Monitoring - The replication issue should now be resolved and we are monitoring the affected services to ensure there are no further issues.
Jan 14, 16:20 UTC
Investigating - Some application data may not be visible in the Customer Dashboard. This is due to a delay in replication of this data. Our engineers are working to resolve the issue. This only affects visibility in the dashboard and does not impact production usage of these applications.
Jan 14, 15:13 UTC
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
10 DLC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:48 UTC
Scheduled - On 17-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:51 UTC
Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2022-01-19 05:00:00 UTC
End: 2022-01-19 09:00:00 UTC

Impacted Carrier(s):
ACS/Alaska
ASTAC
Carolina West
Cellone Nation
Cellcom
Chat Mobility (Hawkeye)
Copper Valley
Cross Wireless
Duet/NewCore Wireless
GCI
Illinois Valley Cellular
Inland Cellular
IT&E
James Valley
Nex-Tech Wireless
Northwest Missouri Cellular
Panhandle Telecommunications
Pine Belt Cellular
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone)
SouthernLINC
Standing Rock
Thumb Cellular
Union Wireless
Viaero Wireless
West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Posted on Jan 11, 22:14 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:48 UTC
Scheduled - On 19-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:53 UTC
Russia SMS - Planned maintenance affecting Tele2 Jan 19, 20:00 - Jan 20, 00:00 UTC
On 19-January-2022 between 20:00 UTC and 20-January-2022 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 30, 17:59 UTC
Between 04:00 and 08:00 (UTC) on the 20th January 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 17, 14:51 UTC
We have been notified by our supplier that between 20-Jan-2022 04:00 UTC and 20-Jan-2022 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 30, 12:37 UTC
Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2022-01-21 05:00:00 UTC
End: 2022-01-21 09:00:00 UTC

Impacted Carrier(s):
ACS/Alaska
ASTAC
Carolina West
Cellone Nation
Cellcom
Chat Mobility (Hawkeye)
Copper Valley
Cross Wireless
Duet/NewCore Wireless
GCI
Illinois Valley Cellular
Inland Cellular
IT&E
James Valley
Nex-Tech Wireless
Northwest Missouri Cellular
Panhandle Telecommunications
Pine Belt Cellular
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone)
SouthernLINC
Standing Rock
Thumb Cellular
Union Wireless
Viaero Wireless
West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Posted on Jan 13, 22:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:48 UTC
Scheduled - On 24-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:54 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:48 UTC
Scheduled - On 26-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:59 UTC
Russia SMS - Planned maintenance affecting Tele2 Jan 26, 20:00 - Jan 27, 00:00 UTC
On 26-January-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 30, 04:43 UTC
We have been notified by our supplier that between 27-Jan-2022 04:00 UTC and 27-Jan-2022 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 30, 12:38 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:49 UTC
Scheduled - On 31-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 14:00 UTC
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Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022
Resolved - This incident has been resolved.
Jan 16, 16:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 14:49 UTC
Investigating - We are currently observing SMS delivery degradation towards Pakistan Telenor network. We are working with our carrier partners to resolve the issue, which is on the operator's side, and we will update you as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
Jan 16, 12:17 UTC
Jan 15, 2022
Resolved - This incident has been resolved.
Jan 15, 17:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 16:36 UTC
Identified - We are currently still observing SMS delivery degradation towards Pakistan Telenor network. We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Jan 15, 08:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 19:50 UTC
Update - We are continuing to investigate this issue.
Jan 14, 18:08 UTC
Update - We are continuing to investigate this issue.
Jan 14, 07:33 UTC
Investigating - We are currently observing SMS delivery degradation towards Pakistan Telenor network. We are working with our carrier partners to resolve the issue, which seems to be with the Telenor network directly. An update will be provided as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 14, 00:03 UTC
Resolved - This incident has been resolved.
Jan 15, 13:27 UTC
Update - A fix has been implemented and we are monitoring the results.
Jan 15, 12:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 12:52 UTC
Update - We are continuing to investigate this issue.
Jan 14, 07:33 UTC
Investigating - Please be advised that we have been informed by our suppliers about and are observing message delivery degradation towards Grameenphone Bangladesh.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 13, 19:35 UTC
Resolved - This incident has been resolved.
Jan 15, 12:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 10:39 UTC
Investigating - We are currently observing SMS delivery degradation towards US AT&T network. You may experience delays on both Inbound and Outbound SMS as well as delivery receipt delays.

