Vonage API Status

USA SMS - Planned maintenance affecting Verizon

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 UTC

Scheduled - Please be advised that Verizon will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2020-10-20 05:00:00 UTC
End: 2020-10-23 04:30:00 UTC

Please contact support@nexmo.com if you have any questions.

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Developer API Operational

Nexmo Dashboard Operational

[Beta] Reports API Operational

Website Operational

Billing and Payments Operational

[Beta] Messages API Operational

[Beta] Dispatch API Operational

[Beta] In-App IP communications Operational

[Beta] In-App IP Messaging Operational

[Beta] In-App IP Voice Operational

[Beta] In-App IP Video Operational

[Beta] Conversation Operational

[Beta] Conversation API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Kazakhstan SMS - Planned maintenance affecting Altel JSC Oct 22, 19:00 - Oct 23, 00:00 UTC

Between 22-Oct-2020 19:00 UTC and 23-Oct-2020 00:00 UTC the operator Altel JSC will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 22, 12:40 UTC

Malaysia SMS - Planned maintenance affecting U-Mobile Oct 23, 19:30-20:30 UTC

Between 23-Oct-2020 19:30 UTC and 23-Oct-2020 20:30 UTC, the operator U-Mobile will be performing maintenance on their SMS platform.

During this maintenance period, There may be Inbound/Outbound SMS delays.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 21, 02:04 UTC

Canada SMS - Planned maintenance for Rogers & Telus Canada Oct 25, 03:00-06:59 UTC

Between 03:00 and 06:59 am (UTC) on the 25th of Oct 2020, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Telus Canada
Rogers Canada

Impact Scope: Outbound and Inbound SMS and Delivery Receipt
UTC: 03:00 - 06:59 10/25/2020
During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 7, 20:57 UTC

SMS Planned maintenance affecting landline and toll free numbers for Telus and Rogers, Canada Oct 25, 03:00-06:59 UTC

Between 03:00 and 06:59 (UTC) on the 25th of Oct 2020, our suppliers will be performing maintenance on their SMS platform for landline and toll-free numbers.

Impacted Carrier(s):
Telus Canada
Rogers Canada

Impact Scope: Outbound and Inbound SMS and Delivery Receipt
Start: 2020-10-25 03:00:00 UTC
End: 2020-10-25 06:59:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 20, 14:41 UTC

AU BR FR RU and SA - SMS MT - Planned on internal system maintenance Oct 25, 22:00-23:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 17:19 UTC

Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS platform on Sunday the 25th of October between 10:00pm-11:00pm (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, we do not expect impact in delivery, but customers may observe increased latency on delivery terminating to Australia, Brazil, France, Russia and Saudi Arabia.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Oct 20, 17:06 UTC

SMS planned maintenance affecting small US regional carriers Oct 27, 09:00-11:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform. During the maintenance period, customers may experience delays or failures to inbound SMS messages as well as standard rate outbound SMS messages sent to & from subscribers on the affected carriers.

During the maintenance period, customers may also experience delays to SMS delivery reports on the affected carriers.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Impacted Carriers:
AppalachianWireless
CellularOne of NE AZ
Chariton Valley Wireless
Enflick Inc
Epic Touch
Farmers Mutual Telephone
Iowa Wireless
Layered Communications
Leaco Rural Telephone
Mobi PCS
MobileNationSIWireless
Mosaic, MTA
Nemont Sagebrush Cellular
Peoples Wireless
Pine Cellular
Pioneer Cellular
Republic Wireless
South Central Utah
Syringa Wireless
United Wireless.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 13, 22:44 UTC

AR AZ DK and RO SMS - Planned on internal system maintenance Oct 29, 21:30-22:30 UTC

To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Thursday the 29th of October between 09:30pm -10:30pm (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, there will be:
a) We do not expect impact in delivery, but customers may observe increased latency on delivery terminating (SMS MT) to Argentina, Azerbaijan, Denmark and Romania.
b) Complete Outage on Inbound and 2-way services for Denmark and Romania.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Oct 20, 17:04 UTC

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Past Incidents

Oct 22, 2020

USA SMS - Planned Maintenance affecting US Cellular

Completed - The scheduled maintenance has been completed.
Oct 22, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:30 UTC

Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2020-10-22 04:30:00 UTC
End Date/Time: 2020-10-22 10:30:00 UTC

During this window there will be times of messaging being periodically unavailable and may cause delay in processing messages on US Cellular numbers.

