Vonage API Status

USA - SMS Degradation affecting AT&T USA Network

Update - We are continuing to investigate this issue.
Oct 27, 08:50 UTC

Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, AT&T USA since 27th Oct 7:31 am (UTC). You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to AT&T USA.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 27, 08:35 UTC

Afghanistan SMS - Degradation affecting Roshan

Investigating - We are currently observing SMS delivery degradation towards Afghanistan Roshan.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 27, 06:27 UTC

Mexico SMS - Planned maintenance affecting AT&T Mexico

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 05:00 UTC

Scheduled - Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start: 2021-10-27 05:00:00 UTC
End: 2021-10-27 11:00:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.

USA SMS - Planned Maintenance affecting AT&T USA

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:01 UTC

Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-10-27 04:00:00 UTC
End: 2021-10-27 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.

10DLC Brand/Campaigns Errors

Update - We are continuing working on this issue.
Oct 26, 17:52 UTC

Identified - We are currently experiencing some internal issues with 10DLC which may impact accessing already registered brands/campaigns and issues with trying to register new ones.
Oct 25, 18:03 UTC

Application issue to link numbers

Monitoring - The issue has been identified and a fix is being implemented. The incident occurred on 2021-10-22 at 14:20:00 UTC. We will continue to provide updates as we receive more information.

The list of services that were impacted has been confirmed as:
Messages API: MO callbacks were not delivered to an application-specified webhook

We are currently monitoring the results and will post further updates here.
Oct 26, 16:34 UTC

Update - We are continuing to investigate this issue.
Oct 25, 11:42 UTC

Update - We are continuing to investigate this issue.
Oct 25, 09:56 UTC

Update - We are continuing to investigate this issue.
Oct 25, 09:55 UTC

Update - We are continuing to investigate this issue.
Oct 25, 09:48 UTC

Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following services:
Number linking to applications

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Oct 25, 08:35 UTC

Denmark SMS - Degradation for Inbound SMS towards Denmark Long Virtual Numbers

Update - We are continuing to work with our carrier partners on a fix for this issue.

Telenor has confirmed the issue is related to a connectivity issue that happened during their infrastructure migration which they are still working to resolve. For the other operators, we don't have any conclusive feedback yet but we're pushing this towards a faster response with them.

We will issue an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Aug 2, 07:14 UTC

Update - We are continuing to work on a fix for this issue.
Jul 19, 09:28 UTC

Update - We are continuing to work on a fix for this issue.
Jul 15, 06:56 UTC

Update - We are still pushing our LVN supplier for a resolution on a daily basis while they are still working with the Danish operators on a fix. The Danish operators have made different adjustments however they have not been effective.
Jul 14, 15:55 UTC

Update - We are continuing to work on a fix for this issue.
Jul 14, 08:51 UTC

Identified - Our LVN supplier has identified the SMS MOs, and some Danish Operators are intermittently received and they are working with them to resolve the issue.
Jul 7, 11:05 UTC

Update - We are continuing to investigate the issue.
Jul 7, 06:15 UTC

Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Denmark Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Denmark Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Jul 6, 10:41 UTC

Uptime over the past 90 days. View historical uptime.

SMS API Degraded Performance

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Degraded Performance

North America (US, Canada & Caribbean) traffic Degraded Performance

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Degraded Performance

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Developer API Operational

Nexmo Dashboard Operational

[Beta] Reports API Operational

Website Operational

Billing and Payments Operational

[Beta] Messages API Operational

[Beta] Dispatch API Operational

[Beta] In-App IP communications Operational

[Beta] In-App IP Messaging Operational

[Beta] In-App IP Voice Operational

[Beta] In-App IP Video Operational

[Beta] Conversation Operational

[Beta] Conversation API Operational

10 DLC Degraded Performance

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

USA SMS - Planned Maintenance affecting Verizon US Oct 27, 12:00-18:00 UTC

Please be advised that Verizon US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-10-27 12:00 UTC
End Time: 2021-10-27 18:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS, and SMS Delivery Receipt delays, rejections, and failures. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 9, 16:49 UTC