We are working with our carrier partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 15, 03:59 UTC
Resolved - This incident has been resolved.
Jan 15, 03:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 02:38 UTC
Update - Please be informed that real time delivery to the end users has resumed normal but delivery receipts will still experience some delays. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 15, 01:23 UTC
Update - We are continuing to liaise with our partners to resolve this issue.
Jan 14, 19:22 UTC
Identified - We have been notified by our US suppliers about an issue impacting multiple carriers in the US. They are experiencing issues within their messaging platform, for inbound and outbound, which is affecting messages sent using Toll-Free Numbers.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 14, 15:47 UTC
Jan 14, 2022
Resolved - This incident has been resolved.
Jan 14, 23:57 UTC
Update - We are continuing to monitor for any further issues.
Jan 14, 21:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 16:59 UTC
Identified - Please be advised that we were notified and observing SMS degradation towards Telcel in Mexico. During this time you may encounter delay of messages.

We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 14, 16:36 UTC
Resolved - We have made adjustments to prevent further disruptions so the issue is currently resolved. We will further discuss additional measures in our post mortem meeting to help communicate what improvements we've implemented.
Jan 14, 21:10 UTC
Update - We are continuing to monitor for any further issues.
Jan 14, 19:55 UTC
Update - We are continuing to monitor for any further issues.
Jan 14, 18:33 UTC
Monitoring - Our monitoring has alerted us to a potential service issue with our platform. We identified a large number of HTTP requests to our London datacenter that causes issues for a brief amount of time.

If there is a customer impact, it is likely to be affecting the following services:
SMS
SMPP SMS
Voice
Customer Dashboard

We have identified and corrected issues. We are currently monitoring since we believe all to be working as expected again.
Jan 14, 18:33 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 03:00 UTC
Scheduled - Please be advised that the operator Claro Peru will be performing a planned maintenance activity as per the below schedule.

Start: 2022-01-14 03:00:00 UTC
End: 2022-01-14 06:00:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@api.vonage.com if you have any questions.
Jan 14, 00:28 UTC
Resolved - This incident has been resolved.
Jan 14, 01:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 00:23 UTC
Update - We are continuing to investigate this issue.
Jan 13, 08:14 UTC
Investigating - We have been notified by our US suppliers about an issue impacting Toll Free SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 12, 19:19 UTC
Jan 13, 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 15:00 UTC
Scheduled - On 2022-01-13 between 15:00 UTC and 2022-01-13 20:00 UTC, the operator Beeline will be urgently performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 12, 18:12 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 UTC
Scheduled - Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2022-01-18 06:00 UTC
End Date/Time: 2022-01-18 12:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Jan 18, 06:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2022-01-13 06:00:00 UTC
End: 2022-01-13 10:30:00 UTC

Impacted Carrier(s):
CS/Alaska
ASTAC
Carolina West
Cellone Nation
Cellcom
Chat Mobility (Hawkeye)
Copper Valley
Cross Wireless
Duet/NewCore Wireless
GCI
Illinois Valley Cellular
Inland Cellular
IT&E
James Valley
Nex-Tech Wireless
Northwest Missouri Cellular
Panhandle Telecommunications
Pine Belt Cellular
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone)
SouthernLINC
Standing Rock
Thumb Cellular
Union Wireless
Viaero Wireless
West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@nexmo.com if you have any questions.
Jan 6, 21:50 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:00 UTC
Scheduled - We have been notified by our supplier that between 13-Jan-2022 04:00 UTC and 13-Jan-2022 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Dec 30, 12:28 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 UTC
Scheduled - On 2022-01-12 between 22:00 UTC and 2022-01-13 04:00 UTC, the operator Beeline will be urgently performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 10, 18:55 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 UTC
Scheduled - On 12-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 29, 15:54 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 18:00 UTC
Scheduled - Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2022-01-12 18:00 UTC
End Date/Time: 2022-01-13 00:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Jan 10, 18:07 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:47 UTC
Scheduled - On 12-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:50 UTC
Jan 12, 2022
Resolved - This incident has been resolved.
Jan 12, 06:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 06:33 UTC
Update - We are continuing to investigate this issue.
Jan 12, 05:34 UTC
Investigating - We are currently observing some delays for SMS delivery towards XL Indonesia which is impacting domestic and international brand customers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 12, 05:18 UTC
Jan 11, 2022
Postmortem - Read details
Jan 12, 16:50 UTC
Resolved - The issue with the API services and customer dashboard has been resolved.

