Nexmo Status

US SMS - Planned Maintenance affecting T-Mobile

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:01 UTC

Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2019-11-20 06:00:00 UTC
End Date/Time: 2019-11-20 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.

SMS API Under Maintenance

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Under Maintenance

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Developer API Operational

Nexmo Dashboard Operational

Website Operational

Billing and Payments Operational

Reports API Operational

[Beta] Messages API Operational

[Beta] Dispatch API Operational

[Early Adopter] In-App IP communications Operational

[Early Adopter] In-App IP Messaging Operational

[Early Adopter] In-App IP Voice Operational

[Early Adopter] In-App IP Video Operational

[Early Adopter] Conversation Operational

[Early Adopter] Conversation API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS - Planned maintenance affecting Tele2 Nov 26, 21:00 - Nov 27, 01:00 UTC

Between 27-Nov-2019 21:00 UTC and 28-Nov-2019 01:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 19, 08:33 UTC

System Metrics Month Week Day

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Past Incidents

Nov 20, 2019

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Nov 20, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 21:17 UTC

Scheduled - Between 19-Nov-2019 21:00 UTC and 20-Nov-2019 01:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 12, 21:03 UTC

Nov 19, 2019

China SMS - Service Degradation for Messages Sent towards China

Resolved - This incident has been resolved.
Nov 19, 07:29 UTC

Monitoring - A fix has been implemented and we are monitoring the results.

Please contact support@nexmo.com if you have any questions.
Nov 18, 08:55 UTC

Update - We are continuing to work on a fix for this issue and will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Nov 18, 01:01 UTC

Identified - Please be informed that due to an unexpected connection issue with one of our local suppliers, you may experience delay or delivery degradation towards China for Marketing messages.

There is no impact on notification and verification types of traffic.

We will issue an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Nov 17, 09:43 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
Nov 19, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 UTC

Scheduled - Between 18-Nov-2019 21:00 UTC and 19-Nov-2019 00:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 18, 12:21 UTC

Nov 18, 2019

US Toll Free SMS - Planned Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 18, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 UTC

Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2019-11-18 08:00:00 UTC
End Date/Time: 2019-11-18 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Nov 15, 22:44 UTC

Nov 16, 2019

Nexmo Dashboard

Resolved - This incident has been resolved.
Nov 16, 20:08 UTC

Update - Customers can now access their recent traffic data records via the Nexmo Dashboard and Search Messages API. However, the associated SMS Delivery Receipt may continue to experience latency.

Please note, as previously, there is no latency in sending SMS Delivery Receipts to your SMS DLR webhook.

We would always encourage you to enable us to send your delivery receipts to your webhook as we receive them: https://www.nexmo.com/blog/2019/07/26/receiving-sms-delivery-receipts-with-java-and-spark-dr
Nov 14, 16:19 UTC

Update - You may continue to be missing your most recent traffic data records when searching in the Nexmo Dashboard or using our search messages APIs. We are continuing to monitor the latency in this service.
Nov 13, 14:43 UTC

Monitoring - Customers are currently experiencing problems impacting the Nexmo dashboard.

You may see delays or no results for Nexmo Dashboard reports and searches.
We are continuing to monitor the situation and will provide additional information when available.
Nov 13, 00:27 UTC

Investigating - Customers are currently experiencing problems impacting the Nexmo dashboard.

You may see delays or no results for reports and searches.

We will update this status as soon as we have more information on this issue.
Nov 12, 20:30 UTC

USA & CA - Service Degradation for Messages Sent Using Toll Free Numbers

Resolved - This incident has been resolved.
Nov 16, 00:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 22:27 UTC

Investigating - We have been notified by our supplier of an issue impacting delivery receipts for SMS Inbound/Outbound sent using toll free numbers. Our customers might experience delays with receiving delivery receipts when requested.

As a result of this issue, inbound/outbound messages may experience delays. Messages will be retried once the impact has been resolved.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Nov 15, 17:43 UTC

Nov 15, 2019

USA SMS - Planned maintenance affecting AT&T USA 2/2

Completed - The scheduled maintenance has been completed.
Nov 15, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 UTC

Scheduled - Between 02:00 am and 12:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 11/15/2019 02:00:00 UTC
End: 11/15/2019 12:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Nov 12, 21:22 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Nov 15, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 UTC

Scheduled - Between 15-Nov-2019 02:00 UTC and 15-Nov-2019 04:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 11, 11:32 UTC

Nov 14, 2019

MY SMS - Planned Maintenance affecting U-Mobile

Completed - The scheduled maintenance has been completed.
Nov 14, 16:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:00 UTC

Scheduled - Please be advised that operator: U-Mobile will be performing a planned maintenance activity as per the below schedule:

Start Date Time: 2019-11-14 16:00:00 UTC
End Date/Time: 2019-11-14 16:30:00 UTC

During this period, you may encounter difficulties sending inbound and outbound messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 11, 08:33 UTC

USA SMS - Planned maintenance affecting AT&T USA 1/2

Completed - The scheduled maintenance has been completed.
Nov 14, 12:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:01 UTC

Scheduled - Between 02:00 am and 12:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 11/14/2019 02:00:00 UTC
End: 11/14/2019 12:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Nov 12, 21:21 UTC

