSI CDMA) USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Indigo Wireless USA
Vitelcom (Viya) USA
Shelcomm USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Plivo USA
RingCentral USA
TSG Global (Flex Talk) USA

During this window there will be times of messaging being periodically unavailable and may cause a delay in processing messages on the above carriers numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Feb 9, 19:07 UTC
AO BR DK IQ PL PT QA SG and ZA - SMS MT - Planned on internal system maintenance
Completed - The scheduled maintenance has been completed.
Feb 16, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:00 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Tuesday the 16th of February between 10:00am-10:30am (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, we do not expect impact in delivery, but customers may observe increased latency on delivery terminating to Angola, Brazil, Denmark, Iraq, Poland, Portugal, Qatar, Singapore and South Africa.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Feb 5, 13:49 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Feb 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:00 UTC
Scheduled - On 15-Feb-2021 between 21:00 UTC and 01:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 12, 22:14 UTC
Kazakhstan SMS - Planned maintenance affecting Tele2 and Altel
Completed - The scheduled maintenance has been completed.
Feb 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 19:00 UTC
Scheduled - Between 15-Feb-2021 19:00 UTC and 16-Feb-2021 00:00 UTC, the operators Tele2 and Altel will be performing maintenance on their SMS platforms.

During this maintenance period, there may be short-term delays in message delivery to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Feb 15, 06:55 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Feb 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 20:00 UTC
Scheduled - On 15-Feb-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 27, 16:35 UTC
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