US - SMS maintenance affecting small regional carriers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 UTC
Scheduled - Multiple carriers will be performing a maintenance on Monday 9/21 at 6:00 pm CT until 9/22 at 12:00 am CT.

The carriers involved in the maintenance are ACS/Alaska, ASTAC, Bluegrass Cellular, Carolina West, Cellone Nation, Cellcom, Chat Mobility (Hawkeye), Copper Valley, Cordova, Cross Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC).

During this window there will be times of messaging being periodically unavailable and may cause a delay in processing messages on the above carriers numbers. All messages will be queued and processed when the maintenance is completed.

Please contact support@nexmo.com if you have any questions.
SMS planned maintenance affecting small US regional carriers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 UTC
Scheduled - The carriers mentioned below have informed us of planned maintenance on their SMS platform. During the maintenance period, customers may experience delays or failures to MO SMS messages as well as standard rate MT SMS messages sent to & from subscribers on the affected carriers.

During the maintenance period, customers may also experience delays to SMS delivery reports on the affected carriers.

In the event of disruption to the service, MOs & delivery reports will be queued by the carrier & MTs will be queued on the SMS gateway for delivery once the maintenance has been completed.

Impacted Carriers:
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

Please contact support@nexmo.com if you have any questions.
Israel SMS - Delivery degradation towards Orange/Partner
Update - We are continuing to investigate this issue.
Sep 21, 21:00 UTC
Investigating - We are currently observing SMS delivery degradation towards Israel Orange/Partner. This is due to a problem on the operator's side, we will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions
Sep 21, 10:11 UTC
SMS API Degraded Performance
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Under Maintenance
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Degraded Performance
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US - SMS maintenance affecting AT&T US Sep 22, 04:00-11:00 UTC
We have been notified by our supplier that between 22-Sep-2020 04:00 UTC and 22-Sep-2020 11:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 17, 23:49 UTC
Russia SMS - Planned maintenance affecting Tele2 Sep 22, 20:00 - Sep 23, 00:00 UTC
Between 22-Sep-2020 20:00 UTC and 23-Sep-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 18, 14:35 UTC
US - SMS maintenance affecting AT&T US Sep 23, 04:00-11:00 UTC
We have been notified by our supplier that between 23-Sep-2020 04:00 UTC and 23-Sep-2020 11:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 17, 23:49 UTC
Russia SMS - Planned maintenance affecting Tele2 Sep 23, 20:00 - Sep 24, 00:00 UTC
Between 23-Sep-2020 20:00 UTC and 24-Sep-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 10, 12:07 UTC
US - SMS maintenance affecting AT&T US Sep 24, 04:00-11:00 UTC
We have been notified by our supplier that between 24-Sep-2020 04:00 UTC and 24-Sep-2020 11:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 17, 23:53 UTC
US - SMS maintenance affecting AT&T US Sep 25, 04:00-11:00 UTC
We have been notified by our supplier that between 25-Sep-2020 04:00 UTC and 25-Sep-2020 11:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 17, 23:55 UTC
PK - SMS maintenance affecting Jazz Sep 26, 19:00 - Sep 27, 01:00 UTC
Please be informed that Jazz, Pakistan operator will conduct technical maintenance during the period indicated below:

Details:
Start: 26 September 2020 19:00 UTC
End: 27 September 2020 01:00 UTC
Purpose: Technical works on operator platform
Impact: Delivery degradation with inconsistent delivery times during maintenance window

Please contact support@nexmo.com if you have any questions.
Posted on Sep 21, 14:46 UTC
Russia SMS - Planned maintenance affecting Tele2 Sep 28, 20:00 - Sep 29, 00:00 UTC
Between 28-Sep-2020 20:00 UTC and 29-Sep-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 10, 12:08 UTC
SMS planned maintenance affecting small US regional carriers Sep 29, 09:00-11:00 UTC
The carriers mentioned below have informed us of planned maintenance on their SMS platform. During the maintenance period, customers may experience delays or failures to MO SMS messages as well as standard rate MT SMS messages sent to & from subscribers on the affected carriers.

During the maintenance period, customers may also experience delays to SMS delivery reports on the affected carriers.

