Inbound LVN SMS & Voice in South Korea
Update - We apologise for the delay in resolving this issue. We are working with new suppliers to restore 2-way SMS service in South Korea as soon as possible. Thank you for your patience.
Sep 19, 08:25 UTC
Update - We have sent an email to all affected customers regarding an alternative solution for their voice needs. Meanwhile we are working on a solution to support SMS LVN service.
We will post updates as soon as we know more.
Sep 7, 05:18 UTC
Identified - Please note that one of our South Korea LVN supplier is facing a sudden outage, as a result inbound and outbound for SMS and Voice function are experiencing service disruption since 5th Sep 18 2:15 am UTC.
The outbound SMS delivery using the LVN as senderID would be changed to ensure delivery.
We will be reaching out to all affected customers by this incident and provide an alternative solution for Voice LVN. Meanwhile we are working on a solution to support SMS LVN service.
We apologies for any inconvenience this may cause, if you have any questions or require further assistance please do not hesitate to contact us at support@nexmo.com.
Sep 6, 07:32 UTC
SMS API Degraded Performance
Outbound SMS   ? Operational
Inbound SMS   ? Degraded Performance
SMPP   ? Operational
Europe traffic   ? Operational
North America (US, Canada & Caribbean) traffic   ? Operational
South & Central America traffic   ? Operational
Africa traffic   ? Operational
Asia & Oceania traffic   ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Degraded Performance
TTS API   Operational
SIP   ? Operational
Voice API   ? Operational
Europe Traffic   Operational
North America (US, Canada & Caribbean) traffic   Operational
South & Central America traffic   Operational
Africa traffic   Operational
Asia & Oceania traffic   Degraded Performance
Number Insight API   Operational
Verify API and Verify SDK   Operational
Chat App API   Operational
Developer API   ? Operational
Nexmo Dashboard   Operational
Website   Operational
Billing and Payments   Operational
Reports API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
rest.nexmo.com uptime
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api.nexmo.com uptime
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rest.nexmo.com response time
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smpp0.nexmo.com uptime
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Past Incidents
Sep 24, 2018

No incidents reported today.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018
Indonesia 51011 / 51008 XL (Excelcom) - SMS Service Degradation
Completed - The scheduled maintenance has been completed.
Sep 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 18:00 UTC
Scheduled - On 19-Sep-2018 18:00 UTC - 20:00 UTC, the Operator XL (Excelcom) will be performing maintenance on their SMS service.

During the maintenance window you may see non-delivery or inconsistent SMS delivery times.

There is no impact expected to Outbound and Inbound Calls.
Sep 19, 09:04 UTC
Sep 18, 2018
SMS delivery to Indonesia - XL 51011
Resolved - This incident has been resolved.
Sep 18, 13:37 UTC
Monitoring - Our suppliers have implemented a fix and are monitoring the situation.

Please let us know if you continue to have any problems with new outbound SMS.
Sep 18, 10:25 UTC
Identified - Our suppliers have confirmed that there was a network issue which is causing the SMSes to be undelivered. They are continuing to work on resolving this issue.

We will post updates as soon as we know more.
Sep 18, 09:55 UTC
Investigating - Please be advised that due to local issues in Indonesia, we have temporarily lost reach to XL (51011).

We are working on resolving these issues as soon as possible and we will post any updates here
Sep 18, 09:11 UTC
SMS delivery to USA - Toll Free numbers
Resolved - This incident has been resolved.
Sep 18, 02:31 UTC
Monitoring - Our supplier has implemented a fix and we are monitoring the situation.

Any messages sent through us have been queued and will be delivered as soon as possible. Queues have almost been cleared by now.

Please let us know if you continue to have any problems with new SMS.
Sep 17, 22:31 UTC
Identified - SMS delayed delivery to USA - Toll Free Numbers.

Our supplier has identified the issue and is working to resolve this. We will keep you updated on any progress.
Sep 17, 21:40 UTC
Investigating - We are investigating customer and internal reports of SMS delayed delivery to USA - Toll Free Numbers with one of our suppliers.

We will post an update as soon as we know more.
Sep 17, 21:00 UTC
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Inbound LVN SMS & Voice delivery in Indonesia
Resolved - As previously informed, all current affected numbers will be activated in the coming weeks. Hereinafter all updates on this incident will be sent via email to affected customers only.
Sep 14, 09:15 UTC
Update - We are glad to inform that our existing supplier is working on reactivating the affected numbers and should be working again by the end of the present month. We have sent an email to all affected customers with more details. Thank you for your patience.
Sep 7, 10:06 UTC
Update - We are working towards provisioning SMS capable numbers across multiple suppliers. Diversifying will allow us to prevent future issues with virtual number in the future. Thank you for your patience.
Sep 3, 09:42 UTC
Update - We apologise for the delay in resolving the SMS portion of this Indonesia LVN issue.
We are working with new suppliers to onboard a new service as soon as possible.

