Update - According to our investigations this issue is isolated to emails sent from support@nexmo.com and support@tokbox.com. This means that updates to any support requests may be going to your spam folders.

From what we have observed it is only Google Mail servers that are flagging the emails as spam, and it is a low percentage of emails.

If you are impacted by this issue and need assistance please reach out to support@nexmo.com and include a copy of the email headers of an impacted email. Remember to check your spam folder for our response.
Apr 2, 13:02 UTC
Update - We are continuing to investigate this issue.
Apr 2, 07:29 UTC
Update - We continue to investigate this issue. Not all emails are impacted.
Apr 1, 22:11 UTC
Update - We are continuing to investigate this issue.
Apr 1, 22:11 UTC
Investigating - We have been alerted that some emails being sent from support@nexmo.com are being flagged as spam and therefore not successfully arriving to our customers' inboxes. We are investigating this issue at the moment.

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Apr 1, 17:52 UTC
Monitoring - Service has been restored and we are monitoring the results.
Mar 16, 08:49 UTC
Identified - This is to inform you that all internet services in Myanmar will be shut down starting from midnight on 15th March 2021 local time according to the Military Junta until further notice due to the current political situation there.

Customers may experience irregular or inconsistent delivery into all of Myanmar.
Inbound/Outbound/DLR traffic may be impacted.

We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Mar 15, 14:25 UTC
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Russia SMS - Planned maintenance affecting Tele2 Apr 20, 20:00 - Apr 21, 00:00 UTC
Between 20-April-2021 20:00 UTC and 21-April-2021 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 12, 16:10 UTC
Between 20-April-2021 20:30 UTC and 21-April-2021 00:30 UTC, the operator H3G Hutchison will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 19, 10:36 UTC
Between 21-Apr-2021 20:00 UTC and 22-Apr-2021 05:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Mar 26, 10:05 UTC
Between 21-April-2021 21:00 UTC and 22-April-2021 05:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 8, 10:00 UTC
Russia SMS - Planned maintenance affecting Tele2 Apr 21, 21:00 - Apr 22, 05:00 UTC
Between 21-April-2021 21:00 UTC and 22-April-2021 05:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 8, 16:34 UTC
We have been notified by our supplier that between 22-April-2021 03:00 UTC and 22-April-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 1, 16:05 UTC
On 26-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 15, 09:08 UTC
On 28-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Mar 26, 10:06 UTC
We have been notified by our supplier that between 29-April-2021 03:00 UTC and 29-April-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 1, 16:12 UTC
Between 03-May-2021 23:00 UTC and 4-May-2021 00:00 UTC, the operator T-Mobile will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 20, 09:12 UTC
Please be advised that the operator Telcel Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-05-5 05:00 UTC
End Date/Time: 2021-05-5 08:30 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Posted on Apr 16, 23:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-10 16:00:00 UTC
End: 2021-05-10 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 01:42 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-13 16:00:00 UTC
End: 2021-05-13 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-17 16:00:00 UTC
End: 2021-05-17 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:16 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-05-20 16:00:00 UTC
End: 2021-05-20 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:33 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-10 16:00:00 UTC
End: 2021-06-10 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:44 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-14 16:00:00 UTC
End: 2021-06-14 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 02:54 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-17 16:00:00 UTC
End: 2021-06-17 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:04 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-06-21 16:00:00 UTC
End: 2021-06-21 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Posted on Apr 12, 03:08 UTC
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Past Incidents
Apr 20, 2021
Resolved - This incident has been resolved.
Apr 20, 04:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 03:45 UTC
Investigating - We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Rogers Canada.

As of result, you experience delays on outbound and inbound messages towards subscribers of the carrier mentioned above. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Apr 19, 16:17 UTC
Completed - The scheduled maintenance has been completed.
Apr 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 20:00 UTC
Scheduled - On 19-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 26, 10:04 UTC
Apr 19, 2021
Completed - The scheduled maintenance has been completed.
Apr 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 16:00 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-04-19 16:00:00 UTC
End: 2021-04-19 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Apr 12, 01:24 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 UTC
Scheduled - Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-04-19 05:00 UTC
End Time: 2021-04-19 10:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 16, 20:26 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 UTC
Scheduled - Please be advised that our North America long number supplier will be performing a planned maintenance activity as per the below schedule.

Start: 2021-04-19 04:00:00 UTC
End: 2021-04-19 06:00:00 UTC

Impact MT: Clients may experience delayed MTs towards the US
Impact MO: Clients may experience delayed MOs from the US
Impact DLR: Clients may experience delayed DRs from the US

Please contact support@nexmo.com if you have any questions.
Apr 12, 09:34 UTC
Apr 18, 2021
Completed - The scheduled maintenance has been completed.
Apr 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 16:01 UTC
Scheduled - Between 16:00 and 23:00 (UTC) on the 18th Apr 2021, the operator SoftBank will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 12, 12:51 UTC
Apr 17, 2021
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:00 UTC
Scheduled - Between 16-April-2021 23:00 UTC and 17-April-2021 04:00 UTC, the operator Telekom Srbija will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 15, 11:08 UTC
Apr 16, 2021
Completed - The scheduled maintenance has been completed.
Apr 16, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 UTC
Scheduled - Please be advised that Vodafone New Zealand will be performing a planned maintenance activity as per the below schedule.

