Vonage API Status

Application data not visible in Customer Dashboard

Monitoring - The replication issue should now be resolved and we are monitoring the affected services to ensure there are no further issues.
Jan 14, 16:20 UTC

Investigating - Some application data may not be visible in the Customer Dashboard. This is due to a delay in replication of this data. Our engineers are working to resolve the issue. This only affects visibility in the dashboard and does not impact production usage of these applications.
Jan 14, 15:13 UTC

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Developer API Operational

Nexmo Dashboard Operational

[Beta] Reports API Operational

Website Operational

Billing and Payments Operational

[Beta] Messages API Operational

[Beta] Dispatch API Operational

[Beta] In-App IP communications Operational

[Beta] In-App IP Messaging Operational

[Beta] In-App IP Voice Operational

[Beta] In-App IP Video Operational

[Beta] Conversation Operational

[Beta] Conversation API Operational

10 DLC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS - Planned maintenance affecting Megafon Jan 17, 20:00 - Jan 18, 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:48 UTC

Scheduled - On 17-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:51 UTC

US SMS - Maintenance affecting multiple US Regional Carriers Jan 19, 05:00-09:00 UTC

Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2022-01-19 05:00:00 UTC
End: 2022-01-19 09:00:00 UTC

Impacted Carrier(s):
ACS/Alaska
ASTAC
Carolina West
Cellone Nation
Cellcom
Chat Mobility (Hawkeye)
Copper Valley
Cross Wireless
Duet/NewCore Wireless
GCI
Illinois Valley Cellular
Inland Cellular
IT&E
James Valley
Nex-Tech Wireless
Northwest Missouri Cellular
Panhandle Telecommunications
Pine Belt Cellular
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone)
SouthernLINC
Standing Rock
Thumb Cellular
Union Wireless
Viaero Wireless
West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Posted on Jan 11, 22:14 UTC

Russia SMS - Planned maintenance affecting Megafon Jan 19, 20:00 - Jan 20, 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:48 UTC

Scheduled - On 19-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:53 UTC

Russia SMS - Planned maintenance affecting Tele2 Jan 19, 20:00 - Jan 20, 00:00 UTC

On 19-January-2022 between 20:00 UTC and 20-January-2022 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 30, 17:59 UTC

USA SMS - Planned maintenance affecting toll free numbers Jan 20, 04:00-08:00 UTC

Between 04:00 and 08:00 (UTC) on the 20th January 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 17, 14:51 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines Jan 20, 04:00-08:00 UTC

We have been notified by our supplier that between 20-Jan-2022 04:00 UTC and 20-Jan-2022 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 30, 12:37 UTC

US SMS - Maintenance affecting multiple US Regional Carriers Jan 21, 05:00-09:00 UTC

Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2022-01-21 05:00:00 UTC
End: 2022-01-21 09:00:00 UTC

Impacted Carrier(s):
ACS/Alaska
ASTAC
Carolina West
Cellone Nation
Cellcom
Chat Mobility (Hawkeye)
Copper Valley
Cross Wireless
Duet/NewCore Wireless
GCI
Illinois Valley Cellular
Inland Cellular
IT&E
James Valley
Nex-Tech Wireless
Northwest Missouri Cellular
Panhandle Telecommunications
Pine Belt Cellular
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone)
SouthernLINC
Standing Rock
Thumb Cellular
Union Wireless
Viaero Wireless
West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Posted on Jan 13, 22:02 UTC

Russia SMS - Planned maintenance affecting Megafon Jan 24, 20:00 - Jan 25, 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:48 UTC

Scheduled - On 24-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:54 UTC

Russia SMS - Planned maintenance affecting Megafon Jan 26, 20:00 - Jan 27, 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:48 UTC

Scheduled - On 26-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:59 UTC

Russia SMS - Planned maintenance affecting Tele2 Jan 26, 20:00 - Jan 27, 00:00 UTC

On 26-January-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 30, 04:43 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines Jan 27, 04:00-08:00 UTC

We have been notified by our supplier that between 27-Jan-2022 04:00 UTC and 27-Jan-2022 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 30, 12:38 UTC

Russia SMS - Planned maintenance affecting Megafon Jan 31, 20:00 - Feb 1, 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:49 UTC

Scheduled - On 31-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 14:00 UTC

System Metrics Month Week Day

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Past Incidents

Jan 17, 2022

No incidents reported today.

