All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Early Adopter] In-App IP communications Operational
[Early Adopter] In-App IP Messaging Operational
[Early Adopter] In-App IP Voice Operational
[Early Adopter] In-App IP Video Operational
[Early Adopter] Conversation Operational
[Early Adopter] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Between 10:00 AM (UTC) and 12:00 PM (UTC) on Dec 17, 2019, GetLisa/ClearSky will be performing maintenance on their SMS platforms.

Impacted Carriers:
GetLisa/ClearSky USA

Impact Scope: Standard Rate Outbound SMS, Inbound SMS
Start: 2019-12-17 10:00:00 UTC
End: 2019-12-17 12:00:00 UTC

During the maintenance period, customers may experience delays to Inbound SMS messages as well as Outbound SMS messages sent to and from subscribers on the affected carriers.

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 8, 00:54 UTC
Russia SMS - Planned maintenance affecting Tele2 Dec 17, 21:00 - Dec 18, 01:00 UTC
Between 17-Dec-2019 21:00 UTC and 18-Dec-2019 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 10, 08:38 UTC
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Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019
Completed - The scheduled maintenance has been completed.
Dec 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 UTC
Scheduled - Between 11-Dec-2019 21:00 UTC and 12-Dec-2019 01:00 UTC the operator Tele2 will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 4, 10:49 UTC
Completed - The scheduled maintenance has been completed.
Dec 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 20:00 UTC
Scheduled - Between 11-Dec-2019 20:00 UTC and 12-Dec-2019 00:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 6, 16:23 UTC
Dec 11, 2019
Completed - The scheduled maintenance has been completed.
Dec 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2019-12-11 07:00:00 UTC
End Date/Time: 2019-12-11 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Dec 9, 21:41 UTC
Completed - The scheduled maintenance has been completed.
Dec 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:00 UTC
Scheduled - Between 10-Dec-2019 22:00 UTC and 11-Dec-2019 02:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 4, 14:02 UTC
Resolved - This incident has been resolved.
Dec 11, 01:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 00:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 11, 00:02 UTC
Investigating - We have observed an issue impacting SMS Inbound/Outbound message delivery sent on a subset of short codes. Our customers might experience delays with SMS delivery.

We are working to restore delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Dec 10, 22:42 UTC
Resolved - This incident has been resolved.
Dec 11, 01:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 00:58 UTC
Update - We are continuing to work with our suppliers on this issue.
Dec 10, 18:19 UTC
Update - We are continuing to work on a fix for this issue.

We will post an update as soon as we know more.
Dec 10, 02:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 9, 23:13 UTC
Investigating - Please be informed that one of our suppliers in South Africa reports of Inbound SMS delivery issues affecting Long Virtual Numbers.

We will post an update as soon as we know more.
Dec 9, 17:43 UTC
Dec 10, 2019
Completed - The scheduled maintenance has been completed.
Dec 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:00 UTC
Scheduled - Between 09-Dec-2019 20:00 UTC and 10-Dec-2019 00:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 6, 16:20 UTC
Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:00 UTC
Scheduled - Between 09-Dec-2019 20:00 UTC and 09-Dec-2019 22:30 UTC the operator Tele2 will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 9, 16:21 UTC
Resolved - This incident has been resolved.
Dec 9, 14:04 UTC
Monitoring - We are currently observing increased delivery towards Babilon Tajikistan with our suppliers.

Please let us know if you continue to have any problems with new outbound SMS.
Dec 9, 13:33 UTC
Update - We are continuing to investigate this issue with our suppliers.
Dec 9, 09:18 UTC
Identified - Please be advised that due to local issues with the operator Babilon in Tajikistan, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Dec 7, 17:03 UTC
Completed - The scheduled maintenance has been completed.
Dec 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2019-12-09 08:00:00 UTC
End Date/Time: 2019-12-09 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Dec 6, 19:50 UTC
Dec 8, 2019

No incidents reported.

