All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vonage API platform - scheduled maintenance Dec 5, 05:00 - Dec 7, 09:00 UTC
We are performing essential maintenance to increase capacity within our storage infrastructure in our US data centers.

No customer impact is expected during the maintenance window.

Start: 2020/12/05 05:00 UTC
End: 2020/12/07 09:00 UTC
Posted on Nov 26, 13:37 UTC
To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Sunday the 6th of December between 12:00am-03:00am (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, there will be delivery degradation towards Serbia (Serbia Telecom). Customers may also observe increased latency on delivery terminating to Belgium, Bolivia, Chile, El Salvador, Guyana, Indonesia (XL), Netherlands, Nigeria, Serbia and Uzbekistan for the duration of the maintenance.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Nov 27, 15:58 UTC
We have been notified by our supplier that between 07-Dec-2020 13:01 UTC and 07-Dec-2020 17:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound calls from Telstra will be affected for up to 20 minutes during the maintenance period.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 06:03 UTC
Between 07-Dec-2020 16:30 UTC and 07-Dec-2020 16:40 UTC the operator Excelcomindo will be performing maintenance on its SMS platform.
During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 3, 18:46 UTC
Between 07-Dec-2020 20:00 UTC and 08-Dec-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 08:23 UTC
Between 7-Dec-2020 21:00 UTC and 8-Dec-2020 05:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 4, 09:39 UTC
Please be advised that Verizon will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 12/08/2020 06:00 AM UTC
End Date/Time: 12/08/2020 12:00 PM UTC

Please contact support@nexmo.com if you have any questions.
Posted on Nov 11, 19:33 UTC
Between 06:00 and 12:00 (UTC) on the 08th of December 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, inbound/outbound SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 13:22 UTC
Between 08-Dec-2020 08:00 UTC and 08-Dec-2020 11:00UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 4, 08:51 UTC
We have been notified by our supplier that between 08-Dec-2020 13:01 UTC and 08-Dec-2020 17:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound calls from Telstra will be affected for up to 20 minutes during the maintenance period.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 06:06 UTC
Please be informed that multiple carriers will be performing maintenance on their SMS platforms per the below schedule:
Start: 2020-12-09 05:00:00 UTC
End: 2020-12-09 09:00:00 UTC

Impacted Carrier(s):

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLIN C USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

During this maintenance window there will be times of MT and MO SMS being periodically unavailable or with delays on the above carriers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 4, 09:26 UTC
We have been notified by our supplier that between 09-Dec-2020 13:01 UTC and 09-Dec-2020 17:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound calls from Telstra will be affected for up to 20 minutes during the maintenance period.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 06:08 UTC
Between 09-Dec-2020 20:00 UTC and 10-Dec-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 08:25 UTC
We have been notified by our supplier that between 10-Dec-2020 13:01 UTC and 10-Dec-2020 17:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound calls from Telstra will be affected for up to 20 minutes during the maintenance period.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 06:10 UTC
Between 14-Dec-2020 20:00 UTC and 15-Dec-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 08:26 UTC
Between 01:00 and 07:00 (UTC) on the 15th of December 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, inbound/outbound SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 4, 09:18 UTC
Between 16-Dec-2020 20:00 UTC and 17-Dec-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 08:27 UTC
Between 21-Dec-2020 20:00 UTC and 22-Dec-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 08:28 UTC
Between 23-Dec-2020 20:00 UTC and 24-Dec-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 08:30 UTC
Between 28-Dec-2020 20:00 UTC and 29-Dec-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 08:31 UTC
Between 30-Dec-2020 20:00 UTC and 31-Dec-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 08:32 UTC
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Past Incidents
Dec 4, 2020
Resolved - We noticed an issue affecting inbound SMS messages Long Virtual Numbers from 16:25-16:50 UTC. Messages were queued at our provider from 16:25 to 16:50 and delivered at 16:50 UTC.

This issue has already been resolved by our suppliers and messages have been restored to normal delivery.

Please contact support@nexmo.com if you have any questions.
Dec 4, 16:25 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:00 UTC
Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start: 2020-12-04 07:00:00 UTC
End: 2020-12-04 10:00:00 UTC

During this window there will be times of messaging being periodically unavailable and may cause delay in processing messages on US Cellular numbers.