Kazakhstan SMS - Planned maintenance works on Altel JSC and Tele2 Oct 27, 20:00-23:00 UTC

On 27-October-2021 between 20:00 UTC and 23:00 UTC, the operator Altel JSC and Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 27, 06:44 UTC

Russia SMS - Planned maintenance works on Tele2 Oct 27, 20:00 - Oct 28, 00:00 UTC

On 27-October-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 30, 11:09 UTC

Russia SMS - Planned maintenance affecting Megafon Oct 27, 20:00 - Oct 28, 00:00 UTC

On 27-Oct-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 27, 12:21 UTC

Mexico SMS - Planned maintenance affecting Telcel Mexico Oct 28, 03:00-06:30 UTC

Please be advised that the operator Telcel Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-10-28 03:00 UTC
End Date/Time: 2021-10-28 06:30 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Posted on Oct 28, 03:00 UTC

USA SMS - Planned maintenance affecting toll free numbers Oct 28, 03:00-07:00 UTC

Between 03:00 and 07:00 (UTC) on the 28th October 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 30, 22:24 UTC

USA SMS - Planned maintenance affecting Sprint Oct 28, 04:00-07:00 UTC

Between 04:00 and 07:00 (UTC) on the 28th Oct 2021, the carrier US Sprint will be performing maintenance on their SMS platform.

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 21, 13:07 UTC

US SMS - Maintenance affecting multiple US Regional Carriers Oct 29, 04:00-09:00 UTC

Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-10-29 04:00:00 UTC
End: 2021-10-29 09:00:00 UTC

Impacted Carrier(s):
ACS/Alaska
ASTAC
Bluegrass Cellular
Carolina West
Cellone Nation
Cellcom
Chat Mobility (Hawkeye)
Copper Valley
Cordova
Cross Wireless
Duet/NewCore Wireless,
GCI,
Illinois Valley Cellular
Inland Cellular
IT&E
James Valley
Nex-Tech Wireless
Northwest Missouri Cellular
Panhandle Telecommunications
Pine Belt Cellular
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone)
SouthernLINC
Standing Rock
Thumb Cellular
Union Wireless
Viaero Wireless
West Central Wireless (WCC).

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 22, 21:06 UTC

US SMS - Planned maintenance affecting Short Codes Oct 31, 05:00-09:00 UTC

We have been notified by our suppliers that there will be a planned maintenance activity affecting a subset of Short Codes on their platform as per the below schedule.

Start Time: 2021-10-31 05:00 UTC
End Time: 2021-10-31 09:00 UTC

During the maintenance window, you may experience SMS and MMS DLR processing delays, and Multi-Part messaging delays.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 19, 20:38 UTC

France SMS - Planned maintenance works on Bouygues Nov 3, 05:00-10:00 UTC

On 3-Nov-2021 05:00 UTC to 3-Nov-2021 10:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 30, 17:03 UTC

Mexico SMS - Planned maintenance affecting Telcel Mexico Nov 4, 03:00-06:30 UTC

Please be advised that the operator Telcel Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-11-04 03:00 UTC
End Date/Time: 2021-11-04 06:30 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Posted on Oct 20, 19:02 UTC

USA SMS - Planned Maintenance affecting AT&T USA Nov 10, 04:00-11:00 UTC

Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-11-10 04:00:00 UTC
End: 2021-11-10 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 8, 06:44 UTC

USA SMS - Planned Maintenance affecting AT&T USA Nov 17, 04:00-11:00 UTC

Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-11-17 04:00:00 UTC
End: 2021-11-17 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 10, 18:02 UTC

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Past Incidents

Oct 27, 2021

Ghana SMS - Planned Maintenance works on MTN

Completed - The scheduled maintenance has been completed.
Oct 27, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 22:00 UTC

Scheduled - Between 26-Oct-2021 22:00 UTC and 27-Oct-2021 03:00 UTC, the operator MTN will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 21, 02:50 UTC

Kazakhstan SMS - Planned maintenance works on Altel JSC and Tele2

Completed - The scheduled maintenance has been completed.
Oct 27, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 20:00 UTC

