Partially Degraded Service
SMS API Operational
Outbound SMS   ? Operational
Inbound SMS   ? Operational
SMPP   ? Operational
Europe traffic   ? Operational
North America (US, Canada & Caribbean) traffic   ? Operational
South & Central America traffic   ? Operational
Africa traffic   ? Operational
Asia & Oceania traffic   ? Operational
Voice-related API's Operational
Call API   Operational
TTS API   Operational
SIP   ? Operational
Voice API   ? Operational
Europe Traffic   Operational
North America (US, Canada & Caribbean) traffic   Operational
South & Central America traffic   Operational
Africa traffic   Operational
Asia & Oceania traffic   Degraded Performance
Number Insight API   Operational
Verify API and Verify SDK   Operational
Chat App API   Operational
Developer API   ? Operational
Nexmo Dashboard   Operational
Website   Operational
Billing and Payments   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
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Past Incidents
Oct 22, 2017

No incidents reported today.

Oct 21, 2017
Lost Outbound Voice Reach to China
Resolved - We regret to inform that all Voice traffic to China should be pre-approved moving forward, otherwise call attempts will get rejected. If you have an account manager in Nexmo, please feel free to reach out for full details on the progress of the incident.
Oct 21, 10:03 UTC
Update - We are still awaiting more information from in-country operators. Delay is to do with the political event in Beijing which is set for the whole of this week. Once it is finished we are going to have an update on the new process of pre-approving Voice traffic to China.

If you have an account manager in Nexmo, please feel free to reach out for full details on the progress of the incident.
Oct 18, 18:01 UTC
Monitoring - We are currently in the process of restoring our Voice reach to China. On the other hand, we regret to say that all Voice traffic to China should be pre-approved moving forward. Process will be published once there is more information from in-country operators.

As mentioned earlier this week, if you have an account manager at Nexmo, please feel free to contact them with full details of your needs.
Oct 17, 16:03 UTC
Identified - We regret to say that we are still facing issues with Voice termination to China. We have learned that, due to a political event in Beijing, local operators have imposed extra strict limits on all traffic, including that of Nexmo customers. We are continuing to work with our various local voice suppliers and are optimistic that we will find a solution, but it is likely that all Voice traffic to China should be pre-approved moving forward.

If you have an account manager at Nexmo, please feel free to contact them with full details of your needs in China so that we can ensure your service is restored as quickly as possible.
Oct 16, 17:45 UTC
Investigating - We have lost outbound voice reach to Chinese operators. This will impact all voice products - SIP, Voice API, Text-to-Speech, Call APIs and Verify voice calls. We are working to find a solution and will update this notification as soon as possible.
Oct 16, 08:01 UTC
Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 17, 2017
Delays in SMS delivery towards Iran Mobile RighTel
Resolved - This incident has been resolved.
Oct 17, 17:15 UTC
Investigating - Please be advised that due to local issues with our suppliers we are experiencing delays in SMS delivery towards Iran Mobile RighTel.
We are working on resolving these issues as soon as possible and will keep you updated on the progress.
Oct 17, 13:19 UTC
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
Network issues with EE (Everything Everywhere) UK
Resolved - This incident has been resolved.
Oct 10, 19:25 UTC
Investigating - Please note there are currently network issues reported by EE UK. As of now, both SMS and Voice products are being affected.We are working with the supplier and will update you once the issue is resolved.
Oct 10, 12:45 UTC
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

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