All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Early Adopter] In-App IP communications Operational
[Early Adopter] In-App IP Messaging Operational
[Early Adopter] In-App IP Voice Operational
[Early Adopter] In-App IP Video Operational
[Early Adopter] Conversation Operational
[Early Adopter] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Between 25-Feb-2020 20:00 UTC and 26-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 20, 00:09 UTC
Russia SMS - Planned maintenance affecting Tele2 Feb 25, 21:00 - Feb 26, 01:00 UTC
Between 25-Feb-2020 21:00 UTC and 26-Feb-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 21, 17:42 UTC
Between 02:30 am and 12:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-02-26 02:30:00 UTC
End: 2020-02-26 12:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.
Posted on Feb 21, 23:34 UTC
Between 02:30 am and 12:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-02-27 02:30:00 UTC
End: 2020-02-27 12:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.
Posted on Feb 21, 23:39 UTC
Between 27-Feb-2020 20:00 UTC and 28-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 20, 00:06 UTC
Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date/Time: 2020-02-28 06:00:00 UTC
End Date/Time: 2020-02-28 10:30:00 UTC

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellula r USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
Mid-Rivers Communications USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 19, 21:56 UTC
US SMS - Planned Maintenance affecting Sprint Mar 14, 20:00 - Mar 15, 01:00 UTC
Between 14-Mar-2020 20:00 UTC and 15-Mar-2020 01:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 14, 22:30 UTC
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Past Incidents
Feb 24, 2020

No incidents reported today.

Feb 23, 2020

No incidents reported.

Feb 22, 2020
Resolved - This incident has been resolved.
Feb 22, 03:32 UTC
Update - We are continuing to investigate this issue.
Feb 21, 07:11 UTC
Update - We are continuing to investigate this issue.
Feb 20, 22:58 UTC
Investigating - We have been informed by our US suppliers about an issue impacting the following carrier:
Sprint USA.

As a result of this issue, inbound and outbound messages and delivery receipts may be impacted. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 20, 18:52 UTC
Feb 21, 2020
Resolved - This incident has been resolved.
Feb 21, 22:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 19:38 UTC
Investigating - We are investigating reports of MMS delays to AT&T and Verizon affecting Short Code messages. There are no delays with SMS messaging.

We will post an update as soon as we know more. Please contact support@nexmo.com if you have any questions.
Feb 21, 18:20 UTC
Resolved - This incident has been resolved.
Feb 21, 18:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 17:47 UTC
Identified - Please be advised that due to local issues with the operator Beeline in Russia, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Feb 21, 07:11 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:00 UTC
Scheduled - Between 20-Feb-2020 20:00 UTC and 21-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 19, 23:39 UTC
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 16:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 16:40 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 20, 16:38 UTC
Scheduled - Between 20-Feb-2020 16:40 UTC and 20-Feb-2020 17:10 UTC, we will be performing a partial maintenance on our SMS platform in order to upgrade our connector machine.

During this maintenance period, there might be short-term delays in outbound message delivery however there will be no traffic lost to any destination.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 20, 16:36 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:00 UTC
Scheduled - Between 20-Feb-2020 06:00 UTC and 20-Feb-2020 09:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 14, 21:35 UTC
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 03:58 UTC
Scheduled - Please be informed that the operator Mobile TeleSystems (MTS) is performing an urgent maintenance on their SMS platform.

There may be delays in message delivery to subscribers of this operator. As there isn't an end time of this maintenance, we will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 19, 03:56 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 20:00 UTC
Scheduled - Between 18-Feb-2019 20:00 UTC and 19-Feb-2020 02:00 UTC, the operator Etisalat will be performing maintenance on their SMS platform.

