Monitoring - We are pleased to inform you that the coverage for Lao Telecom (45701), Lao has been fully restored since 03:30UTC 20-Apr-2019. We will continue to monitor and ensure high quality of service.

If you are still experiencing problems, please kindly contact support@nexmo.com
Apr 20, 04:03 UTC
Update - We are continuing to investigate this issue.
Apr 19, 20:28 UTC
Investigating - Please be advised that due to local issues with our network operators in Jordan, we have temporarily lost reach to Lao Telecom (45701). This impacts inbound & outbound SMS.

We are working on resolving these issues as soon as possible and we will post any updates as soon as we know more.
Apr 19, 15:15 UTC
Update - We are continuing to investigate this issue.
Apr 19, 23:55 UTC
Investigating - Please be informed that due to issues in local network Free in France, customers may experience delays with delivery receipts. SMS MO/MT are not impacted.

We are working on resolving these issues as soon as possible and we will post any updates as soon as we know more.

Please contact support@nexmo.com if you have any questions.
Apr 19, 17:31 UTC
SMS API Degraded Performance
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Degraded Performance
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Chat App API Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
Messages API ? Operational
90 days ago
100.0 % uptime
Today
Dispatch API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
On the 23rd April 2019, Nexmo will be expanding the port range used for RTP/media for all Voice traffic, to use all ports available. We also wish to announce the IP ranges that Nexmo will use for all RTP traffic, which you will need to whitelist on your firewall.

Port range - All
IP ranges - 169.50.120.160/28, 169.54.106.32/27, 161.202.24.16/28, 169.48.97.80/28, 169.47.144.176/28

We recommend that you whitelist all IP ranges and allow all ports immediately to avoid any disruption. After 23rd April 2019, you may experience silent calls if the above IP ranges and ports have not been allowed. Please note that these changes will be happening to all data centers in the Nexmo platform.

We apologize in advance for any inconvenience this may cause. If you have any questions, please don’t hesitate to reply to this email or submit a support request at https://help.nexmo.com.
Posted on Apr 1, 11:06 UTC
Between 02:00 and 11:00 am (UTC) on 23rd of April 2019, our suppliers will be performing maintenance on their SMS platform.

Impact Scope: Standard Rate MT SMS, MO SMS

Start: 2019-04-23 02:00:00 UTC
End: 2019-04-23 11:00:00 UTC

During the maintenance period, customers will be experiencing delays to MO and MT SMS messages sent to and from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 16, 08:41 UTC
Scheduled
Between 02:00 and 10:00 am (UTC) on 24th of April 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate MT SMS, MO SMS
Start: 2019-04-24 02:00:00 UTC
End: 2019-04-24 10:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, MO SMS and MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 19, 22:07 UTC
Scheduled
Between 02:00 and 10:00 am (UTC) on 25th of April 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate MT SMS, MO SMS
Start: 2019-04-25 02:00:00 UTC
End: 2019-04-25 10:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, MO SMS and MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 19, 22:09 UTC
rest.nexmo.com uptime
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Past Incidents
Apr 19, 2019
Resolved - This incident has been resolved.
Apr 19, 22:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 21:26 UTC
Investigating - We are investigating reports of outbound SMS delays to AT&T and Verizon affecting Short Code concatenated messages. There are no delays with normal length, and MMS messages.

We will post an update as soon as we know more. Please contact support@nexmo.com if you have any questions.
Apr 19, 17:18 UTC
Resolved - This incident has been resolved.
Apr 19, 20:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 19:51 UTC
Identified - We have been informed by one of our suppliers about an issue impacting delivery receipts in the U.S. for SMS MT/MO sent using U. S. short codes. Our customers might experience delays with receiving delivery receipts when requested.

Please note that SMS MT/MO messages are not affected by this issue.

Our supplier has identified the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Apr 19, 17:53 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 02:00 UTC
Scheduled - Between 02:00 and 10:00 am (UTC) on 19th of April 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate MT SMS, MO SMS
Start: 2019-04-19 02:00:00 UTC
End: 2019-04-19 10:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, MO SMS and MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 16, 22:15 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 UTC
Scheduled - Between 04:00 and 05:00 am (UTC) on 19th of April 2019, the carrier will be performing maintenance on their SMS platform.

