We regret to inform you that one of our suppliers recently experienced connectivity issues to the Nexmo platform which has impacted US Toll Free and US shortcode inbound SMS, outbound SMS, and delivery receipts.
Inbound messages sent between 13:45:00 UTC and14:20:00 UTC MO messages were queued on supplier’s platform. As of 17:50:00 UTC, these messages have been processed and submitted to customers.
Outbound messages sent at 13:45:00 UTC to 2017-12-08 14:20:00 UTC were rejected, and will need to be resubmitted at the customer's discretion.
Delivery receipts for messages were queued as of 13:45:00 UTC but has been cleared as of 19:55:00 UTC.
Dec 8, 21:14 UTC
This incident has been resolved.
Dec 5, 21:01 UTC
We regret to inform that currently we are experiencing a quality degradation to US Mobile T Mobile network. This might result in messages being delayed or rejected. We are closely working with suppliers to reach a speedy resolution and will update you on the progress.
Dec 5, 15:58 UTC
The problem causing delays in accessibility to SMS & Voice records is now resolved.
All data in our Dashboard and Developer APIs is again up to date.
Nov 27, 20:12 UTC
We are experiencing latency in accessibility to records for SMS or calls. Latency affects requests from the Nexmo Dashboard or Developer API. We will update this incident when the queues have been cleared.
Delivery of SMSs and calls has not been impacted by this incident.
Nov 27, 18:11 UTC