US SMS - Planned Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 14, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 07:00 UTC

Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2019-11-14 07:00:00 UTC
End Date/Time: 2019-11-14 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Nov 13, 18:19 UTC

Russia SMS - Planned maintenance affecting Motiv, Beeline, Megafon

Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 UTC

Scheduled - Between 13-Nov-2019 21:00 UTC and 14-Nov-2019 00:00 UTC the operator Motiv, Beeline, Megafon will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 11, 11:23 UTC

Nov 13, 2019

Russia SMS - Planned maintenance affecting Tele2 [13-Nov-2019]

Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 09:04 UTC

Scheduled - Between 13-Nov-2019 21:00 UTC and 13-Nov-2019 23:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 13, 09:02 UTC

US SMS - Planned Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 13, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 UTC

Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2019-11-13 08:00:00 UTC
End Date/Time: 2019-11-13 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Nov 11, 20:14 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Nov 13, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 UTC

Scheduled - Between 12-Nov-2019 21:00 UTC and 13-Nov-2019 01:00 UTC the operator Tele2 will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 8, 00:00 UTC

Nov 12, 2019

US SMS - Planned Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 07:00 UTC

Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2019-11-12 07:00:00 UTC
End Date/Time: 2019-11-12 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Nov 9, 23:04 UTC

Nov 11, 2019

Russia SMS - Delivery issue to Beeline

Resolved - This incident has been resolved.
Nov 11, 15:35 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 11:54 UTC

Identified - Please be informed that due to an unexpected platform outage on the operator's network, you may experience delays on message sent towards Russia Beeline.

We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Nov 11, 10:10 UTC

Nov 10, 2019

Mexico Degradation - Inbound Messages sent using ATT Mexico

Resolved - This incident has been resolved.
Nov 10, 00:36 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 23:48 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 9, 23:40 UTC

Investigating - We have been informed by our suppliers about an issue impacting the following carrier:
ATT Mexico.

As a result of this issue, inbound messages may be impacted. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 9, 22:06 UTC

Nov 9, 2019

Russia SMS - Delivery issue to Beeline

Resolved - This incident has been resolved.
Nov 9, 14:43 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 12:30 UTC

SMS service degradation affecting small US regional carriers

Resolved - This incident has been resolved.
Nov 9, 08:34 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 07:49 UTC

Investigating - We have been informed by one of our US suppliers about an issue impacting small US regional carriers impacting SMS traffic.

As a result of this issue, outbound messages may experience delays. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 8, 23:55 UTC

Nov 8, 2019

US SMS - Planned Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 07:01 UTC

Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2019-11-08 07:00:00 UTC
End Date/Time: 2019-11-08 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Nov 7, 18:25 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:02 UTC

Scheduled - Between 08-Nov-2019 02:00 UTC and 08-Nov-2019 04:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 5, 14:26 UTC

Nov 7, 2019

US SMS - Planned Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 7, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:00 UTC

Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 11/07/2019 06:00:00 UTC
End Date/Time: 11/07/2019 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Nov 5, 20:57 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 16:19 UTC

Scheduled - Between 06-Nov-2019 21:00 UTC and 07-Nov-2019 00:00 UTC the operator Beeline will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 31, 16:18 UTC

Nov 6, 2019

U.S.A - Delivery Receipt Latency for Messages Sent Using Toll free numbers

Resolved - This incident has been resolved.
Nov 6, 21:25 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 19:46 UTC

Investigating - We have been notified by our supplier of an issue impacting delivery receipts for SMS Inbound/Outbound sent using toll free numbers. Our customers might experience delays with receiving delivery receipts when requested.

Please note that SMS Inbound/Outbound messages are not affected by this issue.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Nov 6, 17:19 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Nov 6, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 UTC

Scheduled - Between 06-Nov-2019 19:00 UTC and 07-Nov-2019 01:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 1, 15:08 UTC

US SMS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:01 UTC

Scheduled - We have been notified by our supplier that between 6-Nov-2019 07:00 UTC and 06-Nov-2019 11:00 UTC, the supplier will be performing maintenance on their platform.

There may be delays in outbound and inbound messages, as well as delivery receipt notifications.

Please contact support@nexmo.com if you have any questions.
Nov 6, 01:00 UTC

USA SMS - Planned maintenance affecting Sprint

Completed - The scheduled maintenance has been completed.
Nov 6, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 04:00 UTC

Scheduled - Between 04:00 and 11:00 am (UTC) on 6th November 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint

Impact Scope: Standard Rate Inbound and Outbound SMS
Start: 2019-11-06 04:00:00 UTC
End:2019-11-06 11:00:00 UTC

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 28, 20:44 UTC

USA SMS - Planned maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Nov 6, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 UTC

Scheduled - Between 02:00 and 05:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 11/05/2019 02:00:00 UTC
End: 11/05/2019 05:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Nov 1, 18:33 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Nov 6, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:01 UTC

Scheduled - Between 06-Nov-2019 02:00 UTC and 06-Nov-2019 04:00 UTC the operator Megafon will be performing maintenance on their SMS platform.

During this time you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 5, 11:03 UTC

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