Nexmo Status

All Systems Operational

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Chat App API Operational

Developer API Operational

Nexmo Dashboard Operational

Website Operational

Billing and Payments Operational

Reports API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

rest.nexmo.com uptime

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smpp0.nexmo.com uptime

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smpp1.nexmo.com uptime

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smpp4.nexmo.com uptime

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Past Incidents

Nov 18, 2018

No incidents reported today.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

USA - Shortcodes

Resolved - This issue is resolved.
Issue Started: 2018-11-16 16:02 UTC.
Issue Ended: 2018-11-16 17:11 UTC

Please let support@nexmo.com know if you have any questions.
Nov 16, 22:04 UTC

Monitoring - Due to an issue with one of our US shortcode routes, you may have experienced delivery issues for both outbound and inbound SMS. This may have also impacted some Verify SMS transactions.

This issue is now resolved, however we are still monitoring the situation. We will update this announcement to confirm it is fully resolved.
Nov 16, 17:33 UTC

Nov 15, 2018

USA SMS - Toll Free Numbers & Shortcodes (Nov 15, 07:00 - 11:00 UTC)

Completed - The scheduled maintenance has been completed.
Nov 15, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 UTC

Scheduled - US Cellular will be conducting maintenance affecting ONLY SMS to and from US Toll-Free & short code numbers.
During the maintenance window, there may be short periods of latency for both inbound and outbound SMS.

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

If any questions, please contact support@nexmo.com.

US Pacific (PDT/PST) 2018-11-14 23:00:00 PST (UTC -08:00) 2018-11-15 03:00:00 PST (UTC -08:00)
US Eastern (EDT/EST) 2018-11-15 02:00:00 EST (UTC -05:00) 2018-11-15 06:00:00 EST (UTC -05:00)
UK (BST/GMT) 2018-11-15 07:00:00 GMT (UTC +00:00) 2018-11-15 11:00:00 GMT (UTC +00:00)
AU Eastern (EDT/EST) 2018-11-15 18:00:00 AEDT (UTC +11:00) 2018-11-15 22:00:00 AEDT (UTC +11:00)
Nov 14, 23:31 UTC

[Scheduled] US - SMS - AT&T

Completed - The scheduled maintenance has been completed.
Nov 15, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 03:01 UTC

Scheduled - Between 15-11-2018 03:00 UTC and 15-11-2018 11:00 UTC, AT&T will be performing maintenance on their servers. A traffic disruption of less than 10 minutes may occur.

During this time, you may see errors or service degradation to SMS messaging.

There is no impact expected to other services.
Nov 14, 19:10 UTC

Nov 14, 2018

Inbound and outbound SMS delays in Asia

Resolved - The queues here have been drained. Therefore, all services have been restored.
Nov 14, 15:56 UTC

Monitoring - The hardware issue has now been resolved and SMS requests queued to suppliers are now draining. We will post an update when traffic is again completely restored.
Nov 14, 12:06 UTC

Investigating - Due to a hardware fault we are currently experiencing delays in both inbound and outbound SMS delivery from/to a subset of our SMS suppliers. Countries impacted are limited to Asia. We will post more details as we have them.
Nov 14, 11:51 UTC

Nov 13, 2018

No incidents reported.

Nov 12, 2018

USA SMS Service degradation towards AT&T

Resolved - Delays problem has been resolved. All services have been restored.
Nov 12, 01:33 UTC

Monitoring - AT&T continues to work on remediating the issue. SMS outbound are being queued and SMS inbound are being queued by AT&T. Once the issue is resolved, the queued messages will be delivered.

Additional updates will be provided as more information becomes available.
Nov 12, 00:12 UTC

Identified - We have confirmed the issue is persisting with the carrier. We are continuing to work with the carrier towards a resolution.

We will provide any available updates as they are discovered.
Nov 11, 23:10 UTC

Investigating - Please be informed that due to some technical issues with our local operator in US, you may experience delays in delivery of outbound and inbound traffic.

The carrier has identified the issue and is working towards a resolution.
Nov 11, 21:29 UTC

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

USA SMS - AT&T Delays

Resolved - The USA SMS - AT&T Delays problem has been resolved.

All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Nov 8, 20:55 UTC

Service degradation towards Sprint USA

Resolved - All services have been restored.

Please kindly let us know if you still experience delays in delivery of outbound and inbound traffic.
Nov 8, 04:07 UTC

Monitoring - We have received reports from the local operator that this has been resolved.
Please kindly let us know if you still experience delays in delivery of outbound and inbound traffic.

We will continue to monitor the service during the next few hours and post updates should anything change.
Nov 8, 02:21 UTC

Identified - Please be informed that due to a some technical issues with our local operator in US, you may experience delays in delivery of outbound and inbound traffic.

The carrier has identified the issue and is working towards a resolution.
We will post here any new updates received by our carrier.
Nov 7, 11:10 UTC

Nov 6, 2018

Text-to-Speech API Degradation

Resolved - The Text-to-Speech API Degradation problem has been resolved.

The following services were impacted until 06-Nov-2018 11:59 UTC.

Voice API and Verify SMS have not been impacted.

All services have been restored.
Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Nov 6, 15:46 UTC

Monitoring - We have implemented a resolution for the TTS API degradation.

We will continue to monitor the service during the next few hours and post updates should anything change.
Nov 6, 12:03 UTC

Identified - Customers may have experienced problems impacting Text-to-Speech API. The issue has been mitigated and calls should now be operating as normal. You may have sees error 0 for some failed calls.

The following services have been impacted:
TTS API
Verify API

Voice API and SMS sent as part of the Verify API flow have not been impacted.

We will update this status as soon as we have more information on this issue.
Nov 6, 11:31 UTC

USA SMS - Toll Free Numbers

Resolved - This incident has been resolved.
Nov 6, 09:23 UTC

Investigating - One of Nexmo’s Toll Free numbers routes is experiencing latency affecting outbound and inbound SMS. This is being investigated as a matter of urgency.

We will update this status as soon as this is resolved.
Nov 6, 01:42 UTC

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.