USA SMS - Planned maintenance affecting AT&T USA 1/4
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:00 UTC
Scheduled - Between 02:00 and 11:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 10/22/2019 02:00:00 UTC
End: 10/22/2019 11:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Billing and Payments Operational
Reports API Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Early Adopter] In-App IP communications Operational
[Early Adopter] In-App IP Messaging Operational
[Early Adopter] In-App IP Voice Operational
[Early Adopter] In-App IP Video Operational
[Early Adopter] Conversation Operational
[Early Adopter] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
USA SMS - Planned maintenance affecting Toll Free Numbers and Short Codes Oct 22, 17:00-18:00 UTC
Between 17:00 and 18:00 am (UTC) on 22nd of October 2019, our Toll Free Number and Short Codes suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s): All USA

Impact Scope: Toll Free Numbers and Short Codes
Start: 2019-10-22 17:00:00 UTC
End: 2019-10-22 18:00:00 UTC

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 18, 23:44 UTC
USA SMS - Planned maintenance affecting AT&T USA 2/4 Oct 23, 01:00-10:00 UTC
Between 01:00 and 10:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 10/23/2019 01:00:00 UTC
End: 10/23/2019 10:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 18, 21:52 UTC
USA SMS - Planned maintenance affecting Sprint USA Oct 23, 03:00-10:00 UTC
Between 03:00 am to 10:00 am (UTC) on 23rd of October 2019, our suppliers will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope: Inbound and Outbound SMS Messaging, SMS Delivery Reports
Start: 2019-10-23 03:00:00 UTC
End: 2019-10-23 10:00:00 UTC

During the maintenance period, customers will be experiencing delays to Inbound and Outbound SMS messages sent to and from subscribers on the affected carrier.

During the maintenance period, inbound SMSs will be queued by the carrier and Outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 11, 22:07 UTC
Russia SMS - Planned maintenance affecting Megafon Oct 23, 20:00 - Oct 24, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 15:15 UTC
Scheduled - Between 23-Oct-2019 20:00 UTC and 24-Oct-2019 01:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 15, 15:15 UTC
Russia SMS - Planned maintenance affecting Tele2 Oct 23, 21:00 - Oct 24, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 21, 14:33 UTC
Scheduled - Between 23-Oct-2019 21:00 UTC and 24-Oct-2019 01:00 UTC the operator Tele2 will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 21, 14:33 UTC
USA SMS - Planned maintenance affecting AT&T USA 3/4 Oct 24, 02:00-11:00 UTC
Between 02:00 and 11:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 10/24/2019 02:00:00 UTC
End: 10/24/2019 11:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 18, 21:39 UTC
USA SMS - Planned Maintenance affecting US Cellular Oct 24, 04:00-10:00 UTC
Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date Time: 2019-10-24 04:00:00 UTC
End Date/Time: 2019-10-24 10:00:00 UTC

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 21, 17:17 UTC
USA SMS - Planned maintenance affecting AT&T USA 4/4 Oct 25, 02:00-11:00 UTC
Between 02:00 and 11:00 am (UTC), the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate Inbound & Outbound SMS
Start: 10/25/2019 02:00:00 UTC
End: 10/25/2019 11:00:00 UTC

During the maintenance period, customers will be experiencing delays to inbound and outbound SMS messages sent to and Delivery Receipts from subscribers on the affected carrier.

In the event of disruption to the service, the traffic will be queued for delivery once the maintenance is
completed.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 18, 21:41 UTC
USA SMS - Planned Maintenance affecting Verizon Toll-Free Numbers Oct 25, 05:00-07:00 UTC
Between 05:00 am to 07:00 am (UTC) on 25th of October 2019, Verizon will be performing maintenance on their SMS platform for toll-free numbers.

Impacted Carrier(s):
Verizon

Impact Scope: Inbound and Outbound SMS Messaging, SMS Delivery Reports
Start: 2019-10-25 05:00:00 UTC
End: 2019-10-25 07:00:00 UTC

During the maintenance period, customers will be experiencing delays to Inbound, Outbound SMS messages and delivery receipts sent to and from subscribers on the affected carrier.

