Nexmo Status

All Systems Operational

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Chat App API Operational

Developer API Operational

Nexmo Dashboard Operational

Website Operational

Billing and Payments Operational

Reports API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

rest.nexmo.com uptime

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api.nexmo.com uptime

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rest.nexmo.com response time

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api.nexmo.com response time

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smpp0.nexmo.com uptime

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smpp1.nexmo.com uptime

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smpp2.nexmo.com uptime

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smpp3.nexmo.com uptime

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smpp4.nexmo.com uptime

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Past Incidents

Jan 22, 2019

Extended Maintenance - US Long Virtual Numbers (January 22, 13:00 - 15:00 UTC)

Resolved - The scheduled maintenance has been completed.
Jan 22, 15:33 UTC

Monitoring - Extended maintenance until 15:00 (UTC) affecting ONLY customers using Long Virtual Numbers.
(Toll-Free Numbers & Short Codes are not impacted).

During the maintenance window, there may be periods of latency for both inbound and outbound SMS.

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

We are currently monitoring the traffic and we will update as soon as we get any further feedback from our supplier.

If any questions, please contact support@nexmo.com.
Jan 22, 13:34 UTC

US Emergency Maintenance - Landlines / Toll Free Numbers

Resolved - This maintenance has been resolved.
Jan 22, 13:33 UTC

Monitoring - Scheduled maintenance is currently in progress for one of our suppliers' platform affecting Landline and Toll-Free numbers .

During the maintenance, our customers may experience delays to inbound/outbound traffic and delivery receipts.

We are currently monitoring the issue and we will provide updates as necessary.
Jan 22, 09:42 UTC

Maintenance - US Long Virtual Numbers (January 22, 07:00 - 11:00 UTC)

Completed - The scheduled maintenance has been completed.
Jan 22, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:00 UTC

Scheduled - One of Nexmo's suppliers will be conducting maintenance affecting ONLY customers using Long Virtual Numbers. Toll-Free Numbers & Short Codes are not impacted.
During the maintenance window, there may be periods of latency for both inbound and outbound SMS.

Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.

If any questions, please contact support@nexmo.com.
Jan 18, 22:07 UTC

Jan 21, 2019

No incidents reported.

Jan 20, 2019

USA SMS - Toll Free Numbers

Completed - The scheduled maintenance has been completed.
Jan 20, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 04:00 UTC

Scheduled - Our US Toll-free number provider will be performing maintenance on their platform SMS traffic this coming :

Jan 20 04:00 - Jan 20, 10:00 UTC

During the maintenance window, there may be periods of latency for both inbound and outbound SMS. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.
Jan 16, 22:45 UTC

Jan 19, 2019

No incidents reported.

Jan 18, 2019

SMS – Delayed Inbound Messages

Resolved - This incident was resolved for new messages at 2019-01-15 14:57:00 UTC. All delivery receipts and inbound messages had been processed by 2019-01-18 00:30:00 UTC.
We apologize again for any disruption caused by the incident.
Jan 18, 11:34 UTC

Monitoring - We are continuing to process the delivery receipts and inbound messages that had not yet been forwarded to customers. All delivery receipts and inbound messages received to our platform since 14:55 UTC yesterday have been forwarded correctly, without delay.
Jan 16, 11:44 UTC

Identified - Inbound Messages (MOs and Delivery Receipts – see impact below) received from 2019/01/14 16:07:31 UTC until 2019/01/15 14:57:55 UTC weren’t forwarded to customers.

The root cause of this issue has now been identified and resolved, and any new inbound messages after this time period will be forwarded to customers on a timely manner. No inbound messages have been lost. We are currently working on restoring inbound messages received during the duration of the incident, and they will be forwarded to customers as soon as this work is completed.

SMPP: Impact is on MOs and Delivery Receipts.
HTTP Customers: Impact is on Delivery Receipts only.

We will update this incident as soon as this is fully resolved.
Jan 15, 18:41 UTC

Jan 17, 2019

No incidents reported.

