Update - Our data center provider has informed us that they have found the cause of the issue and are working on a fix with the hardware vendor. The problematic hardware is no longer being used and they therefore do not predict there will be further instability.

At the same time, we are aware that they are operating with reduced redundancy, so all teams will be monitoring systems very closely.
Jun 16, 10:56 UTC
Update - We have again experienced periods of higher latency and timeouts from 22:52 - 23:03 UTC and therefore will continue to closely monitor this issue. Mitigating actions are being taken to lessen any customer impact as we work with our data center provider.
Jun 16, 00:15 UTC
Update - We have again experienced periods of higher latency and timeouts from 21:42 - 21:46 UTC and therefore will continue to closely monitor this issue. Mitigating actions are being taken to lessen any customer impact as we work with our data center provider.
Jun 15, 22:32 UTC
Update - Our datacenter provider has confirmed seeing no further issues from their side since 13:23 UTC. They have further narrowed down the source of the underlying issue, but are continuing their investigations. We are currently working with them to implement mitigating measures in order to ensure minimal customer impact.

Please contact us at support@nexmo.com if you are experiencing any service degradations.
Jun 15, 19:05 UTC
Update - We have again experienced increased latency and timeouts from 1:17pm to 1:23pm UTC and therefore will continue to closely monitor this issue. Mitigating actions are being taken to lessen any customer impact as we work with our data center provider.
Jun 15, 14:10 UTC
Update - We have again experienced increased latency and timeouts from 5:00am to 5:20am UTC and therefore continue to closely monitor this issue. Mitigating actions are being taken to lessen any customer impact as we work with our data center provider.
Jun 15, 07:37 UTC
Monitoring - Our datacenter provider has found root cause and our services are now fully restored.

We will continue to monitor the service during the next few hrs and if you experience any issues please contact us support@nexmo.com.
Jun 14, 21:15 UTC
Update - We are working with our datacenter provider to understand the root cause and awaiting for further updates.

We still see signs of intermittent network issues and therefore will continue to monitor the service during the next few hours.

Please contact us at support@nexmo.com if you experience any issues.
Jun 14, 17:20 UTC
Identified - We've seen a further spike of failed requests from 13:32 - 13:35 UTC. These have been mostly 499s and 504s returned from rest.nexmo.com.

We have now re-routed traffic geographically and are no longer seeing these errors. We are working with our hosting provider to further investigate.
Jun 14, 13:45 UTC
Monitoring - The issue has been resolved and we are following up to fully identify the root cause of the issue.

We will continue to monitor the service during the next few hours and post updates should anything change.
Jun 14, 13:15 UTC
Identified - We are currently investigating an issue that affected traffic in our US Data Center.

You may have experienced errors when making API requests and receiving callbacks.

The following services were impacted 14-Jun-2019:
00:00 - 00:40 UTC - 4.011% of all traffic impacted
04:00 - 04:15 UTC - 0.015% of all traffic impacted
07:00 - 07:20 UTC - 0.028% of all traffic impacted

We will update this status as soon as we have more information on this issue.
Jun 14, 12:14 UTC
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Early Adopter] In-App IP communications Operational
[Early Adopter] In-App IP Messaging Operational
[Early Adopter] In-App IP Voice Operational
[Early Adopter] In-App IP Video Operational
[Early Adopter] Conversation Operational
[Early Adopter] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be informed that our carrier partner will be performing maintenance on their SMS platform during following time period:

Start: 17-June-2019 01:00 UTC
End: 17-June-2019 04:00 UTC

Impacted Carrier: Megafon Russia

During the maintenance period, you may experience delays for inbound and outbound SMS towards Megafon Russia. If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.
Posted on Jun 13, 09:34 UTC
United States Cellular Corp USA has informed us of planned maintenance on their SMS platform. During the maintenance period, customers may experience delays to MO SMS messages as well as standard rate MT SMS messages sent to and from subscribers on the affected carrier.

Impacted Carrier: United States Cellular Corp USA

Impact Scope: Inbound & Outbound SMS
Start time: 2019-06-20 06:00 UTC
End time: 2019-06-20 09:00 UTC

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is completed.

If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.
Posted on Jun 13, 17:51 UTC
Between 07:00 and 10:00 am (UTC) on 20th of June 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s): US Cellular
United States Cellular Corp USA

Impact Scope: Standard Rate Inbound SMS, Outbound SMS
Start: 2019-06-20 07:00:00 UTC
End: 2019-06-20 10:00:00 UTC

During the maintenance period, customers may experience delays to Inbound SMS messages as well as standard rate Outbound SMS messages sent to and from subscribers on the affected carrier.