The next update will be Monday 3rd September.
Aug 31, 15:50 UTC
Monitoring - We are pleased to announce our new supplier for Voice LVNs in Indonesia is live.
The numbers available from the new supplier are Landline only and can now be purchased from the Nexmo Dashboard here: https://dashboard.nexmo.com/buy-numbers

We are working equally hard to onboard an SMS-capable LVN supplier in the near future and building in failover capabilities to prevent this happening in future.

If you have any questions or require further assistance please do not hesitate to talk with your account manager or contact us at support@nexmo.com.

A post-mortem will be published here in due course.
Aug 30, 15:17 UTC
Identified - We are working to onboard a supplier for Voice LVN's to be available soon and looking to extend the service to SMS capable LVNs after that.

We will post with more detailed information when the service is available.
Aug 29, 16:39 UTC
Investigating - We are continuing to work on resolving this issue for you, but have no further news at this time.

We will post updates as soon as we know more.
Aug 27, 14:59 UTC
Update - We are continuing to work on a fix for this issue.
Aug 24, 16:10 UTC
Update - It is looking unlikely that our existing supplier will be able to provide LVNs again in the near future. We are in the process of onboarding a new voice supplier and are taking active steps to ensure multiple supplier failover capabilities for both Voice and SMS in future.

We apologise for the continued disruption this may be causing to your usage of the Nexmo platform, and appreciate your patience in this regard. The next update will be on Monday 27th August.

If you have any questions or require further assistance please do not hesitate to contact us at support@nexmo.com
Aug 24, 15:34 UTC
Update - We have identified one of our LVN suppliers is currently having issues, as a result our Indonesian LVNs are not working. This began at 11:26 UTC on 20/8/18 and affects all inbound SMS, as well as inbound and outbound Voice calls to these numbers.

Apologies for any inconvenience this may cause, if you have any questions or require further assistance please do not hesitate to contact us at support@nexmo.com.
Aug 21, 10:20 UTC
Identified - We are investigating reports of SMS & Voice LVN delivery issues in Indonesia with one our suppliers.

We will post an update as soon as we know more.
Aug 20, 15:51 UTC
Sep 13, 2018
SMS delivery to Kazakhstan - KaR-Tel (40101)
Resolved - This incident has now been resolved.
Sep 13, 10:52 UTC
Monitoring - SMS delivery to KaR-Tel is recovered, we will continue to monitor traffic quality.
Sep 13, 06:21 UTC
Investigating - Please be advised that due to local issues in the Kazakhstan, we have temporarily lost reach to KaR-Tel (40101).

We are working on resolving these issues as soon as possible and we will post any updates here
Sep 12, 22:37 UTC
Sep 12, 2018
SMS delivery to Kazakhstan - KaR-Tel (40101)
Resolved - This incident has been resolved.
Sep 12, 19:51 UTC
Investigating - Please be advised that due to local issues in the Kazakhstan, we have temporarily lost reach to KaR-Tel (40101).

We are working on resolving these issues as soon as possible and we will post any updates here
Sep 12, 15:23 UTC
USA and Canada SMS - USA Toll Free Numbers
Completed - The scheduled maintenance has been completed.
Sep 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 UTC
Scheduled - Our US Toll-free number provider will be performing maintenance on their platform SMS traffic this coming 12th of September, between 07:00 and 09:00 UTC.

During the maintenance window, there may be periods of latency for both inbound and outbound SMS, particularly from/towards T-Mobile end users. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.
Sep 12, 06:38 UTC
Sep 11, 2018
504 errors returned intermittently from rest.nexmo.com
Postmortem - Read details
Sep 13, 09:03 UTC
Resolved - All queued callbacks (inbound SMS and delivery receipts) have now been cleared and we have seen no further recurrences of the 504 errors while monitoring following the announcement at 15:14 UTC.

A thorough investigation will be completed and post-mortem shared here.
Sep 11, 17:35 UTC
Monitoring - We have resolved the immediate problem, and have confirmed that customers using either https://rest.nexmo.com or SMPP can now connect and use the API. We are continuing to monitor the situation closely. Customers may experience delays in callbacks for delivery receipts and inbound messages until some queues are cleared.
Sep 11, 15:14 UTC
Identified - We have identified the underlying cause of the issue and are working to resolve it.

The incident has widened to all data centers globally.

Note that SMPP customers will also experience errors when attempting to bind to our SMPP servers.
Sep 11, 14:59 UTC
Investigating - We have observed that the end-point https://rest.nexmo.com is intermittently returning 504 errors in our US data center. Our Operations team is investigating and we will update this announcement with more information as we have it.
Sep 11, 14:23 UTC
Sep 10, 2018

No incidents reported.

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