Update - According to our investigations this issue is isolated to emails sent from support@nexmo.com and support@tokbox.com. This means that updates to any support requests may be going to your spam folders.
From what we have observed it is only Google Mail servers that are flagging the emails as spam, and it is a low percentage of emails.
If you are impacted by this issue and need assistance please reach out to support@nexmo.com and include a copy of the email headers of an impacted email. Remember to check your spam folder for our response.
Apr 2, 13:02 UTC
From what we have observed it is only Google Mail servers that are flagging the emails as spam, and it is a low percentage of emails.
If you are impacted by this issue and need assistance please reach out to support@nexmo.com and include a copy of the email headers of an impacted email. Remember to check your spam folder for our response.
Apr 2, 13:02 UTC
Update - We are continuing to investigate this issue.
Apr 2, 07:29 UTC
Apr 2, 07:29 UTC
Update - We continue to investigate this issue. Not all emails are impacted.
Apr 1, 22:11 UTC
Apr 1, 22:11 UTC
Update - We are continuing to investigate this issue.
Apr 1, 22:11 UTC
Apr 1, 22:11 UTC
Investigating - We have been alerted that some emails being sent from support@nexmo.com are being flagged as spam and therefore not successfully arriving to our customers' inboxes. We are investigating this issue at the moment.
We aim to provide an update on our investigation within 30 minutes.
Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Apr 1, 17:52 UTC
We aim to provide an update on our investigation within 30 minutes.
Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Apr 1, 17:52 UTC
Monitoring - Service has been restored and we are monitoring the results.
Mar 16, 08:49 UTC
Mar 16, 08:49 UTC
Identified - This is to inform you that all internet services in Myanmar will be shut down starting from midnight on 15th March 2021 local time according to the Military Junta until further notice due to the current political situation there.
Customers may experience irregular or inconsistent delivery into all of Myanmar.
Inbound/Outbound/DLR traffic may be impacted.
We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.
Please contact support@nexmo.com if you have any questions.
Mar 15, 14:25 UTC
Customers may experience irregular or inconsistent delivery into all of Myanmar.
Inbound/Outbound/DLR traffic may be impacted.
We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.
Please contact support@nexmo.com if you have any questions.
Mar 15, 14:25 UTC
SMS API
Operational
Outbound SMS
?
Operational
Inbound SMS
?
Operational
SMPP
?
Operational
Europe traffic
?
Operational
North America (US, Canada & Caribbean) traffic
?
Operational
South & Central America traffic
?
Operational
Africa traffic
?
Operational
Asia & Oceania traffic
?
Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems)
Operational
TTS API
Operational
SIP
?
Operational
Voice API
?
Operational
Europe Traffic
Operational
North America (US, Canada & Caribbean) traffic
Operational
South & Central America traffic
Operational
Africa traffic
Operational
Asia & Oceania traffic
Operational
Number Insight API
Operational
Verify API and Verify SDK
Operational
Developer API
?
Operational
Nexmo Dashboard
Operational
[Beta] Reports API
Operational
Website
Operational
Billing and Payments
Operational
[Beta] Messages API
?
Operational
[Beta] Dispatch API
?
Operational
[Beta] In-App IP communications
Operational
[Beta] In-App IP Messaging
Operational
[Beta] In-App IP Voice
Operational
[Beta] In-App IP Video
Operational
[Beta] Conversation
Operational
[Beta] Conversation API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Russia SMS - Planned maintenance affecting Tele2
Apr 20, 20:00 - Apr 21, 00:00 UTC
Between 20-April-2021 20:00 UTC and 21-April-2021 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 12, 16:10 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 12, 16:10 UTC
Sri Lanka SMS - Planned maintenance affecting H3G Hutchison
Apr 20, 20:30 - Apr 21, 01:00 UTC
Between 20-April-2021 20:30 UTC and 21-April-2021 00:30 UTC, the operator H3G Hutchison will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 19, 10:36 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 19, 10:36 UTC
Russia SMS - Planned maintenance affecting Megafon
Apr 21, 20:00 - Apr 22, 05:00 UTC
Between 21-Apr-2021 20:00 UTC and 22-Apr-2021 05:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 26, 10:05 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 26, 10:05 UTC
Russia SMS - Planned maintenance affecting Beeline
Apr 21, 21:00 - Apr 22, 05:00 UTC
Between 21-April-2021 21:00 UTC and 22-April-2021 05:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 8, 10:00 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 8, 10:00 UTC
Russia SMS - Planned maintenance affecting Tele2
Apr 21, 21:00 - Apr 22, 05:00 UTC
Between 21-April-2021 21:00 UTC and 22-April-2021 05:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 8, 16:34 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 8, 16:34 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines
Apr 22, 03:00-07:00 UTC
We have been notified by our supplier that between 22-April-2021 03:00 UTC and 22-April-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.