Please contact support@nexmo.com if you have any questions.
Dec 1, 16:08 UTC
Resolved - This incident has been resolved.
Dec 4, 04:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 04:17 UTC
Investigating - We are currently observing SMS delivery degradation towards Indonesia XL network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 4, 02:08 UTC
Dec 3, 2020
Resolved - This incident has been resolved.
Dec 3, 20:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 18:50 UTC
Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, T-Mobile USA. They are experiencing issues within their messaging platform, which is affecting MMS, SMS toll-free numbers and subset of short codes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 3, 18:22 UTC
Completed - The scheduled maintenance has been completed.
Dec 3, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:01 UTC
Scheduled - We have been notified by our supplier that between 04-Dec-2020 15:01 UTC and 04-Dec-2020 19:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound calls from Telstra will be affected for up to 20 minutes during the maintenance period.

Please contact support@nexmo.com if you have any questions.
Dec 2, 06:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 UTC
Scheduled - Please be advised that Verizon will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 12/03/2020 06:00 AM UTC
End Date/Time: 12/03/2020 12:00 PM UTC

Please contact support@nexmo.com if you have any questions.
Nov 4, 12:55 UTC
Resolved - This incident has been resolved.
Dec 3, 11:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 23:59 UTC
Identified - We are continuing to work with our carrier partner to resolve this issue. There is still minor degradation with some of the messages facing delays or non-delivery issues. We will post updates should anything change.
Nov 26, 08:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 16:27 UTC
Update - We are continuing to investigate this issue and will post updates should anything change.
Nov 24, 06:49 UTC
Update - We are continuing to investigate this issue.
Nov 23, 17:05 UTC
Investigating - We are currently observing SMS delivery issues towards Vodafone in Germany. This is due to a problem on the operator's side, we will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Nov 23, 14:25 UTC
Completed - The scheduled maintenance has been completed.
Dec 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:06 UTC
Scheduled - We have been notified by our supplier that between 03-Dec-2020 04:00 UTC and 03-Dec-2020 07:00 UTC, the supplier will be performing maintenance on their toll free numbers.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Dec 2, 19:20 UTC
Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:06 UTC
Scheduled - Between 04:00 and 06:00 (UTC) on the 3rd of December 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Dec 1, 21:47 UTC
Completed - The scheduled maintenance has been completed.
Dec 3, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:01 UTC
Scheduled - Between 02-Dec-2020 20:00 UTC and 03-Dec-2020 03:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 27, 14:56 UTC
Completed - The scheduled maintenance has been completed.
Dec 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Thursday the 3rd of December between 12:00am-02:00am (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, we do not expect impact in delivery, but customers may observe increased latency on delivery terminating to Chile, Ecuador, El Salvador, Fiji, Honduras, Liberia, Norway and Paraguay.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Nov 24, 21:15 UTC
Resolved - This incident has been resolved.
Dec 3, 00:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 23:48 UTC
Investigating - We are currently observing SMS delivery issues towards T-Mobile in Germany. This is due to a problem on the operator's side, we will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Dec 2, 13:18 UTC
Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 UTC
Scheduled - Between 02-Dec-2020 21:00 UTC and 02-Dec-2020 23:59UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 2, 06:18 UTC
Dec 2, 2020
Completed - The scheduled maintenance has been completed.
Dec 2, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:00 UTC
Scheduled - Between 01-December-2020 11:00 UTC and 02-December-2020 16:00 UTC, we'll be performing maintenance to the the Whatsapp channel of our Messages API. This should not affect any functionality of the API.
Please contact support@nexmo.com if you have any questions.
Dec 1, 10:36 UTC
Resolved - This incident has been resolved and auto-reload has already been restored for affected customers.
Please contact support@nexmo.com if you have any questions.
Dec 2, 13:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Please contact support@nexmo.com if you have any questions.
Dec 2, 09:38 UTC
Update - We are continuing to investigate this issue and will post updates should anything change.

