Myanmar SMS - Planned maintenance affecting Ooredoo
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 16:30 UTC
Scheduled - Between 8-Aug-2020 16:30 UTC and 9-Aug-2020 16:30 UTC, the operator Ooredoo will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Vietnam Mobifone Voice - Possible degradation for inbound and outbound calls towards our Vietnam Long Virtual Numbers
Update - Please be informed that we continue working along with our carrier partner to resolve this issue.

You may still experience failures on outbound calls sent from your subscribed Vietnam Long Virtual numbers towards mobifone.

We will issue an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Aug 7, 03:55 UTC
Update - Please be informed that we are working along with our local supplier to resolve this.

We will issue an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Aug 6, 16:50 UTC
Investigating - Please be informed that we are working along with our carrier partner to resolve this issue.

You may still experience failures on inbound and outbound calls towards your subscribed Vietnam Long Virtual numbers.

We will issue an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Aug 5, 10:20 UTC
Monitoring - We have identified an issue with our Carrier and temporary fix has been implemented, we are monitoring the results.
Aug 3, 16:09 UTC
Investigating - We are currently investigating an issue that impacting Inbound and Outbound call requests of our Vietnam Long Virtual numbers.

You may experience failures on inbound and outbound calls towards of your subscribed Vietnam Long Virtual numbers.

We are working along with our carrier partner and will issue an update as soon as more information becomes available.
Aug 3, 13:20 UTC
SMS API Under Maintenance
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Under Maintenance
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Degraded Performance
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Degraded Performance
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
USA - Planned maintenance affecting Toll-free numbers on T-Mobile Aug 10, 05:00-11:00 UTC
The carrier will be performing maintenance on their Toll-free SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-08-10 05:00:00 UTC
End: 2020-08-10 11:00:00 UTC

There may be Toll-free inbound & outbound SMS latency during this maintenance.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 7, 21:57 UTC
Russia SMS - Planned maintenance affecting Megafon Aug 10, 20:00 - Aug 11, 00:00 UTC
Between 10-Aug-2020 00:00 UTC and 8-Aug-2020 03:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 4, 11:39 UTC
USA SMS - Planned Maintenance affecting US Cellular Aug 11, 06:00-09:00 UTC
Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2020-08-11 06:00:00 UTC
End Date/Time: 2020-08-11 09:00:00 UTC

During this window there will be times of messaging being periodically unavailable and may cause delay in processing messages on US Cellular numbers.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 7, 16:47 UTC
Russia SMS - Planned maintenance affecting Megafon Aug 12, 20:00 - Aug 13, 00:00 UTC
Between 12-Aug-2020 20:00 UTC and 13-Aug-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 4, 11:40 UTC
Russia SMS - Planned maintenance affecting Megafon Aug 17, 20:00 - Aug 18, 00:00 UTC
Between 17-Aug-2020 20:00 UTC and 18-Aug-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 4, 11:41 UTC
Russia SMS - Planned maintenance affecting Megafon Aug 19, 20:00 - Aug 20, 00:00 UTC
Between 19-Aug-2020 20:00 UTC and 20-Aug-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 4, 11:43 UTC
Russia SMS - Planned maintenance affecting Megafon Aug 24, 20:00 - Aug 25, 00:00 UTC
Between 24-Aug-2020 20:00 UTC and 25-Aug-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 4, 11:44 UTC
Canada SMS - Planned maintenance affecting Short Codes Aug 26, 08:00-09:00 UTC
Between 08:00 and 09:00 am (UTC) on the 26th of Aug 2020, our supplier will be performing maintenance on their SMS platform.

Impact Scope: Intermittent loss of connectivity
Start: 2020-08-26 08:00:00 UTC
End: 2020-08-26 09:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent through short codes to and from subscribers.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 4, 14:01 UTC
Russia SMS - Planned maintenance affecting Megafon Aug 26, 20:00 - Aug 27, 00:00 UTC
Between 26-Aug-2020 20:00 UTC and 27-Aug-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 4, 11:45 UTC
Russia SMS - Planned maintenance affecting Megafon Aug 31, 20:00 - Sep 1, 00:00 UTC
Between 31-Aug-2020 20:00 UTC and 1-Sep-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 4, 11:46 UTC
System Metrics Month Week Day
rest.nexmo.com uptime
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Past Incidents
Aug 8, 2020
US and CA - SMS service degradation for delivery reports through Short Codes
Resolved - This incident has been resolved.
Aug 8, 05:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 04:12 UTC
Investigating - We have been notified by our suppliers about an issue impacting delivery reports via short codes. You might experience temporary delays in delivery reports for SMS.

