All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Chat App API Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
France Voice - Planned maintenance affecting calls via our 337 range of Long Virtual Numbers [26-Feb-2019 05:30-07:00] Feb 26, 05:30-07:00 UTC
On 26th of February between 05:30 am and 07:00 am UTC one of our local LVN providers will be performing maintenance on their Voice platform.

During this time you you will not be able to establish new calls using our range of Long Virtual Numbers starting with 337, which in turn will affect any potential inbound responses.

Please contact support@nexmo.com if you have any questions.
Posted on Feb 21, 15:03 UTC
USA and Canada SMS - USA Toll Free Numbers Feb 28, 06:00-08:00 UTC
Our suppliers will be conducting maintenance on their SMS platform for toll-free numbers for all U.S. and Canadian carriers.

Impact Scope: Standard Rate MT SMS, MO SMS
Start: 2019-02-28 06:00:00 UTC
End: 2019-02-28 08:00:00 UTC

During the maintenance window, there may be periods of latency for both inbound and outbound SMS. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.
Posted on Feb 22, 03:26 UTC
USA SMS - Verizon Planned Maintenance affecting Landline Mar 5, 00:00-06:00 UTC
Verizon Wireless will be performing scheduled network maintenance affecting Landline SMS.

Latency is expected for Landline MO and MT SMS messages to Verizon Wireless subscribers during the maintenance window. Toll-Free SMS is NOT AFFECTED.

If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.

Maintenance Window:
Start: 00:00 UTC 5 Mar 2019
End: 06:00 UTC 5 Mar 2019
Posted on Feb 22, 02:49 UTC
System Metrics Month Week Day
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Past Incidents
Feb 22, 2019

No incidents reported today.

Feb 21, 2019
USA SMS - Planned maintenance affecting AT&T
Completed - The scheduled maintenance has been completed.
Feb 21, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 08:00 UTC
Scheduled - Between 08:00 and 11:00 am (UTC) on 21st of Feb 2019 the operator will be performing maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, MO SMS will be queued by the carrier and MT SMS will be queued for delivery once the maintenance has been completed.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Feb 20, 19:23 UTC
USA SMS - T-Mobile Carrier Planned Maintenance affecting Landline and Toll-Free numbers
Completed - The scheduled maintenance has been completed.
Feb 21, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 08:00 UTC
Scheduled - Our carrier partner will be performing maintenance on their SMS platform for landline and toll-free numbers during the scheduled time window.

During the maintenance period, customers may experience delays to SMS MT and MO sent to and from T-mobile USA.

If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com
Feb 20, 02:08 UTC
USA SMS - Planned maintenance affecting U.S. Cellular Corp
Completed - The scheduled maintenance has been completed.
Feb 21, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 UTC
Scheduled - Between 07:00 and 10:00 am (UTC) on 21st of Feb 2019 the operator will be performing maintenance on their SMS platform.

During this time you might encounter delays for:
Outbound SMS traffic
Inbound SMS traffic
Delivery Receipts (network level)

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
Feb 20, 11:32 UTC
Feb 20, 2019

No incidents reported.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019
USA SMS - Planned Maintenance - Potential delays for Outbound traffic via Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Feb 16, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 18:00 UTC
Update - On 16-Feb-2019 between 18:00 and 22:00 UTC our suppliers will be performing maintenance on their SMS Messaging platform.

During this maintenance window, you might experience delays affecting Outbound traffic via Long Virtual Numbers across all networks.

There is no impact expected for any Inbound SMS traffic.

Please contact support@nexmo.com if you have any questions.
Feb 11, 16:22 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 11, 15:15 UTC
Voice API failures
Resolved - Between 14:56--15:05 UTC, February 16th,
Customers using our Voice API may have experienced problems generating, querying and managing vapi calls.

This issue is currently resolved.
Feb 16, 15:56 UTC
Feb 15, 2019
USA SMS - Planned maintenance affecting AT&T
Completed - The scheduled maintenance has been completed.
Feb 15, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:00 UTC
Scheduled - Between 8:00 am on 2/15/2019 until 11:00 pm UTC on 2/15/2019, our AT&T carrier partner will be performing maintenance on SMS Messaging.

During the maintenance window, there may be periods of latency for both inbound and outbound SMS, from/towards AT&T USA end users. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Feb 15, 03:06 UTC
Feb 14, 2019
USA SMS - Planned maintenance affecting AT&T
Completed - The scheduled maintenance has been completed.
Feb 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 06:00 UTC
Scheduled - Between 6:00 am on 2/14/2019 until 12:00 pm UTC on 2/14/2019, our AT&T carrier partner will be performing maintenance on SMS Messaging.

During the maintenance window, there may be periods of latency for both inbound and outbound SMS, from/towards AT&T USA end users. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Feb 14, 00:03 UTC
Feb 13, 2019
US Toll-Free Numbers - SMS Delays
Resolved - This incident has been resolved. Please let support@nexmo.com know if you continue to experience problems with this.
Feb 13, 22:45 UTC
Monitoring - Our suppliers have notified us that the issue is resolved. However, we are continuing to monitor the situation.

