Nexmo Status

All Systems Operational

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Developer API Operational

Nexmo Dashboard Operational

Website Operational

Billing and Payments Operational

Reports API Operational

[Beta] Messages API Operational

[Beta] Dispatch API Operational

[Early Adopter] In-App IP communications Operational

[Early Adopter] In-App IP Messaging Operational

[Early Adopter] In-App IP Voice Operational

[Early Adopter] In-App IP Video Operational

[Early Adopter] Conversation Operational

[Early Adopter] Conversation API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS - Planned maintenance affecting Megafon Feb 25, 20:00 - Feb 26, 00:00 UTC

Between 25-Feb-2020 20:00 UTC and 26-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 20, 00:09 UTC

Russia SMS - Planned maintenance affecting Tele2 Feb 25, 21:00 - Feb 26, 01:00 UTC

Between 25-Feb-2020 21:00 UTC and 26-Feb-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 21, 17:42 UTC

USA SMS - Planned maintenance affecting Toll-Free Numbers towards AT&T USA Feb 26, 02:30-12:00 UTC

Between 02:30 am and 12:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-02-26 02:30:00 UTC
End: 2020-02-26 12:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.
Posted on Feb 21, 23:34 UTC

USA SMS - Planned maintenance affecting Toll-Free Numbers towards AT&T USA Feb 27, 02:30-11:30 UTC

Between 02:30 am and 12:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-02-27 02:30:00 UTC
End: 2020-02-27 12:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.
Posted on Feb 21, 23:39 UTC

Russia SMS - Planned maintenance affecting Megafon Feb 27, 20:00 - Feb 28, 00:00 UTC

Between 27-Feb-2020 20:00 UTC and 28-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 20, 00:06 UTC

USA SMS - Planned maintenance affecting small regional carriers Feb 28, 06:00-10:30 UTC

Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date/Time: 2020-02-28 06:00:00 UTC
End Date/Time: 2020-02-28 10:30:00 UTC

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellula r USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
Mid-Rivers Communications USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 19, 21:56 UTC

US SMS - Planned Maintenance affecting Sprint Mar 14, 20:00 - Mar 15, 01:00 UTC

Between 14-Mar-2020 20:00 UTC and 15-Mar-2020 01:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Posted on Feb 14, 22:30 UTC

System Metrics Month Week Day

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Past Incidents

Feb 24, 2020

No incidents reported today.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

USA - SMS Degradation affecting Sprint Network

Resolved - This incident has been resolved.
Feb 22, 03:32 UTC

Update - We are continuing to investigate this issue.
Feb 21, 07:11 UTC

Update - We are continuing to investigate this issue.
Feb 20, 22:58 UTC

Investigating - We have been informed by our US suppliers about an issue impacting the following carrier:
Sprint USA.

As a result of this issue, inbound and outbound messages and delivery receipts may be impacted. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 20, 18:52 UTC

Feb 21, 2020

USA Carrier Partner Messaging Latency for Verizon and AT&T

Resolved - This incident has been resolved.
Feb 21, 22:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 19:38 UTC

Investigating - We are investigating reports of MMS delays to AT&T and Verizon affecting Short Code messages. There are no delays with SMS messaging.

We will post an update as soon as we know more. Please contact support@nexmo.com if you have any questions.
Feb 21, 18:20 UTC

Russia SMS - Delivery Degradation towards Beeline

Resolved - This incident has been resolved.
Feb 21, 18:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 17:47 UTC

Identified - Please be advised that due to local issues with the operator Beeline in Russia, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Feb 21, 07:11 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Feb 21, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:00 UTC

Scheduled - Between 20-Feb-2020 20:00 UTC and 21-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 19, 23:39 UTC

Feb 20, 2020

SMS - Partial maintenance in our SMS platform

Completed - The scheduled maintenance has been completed.
Feb 20, 16:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 16:40 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 20, 16:38 UTC

Scheduled - Between 20-Feb-2020 16:40 UTC and 20-Feb-2020 17:10 UTC, we will be performing a partial maintenance on our SMS platform in order to upgrade our connector machine.

During this maintenance period, there might be short-term delays in outbound message delivery however there will be no traffic lost to any destination.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 20, 16:36 UTC

US SMS - Planned Maintenance affecting Sprint

Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:00 UTC

Scheduled - Between 20-Feb-2020 06:00 UTC and 20-Feb-2020 09:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 14, 21:35 UTC

Feb 19, 2020

Russia SMS - Urgent maintenance affecting Mobile TeleSystems (MTS)

Completed - The scheduled maintenance has been completed.
Feb 19, 09:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 03:58 UTC

Scheduled - Please be informed that the operator Mobile TeleSystems (MTS) is performing an urgent maintenance on their SMS platform.

There may be delays in message delivery to subscribers of this operator. As there isn't an end time of this maintenance, we will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 19, 03:56 UTC

United Arab Emirates SMS - Planned maintenance affecting Etisalat

Completed - The scheduled maintenance has been completed.
Feb 19, 02:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 20:00 UTC

Scheduled - Between 18-Feb-2019 20:00 UTC and 19-Feb-2020 02:00 UTC, the operator Etisalat will be performing maintenance on their SMS platform.

