All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
USA SMS - Planned Maintenance affecting AT&T US May 10, 04:00-11:00 UTC
Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-05-10 04:00:00 UTC
End: 2021-05-10 11:00:00 UTC


During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 20, 23:09 UTC
Messages API - Planned maintenance affecting WhatsApp May 10, 09:00-18:00 UTC
A planned maintenance is scheduled on 10-May-2021 from 09:00 UTC till 18:00 UTC to update our WhatsApp Infrastructure. During this time, customer may experience a few minutes delay in the delivery of WhatsApp Messages.
Please contact support@nexmo.com if you have any questions.
Posted on May 5, 13:37 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers May 10, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-10 16:00:00 UTC
End: 2021-05-10 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 01:42 UTC
Russia SMS - Planned maintenance affecting Megafon May 10, 20:00 - May 11, 00:00 UTC
On 10-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 26, 23:31 UTC
Mexico SMS - Planned maintenance affecting AT&T May 11, 00:00-06:00 UTC
Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.


Start Date/Time: 2021-05-11 05:00 UTC
End Date/Time: 2021-05-11 11:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Posted on May 6, 17:01 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers May 12, 03:00-07:00 UTC
We have been notified by our supplier that between 13-May-2021 03:00 UTC and 13-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on May 13, 20:47 UTC
Russia SMS - Planned maintenance affecting Megafon May 12, 20:00 - May 13, 00:00 UTC
On 12-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 26, 23:32 UTC
Russia SMS - Planned maintenance affecting Tele2 May 12, 20:00 - May 13, 00:00 UTC
On 12-May-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 28, 10:47 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers and Short Codes May 13, 03:00-07:00 UTC
We have been notified by our supplier that between 13-May-2021 03:00 UTC and 13-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting Toll-Free numbers and Short Codes towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on May 5, 00:18 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers May 13, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-13 16:00:00 UTC
End: 2021-05-13 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:00 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers May 17, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-17 16:00:00 UTC
End: 2021-05-17 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:16 UTC
Russia SMS - Planned maintenance affecting Megafon May 17, 20:00 - May 18, 00:00 UTC
On 17-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 26, 23:33 UTC
Russia SMS - Planned maintenance affecting Megafon May 19, 20:00 - May 20, 00:00 UTC
On 19-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 26, 23:34 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers May 20, 03:00-07:00 UTC
We have been notified by our supplier that between 20-May-2021 03:00 UTC and 20-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 30, 20:50 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers and Short Codes May 20, 03:00-07:00 UTC
We have been notified by our supplier that between 20-May-2021 03:00 UTC and 20-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting Toll-Free numbers and Short Codes towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 30, 23:02 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers May 20, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-20 16:00:00 UTC
End: 2021-05-20 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:33 UTC
Russia SMS - Planned maintenance affecting Megafon May 21, 20:00 - May 22, 00:00 UTC
On 24-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on May 24, 20:00 UTC
Russia SMS - Planned maintenance affecting Megafon May 26, 20:00 - May 27, 00:00 UTC
On 26-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 26, 23:37 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers May 27, 03:00-07:00 UTC
We have been notified by our supplier that between 27-May-2021 03:00 UTC and 27-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 30, 20:52 UTC
Russia SMS - Planned maintenance affecting Megafon May 31, 20:00 - Jun 1, 00:00 UTC
On 31-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 26, 23:38 UTC
USA SMS - Planned Maintenance affecting T-Mobile US Jun 3, 19:00 - Jun 4, 02:00 UTC
Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-03 19:00 UTC
End Time: 2021-05-04 02:00 UTC