Affected service(s): SMS Shortcode Messaging
Market: US
Expected Impact: No Expected Impact

Start: 2019-04-19 04:00:00 UTC
End: 2019-04-19 05:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, MO SMS and MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 17, 21:27 UTC
Resolved - This incident has been resolved.
Apr 19, 02:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 01:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 00:53 UTC
Investigating - Please be advised that due to local issues with our network operators in Jordan, we have temporarily lost reach to Umniah (41603). This impacts inbound & outbound SMS.

We are working on resolving these issues as soon as possible and we will post any updates here.

Please contact support@nexmo.com if you have any questions.
Apr 18, 21:53 UTC
Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 UTC
Scheduled - Between 02:00 and 10:00 am (UTC) on 18th of April 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate MT SMS, MO SMS
Start: 2019-04-18 02:00:00 UTC
End: 2019-04-18 10:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, MO SMS and MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 16, 22:10 UTC
Apr 17, 2019

No incidents reported.

Apr 16, 2019
Resolved - This incident has been resolved.

Please contact support@nexmo.com if you have any questions.
Apr 16, 21:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Please contact support@nexmo.com if you have any questions.
Apr 16, 19:52 UTC
Identified - Our supplier has identified the issue and a fix is being implemented.

Please contact support@nexmo.com if you have any questions.
Apr 16, 17:27 UTC
Investigating - As of April 16, 2019, 16:12 UTC, we were informed by one of our suppliers about an issue impacting delivery receipts in the U.S. for SMS MT/MO sent using U. S. short codes. Our customers might experience delays with receiving delivery receipts.

Please note that SMS MT/MO messages are not affected by this issue.

Our supplier has identified the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Apr 16, 16:44 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 UTC
Scheduled - Impacted Carrier(s):
AT&T USA

Impact Scope:
Start: 2019-04-16 07:00:00 UTC
End: 2019-04-16 10:00:00 UTC

The carrier mentioned above have informed us of a planned maintenance on their SMS platform.

During the maintenance period, customers may experience a portion of SMS MT message failures sent to subscribers on the affected carrier.

There is not any expected impact for SMS MO messages sent from subscribers.

Please contact support@nexmo.com if you have any questions.
Apr 11, 05:11 UTC
Apr 15, 2019
Resolved - This incident has been resolved.
Apr 15, 23:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Please contact support@nexmo.com if you have any questions.
Apr 15, 22:40 UTC
Identified - Our supplier has identified the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Apr 15, 20:41 UTC
Investigating - We have observed an issue impacting delivery receipts in the U.S. for SMS MT/MO sent using U. S. short codes. Our customers may be experiencing delays with receiving delivery receipts.

Please note that SMS MT/MO messages are not affected by this issue.

We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Apr 15, 19:26 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 UTC
Scheduled - Between 15-Apr-2019 08:00 UTC and 10:00 UTC we will be performing emergency maintenance on our Voice API platform in the US Data Center.

During this time it is expected that a small number of conversations may miss event callbacks.

There is no impact expected to call setup or termination, nor other Nexmo products.
Apr 8, 16:27 UTC
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Completed - The scheduled maintenance has been completed.
Apr 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:00 UTC
Scheduled - Impacted Carrier(s):
AT&T USA

Impact Scope:
Start: 2019-04-12 07:00:00 UTC
End: 2019-04-12 10:00:00 UTC

The carrier mentioned above have informed us of a planned maintenance on their SMS platform.

During the maintenance period, customers may experience a portion of SMS MT message failures sent to subscribers on the affected carrier.

There is not any expected impact for SMS MO messages sent from subscribers.

Please contact support@nexmo.com if you have any questions.
Apr 11, 04:23 UTC
Apr 11, 2019
Resolved - This incident has been resolved.
Apr 11, 21:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Please contact support@nexmo.com if you have any questions.
Apr 11, 19:32 UTC
Identified - We have been informed by one of our suppliers about an issue impacting delivery receipts in the U.S for SMS MT/MO sent using U. S. short codes. Our customers might experience delays with receiving delivery receipts when requested.

Please note that SMS MT/MO messages are not affected by this issue.

Our supplier has identified the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Apr 11, 18:37 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 UTC
Scheduled - Between 11-Apr-2019 14:00 UTC and 16:00 UTC we will be performing emergency maintenance on our Voice API platform in the Singapore Data Center.

During this time it is expected that a small number of conversations may miss event callbacks.