During maintenance there might be disruption to the service for 15 min, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2021-04-16 13:00:00 UTC
End: 2021-04-16 13:30:00 UTC

Please contact support@nexmo.com if you have any questions.
Apr 8, 04:23 UTC
Resolved - This incident has been resolved.
Apr 16, 12:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 09:51 UTC
Investigating - We are currently experiencing issues affecting UK LVNs towards Lycamobile. We will issue an update as soon as more information becomes available.
Please contact support@nexmo.com if you have any questions.
Apr 15, 10:38 UTC
Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our Voice platform affecting customers operating in Japan.

Start: 2021-04-15 16:00:00 UTC
End: 2021-04-15 20:00:00 UTC

Traffic impact:
Japan Voice Toll Free numbers Inbound traffic and termination originating from Toll Free numbers will be unavailable for a few seconds in the maintenance window.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Apr 9, 09:57 UTC
Resolved - This incident has been resolved.
Apr 15, 09:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 08:30 UTC
Investigating - We are currently observing SMS delay towards Indonesia PT Hutchison 3 Network which is impacting international brand customers.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Apr 15, 07:14 UTC
Resolved - This incident has been resolved.
Apr 15, 07:21 UTC
Monitoring - This issue has been resolved since 15-Apr-2021 5:00 UTC.

Customers connected to our APAC datacenter might have experienced call drop around 15-Apr-2021 4:24 UTC

All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this.
Apr 15, 05:59 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following services...

Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Apr 15, 05:42 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:01 UTC
Scheduled - We have been notified by our supplier that between 15-April-2021 03:00 UTC and 15-April-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 1, 16:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:01 UTC
Scheduled - On 14-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 25, 10:23 UTC
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 UTC
Scheduled - Between 14-April-2021 19:00 UTC and 20:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 8, 15:36 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:00 UTC
Scheduled - Between 04:00 and 13:00 (UTC) on the 14th Apr 2021, the carrier US Sprint will be performing maintenance on their SMS platform.

During the maintenance window, customers might experience intermittent latency in delivery report messages, however in the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 8, 04:34 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 UTC
Scheduled - Between 13-April-2021 23:00 UTC and 14-April-2021 01:00 UTC, the operator T-Mobile will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 8, 10:39 UTC
Apr 13, 2021
Resolved - This incident has been resolved.
Apr 13, 12:18 UTC
Update - We are continuing to monitor for any further issues.
Apr 13, 12:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 12:16 UTC
Update - We are continuing to investigate this issue.
Apr 13, 11:58 UTC
Investigating - We are investigating an issue where customers may observe balance inconsistencies in the Vonage Dashboard and API responses. This behaviour impacts the view of the balance but it does not affect spend/topup.
We aim to provide an update on our investigation within 1 hour.
Apr 13, 11:51 UTC
Completed - The scheduled maintenance has been completed.
Apr 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:01 UTC
Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2021-04-13 04:00:00 UTC
End: 2021-04-13 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Apr 9, 18:13 UTC
Completed - The scheduled maintenance has been completed.
Apr 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 UTC
Scheduled - On 12-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 26, 10:02 UTC
Apr 12, 2021
Resolved - This incident has been resolved.
Apr 12, 18:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 18:05 UTC
Investigating - We have been notified by our US suppliers about an issue impacting short codes to the Verizon network. They are experiencing issues within their messaging platform, which may affect SMS & MMS sent via short codes, which may result in some latency issues.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@nexmo.com if you have any questions. (edited)
Apr 12, 15:48 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 04:01 UTC
Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2021-04-12 04:00:00 UTC
End: 2021-04-12 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Apr 9, 18:09 UTC
Resolved - This incident has been resolved.
Apr 12, 10:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 10:22 UTC
Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, T-Mobile USA. You might experience temporary delays in delivery receipts to T-Mobile USA.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Apr 12, 09:58 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 UTC
Scheduled - Please be advised that Mexico AT&T will be performing a planned maintenance activity as per the below schedule.

Start: 2021-04-11 19:00:00 UTC
End: 2021-04-12 01:00:00 UTC

Impact: During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays.

Please contact support@nexmo.com if you have any questions.
Apr 9, 15:20 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 UTC
Scheduled - Between 11-April-2021 19:00 UTC and 12-April-2021 00:00 UTC, the operators Tele2 and Altel will be performing maintenance on their SMS platforms.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 9, 15:58 UTC
Apr 11, 2021
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 15:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 14:33 UTC
Investigating - We are currently observing SMS delivery degradation towards Belarus A1 network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Apr 9, 11:38 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 13:00 UTC
Scheduled - Please be advised that Vodafone New Zealand will be performing a planned maintenance activity as per the below schedule.