During the maintenance window, you may experience Inbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 23, 11:47 UTC
USA SMS - Planned Maintenance affecting T-Mobile US Jun 4, 19:00 - Jun 5, 02:00 UTC
Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-04 19:00 UTC
End Time: 2021-05-05 02:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 23, 11:41 UTC
USA SMS - Planned Maintenance affecting T-Mobile US Jun 5, 19:00 - Jun 6, 02:00 UTC
Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-05 19:00 UTC
End Time: 2021-05-06 02:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 23, 11:49 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers Jun 10, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-10 16:00:00 UTC
End: 2021-06-10 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:44 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers Jun 14, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-14 16:00:00 UTC
End: 2021-06-14 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:54 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers Jun 17, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-17 16:00:00 UTC
End: 2021-06-17 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:04 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers Jun 21, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-21 16:00:00 UTC
End: 2021-06-21 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:08 UTC
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Past Incidents
May 8, 2021
US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines
Completed - The scheduled maintenance has been completed.
May 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 04:00 UTC
Scheduled - We have been notified by our supplier that between 08-May-2021 04:00 UTC and 08-May-2021 10:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 27, 13:29 UTC
CA SMS - Degradation affecting Rogers/Fido Canada
Resolved - This incident has been resolved.
May 8, 01:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 01:12 UTC
Investigating - We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Rogers/Fido Canada.

As of result, you experience delays on outbound and inbound messages towards subscribers of the carrier mentioned above. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 7, 13:32 UTC
May 7, 2021
Myanmar SMS - Internet shut down in Myanmar
Resolved - Due to ongoing unrest in the country, which we will continue to monitor, we will be updating our customers via our Knowledge Base (https://help.nexmo.com/hc/en-us/articles/205213577) in any positive changes to the status of telecommunication services that may occur.
May 7, 14:41 UTC
Monitoring - Service has been restored and we are monitoring the results.
Mar 16, 08:49 UTC
Identified - This is to inform you that all internet services in Myanmar will be shut down starting from midnight on 15th March 2021 local time according to the Military Junta until further notice due to the current political situation there.

Customers may experience irregular or inconsistent delivery into all of Myanmar.
Inbound/Outbound/DLR traffic may be impacted.

We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Mar 15, 14:25 UTC
SMS - Urgent maintenance work affecting China, Taiwan, Japan and Hong Kong
Completed - The scheduled maintenance has been completed.
May 7, 11:00 UTC
Update - Dear Customers,

Please be informed that this maintenance will be extended for another 60mintues. The new end time will be as following:

Start Time: 7th May 2021 08:00 a.m UTC
End Time: 7th May 2021 11:00 a.m UTC

Please contact support@nexmo.com if you have any questions.

Yours Sincerely,
Vonage API Group
May 7, 09:59 UTC
Update - Dear Customers,

Please be informed that this maintenance will be extended for another 30mintues as the internal work takes more time than expected. The new end time will be as following:

Start Time: 7th May 2021 08:00 a.m UTC
End Time: 7th May 2021 10:00 a.m UTC

Please contact support@nexmo.com if you have any questions.

Yours Sincerely,
Vonage API Group
May 7, 09:26 UTC
Update - Dear Customers,

Please be informed that this maintenance will be extended for 30mintues, with new end time as following:

Start Time: 7th May 2021 08:00 a.m UTC
End Time: 7th May 2021 09:30 a.m UTC

Please contact support@nexmo.com if you have any questions.

Yours Sincerely,
Vonage API Group
May 7, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 UTC
Scheduled - Dear Customers,

We are notifying customers who are sending SMS messages via Vonage SMPP, HTTP and REST API that we will be performing urgent maintenance on some of our connectors during the following time period, which will be affecting SMS MT towards China, Taiwan, Japan, Hong Kong and 2-way traffic to/from our Hong Kong Long Virtual numbers.

Start Time: 7th May 2021 08:00 a.m UTC
End Time: 7th May 2021 09:00 a.m UTC

Impact for MT:
There maybe delays or non-delivery for Outbound SMS terminating to China, Taiwan, Japan, Hong Kong and Outbound SMS sending from a subset of our Hong Kong Long Virtual numbers

Impact for MO:
There maybe delays or non-delivery for Inbound SMS sending towards a subset of our Hong Kong Long Virtual numbers

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@nexmo.com should you require further information or assistance.

