This incident has been resolved.
Jul 20, 10:09 UTC
Our connectivity problems have been solved, and services are back to normal.
This incident will be reviewed, and a post-mortem will be shared publicly in the next few days.
We apologise for any inconvenience caused.
Jul 20, 07:40 UTC
Our US data centre is unfortunately still facing problems. We are working together with our hardware vendor to restore all services back.
Customers may experience:
- Intermittent connection errors towards our APIs (including SMS, US Shortcodes, Number Insight, Voice, TTS, Call, and Verify)
- Intermittent connection errors towards SMPP0, SMPP1 and SMPP2
- Delays to inbound and outbound SMS
- Inaccurate analytics data on the Dashboard
Jul 20, 07:03 UTC
A data centre connectivity problem has been identified and partially corrected. Customers may still face intermittent connectivity issues. Our team is working to restore service completely.
We will provide more updates as soon as possible.
Jul 20, 05:23 UTC
We are currently experiencing a connectivity problem impacting our APIs and SMPP front ends.
Our team is working to restore service as quick as possible. We will share more details as soon as possible.
Jul 20, 04:52 UTC