Please contact support@nexmo.com if you have any questions
Posted on Jun 13, 11:32 UTC
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Past Incidents
Jun 14, 2019
Completed - The scheduled maintenance has been completed.
Jun 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 02:00 UTC
Scheduled - Between 02:00 and 11:00 am (UTC) on 14th of June 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS, SMS Delivery Reports
Start: 2019-06-14 02:00:00 UTC
End: 2019-06-14 11:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, inbound and outbound SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Jun 12, 17:48 UTC
Resolved - This incident has been resolved.
Jun 14, 03:12 UTC
Monitoring - The issue impacting the delivery reports has been resolved and we are monitoring the results.
Jun 14, 02:10 UTC
Update - Our suppliers are continuing to identify issue impacting delivery receipts in the U.S.A for outbound/inbound messages sent using U. S. short codes.

We will keep you updated on any progress. Please contact support@nexmo.com if you have any questions.
Jun 13, 20:43 UTC
Investigating - Please note that we are investigating an issue impacting delivery receipts in the U.S.A for SMS MT/MO sent using U. S. short codes. Our customers might experience delays with receiving delivery receipts when requested.

Please note that SMS MT/MO messages are not affected by this issue.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Jun 13, 16:49 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:00 UTC
Scheduled - Between 13-06-2019 21:00 UTC and 14-06-2019 00:00 UTC, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier: Megafon Russia

During this time you may experience delays for inbound and outbound SMS towards Megafon Russia.
If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.
Jun 11, 11:09 UTC
Jun 13, 2019
Completed - The scheduled maintenance has been completed.
Jun 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:01 UTC
Scheduled - Between 02:00 and 11:00 am (UTC) on 13rd of June 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS, SMS Delivery Reports
Start: 2019-06-13 02:00:00 UTC
End: 2019-06-13 11:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, inbound and outbound SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Jun 12, 17:41 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 10:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:02 UTC
Scheduled - Our suppliers will be conducting maintenance on their SMS platform for T-Mobile USA toll-free numbers.

Impacted Carrier: T-Mobile USA

Impact Scope: Bulk Inbound & Outbound SMS
Start time: 2019-06-13 06:00:00 UTC
End time: 2019-06-13 10:30:00 UTC

During the maintenance window, customers may see delays for inbound/outbound SMS sent to and from T-mobile subscribers.

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is completed.

If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.
Jun 12, 22:48 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:01 UTC
Scheduled - Between 12-06-2019 21:00 UTC and 13-06-2019 00:00 UTC, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier: Megafon Russia

During this time you may experience delays for inbound and outbound SMS towards Megafon Russia.
If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.
Jun 11, 11:04 UTC
Jun 12, 2019
Resolved - This incident has now been resolved. We've seen no further issues since the initial degradation and we've addressed the regional discrepancies mentioned in the previous update. A thorough post mortem will be completed and the results shared here.
Jun 12, 11:20 UTC
Monitoring - All services are now fully restored and we are actively working on rectifying impacts of the service downtime. If you experience any issues with newly created accounts, applications, or virtual number subscriptions please contact us at support@nexmo.com.
Jun 11, 16:27 UTC
Identified - The underlying service related to this incident has now been restored and therefore new accounts and applications can be successfully created. However there are impacts that have not yet been resolved. There are some new applications and accounts that remain incomplete due to regional replications across data centres. We are working on resolving those remaining impacts.
Jun 11, 16:00 UTC
Investigating - Start time: 14:42 UTC
We are currently experiencing an outage of a background service that is causing intermittent failures of the following services...
Dashboard Accounts - New accounts incomplete, changes to existing account details incomplete.
Applications - inability to create new or make changes to existing applications.
Virtual numbers - buying and unsubscribing numbers.
Developer API - same as above
Voice API - Requests using newly created application credentials failing.
Messages & Dispatch API - Requests using newly created application credentials failing.

We will provide updates as we have them.
Jun 11, 15:52 UTC
Jun 11, 2019
Completed - The scheduled maintenance has been completed.
Jun 11, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 UTC
Scheduled - Between 10-June-2019 21:00 UTC and 11-June-2019 01:00 UTC the operator Tele2 Russia will be performing technical maintenance on their SMS platform.