Yours Sincerely,
Vonage API Group
May 5, 12:38 UTC
Kazakhstan SMS - Degradation affecting Kcell
Resolved - This incident has been resolved.
May 7, 02:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 01:45 UTC
Investigating - We are currently observing SMS delivery degradation towards Kazakhstan Kcell. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 6, 12:56 UTC
May 6, 2021
Messages API - Planned maintenance affecting WhatsApp
Completed - The scheduled maintenance has been completed.
May 6, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:02 UTC
Scheduled - A planned maintenance is scheduled on 6-May-2021 from 09:00 UTC till 18:00 UTC to update our WhatsApp Infrastructure. During this time, customer may experience delay in the delivery of WhatsApp Messages.
Please contact support@nexmo.com if you have any questions.
May 5, 13:32 UTC
USA SMS - Planned Maintenance affecting AT&T US
Completed - The scheduled maintenance has been completed.
May 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:01 UTC
Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-05-06 04:00:00 UTC
End: 2021-05-06 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 3, 22:38 UTC
USA SMS - Planned maintenance affecting Sprint
Completed - The scheduled maintenance has been completed.
May 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 05:01 UTC
Scheduled - Please be advised that Sprint US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-06 05:00 UTC
End Time: 2021-05-06 11:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 27, 10:11 UTC
Potential issue with emails sent from support@nexmo.com
Resolved - Google has now resolved this issue. Email sent from support@nexmo.com is no longer being incorrectly flagged as spam by their platform.
May 6, 09:21 UTC
Update - According to our investigations this issue is isolated to emails sent from support@nexmo.com and support@tokbox.com. This means that updates to any support requests may be going to your spam folders.

From what we have observed it is only Google Mail servers that are flagging the emails as spam, and it is a low percentage of emails.

If you are impacted by this issue and need assistance please reach out to support@nexmo.com and include a copy of the email headers of an impacted email. Remember to check your spam folder for our response.
Apr 2, 13:02 UTC
Update - We are continuing to investigate this issue.
Apr 2, 07:29 UTC
Update - We continue to investigate this issue. Not all emails are impacted.
Apr 1, 22:11 UTC
Update - We are continuing to investigate this issue.
Apr 1, 22:11 UTC
Investigating - We have been alerted that some emails being sent from support@nexmo.com are being flagged as spam and therefore not successfully arriving to our customers' inboxes. We are investigating this issue at the moment.

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Apr 1, 17:52 UTC
US - SMS maintenance affecting Small Regional Carriers
Completed - The scheduled maintenance has been completed.
May 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:00 UTC
Scheduled - Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-05-06 04:00:00 UTC
End: 2021-05-06 09:00:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform:
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

During this window there will be times of messaging being periodically unavailable and may cause a delay in processing messages on the above carriers numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Apr 30, 20:43 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
May 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 UTC
Scheduled - On 5-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 26, 23:30 UTC
May 5, 2021
USA SMS - Planned Maintenance affecting AT&T US
Completed - The scheduled maintenance has been completed.
May 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 UTC
Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-05-05 04:00:00 UTC
End: 2021-05-05 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 3, 22:37 UTC
USA SMS - Planned maintenance affecting Sprint
Completed - The scheduled maintenance has been completed.
May 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 05:00 UTC
Scheduled - Please be advised that Sprint US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-05-05 05:00 UTC
End Time: 2021-05-05 11:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 27, 10:09 UTC
US - SMS maintenance affecting Small Regional Carriers
Completed - The scheduled maintenance has been completed.
May 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 UTC
Scheduled - Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-05-05 04:00:00 UTC
End: 2021-05-05 09:00:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform:
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

