Vonage API Status

Completed - The scheduled maintenance has been completed.
May 27, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:01 UTC

Scheduled - Between 26-May-2020 22:00 UTC and 27-May-2020 02:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 21, 13:22 UTC

Completed - The scheduled maintenance has been completed.
May 27, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:02 UTC

Scheduled - Between 26-May-2020 21:00 UTC and 27-May-2020 01:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 26, 08:07 UTC

May 26, 2020

Australia Voice - Maintenance affecting Long Virtual Numbers

Completed - The scheduled maintenance has been completed.
May 26, 17:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 14:01 UTC

Scheduled - We have been notified by our supplier that between 26-May-2020 14:01 UTC and 26-May-2020 17:30 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Outbound and inbound calls may experience intermittent connection or call quality issues towards Telstra numbers.

Please contact support@nexmo.com if you have any questions.
May 21, 02:09 UTC

[Beta] Callback delays for Dispatch and Messages Sandbox APIs

Resolved - This incident has been resolved.

All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the future.
May 26, 15:09 UTC

Monitoring - Today, from 12:35 to 12:55 (UTC), we experienced issues with our callback delivery service for our Dispatch and Messages Sandbox APIs. As a result, customers may have experienced delays of a few minutes when receiving status update callbacks for their outbound messages when using these APIs. We have fixed this and are now monitoring the situation.
May 26, 13:29 UTC

Denmark and Sweden SMS - Planned on internal system maintenance

Completed - The scheduled maintenance has been completed.
May 26, 11:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 11:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 22, 10:31 UTC

Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Tuesday the 26th of May between 11:00am -11:30am (UTC).

Traffic impact:
During the maintenance window on our SMS API platform, there will be possible degradation terminating to Denmark and Sweden.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
May 22, 10:29 UTC

Completed - The scheduled maintenance has been completed.
May 26, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:00 UTC

Scheduled - Between 06:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-26 06:00:00 UTC
End: 2020-05-26 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 22, 21:22 UTC

Completed - The scheduled maintenance has been completed.
May 26, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 20:00 UTC

Scheduled - Between 25-May-2020 20:00 UTC and 26-May-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
May 21, 07:56 UTC

May 25, 2020

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
May 25, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:00 UTC

Scheduled - Between 25-May-2020 21:00 UTC and 26-May-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 23, 23:02 UTC

Australia Voice - Maintenance affecting Long Virtual Numbers

Completed - The scheduled maintenance has been completed.
May 25, 17:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 14:02 UTC

Scheduled - We have been notified by our supplier that between 25-May-2020 14:01 UTC and 25-May-2020 17:30 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Outbound and inbound calls may experience intermittent connection or call quality issues towards Telstra numbers.

Please contact support@nexmo.com if you have any questions.
May 21, 02:04 UTC

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

Completed - The scheduled maintenance has been completed.
May 22, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 04:00 UTC

Scheduled - Between 04:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-22 04:00:00 UTC
End: 2020-05-22 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 20, 20:25 UTC

USA - SMS Degradation affecting Sprint Network

Resolved - This incident has been resolved.
May 22, 02:03 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 00:38 UTC

Investigating - We have been informed by one of our US suppliers about an issue impacting the following carrier:
Sprint USA

As a result of this issue, inbound and outbound messages and delivery receipts may be impacted.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 21, 19:45 UTC

Completed - The scheduled maintenance has been completed.
May 22, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 UTC

Scheduled - Between 21-May-2020 22:00 UTC and 22-May-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 15, 13:42 UTC

May 21, 2020

Australia Voice - Maintenance affecting Long Virtual Numbers

Completed - The scheduled maintenance has been completed.
May 21, 17:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:01 UTC

Scheduled - We have been notified by our supplier that between 21-May-2020 14:01 UTC and 21-May-2020 17:30 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Outbound and inbound calls may experience intermittent connection or call quality issues towards Telstra numbers.

