All Systems Operational
SMS API Operational
Outbound SMS   ? Operational
Inbound SMS   ? Operational
SMPP   ? Operational
Europe traffic   ? Operational
North America (US, Canada & Caribbean) traffic   ? Operational
South & Central America traffic   ? Operational
Africa traffic   ? Operational
Asia & Oceania traffic   ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API   Operational
SIP   ? Operational
Voice API   ? Operational
Europe Traffic   Operational
North America (US, Canada & Caribbean) traffic   Operational
South & Central America traffic   Operational
Africa traffic   Operational
Asia & Oceania traffic   Operational
Number Insight API   Operational
Verify API and Verify SDK   Operational
Chat App API   Operational
Developer API   ? Operational
Nexmo Dashboard   Operational
Website   Operational
Billing and Payments   Operational
Reports API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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Past Incidents
Aug 18, 2018

No incidents reported today.

Aug 17, 2018
US Data Center - Connectivity Issues
Resolved - This incident is now resolved.

Start Time 19:42 UTC - End Time 21:08 UTC

A post-mortem will be published in the next few days.
Aug 17, 22:22 UTC
Update - We are continuing to monitor for any further issues.
Aug 17, 22:18 UTC
Update - This incident is now resolved.

Start Time 19:42 UTC - End Time 21:08 UTC

A post-mortem will be published in the next few days.
Aug 17, 22:18 UTC
Update - We are continuing to monitor for any further issues.
Aug 17, 22:05 UTC
Update - US customers may still experience API call latency. SMPP customers aren't impacted at this time.

We are monitoring this incident.
Aug 17, 20:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 20:22 UTC
Investigating - We are currently experiencing issues in our US Data Center. Failover has been implemented.

As a result, US customers may experience API call latency. SMPP customers aren't impacted at this time.

We will post further details as soon as they are available.
Aug 17, 20:09 UTC
USA SMS - MO & MT delivery - AT&T
Resolved - This incident has been confirmed as resolved by AT&T Engineers.
Aug 17, 05:30 UTC
Update - Status of the AT&T SMS incident remains unchanged. We are still monitoring our SMS Nexmo routes to AT&T. Although customers may still experience minor latency on this traffic, messages should be delivering successfully. We will continue to provide updates until this incident is fully resolved.
Aug 15, 04:16 UTC
Update - Status of the AT&T SMS incident remains unchanged. We are still monitoring our SMS Nexmo routes to AT&T. Although customers may still experience minor latency on this traffic, messages should be delivering successfully. We will continue to provide updates until this incident is fully resolved.
Aug 13, 09:40 UTC
Update - We are still monitoring our SMS Nexmo routes to AT&T. Although customers may still experience minor latency on this traffic, messages should be delivering successfully. We will continue to provide updates until this incident is fully resolved.
Aug 10, 19:40 UTC
Update - With the short term fix implemented by AT&T previously, all messages sent through us have been passed on to our suppliers and are not be facing any delivery issues. We will continue to provide updates.

Please let us know if you continue to have any problems with new outbound and inbound SMS issues.
Aug 8, 10:34 UTC
Update - With the short term fix implemented by AT&T previously, outbound messages sent through us have been passed on to our suppliers and are not be facing any delivery issues.

Meanwhile please notice that AT&T is performing maintenance for SMS using Toll free numbers service,
please expect delays and queuing for MO & MT during this window (7pm -3am PST).
Aug 8, 03:49 UTC
Update - AT&T's status remained unchanged.

With the short term fix implemented by AT&T previously, all messages sent through us have been passed on to our suppliers and are not be facing any delivery issues. We will continue to provide updates.

Please let us know if you continue to have any problems with new outbound and inbound SMS issues.
Aug 7, 07:39 UTC
Monitoring - AT&T have implemented a fix and are monitoring the situation.

Any messages sent through us have been passed on to our suppliers and should not be facing any delivery issues.

Please let us know if you continue to have any problems with new outbound and inbound SMS issues.
Aug 5, 07:53 UTC
Investigating - AT&T has informed us they are experiencing latency and affecting SMS inbound and outbound traffic at this time. They are working towards a resolution. This is being investigated as a matter of urgency. We will post any new updates as they come.
Aug 2, 17:39 UTC
Aug 16, 2018

No incidents reported.

Aug 14, 2018
US - Sprint/Boost/Virgin - SMS
Resolved - This issue is resolved.

Please let support@nexmo.com know if you continue to experience problems in this area.
Aug 14, 06:26 UTC
Investigating - Starting at 13-Aug-2018 09:20 UTC our suppliers started an emergency maintenance on their SMS Service. This maintenance is currently ongoing.

During this time you may see the following errors or service degradation:
SMS MO: Assessing the impact
SMS MT: Will queue on our platform

We apologise for the delayed notification for this service disruption.
Aug 13, 17:03 UTC
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 9, 2018
USA and Canada SMS - USA Toll Free Numbers
Completed - The scheduled maintenance has been completed.
Aug 9, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:00 UTC
Scheduled - One of Nexmo’s suppliers will be conducting maintenance affecting SMS traffic to and from USA Toll-Free numbers.

During the maintenance window, there may be periods of latency for both inbound and outbound SMS. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.
Aug 8, 10:37 UTC
Aug 8, 2018
USA and Canada SMS - USA Toll Free Numbers
Completed - The scheduled maintenance has been completed.
Aug 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 04:15 UTC
Scheduled - One of Nexmo’s suppliers will be conducting maintenance affecting SMS traffic to and from USA Toll-Free numbers.

During the maintenance window, there may be periods of latency for both inbound and outbound SMS. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.
Aug 7, 09:46 UTC
Aug 6, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

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