During this window there will be times of messaging being periodically unavailable and may cause a delay in processing messages on the above carriers numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Apr 30, 20:28 UTC
Mexico SMS - Planned maintenance affecting Telcel Mexico
Completed - The scheduled maintenance has been completed.
May 5, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 05:00 UTC
Scheduled - Please be advised that the operator Telcel Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-05-11 05:00 UTC
End Date/Time: 2021-05-11 08:30 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Apr 11, 00:00 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers and Short Codes
Completed - The scheduled maintenance has been completed.
May 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:00 UTC
Scheduled - We have been notified by our supplier that between 05-May-2021 03:00 UTC and 05-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting Toll-Free numbers and Short Codes towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 30, 21:07 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers
Completed - The scheduled maintenance has been completed.
May 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:00 UTC
Scheduled - We have been notified by our supplier that between 06-May-2021 03:00 UTC and 06-May-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 6, 20:45 UTC
CA SMS - Degradation affecting Rogers/Fido Canada
Resolved - This incident has been resolved.
May 5, 01:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 20:44 UTC
Identified - The issue has been identified and a fix is being implemented.
May 4, 20:43 UTC
Investigating - We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Rogers/Fido Canada.

As of result, you experience delays on outbound and inbound messages towards subscribers of the carrier mentioned above. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 4, 18:55 UTC
Messages API Outbound MMS Issue
Resolved - This incident has been resolved.
May 5, 01:04 UTC
Monitoring - We have identified that the issue did not appear to impact any customers. We are continuing to Monitor the incident in the meantime.
May 5, 00:59 UTC
Investigating - We are currently experiencing issues with outbound MMS failures to the US. We are currently investigating and will provide more information shortly.
May 5, 00:20 UTC
May 4, 2021
US SMS & MMS - Service degradation affecting Small Regional Carriers for Messages sent Using Subset of Short Codes
Resolved - This incident has been resolved.
May 4, 19:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 18:33 UTC
Identified - The issue has been identified, and a fix is being implemented.
May 4, 18:11 UTC
Investigating - Please be advised that we were notified about SMS & MMS Inbound and Outbound degradation towards multiple carriers in US. During this time you may encounter delays in inbound/outbound messages to/from subscribers sent using subset of our short codes. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

The impacted carriers are:
Altice Mobile
Atlantic Tele-Network International (ATNI)
Aerialink
Bandwidth
Brightlink
Cell One North East Arizona
Chariton Valley
DCC
Enflick
First (1st) Point
GTA
Indigo Wireless
Inteliquent
Limitless/Immix
Nemont/Sagebrush PCS
Pine Cellular
Pinger
Pioneer Cellular
Plivo
Sagebrush Cellular
Telnyx
TextMe
Triangle Wireless
TruPhone
TSG Global (Flextalk)
United Wireless/OCN
Viya

Please contact support@nexmo.com if you have any questions.
May 4, 16:47 UTC
Tajikistan SMS - Delivery Degradation towards Babilon
Resolved - This incident has been resolved.
May 4, 17:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 17:01 UTC
Identified - Please be advised that due to local issues with the operator Babilon in Tajikistan, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
May 4, 10:18 UTC
Nicaragua SMS - Planned maintenance affecting Telefonica
Completed - The scheduled maintenance has been completed.
May 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 06:01 UTC
Scheduled - Please be advised that the operator Telefonica Nicaragua will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-05-04 06:00 UTC
End Date/Time: 2021-05-04 10:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Apr 28, 11:37 UTC
USA SMS - Planned maintenance affecting US Cellular
Completed - The scheduled maintenance has been completed.
May 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 04:00 UTC
Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start: 2021-5-4 04:00:00 UTC
End: 2021-5-4 08:00:00 UTC

During the maintenance window, you may experience intermittent delivery issues for Inbound and Outbound SMS.

Please contact support@nexmo.com if you have any questions.
Apr 30, 13:39 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
May 4, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 20:00 UTC
Scheduled - On 3-May-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 26, 23:29 UTC
Czech Republic SMS - Planned maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
May 4, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 23:00 UTC
Scheduled - Between 03-May-2021 23:00 UTC and 4-May-2021 00:00 UTC, the operator T-Mobile will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 20, 09:12 UTC
May 3, 2021
May 2, 2021
Egypt SMS - Degradation affecting Vodafone
Resolved - This incident has been resolved.
May 2, 20:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 19:48 UTC
Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 2, 11:42 UTC
May 1, 2021

No incidents reported.