During maintenance there might be disruption to the service for 15 min, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2021-04-09 13:00:00 UTC
End: 2021-04-09 13:30:00 UTC

Please contact support@nexmo.com if you have any questions.
Apr 8, 04:21 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 UTC
Scheduled - During the maintenance period Brand and Campaign creation will be unavailable through the Customer Dashboard.

Please contact support@nexmo.com if you have any questions.
Mar 30, 17:22 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 UTC
Scheduled - On 8-Apr-2021 between 21:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 7, 10:10 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 UTC
Scheduled - Between 8-April-2021 21:00 UTC and 9-April-2021 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 6, 14:44 UTC
Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 UTC
Scheduled - On 8-Apr-2021 between 20:00 UTC and 23:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 7, 10:15 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 UTC
Scheduled - Between April 8th, 2021 21:00 UTC and April 8th, 2021 23:00 UTC, the operator Motiv will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 6, 17:14 UTC
Resolved - This incident has been resolved.
Apr 8, 18:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 17:48 UTC
Investigating - We are currently observing SMS delivery degradation towards Israel Orange/Partner. This is due to a problem on the operator's side, we will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Apr 8, 16:03 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 04:02 UTC
Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2021-04-08 04:00:00 UTC
End: 2021-04-08 16:30:00 UTC

Please contact support@nexmo.com if you have any questions.
Apr 5, 19:11 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 11:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 11:00 UTC
Scheduled - Between 8-April-2021 11:00 UTC and 8-April-2021 12:30 UTC, the operator Vinaphone will be performing maintenance on their SMS platform.

During this maintenance period, outbound messages towards Vinaphone may experience short-term delays.

Please contact support@nexmo.com if you have any questions.
Apr 8, 10:46 UTC
Resolved - This incident has been resolved.
Apr 8, 08:44 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Singapore Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Singapore Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Apr 7, 12:37 UTC
Resolved - This incident has been resolved.
Apr 8, 08:33 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our India Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed India Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Apr 7, 13:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 03:01 UTC
Scheduled - We have been notified by our supplier that between 08-April-2021 03:00 UTC and 08-April-2021 07:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 1, 15:56 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 UTC
Scheduled - Between 8-April-2021 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 6, 14:28 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 UTC
Scheduled - Between 7-April-2021 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 5, 20:55 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 UTC
Scheduled - On 7-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 25, 10:21 UTC
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 18:01 UTC
Scheduled - Between 7-April-2021 18:00 UTC and 7-April-2021 22:30 UTC, the operator H3G Hutchison and Etisalat will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 6, 11:20 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - Please be advised that T-Mobile US will be performing a planned maintenance activity as per the below schedule.

Start: 2021-04-07 04:00:00 UTC
End: 2021-04-07 11:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Apr 5, 20:50 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - Please be advised that AT&T will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2021-04-07 04:00:00 UTC
End: 2021-04-07 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Apr 5, 19:08 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - Please be advised that Verizon will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start: 2021-04-07 04:00:00 UTC
End: 2021-04-07 09:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Apr 6, 22:14 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start: 2021-4-07 04:00:00 UTC
End: 2021-4-07 06:00:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Mar 15, 20:13 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 23:00 UTC
Scheduled - To ensure the highest standards and availability of our services according to EU regulations, Vonage is scheduling a maintenance window on our SMS termination platform on Tuesday the 6th of April between 11:00pm -12:00am (UTC).
Traffic impact:
During the maintenance window:
a) We do not expect impact in delivery, but customers may observe increased latency on delivery terminating (SMS MT) to Germany, Iraq, Italy, Kuwait and Venezuela.
b) Complete Outage on Inbound and 2-way services for Italy LVN starting with 393399957xxx and 393399958xxx.

We apologise in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Mar 30, 15:25 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 20:00 UTC
Scheduled - Between 6-April-2021 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 26, 12:41 UTC
Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:06 UTC
Scheduled - Between April 6th, 2021 21:00 UTC and April 6th, 2021 23:00 UTC, the operator Motiv will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Apr 2, 16:56 UTC
Resolved - This incident has been resolved.
Apr 6, 12:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 11:27 UTC
Investigating - We are currently observing SMS delivery degradation towards Guatemala Claro network. We are working with our carrier partners to resolve the issue, and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Apr 6, 07:24 UTC
Completed - The scheduled maintenance has been completed.
Apr 6, 08:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 05:45 UTC
Scheduled - Please be advised that the operator Mexico Radiomovil Dipsa, S.A. De C.V. (Telcel) will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-04-6 05:45 UTC
End Date/Time: 2021-04-6 08:15 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Mar 27, 01:52 UTC
Completed - The scheduled maintenance has been completed.
Apr 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 UTC
Scheduled - Between 5-April-2021 21:00 UTC and 6-April-2021 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 31, 15:04 UTC
Completed - The scheduled maintenance has been completed.
Apr 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 20:00 UTC
Scheduled - On 5-Apr-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Mar 25, 10:21 UTC