The following services were impacted from 11-Jan-2022 11:00 am UTC until 11-Jan-2022 12:27 pm UTC:
Customer Dashboard
Developers API
Subaccounts API

No other services have been impacted.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Jan 11, 13:41 UTC
Monitoring - We have implemented a fix for the issue impacting APIs and the customer dashboard.

The list of services that were impacted between 11-Jan-2022 11:00 am UTC and 11-Jan-2022 12:27 pm UTC has been confirmed as:
Customer Dashboard
Developers API
Subaccounts API

We will continue to monitor the service during the next few hours and post updates should anything change.
Jan 11, 12:43 UTC
Investigating - We are currently investigating an issue impacting our services.

Customers may experience issues loading the customer dashboard. Also, customers may experience issues with developers API and subaccounts API.

The following services are impacted since 11 am UTC:
Customer Dashboard
Developers API
Subaccounts API

No other services have been impacted.

We will update this status as soon as we have more information on this issue.
Jan 11, 11:55 UTC
Resolved - This incident has been resolved.
Jan 11, 10:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 07:02 UTC
Identified - Due to political unrest in Kazakhstan, all communications (SMS & voice) are subject to degradation, including an internet blackout in the country. We will provide updates as they become available.

Please contact support@api.vonage.com if you have any questions.
Jan 6, 11:23 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:00 UTC
Scheduled - On 10-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jan 10, 14:27 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:47 UTC
Scheduled - On 10-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:48 UTC
Jan 10, 2022
Completed - The scheduled maintenance has been completed.
Jan 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 UTC
Scheduled - Between 06:00 10th Jan 2022 (UTC) and 12:00 10th Jan 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, you may experience message delay for Inbound SMS, Outbound SMS and SMS Delivery receipts.
Jan 7, 02:45 UTC
Jan 9, 2022
Resolved - This incident has been resolved.
Jan 9, 15:58 UTC
Update - We are continuing to monitor for any further issues.
Jan 9, 14:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 14:55 UTC
Investigating - Please be advised that we are observing message delivery delays towards MTN Nigeria.

The issue is being investigated, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 9, 13:01 UTC
Resolved - This incident has been resolved.
Jan 9, 06:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 05:09 UTC
Investigating - Please be advised that we were notified of and are observing SMS degradation towards Claro in Brazil. During this time you may experience failures or delays of messages toward that network.

We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 9, 00:32 UTC
Jan 8, 2022
Resolved - This incident has been resolved.
Jan 8, 22:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 21:53 UTC
Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 8, 17:11 UTC
Jan 7, 2022
Resolved - This incident has been resolved.
Jan 7, 01:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 00:55 UTC
Investigating - We are currently observing SMS delivery degradation towards Nigeria Globacom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 6, 12:09 UTC
Resolved - This incident has been resolved.
Jan 7, 01:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 01:02 UTC
Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jan 6, 14:22 UTC
Jan 6, 2022
Completed - The scheduled maintenance has been completed.
Jan 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 04:02 UTC
Scheduled - We have been notified by our supplier that between 06-Jan-2022 04:00 UTC and 06-Jan-2022 08:00 UTC, the supplier will be performing maintenance on their platform affecting toll free numbers and Landlines towards US and CA.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Dec 30, 12:09 UTC
Resolved - This incident has been resolved.
Jan 6, 04:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 6, 03:28 UTC
Identified - Please be informed that the delivery degradation is impacting International brand traffic only while domestic brand traffic towards Indonesia Smartfren is not impacted.

We are still working with our carrier partners to resolve the issue and will update as soon as we have more information. Please contact support@nexmo.com if you have any questions.
Jan 6, 01:22 UTC
Investigating - We are currently observing SMS delivery degradation towards Indonesia Smartfren. We are working with our carrier partners to resolve the issue and will update as soon as we have more information.

Please contact support@nexmo.com if you have any questions.
Jan 5, 22:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:47 UTC
Scheduled - On 5-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:47 UTC
Jan 5, 2022
Jan 4, 2022
Completed - The scheduled maintenance has been completed.
Jan 4, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 14:46 UTC
Scheduled - On 3-Jan-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 22, 13:43 UTC
Jan 3, 2022
Resolved - This incident has been resolved.
Jan 3, 00:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 2, 23:30 UTC
Investigating - Please be advised that we were notified about delays for inbound/outbound multi-part SMS messages and DLR’s towards multiple carriers in US. During this time you may encounter latency in DLRs and multi-part SMS messages sent using a subset of short codes. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 2, 23:11 UTC