All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Early Adopter] In-App IP communications Operational
[Early Adopter] In-App IP Messaging Operational
[Early Adopter] In-App IP Voice Operational
[Early Adopter] In-App IP Video Operational
[Early Adopter] Conversation Operational
[Early Adopter] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Between 04:00 am and 10:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-03-30 04:00:00 UTC
End: 2020-03-30 10:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.
Posted on Mar 27, 19:36 UTC
Between 30-Mar-2020 20:00 UTC and 31-Mar-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Mar 26, 14:21 UTC
The carrier will be performing maintenance on their SMS platform.

Impacted Carrier:
Sprint USA

Start time: 2020-03-31 05:00:00 UTC
End time: 2020-03-31 11:00:00 UTC

During the maintenance period delivery latency may occur for both inbound and outbound Short Code SMS, any affected SMS will be queued and delivered once the maintenance has been completed.

There is no impact expected to Long Virtual Numbers and Toll-Free Numbers SMS service.

If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.
Posted on Mar 28, 06:12 UTC
Between 1-Apr-2020 20:00 UTC and 2-Apr-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Mar 26, 14:12 UTC
We have been notified by our supplier that between 02-Apr-2020 04:00 UTC and 02-Apr-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

There may be delays in outbound and inbound messages, as well as delivery receipt notifications.

Please contact support@nexmo.com if you have any questions.
Posted on Mar 27, 21:17 UTC
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Past Incidents
Mar 28, 2020

No incidents reported today.

Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 18:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 17:15 UTC
Investigating - We are currently observing SMS delivery degradation towards South Africa - MTN. We are working with our carrier partners to resolve the issue and will update as soon as we have more information.

Please contact support@nexmo.com if you have any questions.
Mar 27, 14:59 UTC
Resolved - This incident has been resolved.
Mar 27, 04:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 04:04 UTC
Investigating - We have been notified by our carrier partners of an issue impacting delivery towards Canada Bell Cellular

As of result, you experience delays on outbound and inbound messages as well as delivery receipts via short codes towards subscribers of the carrier mentioned above.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Mar 27, 02:35 UTC
Resolved - This incident has been resolved.
Mar 27, 03:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 01:55 UTC
Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, Sprint USA, via short codes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Mar 26, 23:54 UTC
Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:30 UTC
Scheduled - Between 01:30 am and 11:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-03-26 01:30:00 UTC
End: 2020-03-26 11:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Mar 23, 22:10 UTC
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 UTC
Scheduled - Between 26-Mar-2020 03:00 UTC and 26-Mar-2020 08:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Mar 25, 20:27 UTC
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 UTC
Scheduled - Between 06:00 am and 10:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-03-25 06:00:00 UTC
End: 2020-03-25 10:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.
Mar 23, 21:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-03-25 04:00:00 UTC
End: 2020-03-25 10:00:00 UTC

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Mar 18, 18:53 UTC
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-03-25 04:00:00 UTC
End: 2020-03-25 10:00:00 UTC

Impacted Carrier(s):
ACS/Alaska, ASTAC, Bluegrass Cellular, Carolina West, Cellone Nation, Cellcom, Chat Mobility (Hawkeye), Copper Valley, Cordova, Cross Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC).

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Mar 18, 18:26 UTC
Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:30 UTC
Scheduled - Between 01:30 am and 07:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-03-25 01:30:00 UTC
End: 2020-03-25 07:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Mar 23, 22:11 UTC
Completed - The scheduled maintenance has been completed.
Mar 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:01 UTC
Scheduled - Between 24-Mar-2020 21:00 UTC and 25-Mar-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Mar 24, 08:03 UTC
Mar 24, 2020
Resolved - This incident has been resolved.
Mar 24, 18:26 UTC
Monitoring - End time of Incident: 2020-03-24 14:12 UTC

A fix has been implemented and we will monitor the results.
Mar 24, 16:29 UTC
Investigating - We were notified by our supplier of SMS quality degradation towards Canada network, Bell Canada:
Start time of Incident: 2020-03-24 13:10 UTC

As a result of this issue, inbound and outbound messages may be delayed.

We will post an update as soon as we know more.
Mar 24, 16:29 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:00 UTC
Scheduled - Between 06:00 am and 10:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-03-24 06:00:00 UTC
End: 2020-03-24 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.
Mar 23, 21:51 UTC
Mar 23, 2020

No incidents reported.

Mar 22, 2020
Resolved - This incident has been resolved.
Mar 22, 00:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 22:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 20:55 UTC
Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, Sprint USA, via short codes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Mar 21, 18:51 UTC
Mar 20, 2020
Resolved - This incident has been resolved.
Mar 20, 18:33 UTC
Monitoring - End time of Incident: 16:42 UTC

A fix has been implemented and we will monitor the results.
Mar 20, 17:36 UTC
Investigating - We were notified by our supplier of SMS quality degradation sent from toll free numbers towards Canada networks, Telus and Rogers:
Start time of Incident: 15:35 UTC

As a result of this issue, outbound messages and delivery receipts may be impacted. Our customers might experience delays with receiving delivery receipts when requested. Messages will be retried once the impact has been resolved.