Scheduled - On 26-October-2021 between 20:00 UTC and 27-October-2021 00:00 UTC, the operator Altel JSC and Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Oct 26, 17:02 UTC

Oct 26, 2021

US - SMS and Delivery Receipts latency sent using Toll-Free Numbers

Resolved - This incident has been resolved.
Oct 26, 23:37 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 23:01 UTC

Investigating - We have been notified by our US suppliers about an issue impacting multiple carriers in the US. They are experiencing issues within their messaging platform, for inbound and outbound, which is affecting messages sent using Toll-Free Numbers.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 26, 21:54 UTC

Japan Voice - Planned Maintenance affecting Long Virtual Numbers

Completed - The scheduled maintenance has been completed.
Oct 26, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 16:01 UTC

Scheduled - We have been notified by our supplier that between 26-Oct-2021 16:00 UTC and 26-Oct-2021 20:00 UTC, the supplier will be performing maintenance on their platform.

During the maintenance period, Inbound/outound calls to Japan LVN might get affected.

Please contact support@nexmo.com if you have any questions.
Oct 14, 08:31 UTC

US SMS/MMS - Delivery Receipts latency sent a Using Subset of Short Codes

Resolved - This incident has been resolved.
Oct 26, 19:01 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 17:35 UTC

Investigating - Please be advised that we were notified about Delivery Receipts latency for SMS/MMS towards multiple carriers in US. During this time you may encounter delays in DLRs sent using a subset of short codes. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 26, 16:49 UTC

Bangladesh SMS Delivery degration towards Robi

Resolved - This incident has been resolved.
Oct 26, 17:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 16:36 UTC

Investigating - Please be advised that we have been informed by our suppliers and are observing message delivery delays towards Robi Bangladesh.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Oct 26, 08:11 UTC

Nigeria SMS - Delivery degradation towards Airtel

Resolved - This incident has been resolved.
Oct 26, 15:44 UTC

Investigating - Please be advised that we have been informed by our suppliers and are observing message delivery delays towards Airtel Nigeria.

The carrier is aware of this issue and investigating the root cause, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 26, 11:20 UTC

Poland SMS - Degradation for Inbound SMS towards Poland Long Virtual Numbers

Resolved - This incident has been resolved.
Oct 26, 12:15 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 10:57 UTC

Investigating - We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our Poland Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Poland Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 25, 11:37 UTC

France SMS - Planned maintenance works on Bouygues

Completed - The scheduled maintenance has been completed.
Oct 26, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 05:00 UTC

Scheduled - On 26-Oct-2021 05:00 UTC to 26-Oct 2021 07:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 30, 17:01 UTC

Russia SMS - Planned maintenance works on Tele2

Completed - The scheduled maintenance has been completed.
Oct 26, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 21:00 UTC

Scheduled - On 25-October-2021 between 21:00 UTC and 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 25, 11:04 UTC

Service Issue in Platform

Resolved - This incident has been resolved.
Oct 26, 00:05 UTC

Monitoring - We have implemented a fix and we are monitoring the results.

We will continue to monitor the service during the next few hours and post updates should anything change.
Oct 20, 16:49 UTC

Update - We are continuing to work on a fix for this issue.

Customers may experience delays in accessing “Analytics” (aggregated data) from the Vonage API Dashboard. No product services - such as sending SMS or making voice calls - are impacted by this problem.
Oct 20, 10:47 UTC

Update - We are continuing to work on a fix for this issue.
Oct 16, 21:08 UTC

Update - We are continuing to work on a fix for this issue.
Oct 16, 19:05 UTC

Identified - The issue has been identified and a fix is being implemented. The incident occurred on 2021-10-15 at 02:17:11 UTC. We will continue to provide updates as we receive more information.
Oct 16, 16:58 UTC

Investigating - Our monitoring has alerted us to a potential service issue with our platform. We are alerting customers immediately while our engineering teams investigate.

