All Systems Operational
SMS API Operational
Outbound SMS   ? Operational
Inbound SMS   ? Operational
SMPP   ? Operational
Europe traffic   ? Operational
North America (US, Canada & Caribbean) traffic   ? Operational
South & Central America traffic   ? Operational
Africa traffic   ? Operational
Asia & Oceania traffic   ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API   Operational
SIP   ? Operational
Voice API   ? Operational
Europe Traffic   Operational
North America (US, Canada & Caribbean) traffic   Operational
South & Central America traffic   Operational
Africa traffic   Operational
Asia & Oceania traffic   Operational
Number Insight API   Operational
Verify API and Verify SDK   Operational
Chat App API   Operational
Developer API   ? Operational
Nexmo Dashboard   Operational
Website   Operational
Billing and Payments   Operational
Reports API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
rest.nexmo.com uptime
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api.nexmo.com uptime
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rest.nexmo.com response time
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api.nexmo.com response time
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smpp0.nexmo.com uptime
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smpp1.nexmo.com uptime
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smpp2.nexmo.com uptime
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smpp4.nexmo.com uptime
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Past Incidents
Oct 20, 2018

No incidents reported today.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Resolved - The cause of our data delay has been resolved.

The following services were impacted from 11-10-2018 05:00 AM UTC until 11-10-2018 11:30 AM UTC.:
Dashboard Analytics reports
Dashboard Delivery reports

This data between 11-10-2018 05:00 AM UTC and 11-10-2018 11:30 AM UTC will continue to be inaccurate until we can restore it, but as of 11-10-2018 11:30 AM UTC all future data is present.

All other Dashboard reports and customer services have not been impacted.

Please refer to https://help.nexmo.com/hc/en-us/articles/360017851111-Dashboard-Analytics-and-Delivery-reports-data-delayed-11th-October-2018 for further updates on the status of the affected data.
Oct 11, 17:28 UTC
Monitoring - We have identified the root cause of the delayed data and are fixing it.

Analytics and Delivery data is up-to-date and accurate from 11-10-2018 11:30 AM UTC onwards.
Analytic and Delivery data for the period 11-10-2018 05:00 AM UTC until 11-10-2018 11:30 AM UTC will continue to be delayed until it can be corrected.

We will post further updates here when we have them.
Oct 11, 11:45 UTC
Investigating - Customers are experiencing problems with delayed data on the Nexmo Dashboard.

As a result the following data is delayed:
Analytics reports from 11-10-2018 05:00 AM UTC on.
Delivery reports from 11-10-2018 05:00 AM UTC on.

Customer traffic and all other reports in the Dashboard are not impacted.

We will update this status as soon as this is resolved and the delayed data is available again.
Oct 11, 10:37 UTC
Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018
Resolved - No further impacts to account activity have been observed since October 7th 11:00 AM UTC, so we will be marking this incident as resolved.

We will follow up with a full post-mortem once our internal investigation is completed.
Oct 8, 07:57 UTC
Monitoring - As of 7 Oct 12:00 PM UTC all delayed changes have been propagated and we are now monitoring transactions to ensure the problem is not happening anymore.
Oct 7, 12:10 UTC
Update - A fix was applied at 19:00 UTC and data propagation is in progress and being monitored. We are expecting it to take a few more hours and we will update accordingly. No new accounts are impacted since 19:00 UTC.
Oct 6, 23:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 6, 22:28 UTC
Investigating - An internal propagation issue across our datacenters on 6th-Oct-2018, starting at 17:00 UTC, is impacting the following services:

- Account changes (account details, numbers, applications)
- New accounts creation was delayed (solved already at 19:00 UTC)
Oct 6, 20:14 UTC