All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Early Adopter] In-App IP communications Operational
[Early Adopter] In-App IP Messaging Operational
[Early Adopter] In-App IP Voice Operational
[Early Adopter] In-App IP Video Operational
[Early Adopter] Conversation Operational
[Early Adopter] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Russia SMS - Planned maintenance affecting Beeline Jan 22, 22:00 - Jan 23, 00:00 UTC
Between 22-Jan-2019 22:00 UTC and 23-Jan-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Jan 20, 16:20 UTC
USA SMS - Planned Maintenance affecting US Cellular Jan 23, 06:00-09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 16:57 UTC
Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date/Time: 2020-01-23 07:00:00 UTC
End Date/Time: 2020-01-23 10:00:00 UTC

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.

Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Jan 21, 07:00 UTC
USA SMS - Planned maintenance affecting Sprint Jan 23, 07:00-11:00 UTC
Between 07:00 and 11:00 (UTC) on 23th January 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint

Impact Scope: Standard Rate Inbound and Outbound SMS
Start: 2020-01-23 07:00:00 UTC
End: 2020-01-23 11:00:00 UTC

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Jan 22, 06:32 UTC
US SMS Maintenance Feb 1, 16:00-22:00 UTC
We have been notified by our supplier that between 01-Feb-2020 16:00 UTC and 01-Feb-2020 22:00 UTC, the supplier will be performing maintenance on their platform.

There may be delays in outbound and inbound messages, as well as delivery receipt notifications.

Please contact support@nexmo.com if you have any questions.
Posted on Jan 20, 00:16 UTC
USA SMS - Planned maintenance affecting Verizon Feb 5, 05:00-10:00 UTC
Please be advised that Verizon will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 02/05/2020 05:00:00 UTC
End Date/Time: 02/05/2020 10:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Posted on Jan 16, 20:20 UTC
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Past Incidents
Jan 22, 2020
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Jan 22, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 UTC
Scheduled - Between 21-Jan-2020 21:00 UTC and 22-Jan-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 21, 07:41 UTC
Jan 21, 2020
SMS - Delivery issue to O2 Germany
Resolved - This incident has been resolved.
Jan 21, 14:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 12:36 UTC
Investigating - We have been informed by our suppliers about an issue impacting the following carrier:
O2 Germany.

As a result of this issue, inbound and outbound messages may be impacted. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 21, 09:12 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jan 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:01 UTC
Scheduled - Between 20-Jan-2019 20:00 UTC and 21-Jan-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period you may encounter some difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 20, 07:31 UTC
Jan 20, 2020
USA and CA - Service Degradation for Messages Sent Using Toll-Free Numbers and Short Codes
Resolved - This incident has been resolved.
Jan 20, 22:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 21:17 UTC
Investigating - We have been notified by our supplier of an issue impacting Inbound/Outbound messages sent using toll free numbers and a subset of short codes.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Jan 20, 20:15 UTC
Jan 19, 2020
SMS delivery to Nigeria MTN
Resolved - This incident has been resolved.
Jan 19, 11:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 08:52 UTC
Update - We are continuing to work with our carrier partner on this issue and will issue an update as soon as more information becomes available.
Jan 18, 17:00 UTC
Update - We are continuing to work with our carrier partner on this issue and will issue an update as soon as more information becomes available.
Jan 18, 05:36 UTC
Update - We are continuing to work with our carrier partner on this issue and will issue an update as soon as more information becomes available.
Jan 17, 16:56 UTC
Update - We are continuing to work with our carrier partner on this issue and will issue an update as soon as more information becomes available.
Jan 17, 06:55 UTC
Update - We are continuing to investigate this issue.
Jan 17, 01:34 UTC
Investigating - Please be advised that we are observing message delivery delays towards MTN network Nigeria.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 16, 18:35 UTC
Jan 16, 2020
USA and CA - Service Degradation for Messages Sent Using Toll-Free Numbers and Short Codes
Resolved - This incident has been resolved.
Jan 16, 21:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 20:40 UTC
Investigating - We have been notified by our supplier of an issue impacting Inbound/Outbound messages sent using toll free numbers and a subset of short codes.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Jan 16, 19:13 UTC
USA SMS - Planned maintenance affecting AT&T USA
Completed - The scheduled maintenance has been completed.
Jan 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:02 UTC
Scheduled - Between 02:00 am and 12:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 01/16/2019 02:00:00 UTC
End: 01/16/2019 12:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Jan 13, 21:21 UTC
Jan 15, 2020
USA SMS - Planned maintenance affecting AT&T USA
Completed - The scheduled maintenance has been completed.
Jan 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:01 UTC
Scheduled - Between 02:00 am and 12:00 pm (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 01/15/2019 02:00:00 UTC
End: 01/15/2019 12:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Jan 13, 21:21 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:01 UTC
Scheduled - Between 14-Jan-2020 21:00 UTC and 15-Jan-2020 01:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jan 14, 07:42 UTC
Jan 13, 2020
US SMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Jan 13, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:00 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2020-01-13 08:00:00 UTC
End Date/Time: 2020-01-13 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Jan 9, 20:31 UTC
Jan 12, 2020
USA SMS - Planned maintenance affecting Sprint
Completed - The scheduled maintenance has been completed.
Jan 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 UTC
Scheduled - Between 01:00 and 16:00 (UTC) on 12th January 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint

Impact Scope: Standard Rate Inbound and Outbound SMS
Start: 2020-01-12 01:00:00 UTC
End: 2020-01-12 16:00:00 UTC

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Dec 25, 16:58 UTC
Jan 11, 2020

No incidents reported.

Jan 10, 2020
US SMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Jan 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 05:01 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Start Date Time: 2020-01-10 05:00:00 UTC
End Date/Time: 2020-01-10 11:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Jan 9, 20:29 UTC
Jan 9, 2020
USA - SMS Degradation affecting T-Mobile Network
Resolved - This incident has been resolved.
Jan 9, 23:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 22:08 UTC
Update - We are continuing to investigate this issue.
Jan 9, 20:35 UTC
Investigating - We have been notified by our supplier of an issue impacting delivery receipts for SMS Inbound/Outbound sent using a subset of short codes and toll-free numbers on the network T-Mobile.

As a result of this issue, inbound and outbound messages and delivery receipts may be impacted. Our customers might experience delays with receiving delivery receipts when requested. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Jan 9, 20:26 UTC
USA - SMS service degradation affecting C Spire Wireless and Google Voice USA
Resolved - This incident has been resolved.
Jan 9, 05:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Please contact support@nexmo.com if you have any questions.
Jan 9, 05:17 UTC
Update - Please be advised that this issue is now affecting inbound messages as well outbound message traffic for C Spire Wireless (also known as Cellular South) USA and Google Voice USA.

The carriers are still investigating the root cause and our carrier partners will provide an update as soon as we have one.

Please contact support@nexmo.com if you have any questions.
Jan 9, 04:06 UTC
Investigating - We have been notified by our carrier partners of an issue impacting delivery towards both C Spire Wireless (also known as Cellular South) USA and Google Voice USA.

As of result of this issue, outbound messages sent from short codes towards subscribers of the carriers mentioned above may experience delays.

The carriers are aware of this issue and investigating the root cause and our carrier partners will provide an update as soon as we have one.

Please contact support@nexmo.com if you have any questions.
Jan 9, 03:28 UTC
Jan 8, 2020

No incidents reported.

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