Customer impact includes delays in processing data for the following services:
Customer Dashboard
SMS API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Oct 16, 15:21 UTC

Russia SMS - Planned maintenance works on Beeline

Completed - The scheduled maintenance has been completed.
Oct 26, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 21:00 UTC

Scheduled - On 2021-10-25 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 22, 15:00 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Oct 26, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 20:00 UTC

Scheduled - On 25-Oct-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 27, 12:20 UTC

Oct 25, 2021

Service Issue in Platform - Outbound SMS and Verify API

Resolved - This issue has been resolved now. Please let support@nexmo.com know if you continue to experience problems.
Oct 25, 18:56 UTC

Monitoring - We have implemented a fix for this issue.

Some customers may have experienced issues sending outbound SMS between 11:45 to 17:20 UTC. Additionally, some customers may have experienced failed Verify API queries.
Oct 25, 18:01 UTC

Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

Affected components:
Outbound SMS delivery
Verify API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Oct 25, 17:26 UTC

Nigeria SMS - Delivery degradation towards Airtel

Resolved - This incident has been resolved.
Oct 25, 16:03 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 25, 16:02 UTC

Update - We are continuing to investigate this issue.
Oct 25, 10:56 UTC

Investigating - Please be advised that we have been informed by our suppliers and are observing message delivery delays towards Airtel Nigeria.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 25, 10:56 UTC

Pakistan SMS - Degradation towards Telenor network

Resolved - This incident has been resolved.
Oct 25, 07:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 25, 03:11 UTC

Investigating - We are currently observing SMS delivery degradation towards Pakistan Telenor network. We are working with our carrier partners to resolve the issue, which seems to be with the Telenor network directly. An update will be provided as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 24, 23:18 UTC

France SMS - Planned maintenance works on Bouygues

Completed - The scheduled maintenance has been completed.
Oct 25, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 05:01 UTC

Scheduled - On 25-Oct-2021 05:00 UTC to 25-Oct 2021 07:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 22, 10:51 UTC

India SMS - Planned maintenance affecting Vodafone-Idea VMNs

Completed - The scheduled maintenance has been completed.
Oct 25, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 18:32 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 13:02 UTC

Scheduled - Between 24-Oct-2021 18:30 UTC and 25-Oct-2021 01:30 UTC, the Indian network operator Vodafone-Idea VMNs would be performing maintenance on their platform which will impact both MT and MO SMS to subscribers of this operator.

Please contact support@nexmo.com if you have any questions
Oct 22, 12:56 UTC

Oct 24, 2021

Cameroon SMS - Delivery degradation towards Orange

Resolved - This incident has been resolved.
Oct 24, 14:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 14:06 UTC

Investigating - Please be advised that we have been informed by our suppliers and are observing message delivery delays towards Orange Cameroon.

The carrier is aware of this issue and investigating the root cause, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 24, 10:39 UTC

Guinea SMS - Delivery degradation towards Orange

Resolved - This incident has been resolved.
Oct 24, 14:05 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 14:02 UTC

Investigating - Please be advised that we have been informed by our suppliers and are observing message delivery delays towards Orange Guinea.

The carrier is aware of this issue and investigating the root cause, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 24, 10:35 UTC

Myanmar SMS - Degradation towards MPT

Resolved - This incident has been resolved.
Oct 24, 13:51 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 13:47 UTC

Investigating - Please be advised that we have been informed by our suppliers and are observing message delivery delays towards MPT Myanmar.

The carrier is aware of this issue and investigating the root cause, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 24, 10:51 UTC

Morocco SMS - Delivery degradation towards Orange

Resolved - This incident has been resolved.
Oct 24, 13:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 13:43 UTC

Investigating - Please be advised that we have been informed by our suppliers and are observing message delivery delays towards Orange Morocco.

The carrier is aware of this issue and investigating the root cause, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 24, 10:47 UTC

Cambodia SMS - Delivery degradation towards Cellcard

Resolved - This incident has been resolved.
Oct 24, 13:39 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 13:36 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards Cambodia Cellcard. We are working with our carrier partners, which seems to be an issue on the operator's side, to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 24, 10:43 UTC

Central America - Planned maintenance works on Claro

Completed - The scheduled maintenance has been completed.
Oct 24, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 02:00 UTC

Scheduled - The operator Claro will be performing maintenance on their SMS platform for all Central American countries. There could be service interruption during this time.

