All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Early Adopter] In-App IP communications Operational
[Early Adopter] In-App IP Messaging Operational
[Early Adopter] In-App IP Voice Operational
[Early Adopter] In-App IP Video Operational
[Early Adopter] Conversation Operational
[Early Adopter] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
USA SMS - Planned maintenance affecting Short Codes in United States Cellular Corp USA Aug 22, 04:00-11:00 UTC
Between 22-Aug-2019 04:00 UTC and 22-Aug-2019 11:00 UTC, our supplier will be performing maintenance on their infrastructure affecting Short Code traffic.

Impacted Carrier(s):
United States Cellular Corp USA

During the time specified, the SMS platform will not be available for 240 minutes where all Inbound/Outbound traffic via Short Codes will fail and should not be retried until the maintenance is over.

Will will post any updates here as long as they become available.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 16, 16:33 UTC
U.S.A SMS - Planned maintenance affecting affecting small U.S.A regional carriers Aug 27, 09:00-11:00 UTC
Between 09:00 AM (UTC) and 11:00 AM (UTC) on Aug 27, 2019, multiple U. S. A carriers will be performing maintenance on their SMS platforms.

Impacted Carriers: GetLisa/ClearSky USA
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Leaco Rural Telephone Cooperative USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA

Impact Scope: Standard Rate Outbound SMS, Inbound SMS
Start: 2019-08-27 09:00:00 UTC
End: 2019-08-27 11:00:00 UTC

During the maintenance period, customers may experience delays to Inbound SMS messages as well as Outbound SMS messages sent to and from subscribers on the affected carriers.

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 20, 15:15 UTC
USA SMS - Planned maintenance affecting Verizon Wireless Aug 28, 05:00-07:00 UTC
Between 05:00 and 07:00 am (UTC) on 28th of August 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Verizon Wireless

Impact Scope: Standard Rate Inbound and Outbound SMS
Start: 2019-08-28 05:00:00 UTC
End: 2019-08-28 07:00:00 UTC

There is no expected customer impact as a result of this maintenance. In the unlikely event of disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 9, 20:00 UTC
System Metrics Month Week Day
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Past Incidents
Aug 21, 2019

No incidents reported today.

Aug 20, 2019
Voice API - USA Data Center - Partial Outage
Resolved - This issue has been resolved. Please reach out to support@nexmo.com if you have any related issues.
Aug 20, 20:11 UTC
Monitoring - We have identified and resolved an issue with the Voice API in our USA data center.

Customers may have received HTTP 500 errors when making an API request to initiate a new or control an ongoing call. Additionally customers may have experienced inbound voice calls failing.

Services were impacted 20-Aug-2019 15:09 - 15:15 UTC

SIP, TTS and Messaging APIs have not been impacted.

We will continue to monitor the service during the next few hours and post updates should anything change.
Aug 20, 15:48 UTC
USA SMS - Planned maintenance affecting Verizon Wireless Toll Free Numbers
Completed - The scheduled maintenance has been completed.
Aug 20, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 14:00 UTC
Scheduled - Between 14:00 and 16:00 (UTC) on 20th of August 2019, the carrier will be performing maintenance on their SMS platform for Verizon US toll-free numbers.

Impacted Carrier(s):
Verizon Wireless

Impact Scope: Bulk Outbound SMS and SMS Delivery Reports
Start time: 2019-08-20 14:00:00 UTC
End time: 2019-08-20 16:00:00 UTC

During the maintenance window, customers may see delays for inbound/outbound SMS and delivery reports sent to and from Verizon subscribers. In the event of complete disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 15, 00:12 UTC
Aug 19, 2019
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Aug 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 01:00 UTC
Scheduled - Between 19-Aug-2019 01:00 UTC and 19-Aug-2019 04:00 UTC our suppliers will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 13, 15:00 UTC
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Aug 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 20:00 UTC
Scheduled - Between 15-Aug-2019 20:00 UTC and 16-Aug-2019 00:00 UTC our suppliers will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 15, 12:50 UTC
Aug 14, 2019
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Aug 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 21:00 UTC
Scheduled - Between 13-Aug-2019 21:00 UTC and 14-Aug-2019 01:00 UTC, the operator Tele2 Russia will be performing technical maintenance on their SMS platform.

During this maintenance period you may encounter delays or delivery issues for SMS towards subscribers of this network.

Please contact support@nexmo.com if you have any questions.
Aug 13, 03:47 UTC
Aug 13, 2019
USA SMS - Planned maintenance affecting AT&T USA
Completed - The scheduled maintenance has been completed.
Aug 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 02:00 UTC
Scheduled - Between 02:00 and 11:00 am (UTC) on 13th Aug 2019, the carrier will be performing maintenance on their SMS platform.

During this maintenance window, you might experience delays affecting Outbound and Inbound SMS traffic via Long Virtual Numbers towards AT&T.

Please contact support@nexmo.com if you have any questions.
Aug 10, 07:20 UTC
SMS delivery to Cambodia - Smart
Resolved - This incident has been resolved.
Aug 13, 09:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 23:16 UTC
Update - We are investigating this issue and will update as soon as more information becomes available.
Aug 12, 17:01 UTC
Investigating - Please be advised that due to local issues with our suppliers in Cambodia, we have temporarily lost reach to Smart.
We are working on resolving these issues as soon as possible and we will post any updates here.
Aug 12, 05:34 UTC
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
U.S.A - Service Degradation for Messages Sent Using U.S Short Code
Resolved - This incident has been resolved.
Aug 8, 22:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 22:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 8, 22:04 UTC
Investigating - Please note that we are investigating an issue impacting customers in the U.S.A for SMS Inbound/Outbound sent using U. S. short codes.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Aug 8, 20:49 UTC
Canada SMS - Planned maintenance affecting Telus Canada
Completed - The scheduled maintenance has been completed.
Aug 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 06:01 UTC
Scheduled - Between 06:00 and 10:00 am (UTC) on 8th of August 2019, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Telus Canada

Impact Scope: Outbound and Inbound SMS
Start: 2019-08-08 06:00:00 UTC
End: 2019-08-08 10:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Aug 7, 17:11 UTC
Aug 7, 2019
DNS-related network degradation
Postmortem - Read details
Aug 8, 12:44 UTC
Resolved - This incident has been resolved.
Aug 7, 07:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 16:28 UTC
Identified - We are currently investigating an issue that impacted HTTP, SIP and SMPP requests to hosts with the nexmo.com domain, including all API end-points and our web sites both customer and supplier facing.

You may have experienced failures when making API requests by hostname to api.nexmo.com or rest.nexmo.com end-points. Inbound SMS and voice calls would also have failed.

Timeframe: 06-Aug-2019, 15:37:39 - 15:55:39 UTC

We are no longer observe any issues and we are still monitoring.

We are continuing to investigate to fully understand the impact of this issue and will post updates should anything change.
Aug 6, 16:26 UTC
USA SMS - Planned maintenance affecting Sprint
Completed - The scheduled maintenance has been completed.
Aug 7, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 04:00 UTC
Scheduled - Between 04:00 and 04:30 am (UTC) on 7th of August 2019, our suppliers will be performing maintenance on their SMS platform.

Impact Scope: Inbound and Outbound SMS Messaging

Start: 2019-08-07 04:00:00 UTC
End: 2019-08-07 04:30:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Aug 6, 20:51 UTC
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