During this maintenance period, you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 13, 08:24 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 UTC
Scheduled - Between 18-Feb-2020 21:00 UTC and 19-Feb-2020 01:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 18, 14:33 UTC
Feb 18, 2020
Completed - The scheduled maintenance has been completed.
Feb 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 UTC
Scheduled - Between 18-Feb-2020 06:00 UTC and 18-Feb-2020 12:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 17, 07:21 UTC
Completed - The scheduled maintenance has been completed.
Feb 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 05:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date/Time: 2020-02-18 05:00:00 UTC
End Date/Time: 2020-02-18 09:00:00 UTC

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
Mid-Rivers Communications USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 11, 18:54 UTC
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Completed - The scheduled maintenance has been completed.
Feb 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 UTC
Scheduled - We have been notified by our supplier that between 15-Feb-2020 00:00 UTC and 15-Feb-2020 04:00 UTC, the supplier will be performing maintenance on their platform.

There may be delays in outbound and inbound messages, as well as delivery receipt notifications.

Please contact support@nexmo.com if you have any questions.
Feb 6, 19:01 UTC
Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 06:01 UTC
Scheduled - Between 06:00 am and 10:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-01-14 06:00:00 UTC
End: 2020-02-14 10:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.
Feb 13, 23:08 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 05:01 UTC
Scheduled - Between 05:00 and 08:00 am (UTC) on 14th of February 2020, one of our suppliers will be performing maintenance on their SMS platform.

Impact Scope: Standard Rate Inbound and Outbound SMS, Delivery Receipts
Start: 2020-02-14 05:00:00 UTC
End: 2020-02-14 08:00:00 UTC

During the maintenance window, customers may see delays for inbound/outbound SMS sent to and from all USA and Canadian operators. Delivery reports may also return with delays.

Messages and delivery receipts will be queued by the carrier and delivered as soon as services become available.

Please note that this will be the only notification you will be receiving about this scheduled maintenance. Please contact support@nexmo.com if you have any questions.
Feb 11, 23:01 UTC
Feb 13, 2020
Resolved - This incident has been resolved.
Feb 13, 19:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 18:06 UTC
Investigating - We have been notified by our supplier of an issue impacting delivery for SMS Outbound on the network T-Mobile.

As a result of this issue, outbound messages and delivery receipts may be impacted. Our customers might experience delays with receiving delivery receipts when requested. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 13, 14:22 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:00 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages latency may be experienced on delivery until the maintenance has been completed.

Start Date Time: 2020-02-13 08:00:00 UTC
End Date/Time: 2020-02-13 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Feb 12, 05:53 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 UTC
Scheduled - Between 13-Feb-2019 06:00 UTC and 13-Feb-2019 09:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 7, 17:02 UTC
Resolved - This incident has been resolved.
Feb 13, 00:19 UTC
Monitoring - Start Time of Incident: 2020-02-12 19:55 UTC

Impact: Clients may have experienced delayed or rejected Shortcode Inbound/Outbound to Rogers Wireless
Feb 12, 21:18 UTC
Investigating - We are experiencing quality degradation towards Canada Rogers Communications Network with our suppliers.

As a result of this issue, outbound messages and delivery receipts may be impacted. Our customers might experience delays with receiving delivery receipts when requested. Messages will be retried once the impact has been resolved.

We will post an update as soon as we know more.
Feb 12, 21:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 UTC
Scheduled - Between 12-Feb-2020 20:00 UTC and 13-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 7, 11:19 UTC
Feb 12, 2020
Resolved - This incident has been resolved.
Feb 12, 22:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 21:26 UTC
Investigating - We have been notified by our supplier of an issue impacting delivery receipts for SMS Outbound sent using a subset of short codes and toll-free numbers on the network T-Mobile.

As a result of this issue, outbound messages and delivery receipts may be impacted. Our customers might experience delays with receiving delivery receipts when requested. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 12, 17:10 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:01 UTC
Scheduled - Between 11-Feb-2020 21:00 UTC and 12-Feb-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 6, 05:35 UTC
Feb 11, 2020
Completed - The scheduled maintenance has been completed.
Feb 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 20:01 UTC
Scheduled - Between 10-Feb-2020 20:00 UTC and 11-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 7, 11:19 UTC