Please contact support@nexmo.com if you have any questions.
Dec 1, 14:10 UTC
Identified - We have noticed that our auto-reload feature has been disabled by error and this has been affected some customers.
Customers have already received an email stating auto top-up(Reload) has been disabled. We are currently looking into the problem and will update within an hour.
Dec 1, 13:20 UTC
Resolved - This incident has been resolved.
Dec 2, 10:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 09:52 UTC
Investigating - We are currently observing SMS delivery issues towards GrameenPhone in Bangladesh. This is due to a problem on the operator's side, we will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Dec 2, 04:25 UTC
Completed - The scheduled maintenance has been completed.
Dec 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:01 UTC
Scheduled - Between 04:00 and 10:00 (UTC) on the 2nd of December 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Dec 1, 13:30 UTC
Resolved - This incident has been resolved.
Dec 2, 05:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 02:47 UTC
Investigating - We are investigating reports of outbound SMS delays affecting a subset of Short Code concatenated messages. There are no delays with normal length SMS, and MMS messages.

We will post an update as soon as we know more.

Please contact support@nexmo.com if you have any questions. Thank you for your patience.
Dec 1, 19:52 UTC
Dec 1, 2020
Resolved - This incident has been resolved.
Dec 1, 11:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 10:05 UTC
Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, T-Mobile USA. They are experiencing issues within their messaging platform, which is affecting SMS message.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 1, 08:43 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:00 UTC
Scheduled - Between 06:00 and 08:00 (UTC) on the 1st of December 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Nov 30, 23:33 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:00 UTC
Scheduled - Multiple carriers will be performing a maintenance on 12/1 at 6:00 am - 8:00 am UTC.

The carriers involved in the maintenance are ACS/Alaska, ASTAC, Bluegrass Cellular, Carolina West, Cellone Nation, Cellcom, Chat Mobility (Hawkeye), Copper Valley, Cordova, Cross Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC).

During this window there will be times of messaging being periodically unavailable and may cause a delay in processing messages on the above carriers numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Nov 30, 19:17 UTC
Resolved - This incident has been resolved.
Dec 1, 07:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 06:46 UTC
Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, Sprint USA. They are experiencing issues within their messaging platform, which is affecting SMS & MMS message.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 30, 21:33 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:02 UTC
Scheduled - Between 30-Nov-2020 20:00 UTC and 1-Dec-2020 00:00 UTC, the operator Azercell will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 30, 15:14 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 30, 14:58 UTC
Scheduled - Please be informed that MEGACOM (Alfa Telecom Joint Stock Company), Kyrgyzstan operator will conduct technical maintenance during the period indicated below:

Details:
Start: 30 November 2020 21:00 UTC
End: 01 December 2020 00:00 UTC
Purpose: Technical works on operator platform
Impact: Delivery degradation with inconsistent delivery times during maintenance window

Please contact support@nexmo.com if you have any questions.
Nov 30, 14:58 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:01 UTC
Scheduled - On 30-Nov-2020 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 27, 11:13 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:00 UTC
Scheduled - Between 30-Nov-2020 20:00 UTC and 1-Dec-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 2, 12:01 UTC
Nov 30, 2020
Completed - The scheduled maintenance has been completed.
Nov 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:01 UTC
Scheduled - Between 29-Nov-2020 20:00 UTC and 30-Nov-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 27, 14:48 UTC
Nov 29, 2020
Nov 28, 2020
Resolved - This incident has been resolved.
Nov 28, 14:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 23:00 UTC
Update - We are continuing to investigate this issue.

Additionally we are observing delays across UK networks when customers are sending from their numeric originators.
Nov 27, 14:30 UTC
Investigating - We are currently observing SMS delivery delays towards Three in the United Kingdom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 27, 13:25 UTC
Completed - The scheduled maintenance has been completed.
Nov 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 07:00 UTC
Scheduled - Between 07:00 and 11:00 (UTC) on the 28th of November 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
US Cellular