Jan 16, 2022

Pakistan SMS - Degradation towards Telenor Network

Resolved - This incident has been resolved.
Jan 16, 16:44 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 14:49 UTC

Investigating - We are currently observing SMS delivery degradation towards Pakistan Telenor network. We are working with our carrier partners to resolve the issue, which is on the operator's side, and we will update you as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
Jan 16, 12:17 UTC

Jan 15, 2022

Pakistan SMS - Degradation towards Telenor Network

Resolved - This incident has been resolved.
Jan 15, 17:01 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 16:36 UTC

Identified - We are currently still observing SMS delivery degradation towards Pakistan Telenor network. We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Jan 15, 08:28 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 19:50 UTC

Update - We are continuing to investigate this issue.
Jan 14, 18:08 UTC

Update - We are continuing to investigate this issue.
Jan 14, 07:33 UTC

Investigating - We are currently observing SMS delivery degradation towards Pakistan Telenor network. We are working with our carrier partners to resolve the issue, which seems to be with the Telenor network directly. An update will be provided as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 14, 00:03 UTC

Bangladesh SMS Delivery degradation towards Grameenphone

Resolved - This incident has been resolved.
Jan 15, 13:27 UTC

Update - A fix has been implemented and we are monitoring the results.
Jan 15, 12:53 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 12:52 UTC

Update - We are continuing to investigate this issue.
Jan 14, 07:33 UTC

Investigating - Please be advised that we have been informed by our suppliers about and are observing message delivery degradation towards Grameenphone Bangladesh.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 13, 19:35 UTC

US SMS - Delivery degradation towards AT&T

Resolved - This incident has been resolved.
Jan 15, 12:36 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 10:39 UTC

Investigating - We are currently observing SMS delivery degradation towards US AT&T network. You may experience delays on both Inbound and Outbound SMS as well as delivery receipt delays.

We are working with our carrier partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 15, 03:59 UTC

US - SMS and Delivery Receipts latency sent using Toll-Free Numbers

Resolved - This incident has been resolved.
Jan 15, 03:02 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 02:38 UTC

Update - Please be informed that real time delivery to the end users has resumed normal but delivery receipts will still experience some delays. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 15, 01:23 UTC

Update - We are continuing to liaise with our partners to resolve this issue.
Jan 14, 19:22 UTC

Identified - We have been notified by our US suppliers about an issue impacting multiple carriers in the US. They are experiencing issues within their messaging platform, for inbound and outbound, which is affecting messages sent using Toll-Free Numbers.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 14, 15:47 UTC

Jan 14, 2022

Mexico SMS - Degradation affecting Telcel

Resolved - This incident has been resolved.
Jan 14, 23:57 UTC

Update - We are continuing to monitor for any further issues.
Jan 14, 21:56 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 16:59 UTC

Identified - Please be advised that we were notified and observing SMS degradation towards Telcel in Mexico. During this time you may encounter delay of messages.

We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 14, 16:36 UTC

Service Issue in Platform

Resolved - We have made adjustments to prevent further disruptions so the issue is currently resolved. We will further discuss additional measures in our post mortem meeting to help communicate what improvements we've implemented.
Jan 14, 21:10 UTC

Update - We are continuing to monitor for any further issues.
Jan 14, 19:55 UTC

Update - We are continuing to monitor for any further issues.
Jan 14, 18:33 UTC

Monitoring - Our monitoring has alerted us to a potential service issue with our platform. We identified a large number of HTTP requests to our London datacenter that causes issues for a brief amount of time.

If there is a customer impact, it is likely to be affecting the following services:
SMS
SMPP SMS
Voice
Customer Dashboard

We have identified and corrected issues. We are currently monitoring since we believe all to be working as expected again.
Jan 14, 18:33 UTC

Peru SMS - Planned maintenance affecting CLARO Peru

Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 03:00 UTC

Scheduled - Please be advised that the operator Claro Peru will be performing a planned maintenance activity as per the below schedule.