Start Date: 23 October 2021 21:00 Hours (GMT-5)
End Date: 24 October 2021 04:00 Hours (GMT-5)
Oct 21, 16:00 UTC

US SMS - Planned maintenance affecting Short Codes

Completed - The scheduled maintenance has been completed.
Oct 24, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 05:03 UTC

Scheduled - We have been notified by our suppliers that there will be a planned maintenance activity affecting a subset of Short Codes on their platform as per the below schedule.

Start Time: 2021-10-24 05:00 UTC
End Time: 2021-10-24 06:00 UTC

During the maintenance window, you may experience SMS and MMS DLR processing delays, and Multi-Part messaging delays.

Please contact support@nexmo.com if you have any questions.
Oct 14, 21:04 UTC

Oct 23, 2021

US SMS - SMS/DLR latency sent a Using Subset of Short Codes

Resolved - This incident has been resolved.
Oct 23, 21:20 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 19:42 UTC

Investigating - Please be advised that we were notified about SMS latency towards multiple carriers in US. During this time you may encounter delays in outbound messages and DLRs sent using subset of short codes. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 23, 18:18 UTC

Nigeria SMS - Delivery degradation towards Airtel

Resolved - This incident has been resolved.
Oct 23, 03:41 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 16:05 UTC

Oct 22, 2021

Cambodia SMS - Delivery degradation towards Cellcard

Resolved - This incident has been resolved.
Oct 22, 07:58 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 06:52 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards Cambodia Cellcard. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 22, 05:00 UTC

Oct 21, 2021

Dashboard Callback URL Issue

Resolved - The Dashboard Callback URL Issue has been resolved.

Customers may have experienced issues creating new applications, updating applications, or receiving event callbacks.
The following services were impacted from 2021-10-18 at 04:00:00 UTC until 2021-10-21 at 15:00:00 UTC.
Voice API(Event and answer URLs)
Messages API(Inbound and status URLs)
Conversation API(Event URLs)

All services have been restored.
Existing event/callback URLs should not be affected.
Please reach out to support@nexmo.com know if you have any questions.
Oct 21, 16:17 UTC

Update - We are continuing to monitor for any further issues.
Oct 20, 16:55 UTC

Monitoring - We have implemented a fix for the Dashboard Callback URL issue.

Customers may have experienced issues creating new applications, updating applications, or receiving event callbacks.
The following services have been impacted:
Voice API(Event and answer URLs)
Messages API(Inbound and status URLs)
Conversation API(Event URLs)

Existing event/callback URLs should not be affected.
We will continue to monitor the service and post updates should anything change.
Oct 20, 16:50 UTC

Update - We are continuing to work on a fix for this issue. Customers may experience issues creating new applications, updating applications, or receiving event callbacks.

The following services are impacted:
• Voice API (Event and answer URLs)
• Messages API (Inbound and status URLs)
• Conversation API (Event URLs)

Existing event/callback URLs should not be affected.
Oct 20, 14:10 UTC

Identified - The issue has been identified and a fix is being implemented. The incident occurred on 2021-10-18 at 04:00:00 UTC. We will continue to provide updates as we receive more information.
Oct 19, 20:45 UTC

Investigating - Customers are currently experiencing problems impacting the callback URL.

Customers may face difficulties for the callback URLs either on updating or creating a new application.

The following services have been impacted:
Voice API(Event and answer URLs)
Messages API(Inbound and status URLs)
Conversation API(Event URLs)

Existing callback URLs have not been impacted.