During this time you may encounter delays or delivery issues affecting outbound SMS traffic to subscribers of this operator.

Please contact support@nexmo.com if you have any questions
Jun 4, 13:00 UTC
Jun 10, 2019
Resolved - This incident has been resolved.
Jun 10, 18:23 UTC
Monitoring - Please be advised that the issues with T-Mobile USA is now resolved.
We are currently monitoring delivery to this network.
Jun 10, 14:39 UTC
Update - We are continuing to work on a fix for this issue.
Jun 10, 12:35 UTC
Identified - Please be advised that due to local issues with our suppliers in USA, a portion of Inbound messages via Short Codes are being queued by the carrier T-Mobile USA.

The Outbound messages are being queued on our supplier's side for delivery once this issue has been resolved.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

We are currently working on getting the issue fixed and will post further updates here.
Jun 10, 12:04 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:15 UTC
Scheduled - Between 06:15 and 10:30 am (UTC) on 10th of June 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope:
Start: 2019-06-10 06:15:00 UTC
End: 2019-06-10 10:30:00 UTC

There is no expected customer impact as a result of this maintenance. In the unlikely event of disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Jun 6, 01:33 UTC
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019
Resolved - This incident has been resolved.
Jun 7, 22:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 22:00 UTC
Identified - Please be aware that our suppliers has identified an issue that has been affecting the SMS platform since 2019-06-07 19:24:00 UTC.

Impact Scope: Standard Rate Outbound SMS

Impacted Carriers:
Telus Canada
Rogers Canada
Bell Mobility Canada
Sasktel Canada
Fido (Microcell) Canada
MTS Canada
Telebec Canada
NorthernTel Canada
Virgin Mobile Canada
Videotron Canada
Freedom / Wind Canada
Mobilicity Canada
Eastlink Wireless Canada
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Leaco Rural Telephone Cooperative USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireles s USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA

As a result of this issue, customers will be experiencing delays to inbound and outbound SMS messages sent to and from subscribers on the affected carriers. In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please note that SMS messages sent to and from Long Codes are not affected by this issue.

Our suppliers are currently working on a fix as a matter of urgency. We will issue further updates as soon as they become available. Please contact support@nexmo.com if you have any questions.
Jun 7, 21:11 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 06:00 UTC
Scheduled - Between 06:00 and 10:00 am (UTC) on 7th of June 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope:
Start: 2019-06-07 06:00:00 UTC
End: 2019-06-07 10:00:00 UTC

During the maintenance period, customers may experience delays to SMS MT and MO messages sent to and from T-mobile USA.

Please contact support@nexmo.com if you have any questions.
Jun 6, 08:29 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:01 UTC
Scheduled - Between 12:00 and 04:00 am (UTC) on 7th of June 2019, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope:
Start: 2019-06-07 00:00:00 UTC
End: 2019-06-07 04:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Jun 6, 22:47 UTC
Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019
Resolved - The cause of our data outage/delay has been resolved.

The following services were impacted from 02-Jun-2019 18:52 UTC until 02-Jun-2019 22:19 UTC:
Reporting using the Reports API, Developer API and Dashboard
Verify Check API

This data between 02-Jun-2019 18:52 UTC and 02-Jun-2019 22:19 UTC will continue to be unavailable until the data restore is complete, but as of 02-Jun-2019 22:20 UTC all future data is present.

Messaging traffic, Voice traffic and Billing has not been impacted.

All services have been restored. A post-mortem will be published in the next few days.
Jun 4, 09:36 UTC
Update - We are now reviewing data that has been impacted and processing any missing records.
Some records created while the issue was occurring may not be available during this time. We will issue an update in due course.
Jun 3, 09:41 UTC
Monitoring - Our teams have taken corrective actions and the issue will be resolved after monitoring for stability.
Jun 3, 00:06 UTC
Update - We are continuing to work on a fix for this issue.
Jun 2, 20:48 UTC
Identified - Customers are currently experiencing problems impacting delayed reporting and creation of call records.

You may see timeout errors or missing data when trying to obtain reporting information using the Developer API and Reporting API, or performing Verify Search API requests. This began impacting services at 02-Jun-2019 18:52 UTC.

API requests and traffic have not been impacted.

The issue is currently being mitigated. We will update this status as soon as we have more information on this issue.
Jun 2, 20:48 UTC