All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Early Adopter] In-App IP communications Operational
[Early Adopter] In-App IP Messaging Operational
[Early Adopter] In-App IP Voice Operational
[Early Adopter] In-App IP Video Operational
[Early Adopter] Conversation Operational
[Early Adopter] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Between 02:00 and 11:00 am (UTC) on 18th of September 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound and Outbound SMS
Start: 18 Sep 2019 02:00 Hrs.
End:
18 Sep 2019 11:00 Hrs.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 15, 10:47 UTC
Please be advised that Sprint will be performing a planned maintenance activity as per the below schedule.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 10, 20:15 UTC
Between 02:00 and 11:00 am (UTC) on 19th of September 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound and Outbound SMS
Start: 19 Sep 2019 02:00 Hrs.
End:
19 Sep 2019 11:00 Hrs.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 15, 10:52 UTC
We have been notified by our supplier that they will be performing maintenance on their SMS platform.

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2019-09-19 05:00:00 UTC
End: 2019-09-19 07:00:00 UTC

During this maintenance, there is no expected customer impact. In the unlikely event of an impact to the service, messages will be queued by the carrier for delivery once the maintenance has been completed

Please contact support@nexmo.com if you have any questions.
Posted on Sep 9, 23:13 UTC
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Past Incidents
Sep 16, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - This incident has been resolved.
Sep 13, 09:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 08:19 UTC
Investigating - Please note that we are investigating an issue impacting small US regional carriers impacting SMS traffic.
As a result of this issue, MT / MO messages are being queued on carrier end.

The carrier is aware of this issue and investigating the root cause and our carrier partners will provide an update as soon as we have one.

Please contact support@nexmo.com if you have any questions.
Sep 13, 05:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 UTC
Scheduled - Between 12-Sep-2019 21:00 UTC and 13-Sep-2019 05:00 UTC our suppliers will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 10, 10:54 UTC
Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 UTC
Scheduled - Between 10-Sep-2019 21:00 UTC and 11-Sep-2019 01:00 UTC our suppliers will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 3, 10:26 UTC
Sep 10, 2019
Completed - The scheduled maintenance has been completed.
Sep 10, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 UTC
Scheduled - Between 10-Sep-2019 19:00 UTC and 10-Sep-2019 19:30 UTC the operator will be performing maintenance on its SMS platform.

During this time there will be disruptions for both Inbound and Outbound traffic for the subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 29, 10:22 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:00 UTC
Scheduled - Between 05:00 and 07:00 am (UTC) on 10th of September 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Verizon Wireless

Impact Scope: Standard Rate Inbound and Outbound SMS
Start: 2019-09-10 05:00:00 UTC
End: 2019-09-10 07:00:00 UTC

There is no expected customer impact as a result of this maintenance. In the unlikely event of disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 9, 20:00 UTC
Sep 9, 2019

No incidents reported.

Sep 8, 2019
Completed - The scheduled maintenance has been completed.
Sep 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 03:00 UTC
Scheduled - Between 03:00 and 10:00 am (UTC) on 8th of September 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound and Outbound SMS
Start: 08 Sep 2019 03:00 Hrs.
End:
08 Sep 2019 10:00 Hrs.

In the unlikely event of disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 6, 21:57 UTC
Sep 7, 2019

No incidents reported.

Sep 6, 2019
Resolved - This incident has been resolved.
Sep 6, 21:47 UTC
Monitoring - The carriers have implemented a fix and we are monitoring the results.
Sep 6, 20:35 UTC
Investigating - We have been informed by one of our Brazil suppliers about an issue impacting Claro network in Brazil.

As a result of this issue, inbound and outbound messages may experience delays. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Sep 6, 17:34 UTC
Completed - The scheduled maintenance has been completed.
Sep 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 02:00 UTC
Scheduled - Between 02:00 and 11:00 am (UTC) on 6th of September 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2019-09-06 02:00:00 UTC
End: 2019-09-06 11:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Aug 30, 23:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 04:00 UTC
Scheduled - Between 04:00 and 10:00 am (UTC) on 4th of September 2019, our Short Code suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope: Inbound and Outbound SMS Messaging, SMS Delivery Reports
Start: 2019-09-06 04:00:00 UTC
End: 2019-09-06 10:00:00 UTC

There is no expected customer impact as a result of this maintenance. In the unlikely event of disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 2, 12:11 UTC
Sep 5, 2019
Completed - The scheduled maintenance has been completed.
Sep 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 02:00 UTC
Scheduled - Between 02:00 and 11:00 am (UTC) on 5th of September 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2019-09-05 02:00:00 UTC
End: 2019-09-05 11:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Aug 30, 23:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 04:00 UTC
Scheduled - Between 04:00 and 11:00 am (UTC) on 5th of September 2019, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope: Inbound and Outbound SMS Messaging, SMS Delivery Reports
Start: 2019-09-05 04:00:00 UTC
End: 2019-09-05 11:00:00 UTC

There is no expected customer impact as a result of this maintenance. In the unlikely event of disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 30, 22:41 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:00 UTC
Scheduled - Between 06:00 am (UTC) on 4th of September 2019 and 10:30 am (UTC) on 5th of September 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Outbound SMS
Start: 2019-09-04 06:00:00 UTC
End: 2019-09-05 10:30:00 UTC

There is no expected customer impact as a result of this maintenance. In the unlikely event of disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions
Sep 3, 20:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 04:00 UTC
Scheduled - Between 04:00 and 8:00 am (UTC) on 5th of September 2019, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant.

Impact Scope: Outbound and Inbound SMS
Start: 2019-09-05 04:00:00 UTC
End: 2019-09-05 08:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and from subscribers on the affected carriers.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Aug 29, 21:00 UTC
Sep 4, 2019
Completed - The scheduled maintenance has been completed.
Sep 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:00 UTC
Scheduled - Between 04:00 and 11:00 am (UTC) on 4th of September 2019, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope: Inbound and Outbound SMS Messaging, SMS Delivery Reports
Start: 2019-09-04 04:00:00 UTC
End: 2019-09-04 11:00:00 UTC

There is no expected customer impact as a result of this maintenance. In the unlikely event of disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 30, 22:43 UTC
Sep 3, 2019
Completed - The scheduled maintenance has been completed.
Sep 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:00 UTC
Scheduled - From 1:00 am on 9/3/2019 until 4:00 am CT on 9/3/2019 US Cellular will be performing maintenance that will impact all US Cellular messaging. During this window there will be times of messaging being periodically unavailable and may cause delay in processing messages on US Cellular numbers. All messages will be queued and processed when the maintenance is completed.


Notification Type: US Cellular Carrier Maintenance

Start Time: September 3rd, 2019 starting at 1:00 am CT to September 3rd, 2019 4:00 am CT

Systems Impacted by Maintenance: Connection to US Cellular messaging
Aug 28, 14:53 UTC
Sep 2, 2019
Postmortem - Read details
Sep 9, 14:52 UTC
Resolved - The problem has been resolved.

All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this.
Sep 2, 16:28 UTC
Monitoring - We have identified and resolved an issue in our Singapore data centre.

Customers using Voice API, Verify TTS, SIP calls in the Singapore data centre may have experienced missing callbacks and CDRs (Call Details Records).

Services were impacted at 02-Sept-2019 11:45 - 12:16 UTC.

This issue should have affected the calls located in the APAC region.

We will continue to monitor the service during the next few hours and post updates should anything change.
Sep 2, 13:08 UTC