In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 UTC
Scheduled - Between 08:00 and 09:00 am (UTC) on the 27th of May 2020, our supplier will be performing maintenance on their SMS platform.

Impact Scope: Intermittent loss of connectivity
Start: 2020-05-27 08:00:00 UTC
End: 2020-05-27 09:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent through short codes to and from subscribers.

Please contact support@nexmo.com if you have any questions.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 UTC
Scheduled - Between 27-May-2020 04:00 UTC and 27-May-2020 11:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
SMS API Under Maintenance
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Under Maintenance
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Early Adopter] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Russia SMS - Planned maintenance affecting Tele2 May 27, 20:00 - May 28, 00:00 UTC
Between 27-May-2020 20:00 UTC and 27-May-2020 23:59UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on May 26, 08:10 UTC
Between 28-May-2020 04:00 UTC and 28-May-2020 11:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
Posted on May 22, 23:22 UTC
Between 29-May-2020 04:00 UTC and 29-May-2020 11:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
Posted on May 22, 23:23 UTC
Scheduled
Between 06:00 and 12:00 (UTC) on 2nd of June 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope: Standard Rate Inbound & Outbound SMS, SMS Delivery Reports
Start: 2020-06-02 06:00:00 UTC
End: 2020-06-02 12:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, inbound and outbound SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on May 15, 13:22 UTC
Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-06-02 09:00:00 UTC
End: 2020-06-02 11:00:00 UTC

Impacted Carrier(s):
Altice Mobile
Atlantic Tele-Network International (ATNI)
Aerialink
Blue Wireless aka Buffalo Lake Erie Wireless Systems Co.
Bandwidth
Brightlink
Cell One North East Arizona
Chariton Valley
DCC
Enflick
Indigo Wireless
Inteliquent
Limitless/Immix
Nemont/Sagebrush PCS
Pine Cellular
Pinger
Pioneer Cellular
Sagebrush Cellular
Telnyx
TextMe
Triangle Wireless
United Wireless/OCN
Viya

During the maintenance period, inbound SMS will be queued by the carrier and outbound SMS will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on May 15, 20:50 UTC
Please be advised that Verizon will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 03/06/2020 04:00:00 UTC
End Date/Time: 03/06/2020 07:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Posted on May 25, 20:03 UTC
Between 06:00 and 12:00 (UTC) on 27th of May 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope: Standard Rate Inbound & Outbound SMS, SMS Delivery Reports
Start: 2020-06-07 05:00:00 UTC
End: 2020-06-07 10:00:00 UTC

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, inbound and outbound SMS will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on May 25, 18:31 UTC
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Past Incidents
May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:01 UTC
Scheduled - Between 26-May-2020 22:00 UTC and 27-May-2020 02:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 21, 13:22 UTC
Completed - The scheduled maintenance has been completed.
May 27, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:02 UTC
Scheduled - Between 26-May-2020 21:00 UTC and 27-May-2020 01:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 26, 08:07 UTC
May 26, 2020
Completed - The scheduled maintenance has been completed.
May 26, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 14:01 UTC
Scheduled - We have been notified by our supplier that between 26-May-2020 14:01 UTC and 26-May-2020 17:30 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Outbound and inbound calls may experience intermittent connection or call quality issues towards Telstra numbers.

Please contact support@nexmo.com if you have any questions.
May 21, 02:09 UTC
Resolved - This incident has been resolved.

All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the future.
May 26, 15:09 UTC
Monitoring - Today, from 12:35 to 12:55 (UTC), we experienced issues with our callback delivery service for our Dispatch and Messages Sandbox APIs. As a result, customers may have experienced delays of a few minutes when receiving status update callbacks for their outbound messages when using these APIs. We have fixed this and are now monitoring the situation.
May 26, 13:29 UTC
Completed - The scheduled maintenance has been completed.
May 26, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 22, 10:31 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Tuesday the 26th of May between 11:00am -11:30am (UTC).

Traffic impact:
During the maintenance window on our SMS API platform, there will be possible degradation terminating to Denmark and Sweden.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
May 22, 10:29 UTC
Completed - The scheduled maintenance has been completed.
May 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:00 UTC
Scheduled - Between 06:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-26 06:00:00 UTC
End: 2020-05-26 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 22, 21:22 UTC
Completed - The scheduled maintenance has been completed.
May 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 20:00 UTC
Scheduled - Between 25-May-2020 20:00 UTC and 26-May-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
May 21, 07:56 UTC
May 25, 2020
Completed - The scheduled maintenance has been completed.
May 25, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:00 UTC
Scheduled - Between 25-May-2020 21:00 UTC and 26-May-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 23, 23:02 UTC
Completed - The scheduled maintenance has been completed.
May 25, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 14:02 UTC
Scheduled - We have been notified by our supplier that between 25-May-2020 14:01 UTC and 25-May-2020 17:30 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Outbound and inbound calls may experience intermittent connection or call quality issues towards Telstra numbers.