Please let us know if you continue to have any problems
Feb 13, 21:04 UTC
Identified - We have been informed by one of our US suppliers about an issue impacting US toll-free numbers.

As a result, Toll-Free numbers routes are experiencing latency, affecting outbound and inbound SMS.

We will update this status as soon as we have more information on this issue.
Feb 13, 18:02 UTC
Voice API calls failing in US Data Center
Resolved - The problem has been resolved.

The following services were impacted from 13-Feb-2018 15:15 UTC until 16:30 UTC.

SIP, TTS API and Verify API have not been impacted.

All services have been restored.
Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Feb 13, 17:21 UTC
Update - We are continuing to monitor for any further issues.
Feb 13, 16:41 UTC
Monitoring - Customers experienced problems impacting ongoing Voice API calls being terminated unexpectedly starting 13-Feb-2019 15:15 UTC.

SIP, TTS API and Verify API have not been impacted.

The issue has been resolved and we are currently monitoring.
Feb 13, 15:15 UTC
Search records delayed in Nexmo Dashboard
Resolved - The issue is now fixed and CDR availability is back to normal. If you see further problems, please contact Nexmo Support.
Feb 13, 12:45 UTC
Monitoring - The CDR's are now catching up, we will keep you posted on the latest status.
Feb 13, 09:24 UTC
Investigating - We are currently experiencing latency in searching for traffic records for SMS or calls. The latency is observed in both searches using the Nexmo Dashboard and Developer API. Our Engineering team is currently working on resolving the delay.

Delivery of SMS and connection of calls are not impacted by this incident.
Feb 13, 08:50 UTC
USA SMS - T-Mobile Carrier Planned Maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:01 UTC
Scheduled - Between 8:00 am on 2/13/2019 until 11:00 am UTC on 2/13/2019, our T-Mobile carrier partner will be performing maintenance on SMS Messaging.

During the maintenance window, there may be periods of latency for both inbound and outbound SMS, from/towards T-Mobile USA end users. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Feb 8, 22:27 UTC
Feb 12, 2019
VAPI - Inbound and Outbound Call Failures
Resolved - Due to an incident with our Voice API, Inbound and outbound calls failed between 7:25 PM and 7:37 PM UTC

Please contact support@nexmo.com if you require further information.
Feb 12, 21:00 UTC
SMS and MMS emergency maintenance affecting AT&T, USA
Completed - The scheduled maintenance has been completed.
Feb 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 08:01 UTC
Scheduled - Between 02-12-2019 08:00 UTC and 02-12-2019 11:00 UTC, our local operator AT&T will be performing maintenance on their SMS platform.

During maintenance, you may experience delays to AT&T on outbound and inbound SMS via Toll Free Numbers and short codes. Other SMS services or carriers are not impacted.
During this time you may also see the following errors or service degradation: response code of 351 when sending SMS.

We will update you as soon as possible on further update and once the maintenance is complete.
Feb 12, 01:31 UTC
Feb 11, 2019
USA SMS - Planned maintenance affecting Landline and Toll-Free numbers
Completed - The scheduled maintenance has been completed.
Feb 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 8, 10:37 UTC
USA SMS - T-Mobile USA Carrier Planned Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:01 UTC
Scheduled - Between 8:00 am on 2/11/2019 until 11:00 am UTC on 2/11/2019, our T-Mobile USA carrier partner will be performing maintenance on SMS Messaging.

During the maintenance window, there may be periods of latency for both inbound and outbound SMS, from/towards T-Mobile USA end users. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Feb 8, 02:10 UTC
USA SMS - AT&T Carrier Planned Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 04:00 UTC
Scheduled - Between 4:00 am on 2/11/2019 until 6:00 am UTC on 2/11/2019, our AT&T carrier partner will be performing maintenance on SMS Messaging.

During the maintenance window, there may be periods of latency for both inbound and outbound SMS, from/towards AT&T USA end users. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Feb 5, 20:46 UTC
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
US Toll-Free Numbers - SMS Delays
Resolved - This incident has been resolved. Please let support@nexmo.com know if you continue to experience problems with this.
Feb 8, 00:59 UTC
Monitoring - Our suppliers have notified us that the issue is resolved. However, we are continuing to monitor the situation.

Please let us know if you continue to have any problems.
Feb 7, 23:42 UTC
Identified - We have been informed by one of our US suppliers about an issue impacting MO/MT SMS messages via toll-free numbers. MO/MT messages are not being received by subscribers. MO/MT messages sent to subscribers are currently being delayed and/or failing.

The carriers are aware of this issue and are working to resolve it as soon as possible. There is currently no estimated time to resolution.

We will post updates as soon as we know more.
Feb 7, 21:52 UTC
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