In the event of disruption to the service, MOs & delivery reports will be queued by the carrier & MTs will be queued on the SMS gateway for delivery once the maintenance has been completed.

Impacted Carriers:
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Indigo Wireless USA
Vitelcom (Viya) USA
Blue Wireless USA
Shelcomm USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Plivo USA
RingCentral USA

Please contact support@nexmo.com if you have any questions.
Posted on Sep 14, 16:10 UTC
Russia SMS - Planned maintenance affecting Tele2 Sep 30, 20:00 - Oct 1, 00:00 UTC
Between 30-Sep-2020 20:00 UTC and 01-Oct-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 10, 12:10 UTC
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Past Incidents
Sep 22, 2020
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 UTC
Scheduled - Between 21-Sep-2020 20:00 UTC and 22-Sep-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 10, 12:05 UTC
Sep 21, 2020
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Sep 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:00 UTC
Scheduled - Between 21-Sep-2020 17:00 UTC and 21-Sep-2020 21:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 20, 13:10 UTC
US - SMS maintenance affecting AT&T US
Completed - The scheduled maintenance has been completed.
Sep 21, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:00 UTC
Scheduled - We have been notified by our supplier that between 21-Sep-2020 04:00 UTC and 21-Sep-2020 11:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 17, 23:47 UTC
Sep 20, 2020
WhatsApp Delivery Issues
Resolved - This incident has been resolved.
Sep 20, 06:34 UTC
Monitoring - We have experienced issues with WhatsApp messages not being delivered for some customers between 05:15 and 05:35 UTC. The issue has been resolved and we are currently monitoring the results. Please reach out to support@nexmo.com if you have any further questions.
Sep 20, 05:58 UTC
Sep 19, 2020

No incidents reported.

Sep 18, 2020
Inbound SMS delivery in Brazil
Resolved - This incident has been resolved.
Sep 18, 22:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 23:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 23:06 UTC
Investigating - We have been notified of an issue from our suppliers affecting inbound SMS messages via Long codes for Brazil.

Our supplier has been made aware of the issue and is working to restore normal message content as soon as possible. We will keep you updated on any progress.
Sep 17, 19:27 UTC
USA & CA Degradation - Toll-Free Numbers towards T-Mobile
Resolved - This incident has been resolved.
Sep 18, 22:11 UTC
Monitoring - Our suppliers have informed us that a fix has been implemented and we are monitoring the results.
Sep 18, 20:34 UTC
Investigating - Our suppliers has identified an issue impacting US and CA toll-free number SMS traffic towards T-Mobile.

As a result of this issue, messages sent using toll-free numbers may experience delivery reports latency.

Our suppliers has been made aware of the issue and are working to restore normal delivery as soon as possible. We will keep you updated on any progress.
Sep 18, 19:29 UTC
Australia SMS: Degradation of Inbound messages for Long Virtual Numbers
Resolved - This incident has been resolved.
Sep 18, 04:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 04:13 UTC
Investigating - We are currently experiencing problems with our Long Virtual Numbers in Australia that is impacting inbound SMS traffic. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 18, 03:04 UTC
Sep 17, 2020
US SMS - Planned Maintenance affecting Toll-Free
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 UTC
Scheduled - We have been notified by our supplier that between 17-Sep-2020 04:00 UTC and 17-Sep-2020 06:00 UTC, the supplier will be performing maintenance on their platform.

You may experience Inbound SMS and Outbound SMS. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 12, 00:09 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Sep 17, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 UTC
Scheduled - Between 16-Sep-2020 22:00 UTC and 17-Sept-2020 01:30 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 14, 20:19 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 UTC
Scheduled - Between 16-Sep-2020 20:00 UTC and 17-Sep-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 10, 12:04 UTC
Sep 16, 2020
Sep 15, 2020
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 UTC
Scheduled - Between 14-Sep-2020 20:00 UTC and 15-Sep-2020 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 10, 12:02 UTC
Sep 14, 2020
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
US SMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 11, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:31 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

Start Date Time: 2020-09-11 04:30 UTC
End Date/Time: 2020-09-11 10:30 UTC

In the unlikely event of a disruption to the service, messages latency may be experienced on delivery until the maintenance has been completed. Please contact support@nexmo.com if you have any questions.
Sep 9, 21:41 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Sep 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 UTC
Scheduled - Between 10-Sep-2020 21:00 UTC and 11-Sept-2020 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 10, 11:58 UTC
Sep 10, 2020
Messages API - Planned maintenance affecting Whatsapp
Completed - The scheduled maintenance has been completed.
Sep 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:02 UTC
Scheduled - Between 09-Sept-2020 11:00 UTC and 10-Sept-2020 17:00 UTC, we'll be performing maintenance to the the Whatsapp channel of our Messages API. This should not affect any functionality of the API.