During the maintenance period, all messages will be queued and processed after the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 21, 18:03 UTC
Russia SMS - Planned maintenance affecting MTS Oct 25, 19:00 - Oct 26, 03:00 UTC
Between 25-Oct-2019 19:00 UTC and 26-Oct-2019 03:00 UTC, the operator MTS will be performing maintenance on its SMS platform.

During this maintenance period, you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Oct 10, 08:37 UTC
USA SMS - Planned maintenance affecting Sprint Oct 29, 03:00-10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 00:10 UTC
Scheduled - Between 03:00 and 10:00 am (UTC) on 29th October 2019, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint

Impact Scope: Standard Rate Inbound and Outbound SMS
Start: 2019-10-29 03:00:00 UTC
End:2019-10-29 10:00:00 UTC

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Oct 22, 00:09 UTC
Russia SMS - Planned maintenance affecting Tele2 Oct 29, 21:00 - Oct 30, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 21, 14:34 UTC
Scheduled - Between 29-Oct-2019 21:00 UTC and 30-Oct-2019 01:00 UTC the operator Tele2 will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 21, 14:34 UTC
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Past Incidents
Oct 22, 2019
USA & CA - Delivery Receipt Latency for Messages Sent Using Short Codes
Resolved - This incident has been resolved.
Oct 22, 08:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 06:54 UTC
Investigating - We have been notified by our supplier of an issue impacting delivery receipts for SMS Inbound/Outbound sent using short codes. Our customers might experience delays with receiving delivery receipts when requested.

Please note that SMS Inbound/Outbound messages are not affected by this issue.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 21, 23:17 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Oct 22, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 15:14 UTC
Scheduled - Between 21-Oct-2019 20:00 UTC and 22-Oct-2019 01:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 15, 15:00 UTC
Oct 21, 2019
USA SMS - Planned maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2019-10-21 06:00:00 UTC
End: 2019-10-21 10:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Oct 18, 20:02 UTC
Oct 20, 2019

No incidents reported.

Oct 19, 2019
Iran SMS - Delivery Degradation towards MCI
Resolved - This incident has been resolved.
Oct 19, 02:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 01:22 UTC
Identified - Please be advised that due to local issues with the operator MCI in Iran , we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 18, 11:14 UTC
Oct 18, 2019
U.S.A - Delays for Messages & Delivery Receipt Latency for Messages Sent Using Toll Free Numbers
Resolved - This incident has been resolved.
Oct 18, 23:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 21:07 UTC
Identified - We have been notified by our supplier of an issue impacting message delivery and delays to delivery receipts for SMS Inbound/Outbound sent using toll free numbers. Subscribers using toll-free numbers may experience delays with receiving delivery receipts when requested.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 18, 15:44 UTC
Indonesia SMS - Delivery Degradation towards Smartfren
Resolved - This incident has been resolved.
Oct 18, 15:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 15:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 18, 12:57 UTC
Investigating - We are currently observing SMS delivery degradation towards Indonesia Smartfren. We are working with our carrier partners to resolve the issue and will update as soon as we have more information.

Please contact support@nexmo.com if you have any questions.
Oct 18, 08:48 UTC
Vietnam SMS - emergent maintenance affecting Viettel
Completed - The scheduled maintenance has been completed.
Oct 18, 05:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 04:50 UTC
Scheduled - Please be informed that the operator is performing an emergent maintenance on their SMS platform.

