Investigating - We are currently experiencing problems impacting the voice data displayed in our Customer dashboard and Dev Api. As a result the following data is missing:

TTS transactions from 17-May-2018 15:10 UTC until 21-May-2018 00:00 UTC.
SIP transactions from 17-May-2018 15:10 UTC until 19-May-2018 08:39 UTC and from 21-May-2018 13:15 until 21-May-2018 00:00 UTC.

Voice calls aren't impacted.

We will update this status as soon as this is resolved and the missing data is available again.
May 21, 19:00 UTC
SMS API Operational
Outbound SMS   ? Operational
Inbound SMS   ? Operational
SMPP   ? Operational
Europe traffic   ? Operational
North America (US, Canada & Caribbean) traffic   ? Operational
South & Central America traffic   ? Operational
Africa traffic   ? Operational
Asia & Oceania traffic   ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API   Operational
SIP   ? Operational
Voice API   ? Operational
Europe Traffic   Operational
North America (US, Canada & Caribbean) traffic   Operational
South & Central America traffic   Operational
Africa traffic   Operational
Asia & Oceania traffic   Operational
Number Insight API   Operational
Verify API and Verify SDK   Operational
Chat App API   Operational
Developer API   ? Degraded Performance
Nexmo Dashboard   Degraded Performance
Website   Operational
Billing and Payments   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of Nexmo's suppliers will be conducting maintenance affecting ONLY SMS to and from US Toll-Free numbers.
During the maintenance window, there may be short periods of latency for both inbound and outbound SMS.

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

If any questions, please contact support@nexmo.com.

Time Zones:
US/Eastern: 05/24/2018 00:00- 01:00
US/Central: 05/23/2018 23:00 - 00:00
US/Pacific: 05/23/2018 21:00 - 22:00
UTC : 05/24/2018 04:00 - 05:00
Posted on May 18, 19:26 UTC
rest.nexmo.com uptime
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api.nexmo.com uptime
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rest.nexmo.com response time
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api.nexmo.com response time
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smpp0.nexmo.com uptime
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smpp1.nexmo.com uptime
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smpp2.nexmo.com uptime
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smpp3.nexmo.com uptime
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smpp4.nexmo.com uptime
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Past Incidents
May 21, 2018
Resolved - This incident has been resolved.
May 21, 03:03 UTC
Investigating - Please be advised that due to local issues with our suppliers in the Laos, we have temporarily lost reach to Lao Telecom (45701).
May 20, 05:09 UTC
May 19, 2018
Completed - This maintenance has been completed.
May 19, 10:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 08:36 UTC
Scheduled - We will be performing emergency maintenance at 08:30 UTC today (24th August 2017) on our Voice servers for approximately 2 hours. There is no impact expected to customer calls.
May 19, 08:36 UTC
May 18, 2018

No incidents reported.

May 17, 2018
Resolved - This issue has now been resolved.
May 17, 13:39 UTC
Investigating - Please be advised that due to local issues with our suppliers in Malaysia, we have temporarily lost reach to U Mobile Malaysia (50218).
May 17, 11:49 UTC
May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018
This incident has been resolved.
May 10, 23:42 UTC
Resolved - This incident has been resolved.
May 10, 17:19 UTC
Investigating - Please be advised that due to local issues with our suppliers in Iran, we have temporarily lost reach to MCI Iran (43211).
May 10, 16:04 UTC
May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018
A datacenter connectivity problem on 7th-May-2018, between 06:00 and 06:20 UTC, impacted the following services:

- Account balances were temporarily inaccurate
- API requests to api-eu.nexmo.com experienced timeouts
- Inbound SIP calls
- Developer APIs were temporarily down
- New accounts creation was delayed

All services have been restored. A post-mortem will be published in the next few days.
May 7, 07:18 UTC