Nexmo Status

SMS delays towards Indonesia

Monitoring - There are no delays being observed at this moment and we are continuing to monitor to work towards a full resolution.
Apr 20, 17:45 UTC

Identified - We are currently facing intermittent SMS delays towards Indonesia.

A short term solution to minimise the message delays has been implemented, while we work on a full resolution to the problem.
Apr 20, 07:09 UTC

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

Call API Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Chat App API Operational

Developer API Operational

Nexmo Dashboard Operational

Website Operational

Billing and Payments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

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Past Incidents

Apr 25, 2018

SMS delivery to Bouygues France (20820)

Resolved - All latency issues have been resolved.
Apr 25, 14:52 UTC

Monitoring - The issue has been identified and the SMS traffic will continue being delivered. However you may experience some latency due to problems with the local operator.

We are working on resolving these issues as soon as possible and we will post any updates here.
Apr 25, 11:00 UTC

Investigating - Please be advised that due to local issues with our suppliers in France, we have temporarily lost reach to Bouygues France (20820).
Apr 25, 10:13 UTC

Apr 24, 2018

No incidents reported.

Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 19, 2018

SMS and Voice Statistics on the Dashboard are not up-to-date

Resolved - This incident was resolved at 17:09 UTC.
Apr 19, 19:42 UTC

Investigating - "Analytics" (i.e. aggregate data) shown in the dashboard are incomplete. Traffic data from today 12:17 PM UTC onward is not included in these statistics.

Searching for individual transactions is not impacted.

No product services - such as sending/receiving SMS or making voice calls - are impacted.

We will post updates here as we have more information
Apr 19, 13:18 UTC

Apr 18, 2018

USA - SMS shortcodes issues

Resolved - This incident is now resolved.

Start time: 7:25 pm UTC
End time: 8:07 pm UTC
Apr 18, 20:36 UTC

Investigating - We are currently experiencing problems with one of our Pre-approved SMS alerts shortcode routes. As a result you may experience failures on your shortcode traffic.
Apr 18, 19:30 UTC

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

SMS and Voice Statistics on the Dashboard are not up-to-date

Resolved - We regret that this longstanding issue has still not been resolved. Unfortunately the rebuilding of aggregate data from a range of sources is a delicate operation and we are committed to ensuring that the result is absolutely accurate. In consideration of the scale of the impact and the delay in resolution, we have made the decision to track further progress at https://help.nexmo.com/hc/en-us/articles/360001020387 in the Current Known Issues section of our Knowledgebase rather than as an incident. You can follow updates by subscribing to that article.
Apr 13, 14:34 UTC

Update - Unfortunately, Dashboard statistics are not up-to-date yet.

We are close to completing the entire re-processing of data, and will update this announcement with the final confirmation.
Apr 6, 06:15 UTC

Update - We apologize for the time it is taking to get this issue fully resolved. Due to the volume of data involved re-processing is taking a considerable amount of time. The current ETA for final resolution is March 29th.
Mar 27, 09:41 UTC

Update - We are re-processing our transactional logs in order to accurately re-build all aggregate statistics for March 7th 2018. This is estimated to be finished by the end of this week. We will update this incident posting once work is complete.

Aggregate statistics prior to and following March 7th are *not* impacted.
Mar 14, 11:41 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 12:06 UTC

Update - Aggregate traffic data for March 7th 2017 is still inaccurate, but data from today (March 8th) is complete. We are working on reprocessing the raw transactional data for March 7th to ensure all dashboard statistics are complete and accurate.
Mar 8, 12:06 UTC

Investigating - "Analytics" (i.e. aggregate data) shown in the dashboard are incomplete. A substantial portion of traffic data from today (March 7th UTC) is not included in these statistics.

Searching for individual transactions is not impacted.

No product services - such as sending/receiving SMS or making voice calls - are impacted.

We will post updates here as we have more information
Mar 7, 17:40 UTC

Apr 12, 2018

Search records delayed in Nexmo Dashboard

Resolved - This incident is now resolved. Records for SMS and calls on the Nexmo Dashboard or Developer API can be read in real time again.
Apr 12, 12:13 UTC

Update - All the SMS CDR should be available. Our engineering team is running further checks and monitoring the situation.
Apr 10, 13:20 UTC

Monitoring - About 10% of the SMS CDR's still face latency that can reach up to 24h. Other CDR's are now processed in real time again. We will keep you posted on the further development.
Apr 10, 09:11 UTC

Identified - We are currently experienced latency in searching for traffic records for SMS or calls. The latency is observed in both searches using the Nexmo Dashboard and Developer API. The impacted data range is 6 days, but not only a subset of this traffic. Our Engineering team is currently working on getting all the data available.

Delivery of SMS and connection of calls are not impacted by this incident.
Apr 9, 11:25 UTC

Apr 11, 2018

No incidents reported.

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