We will update this status as soon as we have more information on this issue.
Oct 19, 16:29 UTC

Romania SMS - Degradation towards Vodafone

Resolved - This incident has been resolved.
Oct 21, 14:37 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 13:51 UTC

Investigating - We are currently observing SMS delivery degradation towards Romania Vodafone network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 20, 18:15 UTC

USA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
Oct 21, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:01 UTC

Scheduled - Between 03:00 and 07:00 (UTC) on the 21th October 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 30, 22:23 UTC

Russia SMS - Planned maintenance works on Beeline

Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:01 UTC

Scheduled - On 2021-10-20 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 18, 12:29 UTC

Russia SMS - Planned maintenance works on Tele2

Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 UTC

Scheduled - On 20-October-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 30, 11:08 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 UTC

Scheduled - On 20-Oct-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 27, 12:19 UTC

Oct 20, 2021

USA SMS - Planned Maintenance affecting Verizon US

Completed - The scheduled maintenance has been completed.
Oct 20, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 12:00 UTC

Scheduled - Please be advised that Verizon US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-10-20 12:00 UTC
End Time: 2021-10-20 18:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS, and SMS Delivery Receipt delays, rejections, and failures. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 9, 16:48 UTC

Cambodia SMS - Delivery degradation towards Cellcard

Resolved - This incident has been resolved.
Oct 20, 16:26 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:57 UTC

Australia Voice - Maintenance affecting Long Virtual Numbers

Completed - The scheduled maintenance has been completed.
Oct 20, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 11:00 UTC

Scheduled - We have been notified by our supplier that between 20-Oct-2021 11:00 UTC and 20-Oct-2021 13:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outound calls to AU LVN might get affected during the maintenance period.

Please contact support@nexmo.com if you have any questions.
Oct 13, 05:30 UTC

Service issue with Messages API

Resolved - Our monitoring has alerted us to an issue that has impacted Messages API requests for APAC region. Customers may have faced an increased number of 401 responses on 2021-10-20 between 12:18-12:35 UTC.
The issue has already been resolved. Please contact support@nexmo.com if you are still facing issues.
Oct 20, 12:52 UTC

USA SMS - Planned Maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Oct 20, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 04:00 UTC

Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-10-20 04:00:00 UTC
End: 2021-10-20 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 8, 07:09 UTC

USA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
Oct 20, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 UTC

Scheduled - Between 03:00 and 05:00 (UTC) on the 20th October 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 14, 23:14 UTC

Russia SMS - Planned maintenance works on Tele2

Completed - The scheduled maintenance has been completed.
Oct 20, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 UTC

Scheduled - On 19-October-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 14, 14:07 UTC

Oct 19, 2021

USA SMS - Planned Maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Oct 19, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:02 UTC

Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-10-19 04:00:00 UTC
End: 2021-10-19 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 8, 10:29 UTC

Dashboard callback URL issue

Resolved - The Dashboard callback URL issue problem has been resolved.

The following services were impacted from [2021-10-17 14:00:00] UTC until [2021-10-18 17:00:00] UTC.

All services have been restored.
Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Oct 19, 08:32 UTC

Update - We are continuing to monitor for any further issues.
Oct 19, 02:10 UTC

Monitoring - We have implemented a fix for the Dashboard callback URL issue.

The list of services that were impacted have been confirmed as:
SMS(DLR and inbound webhooks)
VAPI(Event and answer URLs)
Messages API(Inbound and status URLs)

We will continue to monitor the service during the next few hours and post updates should anything change.
Oct 19, 02:07 UTC

Update - Customers are currently experiencing problems impacting callback URLs for Vonage products.

Customers may face difficulties with the callback URLs either on updating existing URLs or creating a new application with a callback URL in the customer dashboard. Updating the callback URL on an existing application will not take effect, and for a new application created, no callbacks will be sent.

The following services have been impacted from [2021-10-18 08:09:00] UTC:
SMS(DLR and inbound webhooks)
VAPI(Event and answer URLs)
Messages API(Inbound and status URLs)

Existing callback URLs in applications have not been impacted.

We will update this status as soon as we have more information on this issue.
Oct 18, 08:57 UTC

Investigating - Customers are currently experiencing problems impacting the callback URL for VAPI.

Customers may face difficulties for the callback URLs either on updating or creating a new application for voice.

