Nexmo Status

All Systems Operational

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Chat App API Operational

Developer API Operational

Nexmo Dashboard Operational

Website Operational

Billing and Payments Operational

Reports API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

rest.nexmo.com uptime

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api.nexmo.com uptime

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smpp0.nexmo.com uptime

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smpp1.nexmo.com uptime

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smpp4.nexmo.com uptime

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Past Incidents

Oct 20, 2018

No incidents reported today.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

Nexmo Dashboard Analytics and Delivery data delayed

Resolved - The cause of our data delay has been resolved.

The following services were impacted from 11-10-2018 05:00 AM UTC until 11-10-2018 11:30 AM UTC.:
Dashboard Analytics reports
Dashboard Delivery reports

This data between 11-10-2018 05:00 AM UTC and 11-10-2018 11:30 AM UTC will continue to be inaccurate until we can restore it, but as of 11-10-2018 11:30 AM UTC all future data is present.

All other Dashboard reports and customer services have not been impacted.

Please refer to https://help.nexmo.com/hc/en-us/articles/360017851111-Dashboard-Analytics-and-Delivery-reports-data-delayed-11th-October-2018 for further updates on the status of the affected data.
Oct 11, 17:28 UTC

Monitoring - We have identified the root cause of the delayed data and are fixing it.

Analytics and Delivery data is up-to-date and accurate from 11-10-2018 11:30 AM UTC onwards.
Analytic and Delivery data for the period 11-10-2018 05:00 AM UTC until 11-10-2018 11:30 AM UTC will continue to be delayed until it can be corrected.

We will post further updates here when we have them.
Oct 11, 11:45 UTC

Investigating - Customers are experiencing problems with delayed data on the Nexmo Dashboard.

As a result the following data is delayed:
Analytics reports from 11-10-2018 05:00 AM UTC on.
Delivery reports from 11-10-2018 05:00 AM UTC on.

Customer traffic and all other reports in the Dashboard are not impacted.

We will update this status as soon as this is resolved and the delayed data is available again.
Oct 11, 10:37 UTC

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

Accounts and numbers changes delay

Resolved - No further impacts to account activity have been observed since October 7th 11:00 AM UTC, so we will be marking this incident as resolved.

We will follow up with a full post-mortem once our internal investigation is completed.
Oct 8, 07:57 UTC

Monitoring - As of 7 Oct 12:00 PM UTC all delayed changes have been propagated and we are now monitoring transactions to ensure the problem is not happening anymore.
Oct 7, 12:10 UTC

Update - A fix was applied at 19:00 UTC and data propagation is in progress and being monitored. We are expecting it to take a few more hours and we will update accordingly. No new accounts are impacted since 19:00 UTC.
Oct 6, 23:28 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 6, 22:28 UTC

Investigating - An internal propagation issue across our datacenters on 6th-Oct-2018, starting at 17:00 UTC, is impacting the following services:

- Account changes (account details, numbers, applications)
- New accounts creation was delayed (solved already at 19:00 UTC)
Oct 6, 20:14 UTC