Apr 30, 2021
US - SMS maintenance affecting small regional carrier
Completed - The scheduled maintenance has been completed.
Apr 30, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 04:00 UTC
Scheduled - Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-04-30 04:00:00 UTC
End: 2021-04-30 08:30:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform.
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
I nland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

During this window there will be times of messaging being periodically unavailable and may cause a delay in processing messages on the above carriers numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Apr 23, 09:09 UTC
Apr 29, 2021
Tajikistan SMS - Delivery Degradation towards Babilon
Resolved - This incident has been resolved.
Apr 29, 16:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 16:10 UTC
Identified - Please be advised that due to local issues with the operator Babilon in Tajikistan, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Apr 29, 11:12 UTC
USA SMS - Planned maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Apr 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 UTC
Scheduled - Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-04-29 05:00 UTC
End Time: 2021-04-29 11:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 28, 04:20 UTC
Planned maintenance for smpp2.nexmo.com (2021-04-29)
Completed - The scheduled maintenance has been completed.
Apr 29, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:15 UTC
Scheduled - On 29th April 2020 at 08:15 UTC, we are performing essential maintenance on our SMPP infrastructure - smpp2.nexmo.com (Cluster 1).

The server will be unavailable for up to 90 minutes and some Delivery Receipts may be queued during this maintenance window.

Customers should see no impact if they follow our recommendation to maintain binds to both servers in the cluster: https://help.nexmo.com/hc/en-us/articles/360021600292-Nexmo-SMPP-platform-availability.
Apr 21, 11:45 UTC
US - SMS maintenance affecting small regional carrier
Completed - The scheduled maintenance has been completed.
Apr 29, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:00 UTC
Scheduled - Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-04-29 04:00:00 UTC
End: 2021-04-29 08:30:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
I nland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

During this window there will be times of messaging being periodically unavailable and may cause a delay in processing messages on the above carriers numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Apr 23, 09:06 UTC
USA SMS - Planned Maintenance affecting T-Mobile US
Completed - The scheduled maintenance has been completed.
Apr 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 UTC
Scheduled - Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-04-29 05:00 UTC
End Time: 2021-04-29 08:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 27, 22:30 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines
Completed - The scheduled maintenance has been completed.
Apr 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:00 UTC
Scheduled - We have been notified by our supplier that between 29-April-2021 03:00 UTC and 29-April-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 1, 16:12 UTC
Russia SMS - Planned maintenance affecting MTS
Completed - The scheduled maintenance has been completed.
Apr 29, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:30 UTC
Scheduled - On 29-Apr-2021 between 04:30 UTC and 05:30 UTC, the operator MTS will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 28, 09:36 UTC
Tajikistan SMS - Delivery Degradation towards Babilon
Resolved - This incident has been resolved.
Apr 29, 00:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 23:54 UTC
Identified - This issues has been identified as an issue on the operator's end, they are working on resolving this as soon as possible.
Apr 28, 10:45 UTC
Investigating - Please be advised that due to local issues with the operator Babilon in Tajikistan, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Apr 28, 10:40 UTC
Mexico SMS - Planned maintenance affecting TELEFONICA MEXICO
Completed - The scheduled maintenance has been completed.
Apr 29, 00:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:02 UTC
Scheduled - Please be advised that TELEFONICA MEXICO will be performing a planned maintenance activity as per the below schedule.

Start: 2021-04-28 07:00:00 UTC
End: 2021-04-28 09:00:00 UTC

Impact: During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays.

Please contact support@nexmo.com if you have any questions.
Apr 28, 07:00 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Apr 29, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 21:00 UTC
Scheduled - Between 28-April-2021 21:00 UTC and 29-April-2021 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 26, 07:54 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Apr 29, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 UTC
Scheduled - On 28-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 26, 10:06 UTC
Apr 28, 2021
USA T-Mobile - SMS degradation towards t-mobile on verify api and 2fa shortcode API
Resolved - This incident has been resolved.
Apr 28, 21:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 04:44 UTC
Investigating - We have been alerted SMS degradation towards T-Mobile on verify api and 2fa shortcode API.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Apr 21, 23:19 UTC
Indonesia SMS - Planned maintenance affecting Telkomsel
Completed - The scheduled maintenance has been completed.
Apr 28, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 16:00 UTC
Scheduled - Between 16:00 and 20:00 UTC on 28-Apr-2021, the operator Telkomsel will be performing maintenance on their Platform.