There is no impact expected to call setup or termination, nor other Nexmo products.
Apr 8, 16:24 UTC
Apr 10, 2019
Completed - The scheduled maintenance has been completed.
Apr 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 UTC
Scheduled - On 10-Apr-2019 between 9:00 and 12:00 UTC our suppliers will be performing maintenance on their SMS Messaging platform.

During this maintenance window, In the unlikely event of a complete disruption to the service. SMS MT messages will be queued by the carrier until the maintenance period is over.

Please contact support@nexmo.com if you have any questions.
Mar 28, 04:03 UTC
Resolved - This incident has been resolved. Please contact support@nexmo.com if you have any questions.
Apr 10, 07:52 UTC
Monitoring - This potential delay issue is now resolved.

SMS messages are being processed as expected since 10-Apr-2019 06:12 UTC.

We are continuing to monitor for any further issues. Please contact support@nexmo.com if you have any questions.
Apr 10, 06:45 UTC
Investigating - As of approximately 10-Apr-2019 00:07 UTC, customers might be experiencing problems with sending SMS using short codes and toll-free numbers in USA.

Traffic sent using long-virtual numbers have not been impacted.

We will update this status as soon as we have more information on this issue.
Apr 10, 01:17 UTC
Apr 9, 2019
Resolved - This incident has now been resolved. All queues have cleared, and SMS messages are now being processed without delay. We would like to apologize for the disruption caused by the incident.
Apr 9, 21:34 UTC
Monitoring - The queued messages are now being processed. We will provide confirmation of final resolution or further updates as soon as possible.
Apr 9, 18:37 UTC
Identified - The issue has been identified and a fix is being implemented.

We will keep you updated on any progress.
Apr 9, 17:55 UTC
Investigating - As of 09-Apr-2019 15:25 UTC customers are currently experiencing problems impacting SMS delivery issues for sending SMS using short codes in USA.

Traffic sent using toll-free numbers & long-virtual numbers have not been impacted.

We will update this status as soon as we have more information on this issue.
Apr 9, 17:17 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 03:00 UTC
Scheduled - Between 03:00 and 10:00 am (UTC) on 9th of April 2019, our suppliers will be performing maintenance on their SMS platform.

Impact Scope: Standard Rate MT SMS, MO SMS
Start: 2019-04-09 03:00:00 UTC
End: 2019-04-09 10:00:00 UTC

As a result of this maintenance, MO SMS will be queued by the carrier and MT SMS will be queued for delivery once the maintenance has been completed.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Mar 26, 22:01 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:00 UTC
Scheduled - Between 07:00 and 08:00 am (UTC) on 9th of April 2019, multiple Canadian carriers will be performing maintenance on their SMS platforms.

Impacted Carriers: NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant.

Impact Scope: Standard Rate MT SMS, MO SMS
Start: 2019-04-09 07:00:00 UTC
End: 2019-04-09 08:00:00 UTC

During the maintenance window, there may be periods of latency for both inbound and outbound SMS, from/towards above carriers numbers.

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Apr 5, 19:13 UTC
Apr 8, 2019
Completed - The scheduled maintenance has been completed.
Apr 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 UTC
Scheduled - Between 06:00 am and 12:00 pm (UTC) on 8th of April 2019, our carrier partner will be performing maintenance on their SMS platform.

As a result of this maintenance, MO SMS will be queued by the carrier and MT SMS will be queued for delivery once the maintenance has been completed.
In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Mar 26, 22:08 UTC
Apr 7, 2019
Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - Our suppliers will be conducting maintenance on their SMS platform for toll-free numbers for all U.S. and Canadian carriers.

Impact Scope: Bulk MT SMS, MO SMS
Start: 2019-04-07 04:00:00 UTC
End: 2019-04-07 06:00:00 UTC

During the maintenance window, there may be periods of latency for both inbound and outbound SMS. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.
Apr 4, 19:27 UTC
Apr 6, 2019
Resolved - This incident has been resolved.
Apr 6, 03:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 02:07 UTC
Investigating - We have been informed by one of our suppliers about an issue impacting delivery receipts in the U.S. and Canada. Our customers might experience delays with receiving delivery receipts when requested.

Please note that SMS MT/MO messages are not affected by this issue.

Our suppliers have identified the issue and are working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Apr 5, 22:34 UTC