As a result, outbound messages may experience delays. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 18, 04:48 UTC
Oct 17, 2019
Malaysia SMS - Planned maintenance affecting Digi Malaysia
Completed - The scheduled maintenance has been completed.
Oct 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 UTC
Scheduled - Please be advised that Digi Malaysia will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date Time: 10/17/2019 19:00:00 UTC
End Date/Time: 10/17/2019 22:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Oct 15, 06:16 UTC
U.S.A - Delivery Receipt Latency for Messages Sent Using Toll Free Numbers - Verizon Network
Resolved - This incident has been resolved.
Oct 17, 20:09 UTC
Update - We are continuing to monitor for any further issues.
Oct 17, 18:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 17:23 UTC
Investigating - We have been notified by our supplier of an issue impacting delivery receipts for SMS Inbound/Outbound for Verizon users over toll free numbers. Subscribers of this carrier may experience delays with receiving delivery receipts when requested.

Please note that SMS Inbound/Outbound messages are not affected by this issue.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 17, 16:56 UTC
USA Degradation - Inbound Messages sent using Short Codes in Sprint Network
Resolved - This incident has been resolved.
Oct 17, 18:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 18:36 UTC
Investigating - We have been informed by our US suppliers about an issue impacting the following carrier: Sprint USA.

As a result of this issue, inbound messages and delivery receipts may be impacted. Messages will be retried once the impact has been resolved.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Oct 17, 16:56 UTC
Iraq SMS - SMS Delivery Degradation towards Zain
Resolved - This incident has been resolved.
Oct 17, 11:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 09:33 UTC
Investigating - We are currently observing SMS delivery degradation towards Iraq Zain. We are working with our carrier partners to resolve the issue and will update as soon as we have more information.

Please contact support@nexmo.com if you have any questions.
Oct 17, 08:33 UTC
Kazakhstan SMS - Planned maintenance affecting Altel and Tele2
Completed - The scheduled maintenance has been completed.
Oct 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:01 UTC
Scheduled - Between 17-Oct-2019 08:00 UTC and 17-Oct-2019 11:00 UTC the operator Altel and Tele2 will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 16, 14:09 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Oct 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 UTC
Scheduled - Between 16-Oct-2019 21:00 UTC and 17-Oct-2019 00:00 UTC the operator Beeline will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 11, 19:30 UTC
Oct 16, 2019
U.S.A - Delivery Receipt Latency for Messages Sent Using TFNs (toll free numbers)
Resolved - This incident has been resolved.
Oct 16, 21:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 20:07 UTC
Investigating - We have been notified by our supplier of an issue impacting delivery receipts for SMS Inbound/Outbound sent using toll free numbers. Our customers might experience delays with receiving delivery receipts when requested.

Please note that SMS Inbound/Outbound messages are not affected by this issue.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 16, 16:17 UTC
USA SMS - Planned maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date Time: 10/16/2019 07:00 AM UTC
End Date/Time: 10/16/2019 10:00 AM UTC

Please contact support@nexmo.com if you have any questions.
Oct 15, 18:58 UTC
US SMS - Planned Maintenance affecting Verizon
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:00 UTC
Scheduled - Please be advised that Verizon will be performing a planned maintenance activity as per the below schedule. There is no expected impact.

Start Date Time: 10/16/2019 04:00 AM UTC
End Date/Time: 10/16/2019 09:00 AM UTC

Please contact support@nexmo.com if you have any questions.
Oct 16, 04:00 UTC
USA SMS - Planned maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:01 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date Time: 10/16/2019 04:00 AM UTC
End Date/Time: 10/16/2019 07:00 AM UTC

Please contact support@nexmo.com if you have any questions.
Oct 14, 20:22 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 UTC
Scheduled - Between 15-Oct-2019 21:00 UTC and 16-Oct-2019 01:00 UTC the operator Tele2 will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 9, 12:34 UTC
Oct 15, 2019
Malaysia SMS - Planned maintenance affecting Digi Malaysia
Completed - The scheduled maintenance has been completed.
Oct 15, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 16:00 UTC
Scheduled - Please be advised that Digi Malaysia will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date Time: 10/15/2019 16:00:00 UTC
End Date/Time: 10/15/2019 18:00:00 UTC

Please contact support@nexmo.com if you have any questions.
Oct 15, 06:14 UTC
US Planned SMS Maintenance affecting LVN numbers
Completed - The scheduled maintenance has been completed.
Oct 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:00 UTC
Scheduled - We have been notified by our supplier that between 15-Oct-2019 10:00 UTC and 15-Oct-2019 14:00 UTC, the supplier will be performing maintenance on their platform.