The following services have been impacted from [2021-10-18 08:09:00] UTC:
VAPI

Existing callback URLs for VAPI have not been impacted.

We will update this status as soon as we have more information on this issue.
Oct 18, 08:28 UTC

Mexico SMS - Planned maintenance affecting Altan

Completed - The scheduled maintenance has been completed.
Oct 19, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 05:00 UTC

Scheduled - Please be advised that the operator Altan will be performing a planned maintenance activity as per the below schedule.

Start: 2021-10-19 05:00 UTC
End: 2021-10-19 08:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Oct 15, 18:51 UTC

US SMS - SMS/MMS/DLR latency sent a Using Subset of Short Codes

Resolved - This incident has been resolved.
Oct 19, 00:20 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 21:05 UTC

Investigating - Please be advised that we were notified about SMS / MMS latency towards multiple carriers in US. During this time you may encounter delays in outbound messages and DLRs sent using subset of short codes. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 18, 16:53 UTC

Russia SMS - Planned maintenance works on Beeline

Completed - The scheduled maintenance has been completed.
Oct 19, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:00 UTC

Scheduled - On 2021-10-18 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 15, 10:42 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Oct 19, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:00 UTC

Scheduled - On 18-Oct-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 27, 12:18 UTC

Oct 18, 2021

US SMS - Planned maintenance affecting Short Codes

Completed - The scheduled maintenance has been completed.
Oct 18, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:00 UTC

Scheduled - We have been notified by our suppliers that there will be a planned maintenance activity affecting a subset of Short Codes on their platform as per the below schedule.

Start Time: 2021-10-18 05:00 UTC
End Time: 2021-10-18 09:00 UTC

During the maintenance window, you may experience SMS traffic delays, SMS and MMS DLR processing delays, and Multi-Part messages processed as single part messages and not concatenated.

Please contact support@nexmo.com if you have any questions.
Oct 8, 18:48 UTC

France SMS - Planned maintenance works on Bouygues

Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:00 UTC

Scheduled - On 18-Oct-2021 05:00 UTC to 18-Oct 2021 07:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 22, 10:47 UTC

Oct 17, 2021

No incidents reported.

Oct 16, 2021

Russia SMS - Planned maintenance works on Beeline

Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 UTC

Scheduled - On 2021-10-15 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 12, 17:03 UTC

Oct 15, 2021

Vietnam SMS - Planned maintenance affecting Mobifone

Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 16:00 UTC

Scheduled - Between 15-Oct-2021 16:00 UTC and 21:00 UTC, the operator Mobifone will be performing maintenance on their SMS platform.

During this maintenance period, outbound messages towards Mobifone may experience short-term delays.

Please contact support@nexmo.com if you have any questions.
Oct 15, 11:37 UTC

Mexico SMS - Degradation affecting Telcel

Resolved - This incident has been resolved.
Oct 15, 20:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 19:38 UTC

Investigating - Please be advised that we were notified and observing SMS degradation towards Telcel in Mexico. During this time you may encounter delay of messages.

We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 15, 17:11 UTC

France SMS - Planned maintenance works on Bouygues

Completed - The scheduled maintenance has been completed.
Oct 15, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 UTC

Scheduled - On 15-Oct-2021 00:00 UTC to 15-Oct 2021 04:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 14, 14:45 UTC

SMS Degradation to Network NTT DoCoMo Japan

Resolved - This incident has been resolved.
Oct 15, 01:23 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 00:29 UTC

Investigating - We were informed by our suppliers and are observing SMS delivery degradation towards NTT DoCoMo - Japan

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 14, 16:16 UTC

Kazakhstan SMS - Planned maintenance works on Altel JSC and Tele2

Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:02 UTC

Scheduled - On 14-October-2021 between 20:00 UTC and 15-October-2021 00:00 UTC, the operator Altel JSC and Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Oct 14, 20:00 UTC

Oct 14, 2021

Russia SMS - Planned maintenance affecting Motiv

Completed - The scheduled maintenance has been completed.
Oct 14, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 UTC

Scheduled - Between October 14th, 2021 21:00 UTC and October 14th, 2021 23:00 UTC, the operator Motiv will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 11, 18:21 UTC

Vietnam SMS - Planned maintenance affecting Mobifone

Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 16:01 UTC

Scheduled - Between 14-Oct-2021 16:00 UTC and 21:00 UTC, the operator Mobifone will be performing maintenance on their SMS platform.