Start: 2022-01-14 03:00:00 UTC
End: 2022-01-14 06:00:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@api.vonage.com if you have any questions.
Jan 14, 00:28 UTC

USA - SMS Toll Free Degradation affecting US Cellular Network

Resolved - This incident has been resolved.
Jan 14, 01:02 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 00:23 UTC

Update - We are continuing to investigate this issue.
Jan 13, 08:14 UTC

Investigating - We have been notified by our US suppliers about an issue impacting Toll Free SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 12, 19:19 UTC

Jan 13, 2022

Russia SMS - Planned maintenance works on Beeline

Completed - The scheduled maintenance has been completed.
Jan 13, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 15:00 UTC

Scheduled - On 2022-01-13 between 15:00 UTC and 2022-01-13 20:00 UTC, the operator Beeline will be urgently performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 12, 18:12 UTC

Mexico SMS - Planned maintenance affecting AT&T Mexico

Completed - The scheduled maintenance has been completed.
Jan 13, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 UTC

Scheduled - Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2022-01-18 06:00 UTC
End Date/Time: 2022-01-18 12:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Jan 18, 06:00 UTC

US SMS - Maintenance affecting multiple US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jan 13, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 UTC

Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2022-01-13 06:00:00 UTC
End: 2022-01-13 10:30:00 UTC

Impacted Carrier(s):
CS/Alaska
ASTAC
Carolina West
Cellone Nation
Cellcom
Chat Mobility (Hawkeye)
Copper Valley
Cross Wireless
Duet/NewCore Wireless
GCI
Illinois Valley Cellular
Inland Cellular
IT&E
James Valley
Nex-Tech Wireless
Northwest Missouri Cellular
Panhandle Telecommunications
Pine Belt Cellular
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone)
SouthernLINC
Standing Rock
Thumb Cellular
Union Wireless
Viaero Wireless
West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@nexmo.com if you have any questions.
Jan 6, 21:50 UTC

US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines

Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:00 UTC

Scheduled - We have been notified by our supplier that between 13-Jan-2022 04:00 UTC and 13-Jan-2022 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Dec 30, 12:28 UTC

Russia SMS - Planned maintenance works on Beeline

Completed - The scheduled maintenance has been completed.
Jan 13, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 UTC

Scheduled - On 2022-01-12 between 22:00 UTC and 2022-01-13 04:00 UTC, the operator Beeline will be urgently performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 10, 18:55 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Jan 13, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 UTC

Scheduled - On 12-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 29, 15:54 UTC

Mexico SMS - Planned maintenance affecting AT&T Mexico

Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 18:00 UTC

Scheduled - Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2022-01-12 18:00 UTC
End Date/Time: 2022-01-13 00:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Jan 10, 18:07 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:47 UTC

Scheduled - On 12-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:50 UTC

Jan 12, 2022

Indonesia SMS - Delays for domestic and international brand traffic towards XL Indonesia

Resolved - This incident has been resolved.
Jan 12, 06:58 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 06:33 UTC

Update - We are continuing to investigate this issue.
Jan 12, 05:34 UTC

Investigating - We are currently observing some delays for SMS delivery towards XL Indonesia which is impacting domestic and international brand customers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 12, 05:18 UTC

Jan 11, 2022

Issue with API services

Postmortem - Read details
Jan 12, 16:50 UTC

Resolved - The issue with the API services and customer dashboard has been resolved.

The following services were impacted from 11-Jan-2022 11:00 am UTC until 11-Jan-2022 12:27 pm UTC:
Customer Dashboard
Developers API
Subaccounts API

No other services have been impacted.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Jan 11, 13:41 UTC

Monitoring - We have implemented a fix for the issue impacting APIs and the customer dashboard.

The list of services that were impacted between 11-Jan-2022 11:00 am UTC and 11-Jan-2022 12:27 pm UTC has been confirmed as:
Customer Dashboard
Developers API
Subaccounts API

We will continue to monitor the service during the next few hours and post updates should anything change.
Jan 11, 12:43 UTC

Investigating - We are currently investigating an issue impacting our services.

Customers may experience issues loading the customer dashboard. Also, customers may experience issues with developers API and subaccounts API.

The following services are impacted since 11 am UTC:
Customer Dashboard
Developers API
Subaccounts API

No other services have been impacted.