The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Aug 7, 21:44 UTC
Aug 7, 2020
US SMS - Planned Maintenance affecting AT&T Mobility
Completed - The scheduled maintenance has been completed.
Aug 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 04:00 UTC
Scheduled - Between 04:00 and 11:00 (UTC) on 7th of August 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T Mobility USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 1, 01:47 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Aug 7, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 00:00 UTC
Scheduled - Between 7-Aug-2020 00:00 UTC and 8-Aug-2020 03:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 4, 10:23 UTC
Messenger Issue
Resolved - The Facebook Messenger Team has deployed the fix. The issue is now resolved.
Aug 7, 01:29 UTC
Identified - The issue has been identified as some endpoints are failing on the Facebook Messenger API end. The Facebook Messenger team has identified the root cause and are working on a fix.
Aug 6, 23:05 UTC
Update - We are continuing to investigate this issue. The Facebook Messenger team is investigating on their end as well.
Aug 6, 22:13 UTC
Investigating - We are currently investigating an issue where some messages sent via Facebook Messenger platform might have been rejected.
Aug 6, 20:44 UTC
Aug 6, 2020
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Aug 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 UTC
Scheduled - Between 6-Aug-2020 21:00 UTC and 6-Aug-2020 23:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 4, 08:36 UTC
US SMS - Planned Maintenance affecting AT&T Mobility
Completed - The scheduled maintenance has been completed.
Aug 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 04:03 UTC
Scheduled - Between 04:00 and 11:00 (UTC) on 6th of August 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T Mobility USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 1, 01:46 UTC
Newly created Vonage API Applications outage
Resolved - The issue here has been resolved. All services have been restored.
Aug 6, 09:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 21:51 UTC
Investigating - Our platform is currently experiencing an issue impacting the usage of newly created Vonage API applications with our Voice and Conversations APIs. Customers affected will be receiving 401 errors for all requests using these APIs. We're currently investigating this and hope to have more information shortly.
Aug 5, 17:16 UTC
Messaging API Status Callback Issue
Resolved - This incident has been resolved.
Aug 6, 00:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 20:39 UTC
Identified - We have identified the issue with our partner and are working with them to resolve the issue.
Aug 4, 18:46 UTC
Update - We are continuing to investigate this issue.
Aug 4, 16:51 UTC
Update - We are continuing to investigate this issue.
Aug 4, 16:50 UTC
Investigating - Our platform is experiencing problems impacting the Messages API where some status callbacks are not being delivered.

We will update this status as soon as we have more detailed information to share.
Aug 4, 16:50 UTC
Aug 5, 2020
Issue with Voice API Text to Speech
Resolved - The issue with the Voice API Text-To-Speech (TTS) has been resolved. All services have been restored.
Aug 5, 18:34 UTC
Monitoring - We have identified an issue with the supplier and they have implemented a fix now. We will keep on monitoring the results.
Aug 5, 16:42 UTC
Investigating - We have identified issues with Voice API Text to Speech (talk action) since yesterday 4th August 22:35 UTC where the messages with some voices/languages may not be played to the end-users.
We are still investigating the issue and will update you as soon as possible.
Aug 5, 11:33 UTC
SMS delivery receipts not searchable for traffic to Taiwan
Resolved - We experienced an issue with our data pipeline which caused problems with the reporting of SMS Delivery receipts (Call Delivery records) for some traffic sent to Taiwan. These call records are neither searchable on the Customer Dashboard nor via the Reports API. The period of time affected is from 2020-07-20 10:28:16 UTC until 2020-08-03 00:00:00 UTC. This didn't affect live traffic and the delivery receipts were forwarded to customers' endpoints on time. Our team is working to reinstate this data. We will publish a post mortem in the next few days.
Aug 5, 15:17 UTC
France Voice - Outage on Inbound and Outbound call towards some of our France Long Virtual Numbers
Resolved - The outage that is impacting Inbound and Outbound call requests to some of our France Long Virtual numbers has been resolved. All services have been restored.
Aug 5, 14:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 13:29 UTC
Investigating - We are currently investigating an outage that is impacting Inbound and Outbound call requests to some of our France Long Virtual numbers.

You may experience failures on Inbound and Outbound calls towards some of your subscribed France Long Virtual numbers.