Jan 16, 2019

USA SMS - Potential delays in message delivery

Resolved - This incident has been resolved. Please let support@nexmo.com know if you continue to experience problems with this.
Jan 16, 19:02 UTC

Monitoring - We are continuing to monitor this however customers might experience some delays in the delivery of the SMS traffic for a few destinations.
Jan 16, 17:52 UTC

Identified - Please be advised that due to local issues with our suppliers in USA, our customers might experience some delays in the delivery of the SMS traffic for a few destinations.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.
Jan 16, 17:08 UTC

Jan 15, 2019

Duplicated MSG IDs detected for SMPP and HTTP customers in US datacenter

Resolved - This incident has been resolved at 2019-01-15 06:58:00 UTC
Please let support@nexmo.com know if you continue to experience problems with this.
Jan 15, 08:40 UTC

Investigating - SMPP and HTTP customers with traffic to our US datacenter (smpp1.nexmo.com and smpp2.nexmo.com and rest.nexmo.com) are potentially having duplicated MSG IDs.

Both inbound and outbound messages are functioning normally.

We will update this status as soon as we have more information on this issue. Please contact support@nexmo.com if you have any further questions.
Jan 15, 07:54 UTC

Jan 14, 2019

No incidents reported.

Jan 13, 2019

Issues with Alipay payments

Resolved - We are continuing to work to allow payments again through Alipay. For the time being, we have determined that it's more appropriate to document this as a known problem:
https://help.nexmo.com/hc/en-us/articles/360021660372-Issues-with-Alipay-payments

Please follow this article for further updates about the situation, including confirmation when we are able to offer payments by Alipay again.

We apologise for the inconvenience, and suggest using PayPal/debit card or bank transfers as alternatives.
Jan 13, 20:13 UTC

Monitoring - Currently, Alipay is still unavailable as a method of payment. We are working with our PSP to resolve the issue, but for the meantime, please use credit cards, PayPal or bank transfers as alternative payment methods. We will update you when we have more information to share, we apologise for any inconvenience caused.
Jan 7, 13:05 UTC

Update - Sorry for the delay in resolving this. We are working hard to resolve this and will update you as soon as we do. We suggest using PayPal/debit card or bank transfers as alternatives.
Jan 7, 11:14 UTC

Update - We apologise for the delay in resolving this issue with Alipay payments.
We are working to restore service as soon as possible. We will provide updates as soon as we have more information. In the meantime, please use alternative payment methods such as PayPal/debit card or bank transfers.
Jan 3, 11:56 UTC

Update - Unfortunately, we are unable to support Alipay until further notice. We are working with Alipay for a resolution but, due to the holidays, the feedback loop takes longer than normal. Please in the meantime use PayPal, Credit Card or a Bank Transfer as an alternative payment method. We would like to apologise for any inconvenience caused.
Dec 31, 11:48 UTC

Update - We are unable to process any Alipay payments until further notice. We are working on a solution, but in the meantime we advise you use PayPal, Credit Card or Bank transfers as an alternative payment method
Dec 29, 17:57 UTC

Identified - We are continuing to have the issue with Alipay at current, we advise you to contact Alipay customer service to resolve the issue. The issue has started at 03:00 UTC.
Dec 28, 16:56 UTC

Investigating - Please be advised that there are issues with payments through Alipay at the moment. We suggest using PayPal/debit card or bank transfers as alternatives.
Dec 28, 15:33 UTC

Jan 12, 2019

No incidents reported.

Jan 11, 2019

USA SMS - Toll Free Numbers (AT&T)

Completed - The scheduled maintenance has been completed.
Jan 11, 13:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 UTC

Scheduled - Our US Toll-free number provider will be performing maintenance on their platform SMS traffic this coming :

January 11th 2019 3:00AM-12:00PM UTC

During the maintenance window, there may be periods of latency for both inbound and outbound SMS, from/towards AT&T USA end users. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.
Jan 10, 16:26 UTC

Jan 10, 2019

USA SMS - Toll Free Numbers (AT&T)

Completed - The scheduled maintenance has been completed.
Jan 10, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 03:00 UTC

Scheduled - Our US Toll-free number provider will be performing maintenance on their platform SMS traffic this coming :

January 10th 2019 3:00AM-12:00PM UTC & January 11th 2019 3:00AM-12:00PM UTC

During the maintenance window, there may be periods of latency for both inbound and outbound SMS, from/towards AT&T USA end users. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.
Jan 9, 19:28 UTC

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.