Please contact support@nexmo.com if you have any questions.
May 21, 02:04 UTC
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Completed - The scheduled maintenance has been completed.
May 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 04:00 UTC
Scheduled - Between 04:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-22 04:00:00 UTC
End: 2020-05-22 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 20, 20:25 UTC
Resolved - This incident has been resolved.
May 22, 02:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 00:38 UTC
Investigating - We have been informed by one of our US suppliers about an issue impacting the following carrier:
Sprint USA

As a result of this issue, inbound and outbound messages and delivery receipts may be impacted.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 21, 19:45 UTC
Completed - The scheduled maintenance has been completed.
May 22, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 UTC
Scheduled - Between 21-May-2020 22:00 UTC and 22-May-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 15, 13:42 UTC
May 21, 2020
Completed - The scheduled maintenance has been completed.
May 21, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:01 UTC
Scheduled - We have been notified by our supplier that between 21-May-2020 14:01 UTC and 21-May-2020 17:30 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Outbound and inbound calls may experience intermittent connection or call quality issues towards Telstra numbers.

Please contact support@nexmo.com if you have any questions.
May 21, 02:08 UTC
Completed - The scheduled maintenance has been completed.
May 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 09:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-05-21 09:00:00 UTC
End: 2020-05-21 11:00:00 UTC

Impacted Carrier(s):
Altice Mobile
Atlantic Tele-Network International (ATNI)
Aerialink
Blue Wireless aka Buffalo Lake Erie Wireless Systems Co.
Bandwidth
Brightlink
Cell One North East Arizona
Chariton Valley
DCC
Enflick
Indigo Wireless
Inteliquent
Limitless/Immix
Nemont/Sagebrush PCS
Pine Cellular
Pinger
Pioneer Cellular
Sagebrush Cellular
Telnyx
TextMe
Triangle Wireless
United Wireless/OCN
Viya

During the maintenance period, inbound SMS will be queued by the carrier and outbound SMS will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 8, 18:19 UTC
Completed - The scheduled maintenance has been completed.
May 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 04:00 UTC
Scheduled - We have been notified by our supplier that between 21-May-2020 04:00 UTC and 21-May-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 14, 22:21 UTC
Completed - The scheduled maintenance has been completed.
May 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:00 UTC
Scheduled - Between 20-May-2020 20:00 UTC and 15-May-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 14, 12:08 UTC
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:00 UTC
Scheduled - Between 04:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-20 04:00:00 UTC
End: 2020-05-20 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 18, 20:14 UTC
Completed - The scheduled maintenance has been completed.
May 20, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:00 UTC
Scheduled - Between 20-May-2020 04:00 UTC and 20-May-2020 10:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
May 14, 23:15 UTC
Completed - The scheduled maintenance has been completed.
May 20, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 UTC
Scheduled - Between 19-May-2020 21:00 UTC and 20-May-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 14, 13:10 UTC
Completed - The scheduled maintenance has been completed.
May 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 UTC
Scheduled - Between 19-May-2020 21:00 UTC and 20-May-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 13, 11:23 UTC
May 19, 2020
Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 UTC
Scheduled - Between 19-May-2020 09:00 UTC and 19-May-2020 11:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
May 12, 16:28 UTC
Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:00 UTC
Scheduled - Between 10:00 and 11:00 am (UTC) on the 19th of May 2020, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Fido Canada
Rogers Canada

Impact Scope: Outbound and Inbound SMS and Delivery Receipt
Start: 2020-05-19 10:00:00 UTC
End: 2020-05-19 11:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and from subscribers on the affected carrier.

Please contact support@nexmo.com if you have any questions.
May 11, 20:52 UTC
Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2020-05-19 09:00:00 UTC
End: 2020-05-19 11:00:00 UTC

Impacted Carrier(s):
Altice Mobile
Atlantic Tele-Network International (ATNI)
Aerialink
Blue Wireless aka Buffalo Lake Erie Wireless Systems Co.
Bandwidth
Brightlink
Cell One North East Arizona
Chariton Valley
DCC
Enflick
Indigo Wireless
Inteliquent
Limitless/Immix
Nemont/Sagebrush PCS
Pine Cellular
Pinger
Pioneer Cellular
Sagebrush Cellular
Telnyx
TextMe
Triangle Wireless
United Wireless/OCN
Viya

During the maintenance period, inbound SMS will be queued by the carrier and outbound SMS will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 6, 19:20 UTC
Completed - The scheduled maintenance has been completed.
May 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 UTC
Scheduled - Between 19-May-2020 04:00 UTC and 19-May-2020 10:00 UTC, AT&T will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.