SMS services (include OTP) will be interrupted during the maintenance period. Hence, we advise that you reschedule your activities to a later time.

Please contact support@nexmo.com if you have any questions.
Apr 28, 04:27 UTC
Mexico SMS - Planned maintenance affecting AT&T Mexico
Completed - The scheduled maintenance has been completed.
Apr 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 06:00 UTC
Scheduled - Please be advised that Mexico AT&T will be performing a planned maintenance activity as per the below schedule.

Start: 2021-04-28 06:00:00 UTC
End: 2021-04-28 12:00:00 UTC

Impact: During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays.

Please contact support@nexmo.com if you have any questions.
Apr 22, 21:48 UTC
USA SMS - Planned Maintenance affecting T-Mobile US
Completed - The scheduled maintenance has been completed.
Apr 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 05:01 UTC
Scheduled - Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-04-28 05:00 UTC
End Time: 2021-04-28 11:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 26, 21:44 UTC
Planned maintenance for smpp1.nexmo.com(2021-04-28)
Completed - The scheduled maintenance has been completed.
Apr 28, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 08:15 UTC
Scheduled - On 28th April 2020 at 08:15 UTC, we are performing essential maintenance on our SMPP infrastructure - smpp1.nexmo.com (Cluster 1).

The server will be unavailable for up to 90 minutes and some Delivery Receipts may be queued during this maintenance window.

Customers should see no impact if they follow our recommendation to maintain binds to both servers in the cluster: https://help.nexmo.com/hc/en-us/articles/360021600292-Nexmo-SMPP-platform-availability.
Apr 21, 11:43 UTC
US - SMS maintenance affecting small regional carrier
Completed - The scheduled maintenance has been completed.
Apr 28, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 04:00 UTC
Scheduled - Please be informed that the following carrier(s) will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-04-28 04:00:00 UTC
End: 2021-04-28 08:30:00 UTC

The carriers mentioned below have informed us of planned maintenance on their SMS platform.
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
I nland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Apr 23, 09:12 UTC
Bangladesh SMS - Degradation towards Banglalink
Resolved - This incident has been resolved.
Apr 28, 08:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 07:11 UTC
Investigating - We are currently observing SMS delivery degradation towards Bangladesh Banglalink network.

We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Apr 28, 01:19 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Apr 28, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 21:01 UTC
Scheduled - On 27-Apr-2021 between 21:00 UTC and 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 22, 10:19 UTC
Apr 27, 2021
Vietnam SMS- Delivery delays towards Viettel for registered brand name traffic
Resolved - This incident has been resolved.
Apr 27, 10:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 09:53 UTC
Investigating - We are currently observing SMS delivery delays towards Vietnam Viettel for registered brand name traffic. Our partners are working to resolve the issue. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Apr 27, 09:25 UTC
USA SMS - Planned maintenance affecting US Cellular
Completed - The scheduled maintenance has been completed.
Apr 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 06:01 UTC
Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start: 2021-4-27 06:00:00 UTC
End: 2021-4-27 10:00:00 UTC

During the maintenance window, you may experience intermittent delivery issues for Inbound and Outbound SMS.