There may be delays in outbound and inbound messages, as well as Delivery receipt notifications.

Please contact support@nexmo.com if you have any questions.
Oct 12, 06:41 UTC
USA Shortcode Messaging - US Short Code Traffic Interruption 8:17 - 9:46 UTC
Resolved - This incident is now resolved.

Please contact us at support@nexmo.com if you experience any issue you believe to be related to this incident.
Oct 15, 13:06 UTC
Monitoring - Between 8:17 and 9:46 UTC today the connection with one of our US short code suppliers was down. Due to this downtime a subset of Two-Factor Authentication and Marketing SMS traffic sent to US customers was delayed.

We are continuing to investigate the cause of the outage, but the connection has now been entirely restored. SMS traffic is flowing normally with no latency.
Oct 15, 10:00 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 UTC
Scheduled - Between 14-Oct-2019 21:00 UTC and 15-Oct-2019 00:00 UTC the operator Beeline will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 10, 10:16 UTC
Oct 14, 2019
Zimbabwe - Telecel - delivery degradation
Resolved - This incident has been resolved.
Oct 14, 01:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 01:16 UTC
Investigating - We are currently observing SMS delivery degradation towards Zimbabwe - Telecel. We are working with our carrier partners to resolve the issue and will update as soon as we have more information.

Please contact support@nexmo.com if you have any questions.
Oct 13, 16:58 UTC
Oct 13, 2019
U.S.A - Delivery Receipt Latency for Messages Sent Using US Short Codes
Resolved - This incident has been resolved.
Oct 13, 04:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 02:39 UTC
Update - We are still trying to find a fix on this issue and will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 12, 15:08 UTC
Update - We are still trying to find a fix on this issue and will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 12, 06:43 UTC
Update - We are continuing to work on this issue and will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 12, 01:55 UTC
Identified - Please note that we are investigating an issue impacting delivery receipts for SMS Inbound/Outbound sent using US short code numbers. Our customers might experience delays with receiving delivery receipts when requested.

Please note that SMS Inbound/Outbound messages are not affected by this issue.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Oct 11, 20:52 UTC
Oct 11, 2019
Canada Messaging - Delays towards Canada Networks using Short Codes
Resolved - This incident has been resolved.
Oct 11, 23:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 22:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 11, 21:30 UTC
Investigating - We have been notified of a problem with our short code route, which is impacting traffic to and from Canada short code numbers. As a result, outbound messages and inbound messages might be delayed.

We will post an update as soon as we know more. Please contact support@nexmo.com if you have any questions.
Oct 11, 17:53 UTC
US SMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:00 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start Date Time: 10/11/2019 06:00 AM UTC
End Date/Time: 10/11/2019 010:00 AM UTC

Please contact support@nexmo.com if you have any questions.
Oct 9, 21:55 UTC
Oct 10, 2019
[Beta] Whatsapp Messaging Outage
Postmortem - Read details
Oct 17, 10:31 UTC
Resolved - This issue is now resolved. To further clarify the details, the degradation started around 12:14 UTC, and, as said before, impacted both outbound and inbound only for Whatsapp messages.

From 12:54 UTC most of our Whatsapp instances were back online and the service was fully restored for all customers at 13:33 UTC.

A post-mortem will be published in the future regarding this.
Oct 10, 14:41 UTC
Monitoring - Today at 12:18 UTC, we have detected an issue causing an outage with both inbound and outbound Whatsapp messages. During this period, outbound messages would have failed with an Undeliverable status. This issue was fixed at around 13:06 UTC, and now both inbound and outbound messages should be delivered successfully. We are continuing to monitor the service.

