In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 05:01 UTC
Mar 3, 05:01 UTC
Scheduled - The carrier mentioned below have informed us of planned maintenance on their SMS platform. During the maintenance period, customers may experience delays or failures to inbound SMS messages as well as standard rate outbound SMS messages sent to & from subscribers on the affected carriers.
During the maintenance period, customers may also experience delays to SMS delivery reports on the affected carriers.
In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.
Impacted Carrier(s):
Interop USA
Please contact support@nexmo.com if you have any questions.
During the maintenance period, customers may also experience delays to SMS delivery reports on the affected carriers.
In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.
Impacted Carrier(s):
Interop USA
Please contact support@nexmo.com if you have any questions.
Monitoring - The underlying cause of the delayed data has been resolved.
The list of data that were impacted has been confirmed as CDRs and billing in our London Data Center for the services:
Automated Speech Recognition (ASR)
In-App Calls
In-App Messaging
Reports API
WebSocket Calls
Conversation API Custom Events
This data between 2021-03-02 08:14 UTC and 2021-03-02 11:30 UTC may continue to be unavailable until we finish restoring it, but as of 11:30 UTC, all future data is present.
We will keep a close eye on/continue to monitor the data services during the next few hours and post updates should anything change.
Mar 2, 16:59 UTC
The list of data that were impacted has been confirmed as CDRs and billing in our London Data Center for the services:
Automated Speech Recognition (ASR)
In-App Calls
In-App Messaging
Reports API
WebSocket Calls
Conversation API Custom Events
This data between 2021-03-02 08:14 UTC and 2021-03-02 11:30 UTC may continue to be unavailable until we finish restoring it, but as of 11:30 UTC, all future data is present.
We will keep a close eye on/continue to monitor the data services during the next few hours and post updates should anything change.
Mar 2, 16:59 UTC
Identified - We have identified the root cause of the delayed data.
The CDRs and billing are delayed for:
Automated Speech Recognition (ASR)
In-App Calls
In-App Messaging
Reports API
WebSocket Calls
Conversation API Custom Events
The traffic and use of the above services is not impacted, but the CDR generation and billing will be delayed. This does not affect traffic, CDRs or billing in other data centers.
We are currently working on implementing a fix and will post further updates here.
Mar 2, 11:36 UTC
The CDRs and billing are delayed for:
Automated Speech Recognition (ASR)
In-App Calls
In-App Messaging
Reports API
WebSocket Calls
Conversation API Custom Events
The traffic and use of the above services is not impacted, but the CDR generation and billing will be delayed. This does not affect traffic, CDRs or billing in other data centers.
We are currently working on implementing a fix and will post further updates here.
Mar 2, 11:36 UTC
Investigating - Our platform is experiencing problems impacting delayed CDR generation and billing for certain features in our London data center. As a result, the following data is delayed:
Automated Speech Recognition (ASR)
In-App Calls
In-App Messaging
Reports API
WebSocket Calls
Conversation API Custom Events
This impacts data starting from 2021-03-02 08:14 UTC.
The traffic and use of the above services is not impacted, but the CDR generation and billing will be delayed. This does not affect traffic, CDRs or billing in other data centers.
We will update this status as soon as we have more detailed information to share.
Mar 2, 10:07 UTC
Automated Speech Recognition (ASR)
In-App Calls
In-App Messaging
Reports API
WebSocket Calls
Conversation API Custom Events
This impacts data starting from 2021-03-02 08:14 UTC.
The traffic and use of the above services is not impacted, but the CDR generation and billing will be delayed. This does not affect traffic, CDRs or billing in other data centers.
We will update this status as soon as we have more detailed information to share.
Mar 2, 10:07 UTC
SMS API
Under Maintenance
Outbound SMS
?
Operational
Inbound SMS
?
Operational
SMPP
?
Operational
Europe traffic
?
Operational
North America (US, Canada & Caribbean) traffic
?
Under Maintenance
South & Central America traffic
?
Operational
Africa traffic
?
Operational
Asia & Oceania traffic
?
Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems)
Operational
TTS API
Operational
SIP
?
Operational
Voice API
?
Operational
Europe Traffic
Operational
North America (US, Canada & Caribbean) traffic
Operational
South & Central America traffic
Operational
Africa traffic
Operational
Asia & Oceania traffic
Operational
Number Insight API
Operational
Verify API and Verify SDK
Operational
Developer API
?