Please contact support@nexmo.com if you have any questions.
Oct 17, 13:36 UTC

US - SMS maintenance affecting T-Mobile US

Completed - The scheduled maintenance has been completed.
Oct 22, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:01 UTC

Scheduled - Between 04:00 and 10:00 am (UTC) on the 22nd of Oct 2020, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile US

Impact Scope: Outbound and Inbound SMS and Delivery Receipt
Start: 2020-10-22 04:00:00 UTC
End: 2020-10-22 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

Please contact support@nexmo.com if you have any questions.
Oct 22, 00:15 UTC

US - SMS maintenance affecting Toll Free Numbers on T-Mobile US

Completed - The scheduled maintenance has been completed.
Oct 22, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:01 UTC

Scheduled - Between 04:00 and 10:00 (UTC) on the 22nd of October 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile US

You may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 21, 21:56 UTC

USA SMS - Planned maintenance affecting AT&T

Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:01 UTC

Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2020-10-22 04:00:00 UTC
End: 2020-10-22 07:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Oct 20, 02:47 UTC

USA SMS - Planned maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:01 UTC

USA - Delays in Delivery Receipts affecting AT&T Network

Resolved - This incident has been resolved.
Oct 22, 03:35 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 03:11 UTC

Identified - We are continuing to investigate this issue.
Oct 22, 02:46 UTC

Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, AT&T USA. You might experience temporary delays in delivery receipts to AT&T.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 21, 20:11 UTC

USA SMS - Planned maintenance affecting US Cellular

Completed - The scheduled maintenance has been completed.
Oct 22, 00:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:30 UTC

Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Time: 2020-10-21 18:30 UTC
End Time: 2020-10-22 00:30 UTC

Please contact support@nexmo.com if you have any questions.
Oct 21, 14:11 UTC

Oct 21, 2020

Planned Maintenance: Russian Federation KTK Telecom (Volna Mobile) (260 60)

Completed - The scheduled maintenance has been completed.
Oct 21, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:30 UTC

Scheduled - Between 21-Oct-2020 21:30 UTC and 21-Oct-2020 22:00 UTC, the operator KTK Telecom (Volna Mobile) (260 60) will be performing maintenance on the network.

During the specified period of time, there could be insignificant interruptions in the provision of the service.

Please contact support@nexmo.com if you have any questions.
Oct 21, 14:42 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
Oct 21, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 UTC

Scheduled - Between 21-Oct-2020 21:00 UTC and 21-Oct-2020 22:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 20, 22:59 UTC

Call Rejections

Resolved - The issue is resolved. We'll have a have a post-mortem available once we've discussed how to prevent future occurrences.
Oct 21, 21:07 UTC

Identified - The rejections happened from 16:40-17:05 UTC at our WDC server.
Oct 21, 17:23 UTC

Investigating - We are seeing many outbound voice calls being rejected by suppliers. We are working to further identify why that's happening and work to bring resolution soon. We'll update with more information once we've further identified and corrected the issue.
Oct 21, 17:15 UTC

SMS planned maintenance - Kazakhstan - Beeline- KaR-Tel - 401001

Completed - The scheduled maintenance has been completed.
Oct 21, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 15:00 UTC

Scheduled - Between 19-Oct-2020 06:00 UTC and 21-Oct-2020 06:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 19, 06:00 UTC

US & CA - SMS and MMS maintenance affecting Toll Free Numbers

Completed - The scheduled maintenance has been completed.
Oct 21, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 04:30 UTC

Scheduled - We have been notified by our supplier that between 21-Oct-2020 04:30 UTC and 21-Oct-2020 10:30 UTC, the supplier will be performing maintenance on their platform.

You may experience Inbound/Outbound SMS and Inbound/Outbound MMS delays.

Please contact support@nexmo.com if you have any questions.
Oct 20, 15:29 UTC

USA SMS - Planned maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Oct 21, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 04:01 UTC

Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2020-10-21 04:00:00 UTC
End: 2020-10-21 07:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Oct 19, 17:12 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 UTC

Scheduled - Between 20-Oct-2020 20:00 UTC and 21-Oct-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 17, 23:34 UTC

Oct 20, 2020

US - Degradation for Inbound Messages Sent Using Verizon to Toll Free Numbers

Resolved - This incident has been resolved.
Oct 20, 21:19 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 20:44 UTC

Investigating - We have been notified of an issue from our suppliers affecting inbound SMS messages via Verizon to Toll Free Numbers.