During this maintenance period, outbound messages towards Mobifone may experience short-term delays.

Please contact support@nexmo.com if you have any questions.
Oct 14, 11:53 UTC

Israel Palestinian Authority SMS - Delivery degradation towards Jawwal

Resolved - This incident has been resolved.
Oct 14, 14:44 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 14:42 UTC

Investigating - We are currently observing SMS delivery degradation towards Israel Palestinian Authority Jawwal. This is due to a problem on the operator's side, we will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 14, 10:38 UTC

Afghanistan SMS - Delivery degradation towards AWCC

Resolved - This incident has been resolved.
Oct 14, 13:11 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 12:51 UTC

Investigating - We are currently observing SMS delivery degradation towards Afghanistan AWCC. This is due to a problem on the operator's side, we will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 14, 10:52 UTC

Tajikistan SMS - Degradation affecting Babilon

Resolved - This incident has been resolved.
Oct 14, 11:48 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 11:20 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards Tajikistan Babilon. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 14, 09:53 UTC

Mexico SMS - Planned maintenance affecting AT&T Mexico

Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:01 UTC

Scheduled - Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start: 2021-10-14 05:00:00 UTC
End: 2021-10-14 11:00:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Oct 13, 22:26 UTC

US SMS - Maintenance affecting multiple US Regional Carriers

Completed - The scheduled maintenance has been completed.
Oct 14, 08:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 UTC

Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-10-14 04:00:00 UTC
End: 2021-10-14 08:30:00 UTC

Impacted Carrier(s):
Cellular One of N.E. Arizona USA
Ea st Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
ACS/Alaska
ASTAC
Bluegrass Cellular
Carolina West
Cellone Nation
Cellcom
Chat Mobility (Hawkeye)
Copper Valley, Cordova
Cross Wireless
Duet/NewCore Wireless
GCI, Illinois Valley Cellular
Inland Cellular
IT&E
James Valley
Nex-Tech Wireless
Northwest Missouri Cellular
Panhandle Telecommunications,
Pine Belt Cellular,
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone)
SouthernLINC
Standing Rock
Thumb Cellular
Union Wireless
Viaero Wireless
West Central Wireless (WCC).

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@nexmo.com if you have any questions.
Oct 14, 04:00 UTC

USA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 UTC

Scheduled - Between 03:00 and 07:00 (UTC) on the 14th October 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 30, 22:21 UTC

France SMS - Planned maintenance works on Bouygues

Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:02 UTC

Scheduled - On 13-Oct-2021 23:00 UTC to 14-Oct 2021 04:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 22, 10:46 UTC

Russia SMS - Planned maintenance works on Tele2

Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 UTC

Scheduled - On 13-October-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 30, 11:07 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 UTC

Scheduled - On 13-Oct-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 27, 12:17 UTC

Oct 13, 2021

Philippines SMS - Planned maintenance works on Globe Telecom

Completed - The scheduled maintenance has been completed.
Oct 13, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 05:38 UTC

Scheduled - On 13-Oct-2021 between 04:00 UTC and 21:00 UTC, the operator Globe will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering MT/MO messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 6, 08:09 UTC

USA SMS - Planned Maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:00 UTC

Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-10-13 04:00:00 UTC
End: 2021-10-13 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 6, 09:35 UTC

US SMS - Maintenance affecting multiple US Regional Carriers

Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 19:56 UTC

Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-10-13 04:00:00 UTC
End: 2021-10-13 09:00:00 UTC

Impacted Carrier(s):
Cellular One of N.E. Arizona USA
Ea st Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@nexmo.com if you have any questions.
Oct 7, 19:37 UTC

USA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:01 UTC

Scheduled - Between 03:00 and 05:00 (UTC) on the 13th October 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 8, 00:00 UTC

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