We are working along with our carrier partner and will issue an update as soon as more information becomes available.
Aug 5, 13:01 UTC
US SMS - Planned Maintenance affecting AT&T Mobility
Completed - The scheduled maintenance has been completed.
Aug 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:00 UTC
Scheduled - Between 04:00 and 11:00 (UTC) on 5th of August 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T Mobility USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 1, 01:54 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Aug 5, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 23:00 UTC
Scheduled - Between 4-Aug-2020 23:00 UTC and 5-Aug-2020 02:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 3, 11:34 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 UTC
Scheduled - Between 4-Aug-2020 20:00 UTC and 5-Aug-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 3, 08:23 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 UTC
Scheduled - Between 04-Aug-2020 20:00 UTC and 05-Aug-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 3, 08:11 UTC
Aug 4, 2020
US SMS - Planned Maintenance affecting AT&T Mobility
Completed - The scheduled maintenance has been completed.
Aug 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled - Between 04:00 and 11:00 (UTC) on 4th of August 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T Mobility USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 1, 01:55 UTC
Indonesia SMS - Degradation towards Telkomsel Network affecting International Brands
Resolved - This incident has been resolved.
Aug 4, 08:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 06:08 UTC
Identified - Our Carrier partners have identified the root cause of the issue and are currently working on getting the issue fixed. We will post further updates here.

Please contact support@nexmo.com if you have any questions.
Aug 4, 05:25 UTC
Investigating - We are currently observing SMS delivery degradation towards Indonesia Telkomsel network affecting International brands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Aug 4, 04:41 UTC
Taiwan - SMS Degradation affecting Asia Pacific Telecom Group Network
Resolved - This incident has been resolved.
Aug 4, 04:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 03:13 UTC
Investigating - We have noticed SMS degradation towards Asia Pacific Telecom Group network in Taiwan.

We will post an update as soon as we know more.
Aug 3, 18:25 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Aug 4, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:00 UTC
Scheduled - Between 03-Aug-2020 20:00 UTC and 04-Aug-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jul 30, 11:00 UTC
Aug 3, 2020
Aug 2, 2020

No incidents reported.

Aug 1, 2020
Italy SMS: Degradation of Inbound and Outbound messages for Long Virtual Numbers
Resolved - This incident has been resolved.
Aug 1, 09:38 UTC
Monitoring - A fix has been implemented and the carrier is monitoring the results.
Aug 1, 08:55 UTC
Investigating - We are currently experiencing problems with our Long Virtual Numbers in Italy that is impacting both inbound and Outbound SMS traffic. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Aug 1, 08:09 UTC
US SMS - Planned maintenance affecting small regional carriers
Completed - The scheduled maintenance has been completed.
Aug 1, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 04:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-08-01 04:00:00 UTC
End: 2020-08-01 05:00:00 UTC

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communicat ions USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jul 31, 20:06 UTC
Jul 31, 2020
USA - Planned maintenance affecting Toll-free numbers on T-Mobile
Completed - The scheduled maintenance has been completed.
Jul 31, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 05:00 UTC
Scheduled - The carrier will be performing maintenance on their Toll-free SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-07-31 05:00:00 UTC
End: 2020-07-31 10:00:00 UTC

There may be Toll-free inbound & outbound SMS latency during this maintenance.

Please contact support@nexmo.com if you have any questions.
Jul 30, 00:02 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Jul 31, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 21:00 UTC
Scheduled - Between 30-Jul-2020 21:00 UTC and 31-Jul-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jul 28, 18:38 UTC
Jul 30, 2020
Service Issue in Platform - Singapore Data Center
Postmortem - Read details
Aug 7, 09:40 UTC
Resolved - This problem has been resolved.

Services were impacted from 2020.07.30 13:28 UTC - 2020.07.30 14:07 UTC.

All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Jul 30, 16:00 UTC
Monitoring - We have identified and implemented a fix for this issue.

Services were impacted from 2020.07.30 13:28 UTC - 2020.07.30 14:07 UTC.

Customers in the Asia-Pacific region may have experienced timeouts or increased latency reaching the API endpoints rest.nexmo.com, api.nexmo.com and accessing the Vonage API Dashboard.


We will continue to monitor the service during the next few hours and post updates should anything change.
Jul 30, 14:57 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting customer traffic in our Singapore Data Center only.