In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 1, 16:05 UTC
In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 1, 16:05 UTC
Russia SMS - Planned maintenance affecting Megafon
Apr 26, 20:00 - Apr 27, 00:00 UTC
On 26-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 15, 09:08 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 15, 09:08 UTC
Russia SMS - Planned maintenance affecting Megafon
Apr 28, 20:00 - Apr 29, 00:00 UTC
On 28-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 26, 10:06 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Mar 26, 10:06 UTC
US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines
Apr 29, 03:00-07:00 UTC
We have been notified by our supplier that between 29-April-2021 03:00 UTC and 29-April-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.
In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 1, 16:12 UTC
In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 1, 16:12 UTC
Czech Republic SMS - Planned maintenance affecting T-Mobile
May 3, 23:00 - May 4, 00:00 UTC
Between 03-May-2021 23:00 UTC and 4-May-2021 00:00 UTC, the operator T-Mobile will be performing maintenance on their SMS platform.
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 20, 09:12 UTC
During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 20, 09:12 UTC
Mexico SMS - Planned maintenance affecting Telcel Mexico
May 5, 05:00-08:30 UTC
Please be advised that the operator Telcel Mexico will be performing a planned maintenance activity as per the below schedule.
Start Date/Time: 2021-05-5 05:00 UTC
End Date/Time: 2021-05-5 08:30 UTC
During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 16, 23:00 UTC
Start Date/Time: 2021-05-5 05:00 UTC
End Date/Time: 2021-05-5 08:30 UTC
During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Please contact support@nexmo.com if you have any questions.
Posted on Apr 16, 23:00 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers
May 10, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.
Start: 2021-05-10 16:00:00 UTC
End: 2021-05-10 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 01:42 UTC
Start: 2021-05-10 16:00:00 UTC
End: 2021-05-10 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 01:42 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers
May 13, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.
Start: 2021-05-13 16:00:00 UTC
End: 2021-05-13 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:00 UTC
Start: 2021-05-13 16:00:00 UTC
End: 2021-05-13 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:00 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers
May 17, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.
Start: 2021-05-17 16:00:00 UTC
End: 2021-05-17 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:16 UTC
Start: 2021-05-17 16:00:00 UTC
End: 2021-05-17 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:16 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers
May 20, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.
Start: 2021-05-20 16:00:00 UTC
End: 2021-05-20 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:33 UTC
Start: 2021-05-20 16:00:00 UTC
End: 2021-05-20 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:33 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers
Jun 10, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.
Start: 2021-06-10 16:00:00 UTC
End: 2021-06-10 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:44 UTC
Start: 2021-06-10 16:00:00 UTC
End: 2021-06-10 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:44 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers
Jun 14, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.
Start: 2021-06-14 16:00:00 UTC
End: 2021-06-14 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:54 UTC
Start: 2021-06-14 16:00:00 UTC
End: 2021-06-14 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:54 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers
Jun 17, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.
Start: 2021-06-17 16:00:00 UTC
End: 2021-06-17 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:04 UTC
Start: 2021-06-17 16:00:00 UTC
End: 2021-06-17 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:04 UTC
Japan Voice - planned maintenance affecting Toll Free Numbers
Jun 21, 16:00-20:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.
Start: 2021-06-21 16:00:00 UTC
End: 2021-06-21 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:08 UTC
Start: 2021-06-21 16:00:00 UTC
End: 2021-06-21 20:00:00 UTC
Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.
We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:08 UTC