Investigating - Please note that we are experiencing latency in accessibility to records for SMS and Calls.
Latency affects requests from our Dashboard, and the Nexmo Developer API (https://docs.nexmo.com/tools/developer-api/search-message).
Delivery is not impacted by this issue.
Jan 30, 19:47 UTC
This incident is now confirmed as resolved.
Feb 16, 04:14 UTC
We have been notified that these issues are now resolved and message delivery should be back to normal. We are currently monitoring the situation.
Feb 16, 00:05 UTC
After further investigation we have identified that this issue is also impacting traffic sent with certain Dedicated Shortcodes, certain Shared Shortcodes for US 2FA traffic as well as Toll Free Numbers.
Current impact includes delays and possible failures and/or rejections.
We will update this announcement as soon as we have more information.
Feb 15, 21:01 UTC
We are currently investigating messaging issues to US carriers. Current findings lead to these issues impacting at least messages sent using US Toll Free Numbers. We are working with our supplier to get this resolved as soon as possible.
We will update this announcement as soon as we have further information.
Feb 15, 20:36 UTC