We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Jul 30, 14:25 UTC
USA SMS - Planned Maintenance affecting US Cellular
Completed - The scheduled maintenance has been completed.
Jul 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:01 UTC
Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2020-07-30 06:00:00 UTC
End Date/Time: 2020-07-30 09:00:00 UTC

During this window there will be times of messaging being periodically unavailable and may cause delay in processing messages on US Cellular numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Jul 28, 08:04 UTC
US - SMS maintenance affecting Landline and Toll Free Numbers
Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 04:06 UTC
Scheduled - We have been notified by our supplier that between 30-Jul-2020 04:00 UTC and 30-Jul-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Jun 26, 17:36 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jul 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:00 UTC
Scheduled - Between 30-Jul-2020 00:00 UTC and 30-Jul-2020 04:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jul 24, 17:56 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jul 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:00 UTC
Scheduled - Between 29-Jul-2020 20:00 UTC and 30-Jul-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jul 27, 20:50 UTC
Jul 29, 2020
Messages and Dispatch APIs - Planned maintenance affecting Messages API Sandbox
Completed - The scheduled maintenance has been completed.
Jul 29, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 22:15 UTC
Scheduled - Between 29-Jul-2020 11:00 UTC and 29-Jul-2020 11:30 UTC, we'll be performing maintenance to the Messages API Sandbox. During this maintenance period, the sandbox API will be unavailable.

This will not affect the production Messages API.

Please contact support@nexmo.com if you have any questions.
Jul 28, 08:24 UTC
Jul 28, 2020
US SMS - Planned maintenance affecting small regional carriers
Completed - The scheduled maintenance has been completed.
Jul 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 09:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-07-28 09:00:00 UTC
End: 2020-07-28 11:00:00 UTC

Impacted Carrier(s):
Altice Mobile
Atlantic Tele-Network International (ATNI)
Aerialink
Blue Wireless aka Buffalo Lake Erie Wireless Systems Co.
Bandwidth
Brightlink
Cell One North East Arizona
Chariton Valley
DCC
Enflick
Indigo Wireless
Inteliquent
Limitless/Immix
Nemont/Sagebrush PCS
Pine Cellular
Pinger
Pioneer Cellular
Sagebrush Cellular
Telnyx
TextMe
Triangle Wireless
United Wireless/OCN
Viya

Please contact support@nexmo.com if you have any questions.
Jul 20, 14:09 UTC
[Beta] Messages API Sandbox outage
Resolved - This incident has been resolved. Please let support@nexmo.com know if you continue to experience problems with this.
Jul 28, 09:25 UTC
Monitoring - We've deployed a fix for this now. We will continue to monitor the service during the next few hours and will post updates should anything change. Please let support@nexmo.com know if you continue to experience problems with this.
Jul 28, 03:34 UTC
Investigating - We have issues with WhatsApp messages through Sandbox since 2020-07-28 2:48 GMT. We are currently investigating this and hope to provide more information shortly.
Jul 28, 03:16 UTC
Vietnam SMS - maintenance affecting outbound registered brand name traffic towards Viettel
Completed - The scheduled maintenance has been completed.
Jul 28, 04:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:02 UTC
Scheduled - Please be informed that the operator is performing a urgent maintenance on their SMS platform.

As a result, outbound messages towards Viettel for registered brand names may experience delays. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jul 28, 04:01 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jul 28, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 00:01 UTC
Scheduled - Between 28-Jul-2020 00:00 UTC and 28-Jul-2020 04:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jul 24, 17:23 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jul 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:00 UTC
Scheduled - Between 27-Jul-2020 20:00 UTC and 28-Jul-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jul 24, 14:09 UTC
Jul 27, 2020
Jul 26, 2020
[Beta] Messages API Sandbox outage
Resolved - This incident has been resolved. Please let support@nexmo.com know if you continue to experience problems with this.
Jul 26, 12:09 UTC
Monitoring - We've deployed a fix for this now. We will continue to monitor the service during the next few hours and will post updates should anything change. Please let support@nexmo.com know if you continue to experience problems with this.
Jul 25, 18:59 UTC
Investigating - We have issues with WhatsApp messages through Sandbox since 2020-07-25 17:28 GMT. We are currently investigating this and hope to provide more information shortly.
Jul 25, 18:05 UTC
Jul 25, 2020
USA - SMS & MMS Degradation affecting Sprint Network
Resolved - This incident has been resolved.
Jul 25, 22:37 UTC
Monitoring - A fix has been implemented and the carrier is monitoring the results.
Jul 25, 21:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 25, 19:49 UTC
Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, Sprint USA. You might experience temporary delays in both inbound and outbound SMS and MMS messages to Sprint.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jul 25, 16:51 UTC
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