Nexmo Status

All Systems Operational

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice-related API's Operational

Call API Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Chat App API Operational

Developer API Operational

Nexmo Dashboard Operational

Website Operational

Billing and Payments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

rest.nexmo.com uptime

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api.nexmo.com uptime

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smpp0.nexmo.com uptime

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smpp1.nexmo.com uptime

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smpp2.nexmo.com uptime

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smpp3.nexmo.com uptime

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smpp4.nexmo.com uptime

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Past Incidents

Sep 21, 2017

No incidents reported today.

Sep 20, 2017

Secondary dashboard users cannot login

Resolved - This degradation was due to an undetected bug in a dashboard release which was deployed at 2:32PM UTC, and then rolled back at 3:29PM UTC. At this time there is no longer any issue with logging in for any users.

No product services - SMS or Voice - were impacted by this incident.

We apologize for any impact to your business.
Sep 20, 15:39 UTC

Investigating - Secondary dashboard users are currently unable to log into https://dashboard.nexmo.com if 2FA authentication has been enabled by the primary account owner. We are investigating this issue and will update as quickly as possible.
Sep 20, 15:26 UTC

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

Sender IDs affected on Indonesia - 51008 & 51011

Resolved - Incident has been resolved.
Sep 14, 15:47 UTC

Investigating - We are currently modifying Sender IDs on 5108 and 51011 due to issues with main suppliers. After a reroute CR is back to normal, hence quality is not affected. We are working on resolving CR issues with suppliers and will revert changes once back to normal.
Sep 14, 10:50 UTC

Voice API outage - 2017-09-13

Postmortem - Read details
Sep 20, 15:05 UTC

Resolved - This outage has now been completely resolved, as of 15:02:35. We will publish a full post-mortem shortly.
Sep 14, 14:38 UTC

Update - This incident was resolved at 4:20 pm UTC.

This service is currently running from our disaster recovery location. Due to this, calls may experience additional latency.
Sep 13, 19:50 UTC

Monitoring - This incident was resolved at 4:20 pm UTC.
Sep 13, 16:45 UTC

Investigating - Please note that we are experiencing an outage in the US region since 15:31 UTC for the Voice API. Voice API requests are returning 500 HTTP responses and inbound calls are also affected by this outage.
Sep 13, 15:47 UTC

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

Delays in outbound and inbound SMS in few locations

Resolved - Our server is back functioning as normal, and all queues have been cleared. No further delays should be seen for inbound or outbound SMS.
Sep 9, 16:16 UTC

Identified - These delays are still impacting traffic in Indonesia, but nowhere else.
Sep 9, 15:50 UTC

Investigating - Due to a fault on one of our supplier-facing servers, customers may see delays of up to one hour in inbound and outbound SMS delivery, for traffic submitted between 14:10 UTC and now. No traffic will be lost.
Sep 9, 14:58 UTC

Voice API and SIP

We experienced a brief outage in our EMEA data center earlier today, impacting the Voice API and Nexmo SIP.

Timeframe:
23:31:25 to 23:34:25UTC
Impact:
Voice API - Customers may have experienced timeouts to create calls and timeouts to process inbound calls.
SIP - Customers may have experienced time outs on outbound and inbound calls.
Sep 9, 00:04 UTC

Sep 8, 2017

No incidents reported.

Sep 7, 2017

Voice API outage

We experienced two brief outages in our US data center earlier today, impacting the Voice API.

Timeframe:
12:54:00 to 13:04:00 UTC
and
13:08:00 to 13:12:00 UTC

Impact: Customers in Americas and EMEA would have received 500 HTTP responses to some of their Voice API requests.
Sep 7, 13:35 UTC