All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice-related API's Operational
Call API Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Chat App API Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
rest.nexmo.com uptime
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api.nexmo.com uptime
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api.nexmo.com response time
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smpp0.nexmo.com uptime
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smpp1.nexmo.com uptime
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smpp2.nexmo.com uptime
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Past Incidents
Jul 28, 2017

No incidents reported today.

Jul 27, 2017

No incidents reported.

Jul 26, 2017

No incidents reported.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017
Connectivity problems
Resolved - This incident has been resolved.
Jul 20, 10:09 UTC
Monitoring - Our connectivity problems have been solved, and services are back to normal.

This incident will be reviewed, and a post-mortem will be shared publicly in the next few days.

We apologise for any inconvenience caused.
Jul 20, 07:40 UTC
Update - Our US data centre is unfortunately still facing problems. We are working together with our hardware vendor to restore all services back.

Customers may experience:
- Intermittent connection errors towards our APIs (including SMS, US Shortcodes, Number Insight, Voice, TTS, Call, and Verify)
- Intermittent connection errors towards SMPP0, SMPP1 and SMPP2
- Delays to inbound and outbound SMS
- Inaccurate analytics data on the Dashboard
Jul 20, 07:03 UTC
Identified - A data centre connectivity problem has been identified and partially corrected. Customers may still face intermittent connectivity issues. Our team is working to restore service completely.

We will provide more updates as soon as possible.
Jul 20, 05:23 UTC
Investigating - We are currently experiencing a connectivity problem impacting our APIs and SMPP front ends.

Our team is working to restore service as quick as possible. We will share more details as soon as possible.
Jul 20, 04:52 UTC
Jul 19, 2017
Voice API degradation
Resolved - This isdue has been resolved. The post-mortem for this issue will be posted here once available.
Jul 19, 10:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 07:51 UTC
Investigating - We are currently experiencing an issue impacting some Voice API interactions: customers may not receive all call event callbacks and may be unable to modify call flow via API requests.
Jul 19, 07:38 UTC
SMS delivery to Qatar
Resolved - This incident has been resolved.
Jul 19, 03:06 UTC
Identified - Please be advised that due to technical issues with the operators in Qatar, we are temporarily experiencing degraded quality of delivery.

We we will post any updates here as soon as we have more feedback.
Jul 18, 16:53 UTC
Jul 18, 2017
Voice API degradation
Resolved - After extensive monitoring, this issue can be confirmed as resolved. The post-mortem for this issue will be posted here once available.
Jul 18, 16:20 UTC
Investigating - We are continuing to experience intermittent connectivity problems on our Washington data center. Customers may experience timeouts on our Voice API and failed inbound calls, but this is affecting very few calls. This is a follow on from yesterday's incident but is not currently affecting the majority of calls or conversations. We will provide more details as they become available.

This incident has been edited for clarity of the current situation.
Jul 12, 10:50 UTC
Identified - We are experiencing intermittent connectivity problems on our Washington data centre.

Customers may experience timeouts on our Voice API and failed inbound calls.

We will provide more details as they become available.
Jul 12, 09:22 UTC
Monitoring - Please be advised that we just experienced a connectivity problem in our Washington data centre, causing API timeouts and failed inbound calls.

The incident impacted Voice API customers between 13:55 and 14:10 UTC.
Jul 11, 14:15 UTC
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

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