Please contact support@nexmo.com if you have any questions.
May 14, 23:14 UTC
Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 UTC
Scheduled - Between 18-May-2020 21:00 UTC and 19-May-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, message delivery to subscribers may be affected for this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 13, 20:26 UTC
Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 UTC
Scheduled - Between 18-May-2020 20:00 UTC and 19-May-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 13, 16:58 UTC
May 18, 2020
Completed - The scheduled maintenance has been completed.
May 18, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:00 UTC
Scheduled - Between 05:00 am and 11:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-18 05:00:00 UTC
End: 2020-05-18 11:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 15, 22:18 UTC
Resolved - This incident has been resolved
May 18, 10:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 09:57 UTC
Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 18, 06:52 UTC
May 17, 2020
Completed - The scheduled maintenance has been completed.
May 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 04:01 UTC
Scheduled - We have been notified by our supplier that between 17-May-2020 04:00 UTC and 17-May-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 12, 20:55 UTC
May 16, 2020
Resolved - We have completed monitoring of the incident, and haven't detected any further issues. Please let support@nexmo.com know if you continue to experience problems with this.
May 16, 09:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 22:44 UTC
Investigating - We are currently experiencing issues impacting our Messages and Dispatch APIs. As a result customers may experience delays receiving callbacks and inbound messages.

We will update this announcement as soon as there is an update or it is resolved.
May 15, 19:09 UTC
May 15, 2020
Resolved - This incident has been resolved.
May 15, 12:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 11:50 UTC
Investigating - We have been informed by one of our US suppliers about an issue impacting the following carrier:
AT&T.

As a result of this issue, inbound and outbound messages and delivery receipts may be impacted.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 15, 11:33 UTC
Completed - The scheduled maintenance has been completed.
May 15, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 04:02 UTC
Scheduled - Between 04:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their Toll-Free SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-15 04:00:00 UTC
End: 2020-05-15 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 13, 20:21 UTC
Completed - The scheduled maintenance has been completed.
May 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:01 UTC
Scheduled - Between 14-May-2020 21:00 UTC and 15-May-2020 01:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 8, 15:27 UTC
Completed - The scheduled maintenance has been completed.
May 15, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:30 UTC
Scheduled - Between 14-May-2020 23:30 UTC and 15-May-2020 00:30 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 14, 12:06 UTC
May 14, 2020
Completed - The scheduled maintenance has been completed.
May 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:01 UTC
Scheduled - Between 03:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their Toll-Free SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-14 03:00:00 UTC
End: 2020-05-14 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 12, 20:45 UTC
Completed - The scheduled maintenance has been completed.
May 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:01 UTC
Scheduled - We have been notified by our supplier that between 14-May-2020 04:00 UTC and 14-May-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
May 7, 20:44 UTC
May 13, 2020
Postmortem - Read details
May 19, 11:21 UTC
Resolved - We have completed monitoring of the incident, and haven't detected any further issues. Please let support@nexmo.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
May 13, 14:30 UTC
Monitoring - We have experienced an issue causing delays in SMS callbacks as well as SMS delayed and missing Voice API callbacks from 08:20 to 08:56 UTC. There has also been a delay in Messages API callbacks and inbound messages until 09:11 UTC. We have applied a fix and we're currently monitoring. The impact is limited to Europe.
May 13, 09:43 UTC
Completed - The scheduled maintenance has been completed.
May 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 12, 11:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 12, 10:56 UTC
Scheduled - Between 13-May-2020 07:00 UTC and 13-May-2020 11:00 UTC our supplier will be performing maintenance on global Orange networks.

During this time you may see errors or service degradation.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 12, 10:49 UTC
Completed - The scheduled maintenance has been completed.
May 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 UTC
Scheduled - Between 04:00 am and 10:00 am (UTC), the carrier will be performing maintenance on their Toll-Free SMS platform.

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-05-13 04:00:00 UTC
End: 2020-05-13 10:00:00 UTC

During the maintenance period, customers may experience delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.
May 11, 20:43 UTC
Resolved - We are currently investigating an issue impacting callbacks.

You may have seen missing callbacks for all products from 13-May-2020 10:18 UTC until 10:34 UTC from our European Data Centers.

API requests and new traffic has not been affected. This incident is independent of the issue at 08:20 UTC.

We will update this status as soon as we have more information on this issue.
May 13, 09:18 UTC
Resolved - This incident has been resolved.
May 13, 08:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 07:11 UTC
Investigating - We are currently observing SMS delivery degradation towards Hutchison Indonesia affecting Domestic brands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 13, 05:22 UTC
Completed - The scheduled maintenance has been completed.
May 13, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:00 UTC
Scheduled - Between 12-May-2020 21:00 UTC and 13-May-2020 01:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
May 8, 15:23 UTC