Our supplier has been made aware of the issue and is working to restore normal message content as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 20, 18:59 UTC

US - SMS maintenance affecting Sprint Network

Completed - The scheduled maintenance has been completed.
Oct 20, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 UTC

Scheduled - Between 05:00 and 10:00 (UTC) on the 20th of October 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, inbound/outbound SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 3, 00:10 UTC

Oct 19, 2020

Tunisia SMS - Degradation towards TunTel (Tunisie Telecom)

Resolved - This incident has been resolved.
Oct 19, 16:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 14:45 UTC

Investigating - We are currently observing SMS delivery issues towards TunTel (Tunisie Telecom) in Tunisia. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Oct 19, 13:09 UTC

US - SMS maintenance affecting Sprint Network

Completed - The scheduled maintenance has been completed.
Oct 19, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 05:01 UTC

Scheduled - Between 05:00 and 11:00 (UTC) on the 19th of October 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, inbound/outbound SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 9, 11:29 UTC

Vietnam SMS- Delivery delays towards Vinaphone for registered brand name traffic

Resolved - This incident has been resolved.
Oct 19, 03:09 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 02:59 UTC

Investigating - We are currently observing SMS delivery delays towards Vietnam Vinaphone for registered brand name traffic. Our partners are working to resolve the issue. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 19, 02:39 UTC

Oct 18, 2020

No incidents reported.

Oct 17, 2020

Indonesia - SMS maintenance affecting XL Axiata Network

Completed - The scheduled maintenance has been completed.
Oct 17, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 16:00 UTC

Scheduled - Between 16:00 and 20:00 (UTC) on 17th of October 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
XL Axiata Indonesia

Impact Scope:
During the maintenance period, customers may experience delays on outbound SMS messages sent to the carrier.

Please contact support@nexmo.com if you have any questions.
Oct 16, 07:41 UTC

US - SMS maintenance affecting Sprint Network

Completed - The scheduled maintenance has been completed.
Oct 17, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC

Scheduled - Between 05:00 and 10:00 (UTC) on the 17th of October 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 28, 23:50 UTC

USA & CA Degradation - Toll-Free Numbers

Resolved - This incident has been resolved.
Oct 17, 04:20 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 03:45 UTC

Update - We are continuing to investigate this issue.
Oct 17, 00:03 UTC

Investigating - Our suppliers has identified an issue impacting US and CA toll-free number SMS traffic.

As a result of this issue, messages sent using toll-free numbers may experience delivery reports latency.

Our suppliers has been made aware of the issue and are working to restore normal delivery as soon as possible. We will keep you updated on any progress.
Oct 16, 20:40 UTC

Oct 16, 2020

Kazakhstan SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Oct 16, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 UTC

Scheduled - Between 16-Oct-2020 07:00 UTC and 16-Oct-2020 12:00 UTC the operator Tele2 will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 15, 13:14 UTC

India SMS - Degradation towards Vodafone in West Hub (Maharashtra)

Resolved - This incident has been resolved.
Oct 16, 05:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 04:43 UTC

Update - We are continuing to investigate this issue.
Oct 15, 23:17 UTC

Investigating - We are currently observing SMS delivery issues towards Vodafone in West Hub (Maharashtra).
Our partners are working with Operator team to resolve the issue at utmost urgency.

We will issue an update as soon as more information becomes available.
Please contact support@nexmo.com if you have any questions
Oct 15, 11:15 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 UTC

Scheduled - Between 15-Oct-2020 21:00 UTC and 16-Oct-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 14, 17:59 UTC

Oct 15, 2020

USA SMS - Planned maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Oct 15, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:00 UTC

Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2020-10-15 04:00:00 UTC
End: 2020-10-15 10:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Oct 12, 21:04 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 UTC

Scheduled - Between 14-Oct-2020 20:00 UTC and 15-Oct-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 14, 18:05 UTC

Oct 14, 2020

Canada SMS - Planned maintenance affecting Telus Canada

Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:00 UTC

Scheduled - Between 10:00 and 11:00 am (UTC) on the 14th of October 2020, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Telus Canada

Impact Scope: Outbound and Inbound SMS and Delivery Receipt
Start Time: 2020-10-14 10:00 UTC
End Time: 2020-10-14 11:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Sep 25, 21:48 UTC

USA SMS - Planned maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Oct 14, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 UTC

Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2020-10-14 04:00:00 UTC
End: 2020-10-14 10:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Oct 12, 20:59 UTC

Voice API Issues

Resolved - The issue has been resolved.

The Voice API were impacted from 2020-10-13 15:50 UTC until 2020-10-13 17:01 UTC. All the other services have not been impacted.

Please let support@nexmo.com know if you continue to experience problems with this.
Oct 14, 08:54 UTC

Monitoring - We have fixed the issue and are still investigating the root cause. We'll update once we've further discussed internally to avoid this issue in the future.
Oct 13, 18:57 UTC

Investigating - One of our nodes in WDC went down which caused the Voice API to have issues processing call actions. The node has been restarted and calls are processing as expected again. We are investigating the root cause of the issue.
Oct 13, 17:29 UTC

Oct 13, 2020

US - SMS maintenance affecting Sprint Network

Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:00 UTC

Scheduled - Between 05:00 and 10:00 (UTC) on the 13th of October 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, inbound/outbound SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 3, 00:06 UTC

Oct 12, 2020

Egypt SMS - Degradation affecting Vodafone

Resolved - This incident has been resolved.
Oct 12, 19:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 18:23 UTC

Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 12, 09:31 UTC

USA SMS - Planned maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Oct 12, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 UTC

Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2020-10-12 04:00:00 UTC
End: 2020-10-12 10:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Oct 10, 23:57 UTC

Oct 11, 2020

Kazakhstan SMS - Planned maintenance affecting Altel

Completed - The scheduled maintenance has been completed.
Oct 11, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 UTC

Scheduled - Between 11-Oct-2020 19:00 UTC and 11-Oct-2020 21:00 UTC the operator Altel will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 9, 13:42 UTC

Kazakhstan SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 19:00 UTC

Scheduled - Between 11-Oct-2020 19:00 UTC and 11-Oct-2020 21:00 UTC the operator Tele2 will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 9, 13:40 UTC

US - SMS maintenance affecting Sprint Network

Completed - The scheduled maintenance has been completed.
Oct 11, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 05:00 UTC

Scheduled - Between 05:00 and 10:00 (UTC) on the 11th of October 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 28, 23:07 UTC

Oct 10, 2020

Malaysia SMS - Degradation towards Celcom

Resolved - This incident has been resolved.
Oct 10, 13:22 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 12:37 UTC

Investigating - We are currently observing SMS delivery issues towards Malaysia Celcom. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Oct 10, 05:54 UTC

Oct 9, 2020

No incidents reported.

Oct 8, 2020

Delivery Receipts Issue

Postmortem - Read details
Oct 15, 08:08 UTC

Resolved - This issue has been fully resolved.
Our Engineering team has finished rolling-out the permanent fix for the missing SMS Delivery Receipts.
Oct 8, 22:45 UTC

Monitoring - Our Engineering team has mitigated the issue and are working on a full fix. We will update this status once this is fully resolved.
Oct 8, 22:10 UTC

Investigating - We have discovered an issue on our platform.
There is limited customer impact, affecting very few older Delivery Receipts (DRs) of SMS through some of our suppliers. This is not affecting the SMS MT delivery, but only affecting the Delivery Receipts (DRs).
Oct 8, 21:53 UTC

AR DK ID MY and RO SMS - Planned on internal system maintenance

Completed - We have postponed this maintenance planned for 8th Oct, and will find an alternative date in future.
Oct 8, 21:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:30 UTC

Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Thursday the 8th of October between 20:30pm -21:30pm (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, there will be:
a) We do not expect impact in delivery, but customers may observe increased latency on delivery terminating to Argentina, Denmark, Indonesia, Malaysia and Romania.
b) Complete Outage on Inbound and 2-way services for Denmark and Romania.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Oct 2, 14:54 UTC

Indonesia - SMS maintenance affecting XL Axiata Network

Completed - The scheduled maintenance has been completed.
Oct 8, 16:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 16:00 UTC

Scheduled - Between 16:00 and 16:30 (UTC) on 8th of October 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
XL Axiata Indonesia

Impact Scope:
During the maintenance period, customers may experience delays on outbound SMS messages sent to the carrier.

Please contact support@nexmo.com if you have any questions.
Oct 7, 09:31 UTC

USA SMS - Planned Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 UTC

Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

Start Date Time: 2020-10-08 03:00 UTC
End Date/Time: 2020-10-08 11:00 UTC

In the unlikely event of a disruption to the service, messages latency may be experienced on delivery until the maintenance has been completed. Please contact support@nexmo.com if you have any questions.

Please contact support@nexmo.com if you have any questions.
Oct 7, 01:14 UTC

US - SMS maintenance affecting Sprint Network

Completed - The scheduled maintenance has been completed.
Oct 8, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:01 UTC

Scheduled - Between 05:00 and 10:00 (UTC) on 8th of October 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, Outbound/Inbound SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 30, 22:48 UTC

USA SMS - Planned Maintenance affecting US Cellular

Completed - The scheduled maintenance has been completed.
Oct 8, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:30 UTC

Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2020-10-08 05:30:00 UTC
End Date/Time: 2020-10-08 08:30:00 UTC

During this window there will be times of messaging being periodically unavailable and may cause delay in processing messages on US Cellular numbers.

Please contact support@nexmo.com if you have any questions.
Oct 5, 16:57 UTC

US - SMS maintenance affecting AT&T USA Network

Completed - The scheduled maintenance has been completed.
Oct 8, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 UTC

Scheduled - Between 03:00 and 07:00 am (UTC) on the 14th of October 2020, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Outbound and Inbound SMS and Delivery Receipt
Start Time: 2020-10-08 03:00 UTC
End Time: 2020-10-08 07:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 8, 02:07 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 UTC

Scheduled - Between 7-Oct-2020 20:00 UTC and 7-Oct-2020 23:59UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 7, 05:40 UTC

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