Dec 6, 2019
Resolved - This incident has been resolved.
Dec 6, 18:57 UTC
Identified - Customers are currently experiencing problems impacting SMS analytics in the Nexmo Dashboard.

You may see duplicated SMS data when searching on the SMS analytics tab. Therefore a higher than expected SMS volume might be seen due to an error in our data pipeline. The impacted period was on the 25th of November from 4:30pm to 5:30pm UTC.
Customers haven't been overcharged and the data provided by the Reports API is not affected.

We will update this status as soon as we have more information on this issue.
Dec 6, 17:05 UTC
Resolved - This incident has been resolved.
Dec 6, 17:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 16:00 UTC
Update - We are continuing to investigate this issue with our suppliers.
Dec 6, 15:12 UTC
Update - We are continuing to investigate this issue with our suppliers.
Dec 6, 09:41 UTC
Update - We are continuing to investigate this issue with our suppliers.
Dec 6, 02:15 UTC
Investigating - We are investigating customer reports of Inbound SMS delivery issues in Belgium with our suppliers.

We will post an update as soon as we know more.
Dec 5, 17:22 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 UTC
Scheduled - Between 05-Dec-2019 21:00 UTC and 06-Dec-2019 00:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 4, 13:52 UTC
Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 05:01 UTC
Scheduled - Between 05:00 and 11:00 (UTC) on 5th December 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint

Impact Scope: Standard Rate Inbound and Outbound SMS, Delivery Reciepts
Start: 2019-12-05 05:00:00 UTC
End: 2019-12-05 11:00:00 UTC

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Dec 4, 17:31 UTC
Completed - The scheduled maintenance has been completed.
Dec 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 UTC
Scheduled - Between 04-Dec-2019 20:00 UTC and 05-Dec-2019 00:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 29, 17:17 UTC
Dec 4, 2019
Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2019-12-04 06:00:00 UTC
End Date/Time: 2019-12-04 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Dec 2, 21:28 UTC
Resolved - This incident has been resolved.
Dec 4, 04:10 UTC
Monitoring - The quality has recovered and we are monitoring the results.

Please contact support@nexmo.com if you have any questions.
Dec 4, 03:49 UTC
Investigating - We are experiencing quality degradation towards Canada Rogers Communications Network with our suppliers.

We will post an update as soon as we know more.
Dec 4, 02:47 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 UTC
Scheduled - Between 03-Dec-2019 21:00 UTC and 04-Dec-2019 01:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 26, 14:34 UTC
Resolved - This incident has been resolved.
Dec 4, 00:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 00:20 UTC
Identified - The issue has been identified by our suppliers and are still working on a solution.
Dec 3, 21:49 UTC
Investigating - We have been informed by our US suppliers about an issue impacting the following carrier:
Sprint USA.

As a result of this issue, inbound messages and delivery receipts may be impacted. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 3, 17:13 UTC
Dec 3, 2019
Completed - The scheduled maintenance has been completed.
Dec 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:01 UTC
Scheduled - Between 02-Dec-2019 21:00 UTC and 03-Dec-2019 00:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 28, 16:57 UTC
Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:00 UTC
Scheduled - Between 02-Dec-2019 20:00 UTC and 03-Dec-2019 00:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 29, 17:48 UTC
Dec 2, 2019
Resolved - This incident has been resolved.
Dec 2, 15:33 UTC
Monitoring - We are currently observing increased delivery towards Vodafone UK with our suppliers.

Please let us know if you continue to have any problems with new outbound SMS.
Dec 2, 13:43 UTC
Investigating - We are currently investigating degraded delivery towards Vodafone UK with our suppliers.

We will post an update as soon as we know more.
Dec 2, 11:28 UTC
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 UTC
Scheduled - Between 01-Dec-2019 20:00 UTC and 02-Dec-2019 00:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 29, 15:18 UTC
Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.