Please contact support@nexmo.com if you have any questions.
Apr 27, 05:58 UTC
Voice Services degradation at one of London Data Centres
Resolved - We have taken the affected box out of circulation. The Incident resolved.
Apr 27, 08:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 09:44 UTC
Identified - The issue has been identified. You may have seen some calls disconnected immediately with a BYE after completing a successful handshake.
We will update this status as soon as we have more information on this issue.
If you continue to experience the issue, please contact Vonage API Support.
Apr 26, 09:43 UTC
Investigating - We have identified an issue that impacted a small number of calls at one of our London Data Centres.
You may have seen some calls disconnected.
The following services were impacted from [2021-04-26 08:33 AM] UTC until [2021-04-26 08:42 AM] UTC.
SIP
Voice API
The rest of the services have not been impacted.
We will update this status as soon as we have more information on this issue.
Apr 26, 09:33 UTC
Pakistan SMS - Degradation towards Jazz (Mobilink)
Resolved - This incident has been resolved.
Apr 27, 03:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 01:45 UTC
Update - We are continuing to investigate this issue.
Apr 27, 01:44 UTC
Investigating - We were informed by our suppliers and are observing SMS delivery degradation towards Jazz - Pakistan.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Apr 26, 22:28 UTC
Kazakhstan SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Apr 27, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 20:45 UTC
Scheduled - Between 26-April-2021 20:45 UTC and 27-April-2021 01:00 UTC, the operators Tele2 will be performing maintenance on their SMS platforms.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 26, 12:46 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Apr 27, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 20:00 UTC
Scheduled - On 26-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 15, 09:08 UTC
Apr 26, 2021
Belarus SMS - Degradation towards MTS Network
Resolved - This incident has been resolved.
Apr 26, 20:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 19:52 UTC
Identified - We are currently observing SMS delivery degradation towards Belarus MTS network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Apr 26, 10:50 UTC
Israel SMS - Delivery degradation towards Orange/Partner
Resolved - This issue is resolved.

Please let support@nexmo.com know if you continue to experience problems with this network.
Apr 26, 18:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 18:41 UTC
Identified - We are currently observing SMS delivery degradation towards Israel Orange/Partner network. This is due to a problem on the operator's side.

We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Apr 26, 07:18 UTC
USA SMS - Planned Maintenance affecting T-Mobile US
Completed - The scheduled maintenance has been completed.
Apr 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 05:02 UTC
Scheduled - Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-04-26 05:00 UTC
End Time: 2021-04-26 11:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 23, 20:14 UTC
USA SMS - Planned Maintenance affecting AT&T US
Completed - The scheduled maintenance has been completed.
Apr 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 23:07 UTC
Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-04-26 04:00:00 UTC
End: 2021-04-26 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 26, 04:00 UTC
Voice API Service issue at US Data Centre
Resolved - This incident has been resolved.
Apr 26, 08:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 12:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 12:24 UTC
Investigating - We have identified an issue that impacted a small number of calls at one of our US Data Centres.
You may have seen some calls disconnected.
The following services were impacted from [2021-04-22 11:29 AM] UTC until [2021-04-22 11:40 AM] UTC.
Voice API
The rest of the services have not been impacted.
We will update this status as soon as we have more information on this issue.
Apr 22, 12:16 UTC
Kazakhstan SMS - Planned maintenance affecting Tele2 and Altel
Completed - The scheduled maintenance has been completed.
Apr 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 19:00 UTC
Scheduled - Between 25-April-2021 19:00 UTC and 26-April-2021 00:00 UTC, the operators Tele2 and Altel will be performing maintenance on their SMS platforms.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 23, 14:04 UTC
Apr 25, 2021
Apr 24, 2021
CA SMS - Degradation affecting Rogers/Fido Canada
Resolved - This incident has been resolved.
Apr 24, 23:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 21:40 UTC
Investigating - We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Rogers/Fido Canada.

As of result, you experience delays on outbound and inbound messages towards subscribers of the carrier mentioned above. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Apr 24, 16:55 UTC
Malaysia SMS - Delivery degradation towards Celcom impacting domestic brands
Resolved - This incident has been resolved.
Apr 24, 06:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 06:09 UTC
Investigating - We are currently observing SMS delivery degradation towards Malaysia Celcom which is impacting domestic brand traffic. You may experience delivery receipt delays and sometimes intermittent delivery failures when sending the domestic brand traffic.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Apr 24, 05:04 UTC
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