Please contact support@nexmo.com if you have any questions.
Sep 9, 08:15 UTC
US SMS - Planned Maintenance affecting Sprint
Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 UTC
Scheduled - Between 06:00 and 10:00 (UTC) on 10th of Sept 2020, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Sprint USA

Impact Scope:
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued at the carrier until maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 28, 17:56 UTC
USA SMS - Planned Maintenance affecting US Cellular
Completed - The scheduled maintenance has been completed.
Sep 10, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:32 UTC
Scheduled - Please be advised that US Cellular will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2020-09-10 05:30:00 UTC
End Date/Time: 2020-09-10 09:30:00 UTC

During this window there will be times of messaging being periodically unavailable and may cause delay in processing messages on US Cellular numbers.

Please contact support@nexmo.com if you have any questions.
Sep 9, 18:22 UTC
US & CA - SMS and MMS maintenance affecting Landline and Toll Free Numbers
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 04:00 UTC
Scheduled - We have been notified by our supplier that between 10-Sep-2020 04:00 UTC and 10-Sep-2020 07:00 UTC, the supplier will be performing maintenance on their platform.

You may experience Inbound/Outbound SMS and Inbound/Outbound MMS delays.

Please contact support@nexmo.com if you have any questions.
Sep 3, 17:32 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Sep 10, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 UTC
Scheduled - Between 09-Sep-2020 22:00 UTC and 10-Sept-2020 01:30 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 9, 10:39 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 UTC
Scheduled - Between 09-Sep-2020 20:00 UTC and 010-Sept-2020 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 9, 10:37 UTC
Sep 9, 2020
Messages API - Planned maintenance affecting Messages API Sandbox
Completed - The scheduled maintenance has been completed.
Sep 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:00 UTC
Scheduled - Between 09-Sept-2020 12:00 UTC and 09-Sept-2020 13:00 UTC we'll be performing maintenance to the Messages API Sandbox. During this maintenance period, the sandbox API may be unavailable.

This will not affect the production Messages API.

Please contact support@nexmo.com if you have any questions.
Sep 9, 08:19 UTC
US SMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 UTC
Scheduled - Please be advised that T-Mobile will be performing a planned maintenance activity as per the below schedule.

Start Date Time: 2020-09-09 06:30 UTC
End Date/Time: 2020-09-09 11:00 UTC

In the unlikely event of a disruption to the service, messages latency may be experienced on delivery until the maintenance has been completed. Please contact support@nexmo.com if you have any questions.
Sep 8, 20:56 UTC
Sep 8, 2020
SIP degradation in APAC
Postmortem - Read details
Sep 18, 09:02 UTC
Resolved - This problem has been resolved.

Services were impacted from 08-09-2020 06:56 UTC and 08-09-2020 07:20 UTC.

All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Sep 8, 14:09 UTC
Monitoring - The partial network degradation in APAC is now resolved.

The incident partially impacted SIP services in APAC (SIP trunking, Programmable SIP, calls to SIP URIs). Customers may have experienced call timeouts or SIP 408 responses.

This degradation was experienced between 08-09-2020 6:56 UTC and 08-09-2020 7:20 UTC.

We will keep a close eye on/continue to monitor the voice services during the next few hours and post updates should anything change.
Sep 8, 08:33 UTC
Update - We are continuing to investigate this issue.
Sep 8, 07:41 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting our SIP services in APAC since 7:00 UTC.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Sep 8, 07:39 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Sep 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 22:00 UTC
Scheduled - Between 07-Sep-2020 22:00 UTC and 08-Sept-2020 02:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 4, 20:12 UTC
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