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Nov 26, 12:49 UTC
Nov 27, 2020
Resolved - This incident has been resolved.
Nov 27, 16:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 16:18 UTC
Investigating - We are currently observing SMS delivery degradation towards Beeline. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 27, 11:55 UTC
Nov 26, 2020
Resolved - This incident has been resolved.
Nov 26, 10:13 UTC
Update - We are continuing to monitor for any further issues.
Nov 26, 10:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 20:49 UTC
Update - We are continuing to investigate this issue.
Nov 25, 20:30 UTC
Investigating - We are currently investigating an outage on our DCs that started 20:04 and has now resolved at 20:10.
If there is a customer impact, it is likely to be affecting voice services during that time.
Nov 25, 20:29 UTC
Completed - The scheduled maintenance has been completed.
Nov 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 23, 12:18 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 23, 12:17 UTC
Scheduled - On 25-Nov-2020 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 23, 12:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 UTC
Scheduled - Between 25-Nov-2020 20:00 UTC and 26-Nov-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 2, 12:00 UTC
Nov 25, 2020
Resolved - This incident has been resolved.
Nov 25, 12:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 12:14 UTC
Investigating - We are currently experiencing Rejects and Delays towards the Sprint network for MMS traffic. We are currently investigating the cause
together with the carrier.
Nov 24, 17:35 UTC
Resolved - This incident has been resolved.
Nov 25, 00:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 20:47 UTC
Investigating - We are currently observing SMS delivery degradation towards Indonesia XL network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 24, 13:47 UTC
Nov 24, 2020
Resolved - We discovered an issue that could have caused reduced deliverability in the US and HK for SMS and Verify traffic since 12:15 UTC on the 23rd of November. Our team has implemented a fix at 16:36 UTC today and deliverability should be back to normal now.
Nov 24, 16:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-11-24 04:00 UTC
End: 2020-11-11 10:00 UTC

Impacted Carrier(s):
NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Freedom Mobile (Formerly Wind Mobile), Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant.

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Nov 23, 19:04 UTC
Resolved - This incident has been resolved.
Nov 24, 05:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 04:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 04:47 UTC
Investigating - Customers are currently experiencing problems impacting SMS delivery to multiple France networks. As a result, you may experience queueing or timeout errors when sending SMS to France.

We will update this status as soon as we have more information on this issue.
Nov 23, 20:52 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:01 UTC
Scheduled - Please be advised that Mexico AT&T will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2020-11-24 06:00:00 UTC
End Date/Time: 2020-11-24 06:15:00 UTC

Impact: Delivery Intermittence of MO & MT (15min)

Please contact support@nexmo.com if you have any questions.
Nov 19, 04:57 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 20:01 UTC
Scheduled - Between 23-Nov-2020 20:00 UTC and 24-Nov-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 2, 11:59 UTC
Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 19:53 UTC
Investigating - We are alerted of an issue with customer dashboard that is impacting linking/unlinking external account. We are currently investigating this and hope to provide more information shortly on that.
However, you can use API as a temporary solution https://developer.nexmo.com/api/external-accounts?theme=dark#application.
Nov 23, 18:57 UTC
Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 19:00 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Sunday the 22nd of November between 07:00pm -08:00pm (UTC).
Traffic impact:
During the maintenance window:
a) We do not expect impact in delivery, but customers may observe increased latency on delivery terminating (SMS MT) to Belgium, Chile, Costa Rica, Ecuador and Iran.
b) Complete Outage on Inbound and 2-way services for Belgium and Colombia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Nov 12, 17:05 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:00 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Sunday the 22nd of November between 06:00pm-07:00pm (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, we do not expect impact in delivery, but customers may observe increased latency on delivery terminating to Australia, Indonesia, Jordan and Morocco.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Nov 12, 16:59 UTC
Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 16:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 15:41 UTC
Investigating - We have identified an issue with one of our Short Code (36976) services in France. Some numbers are leading to reduced SMS deliverability in France. We are currently working on a solution and will update the incident with more information soon.

Please contact support@nexmo.com if you have any questions.
Nov 20, 13:24 UTC
Resolved - This incident has been resolved.
Nov 20, 00:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 22:17 UTC
Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, Sprint USA. They are experiencing issues within their messaging platform, which is affecting only MMS message.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 19, 21:51 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 UTC
Scheduled - Between 19-Nov-2020 20:00 UTC and 20-Nov-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 17, 17:24 UTC