Please contact support@nexmo.com if you have any questions.
May 21, 02:08 UTC

US SMS - Planned maintenance affecting small regional carriers

Completed - The scheduled maintenance has been completed.
May 21, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 09:00 UTC

Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-05-21 09:00:00 UTC
End: 2020-05-21 11:00:00 UTC

Impacted Carrier(s):
Altice Mobile
Atlantic Tele-Network International (ATNI)
Aerialink
Blue Wireless aka Buffalo Lake Erie Wireless Systems Co.
Bandwidth
Brightlink
Cell One North East Arizona
Chariton Valley
DCC
Enflick
Indigo Wireless
Inteliquent
Limitless/Immix
Nemont/Sagebrush PCS
Pine Cellular
Pinger
Pioneer Cellular
Sagebrush Cellular
Telnyx
TextMe
Triangle Wireless
United Wireless/OCN
Viya

During the maintenance period, inbound SMS will be queued by the carrier and outbound SMS will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 8, 18:19 UTC

US & CA - SMS maintenance affecting Landline and Toll Free Numbers

Completed - The scheduled maintenance has been completed.
May 21, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 04:00 UTC

Scheduled - We have been notified by our supplier that between 21-May-2020 04:00 UTC and 21-May-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 14, 22:21 UTC

Completed - The scheduled maintenance has been completed.
May 21, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:00 UTC

Scheduled - Between 20-May-2020 20:00 UTC and 15-May-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 14, 12:08 UTC

May 20, 2020

Completed - The scheduled maintenance has been completed.
May 20, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:00 UTC

Scheduled - Between 04:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-20 04:00:00 UTC
End: 2020-05-20 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 18, 20:14 UTC

US SMS - Planned Maintenance affecting AT&T

Completed - The scheduled maintenance has been completed.
May 20, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:00 UTC

Scheduled - Between 20-May-2020 04:00 UTC and 20-May-2020 10:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
May 14, 23:15 UTC

Completed - The scheduled maintenance has been completed.
May 20, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 UTC

Scheduled - Between 19-May-2020 21:00 UTC and 20-May-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 14, 13:10 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
May 20, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 UTC

Scheduled - Between 19-May-2020 21:00 UTC and 20-May-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 13, 11:23 UTC

May 19, 2020

US SMS - Planned Maintenance affecting AT&T

Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 UTC

Scheduled - Between 19-May-2020 09:00 UTC and 19-May-2020 11:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
May 12, 16:28 UTC

Canada SMS - Planned maintenance for Rogers & Fido Canada

Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:00 UTC

Scheduled - Between 10:00 and 11:00 am (UTC) on the 19th of May 2020, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Fido Canada
Rogers Canada

Impact Scope: Outbound and Inbound SMS and Delivery Receipt
Start: 2020-05-19 10:00:00 UTC
End: 2020-05-19 11:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

Please contact support@nexmo.com if you have any questions.
May 11, 20:52 UTC

US SMS - Planned maintenance affecting small regional carriers

Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 UTC

Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-05-19 09:00:00 UTC
End: 2020-05-19 11:00:00 UTC

Impacted Carrier(s):
Altice Mobile
Atlantic Tele-Network International (ATNI)
Aerialink
Blue Wireless aka Buffalo Lake Erie Wireless Systems Co.
Bandwidth
Brightlink
Cell One North East Arizona
Chariton Valley
DCC
Enflick
Indigo Wireless
Inteliquent
Limitless/Immix
Nemont/Sagebrush PCS
Pine Cellular
Pinger
Pioneer Cellular
Sagebrush Cellular
Telnyx
TextMe
Triangle Wireless
United Wireless/OCN
Viya

During the maintenance period, inbound SMS will be queued by the carrier and outbound SMS will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 6, 19:20 UTC

US SMS - Planned Maintenance affecting AT&T

Completed - The scheduled maintenance has been completed.
May 19, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 UTC

Scheduled - Between 19-May-2020 04:00 UTC and 19-May-2020 10:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
May 14, 23:14 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 UTC

Scheduled - Between 18-May-2020 21:00 UTC and 19-May-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, message delivery to subscribers may be affected for this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 13, 20:26 UTC

Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 UTC

Scheduled - Between 18-May-2020 20:00 UTC and 19-May-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 13, 16:58 UTC

May 18, 2020

Completed - The scheduled maintenance has been completed.
May 18, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:00 UTC

Scheduled - Between 05:00 am and 11:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-18 05:00:00 UTC
End: 2020-05-18 11:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 15, 22:18 UTC

Egypt SMS - Degradation affecting Vodafone

Resolved - This incident has been resolved
May 18, 10:31 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 09:57 UTC

Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 18, 06:52 UTC

May 17, 2020

US & CA - SMS maintenance affecting Landline and Toll Free Numbers

Completed - The scheduled maintenance has been completed.
May 17, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 04:01 UTC

Scheduled - We have been notified by our supplier that between 17-May-2020 04:00 UTC and 17-May-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 12, 20:55 UTC

May 16, 2020

Callback and Inbound Message Delays

Resolved - We have completed monitoring of the incident, and haven't detected any further issues. Please let support@nexmo.com know if you continue to experience problems with this.
May 16, 09:39 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 22:44 UTC

Investigating - We are currently experiencing issues impacting our Messages and Dispatch APIs. As a result customers may experience delays receiving callbacks and inbound messages.

We will update this announcement as soon as there is an update or it is resolved.
May 15, 19:09 UTC

May 15, 2020

USA - SMS Degradation affecting AT&T

Resolved - This incident has been resolved.
May 15, 12:23 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 11:50 UTC

Investigating - We have been informed by one of our US suppliers about an issue impacting the following carrier:
AT&T.

As a result of this issue, inbound and outbound messages and delivery receipts may be impacted.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 15, 11:33 UTC

USA - Planned maintenance affecting T-Mobile Toll-Free SMS

Completed - The scheduled maintenance has been completed.
May 15, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 04:02 UTC

Scheduled - Between 04:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their Toll-Free SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-15 04:00:00 UTC
End: 2020-05-15 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 13, 20:21 UTC

Completed - The scheduled maintenance has been completed.
May 15, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:01 UTC

Scheduled - Between 14-May-2020 21:00 UTC and 15-May-2020 01:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 8, 15:27 UTC

Completed - The scheduled maintenance has been completed.
May 15, 00:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:30 UTC

Scheduled - Between 14-May-2020 23:30 UTC and 15-May-2020 00:30 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 14, 12:06 UTC

May 14, 2020

USA - Planned maintenance affecting T-Mobile Toll-Free SMS

Completed - The scheduled maintenance has been completed.
May 14, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:01 UTC

Scheduled - Between 03:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their Toll-Free SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-14 03:00:00 UTC
End: 2020-05-14 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 12, 20:45 UTC

US - SMS and MMS maintenance affecting Landline and Toll Free Numbers

Completed - The scheduled maintenance has been completed.
May 14, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:01 UTC

Scheduled - We have been notified by our supplier that between 14-May-2020 04:00 UTC and 14-May-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 7, 20:44 UTC

May 13, 2020

SMS, Voice API and Messages API- Callbacks and messages delayed

Postmortem - Read details
May 19, 11:21 UTC

Monitoring - We have experienced an issue causing delays in SMS callbacks as well as SMS delayed and missing Voice API callbacks from 08:20 to 08:56 UTC. There has also been a delay in Messages API callbacks and inbound messages until 09:11 UTC. We have applied a fix and we're currently monitoring. The impact is limited to Europe.
May 13, 09:43 UTC

Orange network maintenance

Completed - The scheduled maintenance has been completed.
May 13, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 12, 11:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 12, 10:56 UTC

Scheduled - Between 13-May-2020 07:00 UTC and 13-May-2020 11:00 UTC our supplier will be performing maintenance on global Orange networks.

During this time you may see errors or service degradation.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 12, 10:49 UTC

USA - Planned maintenance affecting T-Mobile Toll-Free SMS

Completed - The scheduled maintenance has been completed.
May 13, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 UTC

Scheduled - Between 04:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their Toll-Free SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-13 04:00:00 UTC
End: 2020-05-13 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 11, 20:43 UTC

Missing Callbacks - Partial Outage

Resolved - We are currently investigating an issue impacting callbacks.

You may have seen missing callbacks for all products from 13-May-2020 10:18 UTC until 10:34 UTC from our European Data Centers.

API requests and new traffic has not been affected. This incident is independent of the issue at 08:20 UTC.

We will update this status as soon as we have more information on this issue.
May 13, 09:18 UTC

Indonesia SMS - Degradation affecting Hutchison on Domestic Brands

Resolved - This incident has been resolved.
May 13, 08:02 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 07:11 UTC

Investigating - We are currently observing SMS delivery degradation towards Hutchison Indonesia affecting Domestic brands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 13, 05:22 UTC