Operational
Nexmo Dashboard
Operational
[Beta] Reports API
Operational
Website
Operational
Billing and Payments
Operational
[Beta] Messages API
?
Operational
[Beta] Dispatch API
?
Operational
[Beta] In-App IP communications
Operational
[Beta] In-App IP Messaging
Operational
[Beta] In-App IP Voice
Operational
[Beta] In-App IP Video
Operational
[Beta] Conversation
Operational
[Beta] Conversation API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Indonesia - SMS maintenance affecting Hutch (Three network)
Mar 3, 16:00-21:00 UTC
Between 03-Mar-2021 16:00 UTC and 03-Mar-2021 21:00 UTC the operator Hutch (Three network) will be performing maintenance on its SMS platform.
Impacted Service : Bulk SMS, SMS Premium
During activity, Bulk SMS, SMS Premium and Charging Gateway will intermittently unavailable.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 3, 10:58 UTC
Impacted Service : Bulk SMS, SMS Premium
During activity, Bulk SMS, SMS Premium and Charging Gateway will intermittently unavailable.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 3, 10:58 UTC
Vietnam SMS - maintenance affecting Viettel
Mar 3, 17:00-18:00 UTC
Please be informed that the operator is performing maintenance on their SMS platform.
As a result, outbound messages may experience delays. We will issue an update as soon as more information becomes available.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 3, 11:35 UTC
As a result, outbound messages may experience delays. We will issue an update as soon as more information becomes available.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 3, 11:35 UTC
Russia SMS - Planned maintenance affecting Megafon
Mar 3, 20:00 - Mar 4, 00:00 UTC
On 03-Mar-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Feb 28, 06:37 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Feb 28, 06:37 UTC
Vietnam SMS - maintenance affecting outbound registered brand name traffic towards Vinaphone
Mar 4, 15:00-16:00 UTC
Between 4-March-2021 15:00 UTC and 4-March-2021 16:00 UTC, the operator Vinaphone will be performing maintenance on their SMS platform.
During this maintenance window, there may be no or at maximum 15 minutes' impact for message delivery to subscribers of this operator for registered brands.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 3, 02:56 UTC
During this maintenance window, there may be no or at maximum 15 minutes' impact for message delivery to subscribers of this operator for registered brands.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 3, 02:56 UTC
Russia SMS - Planned maintenance affecting Beeline
Mar 4, 21:00 - Mar 5, 00:00 UTC
Between 03-March-2021 21:00 UTC and 04-March-2021 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 1, 12:02 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 1, 12:02 UTC
PK and HU (Telenor - 21601) - SMS MT - Planned on internal system maintenance
Mar 9, 10:00-10:30 UTC
To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Tuesday the 9th of March between 10:00am-10:30am (UTC).
Traffic impact:
During the maintenance window on our SMS API platform, we do not expect impact in delivery, but customers may observe increased latency on delivery terminating to Pakistan and Hungary (Telenor - 21601).
We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Feb 26, 15:50 UTC
Traffic impact:
During the maintenance window on our SMS API platform, we do not expect impact in delivery, but customers may observe increased latency on delivery terminating to Pakistan and Hungary (Telenor - 21601).
We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Feb 26, 15:50 UTC
Russia SMS - Planned maintenance affecting Megafon
Mar 10, 20:00 - Mar 11, 00:00 UTC
On 10-Mar-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Feb 28, 06:38 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Feb 28, 06:38 UTC
USA SMS - Planned maintenance affecting Sprint
Mar 11, 06:00-11:00 UTC
Between 06:00 and 11:00 (UTC) on the 11th March 2021, the carrier US Sprint will be performing maintenance on their SMS platform.
During the maintenance window, there is no expected customer impact, however in the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 2, 22:27 UTC
During the maintenance window, there is no expected customer impact, however in the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 2, 22:27 UTC
Dashboard- 10 DLC Brand/Campaign Registry
Mar 11, 12:00-14:00 UTC
During the maintenance period Brand and Campaign creation will be unavailable through the Customer Dashboard.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 2, 15:38 UTC
Please contact support@nexmo.com if you have any questions.
Posted on Mar 2, 15:38 UTC