During this maintenance period, you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Feb 13, 08:24 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 UTC

Scheduled - Between 18-Feb-2020 21:00 UTC and 19-Feb-2020 01:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 18, 14:33 UTC

Feb 18, 2020

US SMS - Planned Maintenance affecting Sprint

Completed - The scheduled maintenance has been completed.
Feb 18, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 UTC

Scheduled - Between 18-Feb-2020 06:00 UTC and 18-Feb-2020 12:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 17, 07:21 UTC

USA SMS - Planned maintenance affecting small regional carriers

Completed - The scheduled maintenance has been completed.
Feb 18, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 05:00 UTC

Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date/Time: 2020-02-18 05:00:00 UTC
End Date/Time: 2020-02-18 09:00:00 UTC

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
Mid-Rivers Communications USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 11, 18:54 UTC

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

US - SMS Maintenance for Long Virtual Numbers and Landline

Completed - The scheduled maintenance has been completed.
Feb 15, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 UTC

Scheduled - We have been notified by our supplier that between 15-Feb-2020 00:00 UTC and 15-Feb-2020 04:00 UTC, the supplier will be performing maintenance on their platform.

There may be delays in outbound and inbound messages, as well as delivery receipt notifications.

Please contact support@nexmo.com if you have any questions.
Feb 6, 19:01 UTC

Feb 14, 2020

USA SMS - Planned maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Feb 14, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 06:01 UTC

Scheduled - Between 06:00 am and 10:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 2020-01-14 06:00:00 UTC
End: 2020-02-14 10:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.
Feb 13, 23:08 UTC

USA and Canada SMS - Planned maintenance affecting Toll-Free Numbers

Completed - The scheduled maintenance has been completed.
Feb 14, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 05:01 UTC

Scheduled - Between 05:00 and 08:00 am (UTC) on 14th of February 2020, one of our suppliers will be performing maintenance on their SMS platform.

Impact Scope: Standard Rate Inbound and Outbound SMS, Delivery Receipts
Start: 2020-02-14 05:00:00 UTC
End: 2020-02-14 08:00:00 UTC

During the maintenance window, customers may see delays for inbound/outbound SMS sent to and from all USA and Canadian operators. Delivery reports may also return with delays.

Messages and delivery receipts will be queued by the carrier and delivered as soon as services become available.

Please note that this will be the only notification you will be receiving about this scheduled maintenance. Please contact support@nexmo.com if you have any questions.
Feb 11, 23:01 UTC

Feb 13, 2020

USA - SMS Degradation affecting T-Mobile Network

Resolved - This incident has been resolved.
Feb 13, 19:16 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 18:06 UTC

Investigating - We have been notified by our supplier of an issue impacting delivery for SMS Outbound on the network T-Mobile.

As a result of this issue, outbound messages and delivery receipts may be impacted. Our customers might experience delays with receiving delivery receipts when requested. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 13, 14:22 UTC

US SMS - Planned Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Feb 13, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:00 UTC

Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages latency may be experienced on delivery until the maintenance has been completed.

Start Date Time: 2020-02-13 08:00:00 UTC
End Date/Time: 2020-02-13 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Feb 12, 05:53 UTC

US SMS - Planned Maintenance affecting Sprint

Completed - The scheduled maintenance has been completed.
Feb 13, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 UTC

Scheduled - Between 13-Feb-2019 06:00 UTC and 13-Feb-2019 09:00 UTC Sprint will be performing maintenance on its SMS platform.

During this time a few of the customers may observe delay in delivery during the maintenance.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 7, 17:02 UTC

CA - SMS Degradation affecting Rogers Communications Network

Resolved - This incident has been resolved.
Feb 13, 00:19 UTC

Monitoring - Start Time of Incident: 2020-02-12 19:55 UTC

Impact: Clients may have experienced delayed or rejected Shortcode Inbound/Outbound to Rogers Wireless
Feb 12, 21:18 UTC

Investigating - We are experiencing quality degradation towards Canada Rogers Communications Network with our suppliers.

As a result of this issue, outbound messages and delivery receipts may be impacted. Our customers might experience delays with receiving delivery receipts when requested. Messages will be retried once the impact has been resolved.

We will post an update as soon as we know more.
Feb 12, 21:12 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Feb 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 UTC

Scheduled - Between 12-Feb-2020 20:00 UTC and 13-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 7, 11:19 UTC

Feb 12, 2020

USA - SMS Degradation affecting T-Mobile Network

Resolved - This incident has been resolved.
Feb 12, 22:34 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 21:26 UTC

Investigating - We have been notified by our supplier of an issue impacting delivery receipts for SMS Outbound sent using a subset of short codes and toll-free numbers on the network T-Mobile.

As a result of this issue, outbound messages and delivery receipts may be impacted. Our customers might experience delays with receiving delivery receipts when requested. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Feb 12, 17:10 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Feb 12, 01:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:01 UTC

Scheduled - Between 11-Feb-2020 21:00 UTC and 12-Feb-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 6, 05:35 UTC

Feb 11, 2020

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Feb 11, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 20:01 UTC

Scheduled - Between 10-Feb-2020 20:00 UTC and 11-Feb-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Feb 7, 11:19 UTC