We will post an update as soon as we know more.
Mar 20, 17:33 UTC
Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 UTC
Scheduled - We have been notified by our supplier that between 19-Mar-2020 18:00 UTC and 19-Mar-2020 19:00 UTC, the supplier will be performing maintenance on their platform.

There may be delays in outbound and inbound messages, as well as delivery receipt notifications.

Please contact support@nexmo.com if you have any questions.
Mar 12, 22:41 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 UTC
Scheduled - Between 18-Mar-2020 20:00 UTC and 19-Mar-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Mar 12, 17:37 UTC
Mar 18, 2020
Resolved - This incident has been resolved.

Please be advised Voice API traffic has now been switched back to our U.S Data Center.

Services were impacted from 17-03-2020 12:35 UTC until 17-03-2020 13:00 UTC and from 17-03-2020 15:20 UTC until 17-03-2020 19:08 UTC

Please let support@nexmo.com know if you continue to experience problems with this.

A post-mortem will be published in the next few days.
Mar 18, 10:19 UTC
Update - Please be advised outbound Voice API requests are still failed over to our European Data Center.

However, customers should no longer experience issues generating Voice API requests, missing callbacks or with calls failing.

We will continue to monitor the service and post updates should anything change.
Mar 17, 16:59 UTC
Update - After an extended period of monitoring, some customer Voice API requests and calls may have continued to experience issues. Therefore, please be advised we have failed over outbound Voice API traffic to our European Data Center.

We will continue to monitor the service during the next few hours and post updates should anything change.
Mar 17, 16:03 UTC
Monitoring - Customers may have experienced issues generating Voice API requests and modifying in-progress calls using our U.S Data Center.

Customers may have experienced 500, 502 and 504 errors, failed calls and missing callbacks.

Services were impacted from [17-03-2020 12:35] UTC until [17-03-2020 13:00] UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.

Please let support@nexmo.com know if you continue to experience problems with this.
Mar 17, 14:58 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 05:00 UTC
Scheduled - Between 18-Mar-2020 05:00 UTC and 18-Mar-2020 10:00 UTC T-Mobile will be performing maintenance on its Toll-Free SMS platform.

During this time, you may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Mar 16, 20:15 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:00 UTC
Scheduled - We have been notified by our supplier that between 18-Mar-2020 06:00 UTC and 18-Mar-2020 08:00 UTC, the supplier will be performing maintenance on their platform.

There may be delays in outbound and inbound messages, as well as delivery receipt notifications.

Please contact support@nexmo.com if you have any questions.
Mar 16, 20:09 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:01 UTC
Scheduled - Between 17-Mar-2020 21:00 UTC and 18-Mar-2020 03:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, message delivery to subscribers may be affected for this operator.

Please contact support@nexmo.com if you have any questions.
Mar 17, 17:50 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:01 UTC
Scheduled - Between 17-Mar-2020 21:00 UTC and 18-Mar-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Mar 14, 12:32 UTC
Mar 17, 2020
Resolved - This incident has been resolved.
Mar 17, 10:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 09:29 UTC
Identified - Our carrier partners have identified the issue and a fix is currently being implemented.

Please contact support@nexmo.com if you have any questions.
Mar 17, 03:51 UTC
Investigating - We are currently observing Voice quality degradation for both inbound and outbound traffic towards Singapore with our Long Virtual Numbers.

We are working with our carrier partners to resolve the issue and will update as soon as we have more information.

Please contact support@nexmo.com if you have any questions.
Mar 17, 03:11 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 05:00 UTC
Scheduled - Between 17-Mar-2020 05:00 UTC and 17-Mar-2020 10:00 UTC T-Mobile will be performing maintenance on its Toll-Free SMS platform.

During this time, you may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Mar 16, 20:16 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 20:00 UTC
Scheduled - Between 16-Mar-2020 20:00 UTC and 17-Mar-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 16, 07:46 UTC
Mar 16, 2020
Resolved - This incident has been resolved.
Mar 16, 21:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 17:56 UTC
Identified - Please be advised that due to local issues with our suppliers in USA, you might experience temporary disruptions with message delivery via Short codes to the carrier T-Mobile USA.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.
Mar 16, 15:38 UTC
Mar 15, 2020
Completed - The scheduled maintenance has been completed.
Mar 15, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 04:00 UTC
Scheduled - Between 04:00 and 10:00 am (UTC) on the 15th of March 2020, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Telus Canada
Rogers Canada

Impact Scope: Outbound and Inbound SMS and Delivery Receipt
Start: 2020-03-15 04:00:00 UTC
End: 2020-03-15 10:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Mar 6, 17:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 UTC
Scheduled - Between 14-Mar-2020 20:00 UTC and 15-Mar-2020 01:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 14, 22:30 UTC
Mar 14, 2020
Resolved - Between 3:19 AM and 3:34 AM UTC, we have experienced private network degradation in our Washington DC location impacting most of the traffic served by that datacenter. The incident has been mitigated failing over to another datacenter and customers may have experienced slow responses from our APIs and/or HTTP 5xx errors and delays of a few minutes in SMS deliveries.
Mar 14, 04:30 UTC