Only WhatsApp messages were impacted and not other channels available via the Messages and Dispatch API.
Oct 10, 13:37 UTC
USA SMS - Planned maintenance affecting T-Mobile Landlines and Toll-free numbers
Completed - The scheduled maintenance has been completed.
Oct 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:01 UTC
Scheduled - Between 06:00 am to 10:00 am (UTC) on 10th of October 2019, T-Mobile will be performing maintenance on their SMS platform for landlines and toll-free numbers

Impacted Carrier(s):
T-Mobile USA

Impact Scope: Inbound and Outbound SMS Messaging, SMS Delivery Reports
Start: 2019-10-10 06:00:00 UTC
End: 2019-10-10 10:00:00 UTC

During the maintenance period, customers will be experiencing delays to Inbound and Outbound SMS messages sent to and from subscribers on the affected carrier.

During the maintenance period, all messages will be queued and processed after the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Oct 10, 06:00 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Oct 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 4, 16:08 UTC
Scheduled - Between 10-Oct-2019 01:00 UTC and 10-Oct-2019 04:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 4, 16:05 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Oct 10, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 UTC
Scheduled - Between 09-Oct-2019 21:00 UTC and 10-Oct-2019 00:00 UTC the operator Beeline will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 7, 14:28 UTC
Oct 9, 2019
US - Service Degradation for Messages Sent Using Virtual Numbers
Resolved - This incident has been resolved.
Oct 9, 20:20 UTC
Update - We are continuing to investigate this issue.
Oct 9, 20:19 UTC
Investigating - Please note that we are investigating an issue impacting customers in the US for SMS Inbound/Outbound sent using US Virtual Numbers.

Our supplier has been made aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

If you have any questions or concerns regarding this maintenance event, please contact support@nexmo.com.
Oct 9, 20:09 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Oct 9, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 UTC
Scheduled - Between 08-Oct-2019 21:00 UTC and 09-Oct-2019 01:00 UTC the operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 1, 14:20 UTC
Oct 8, 2019
Hong Kong SMS - Planned maintenance affecting 3 Hong Kong
Completed - The scheduled maintenance has been completed.
Oct 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 12:39 UTC
Scheduled - Between 08-Oct-2019 17:00 UTC and 08-Oct-2019 21:00 UTC the operator 3 Hong Kong will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Also there might be 1-minute interruptions of service during the time intervals mentioned below:

Start time : 8-Oct, 17:15 (UTC)
End time : 8-Oct, 17:45 (UTC)

Start time : 8-Oct, 18:00 (UTC)
End time : 8-Oct, 18:30 (UTC)

Please contact support@nexmo.com if you have any questions.
Sep 30, 12:33 UTC
US SMS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 UTC
Scheduled - We have been notified by our suppliers that between 08-Oct-2019 07:00 UTC and 08-Oct-2019 11:00 UTC, the supplier will be performing maintenance on their platform.

There is no impact expected to inbound and outbound messages.

Please contact support@nexmo.com if you have any questions.
Oct 1, 22:00 UTC
U.S.A SMS - Planned maintenance affecting small U.S.A regional carriers
Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 UTC
Scheduled - Between 09:00 AM (UTC) and 11:00 AM (UTC) on Oct 1, 2019, multiple U. S. A carriers will be performing maintenance on their SMS platforms.

Impacted Carriers: GetLisa/ClearSky USA
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Leaco Rural Telephone Cooperative USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA

Impact Scope: Standard Rate Outbound SMS, Inbound SMS
Start: 2019-10-01 09:00:00 UTC
End: 2019-10-01 11:00:00 UTC

During the maintenance period, customers may experience delays to Inbound SMS messages as well as Outbound SMS messages sent to and from subscribers on the affected carriers.

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

Please contact support@nexmo.com if you have any questions.
Sep 27, 15:36 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 4, 16:13 UTC
Scheduled - Between 08-Oct-2019 01:00 UTC and 08-Oct-2019 04:00 UTC our operator will be performing maintenance on their SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 4, 16:13 UTC
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