We will update this status as soon as we have more information on this issue.
Jan 11, 11:55 UTC

Kazakhstan SMS and Voice - Degradation affecting for all networks

Resolved - This incident has been resolved.
Jan 11, 10:55 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 07:02 UTC

Identified - Due to political unrest in Kazakhstan, all communications (SMS & voice) are subject to degradation, including an internet blackout in the country. We will provide updates as they become available.

Please contact support@api.vonage.com if you have any questions.
Jan 6, 11:23 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Jan 11, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:00 UTC

Scheduled - On 10-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jan 10, 14:27 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Jan 11, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:47 UTC

Scheduled - On 10-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:48 UTC

Jan 10, 2022

USA SMS - Planned Maintenance affecting T-Mobile US

Completed - The scheduled maintenance has been completed.
Jan 10, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 UTC

Scheduled - Between 06:00 10th Jan 2022 (UTC) and 12:00 10th Jan 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, you may experience message delay for Inbound SMS, Outbound SMS and SMS Delivery receipts.
Jan 7, 02:45 UTC

Jan 9, 2022

Nigeria SMS - Delivery degradation towards MTN Nigeria

Resolved - This incident has been resolved.
Jan 9, 15:58 UTC

Update - We are continuing to monitor for any further issues.
Jan 9, 14:55 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 14:55 UTC

Investigating - Please be advised that we are observing message delivery delays towards MTN Nigeria.

The issue is being investigated, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 9, 13:01 UTC

Brazil SMS - Degradation affecting Claro

Resolved - This incident has been resolved.
Jan 9, 06:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 05:09 UTC

Investigating - Please be advised that we were notified of and are observing SMS degradation towards Claro in Brazil. During this time you may experience failures or delays of messages toward that network.

We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 9, 00:32 UTC

Jan 8, 2022

Egypt SMS - Degradation affecting Vodafone

Resolved - This incident has been resolved.
Jan 8, 22:31 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 21:53 UTC

Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 8, 17:11 UTC

Jan 7, 2022

Nigeria SMS - Delivery degradation towards Globacom

Resolved - This incident has been resolved.
Jan 7, 01:54 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 00:55 UTC

Investigating - We are currently observing SMS delivery degradation towards Nigeria Globacom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 6, 12:09 UTC

Egypt SMS - Degradation affecting Vodafone

Resolved - This incident has been resolved.
Jan 7, 01:52 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 01:02 UTC

Jan 6, 2022

US and CA - SMS planned maintenance affecting Toll-Free Numbers and Landlines

Completed - The scheduled maintenance has been completed.
Jan 6, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 04:02 UTC

Scheduled - We have been notified by our supplier that between 06-Jan-2022 04:00 UTC and 06-Jan-2022 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Dec 30, 12:09 UTC

Indonesia SMS - Delivery Degradation towards Smartfren

Resolved - This incident has been resolved.
Jan 6, 04:36 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 6, 03:28 UTC

Identified - Please be informed that the delivery degradation is impacting International brand traffic only while domestic brand traffic towards Indonesia Smartfren is not impacted.

We are still working with our carrier partners to resolve the issue and will update as soon as we have more information. Please contact support@nexmo.com if you have any questions.
Jan 6, 01:22 UTC

Investigating - We are currently observing SMS delivery degradation towards Indonesia Smartfren. We are working with our carrier partners to resolve the issue and will update as soon as we have more information.

Please contact support@nexmo.com if you have any questions.
Jan 5, 22:00 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Jan 6, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:47 UTC

Scheduled - On 5-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:47 UTC

Jan 5, 2022

Jan 4, 2022

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Jan 4, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:46 UTC

Scheduled - On 3-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:43 UTC

Jan 3, 2022

US SMS - Multi-part Message and Delivery Receipts latency sent using a subset of Short Codes

Resolved - This incident has been resolved.
Jan 3, 00:29 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 2, 23:30 UTC

Investigating - Please be advised that we were notified about delays for inbound/outbound multi-part SMS messages and DLR’s towards multiple carriers in US. During this time you may encounter latency in DLRs and multi-part SMS messages sent using a subset of short codes. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 2, 23:11 UTC