All Systems Operational
SMS API Operational
Outbound SMS   ? Operational
Inbound SMS   ? Operational
SMPP   ? Operational
Europe traffic   ? Operational
North America (US, Canada & Caribbean) traffic   ? Operational
South & Central America traffic   ? Operational
Africa traffic   ? Operational
Asia & Oceania traffic   ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API   Operational
SIP   ? Operational
Voice API   ? Operational
Europe Traffic   Operational
North America (US, Canada & Caribbean) traffic   Operational
South & Central America traffic   Operational
Africa traffic   Operational
Asia & Oceania traffic   Operational
Number Insight API   Operational
Verify API and Verify SDK   Operational
Chat App API   Operational
Developer API   ? Operational
Nexmo Dashboard   Operational
Website   Operational
Billing and Payments   Operational
Reports API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On the 17th December 2018 Nexmo will be deprecating the range of IP addresses currently used for SMPP servers 0, 1 and 2.

Hostname - smpp0.nexmo.com
Current IP Address 174.37.245.38
New IP Address 108.168.254.225

Hostname - smpp1.nexmo.com
Current IP Address 174.37.245.37
New IP Address 108.168.254.238

Hostname - smpp2.nexmo.com
Current IP Address 174.36.197.197
New IP Address 108.168.254.239

The new IP addresses shown above are already live today. Therefore we would recommend that you bind either via hostname (which will not change) or the new IP addresses as soon as possible. After the December 17th the current/old IP addresses will no longer be available.

If you are whitelisting traffic in your firewall based on IP then you will need to add the new IP addresses as soon as possible. You must add the new IP address by December 17th to avoid any disruption to your traffic. On December 17th we will be modifying DNS A records to point all of the above hostnames to the new IP addresses.

We apologise in advance for any inconvenience this may cause. If you have any questions about this please don’t hesitate to contact your account manager or submit a support request at https://help.nexmo.com.
Posted on Nov 20, 16:37 UTC
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Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018
Resolved - The issue has been confirmed as resolved.
Dec 10, 22:17 UTC
Update - We are continuing to monitor for any further issues.
Dec 10, 18:40 UTC
Monitoring - As of 18:08 UTC the issue has been resolved and we are monitoring the situation.
Dec 10, 18:38 UTC
Investigating - Currently we are experiencing issues with our US Shared Short Code API. As a result you may see a 504 server response for API requests to: https://rest.nexmo.com/sc/us/alert/json
No other services or APIs are impacted by this issue.

We will post updates as new information becomes available or when the incident is fully resolved.
Dec 10, 18:21 UTC
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - This incident has been resolved.
Dec 7, 06:39 UTC
Monitoring - We have been informed that O2 has resolved this incident and we will continue to monitor the service performance.
Dec 7, 03:51 UTC
Identified - Please be advised that due to local issues with our suppliers in United Kingdom, you might experience latency issues to UK O2.

Our suppliers have identified the issue and are still working to resolve this. We will keep you updated if any progress.
Dec 6, 16:45 UTC
Monitoring - Please be advised that due to local issues with our suppliers in United Kingdom, we might experience latency issues to UK O2 (23410).

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.
Dec 6, 12:53 UTC
Dec 6, 2018
Resolved - We have been informed that Softbank has resolved this incident.
Dec 6, 10:29 UTC
Investigating - Please be advised that Softbank (44020) is currently experiencing connection problems since 04:39 UTC, SMS and Voice services are impacted.
We will update once we have more information.
Dec 6, 08:30 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:00 UTC
Scheduled - Between [06-DEC-2018 07:00] UTC and [06-DEC-2018 10:00] UTC US Cellular will be performing emergency maintenance.

During the maintenance window, there may be periods of message latency and failures for both inbound and outbound SMS. Please contact support@nexmo.com if you have any questions.
Dec 5, 22:52 UTC
Dec 5, 2018
Resolved - This incident has been resolved.
Dec 5, 22:29 UTC
Monitoring - Between 12:32 and 15:26 UTC, a number of Verify transaction flows were not fully completed. The outbound SMS steps of the Verify flow were not sent out due to an internal failure. The subsequent calls for the Verify request were successfully generated, however. This resulted in a lower rate of success for Verify requests during this period.

We believe this is now fixed, however, we will continue to monitor the performance of the Verify product to ensure that the issue has been fully resolved.
Dec 5, 16:11 UTC
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Completed - The scheduled maintenance has been completed.
Nov 29, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 UTC
Scheduled - Between 29-Nov-2018 07:00 UTC and 29-Nov-2018 11:00 UTC, our T-Mobile carrier partner will be performing maintenance on SMS Messaging.

During this time you may see the SMS messaging delays. Please contact support@nexmo.com if you have any questions.
Nov 27, 00:14 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 UTC
Scheduled - Please be informed that carrier US Cellular will be performing an emergency maintenance.

You may experience delays in delivery of outbound and inbound messages for a period of approximately 30 minutes during the maintenance window
Nov 29, 02:02 UTC
Resolved - Please be informed that only a very small portion of MT SMS messages maybe impacted via one of our suppliers.

This incident has been resolved. If you still experience any issues, please don't hesitate to contact support@nexmo.com
Nov 29, 04:03 UTC
Investigating - Customers are currently experiencing problems impacting all long code traffic for SMS MT and MO messages to USA.

As a result of this issue, a portion of the standard rate MT SMS messages are not being received by subscribers and MO SMS messages are not being received by supplier.

We are working with our supplier on this issue to resolve it as soon as possible.

The following services have been impacted from [28-Nov-2018 09:19:00] UTC:
Standard Rate MT SMS, MO SMS

Please note that SMS messages sent to and from toll free or landline numbers are not affected by this issue.

We will update this status as soon as we have more information on this issue. Please contact support@nexmo.com if you have any further questions.

Region Start time: End time:
US Pacific (PDT/PST) 2018-11-27 19:50:00 PST (UTC -08:00) TBD
US Eastern (EDT/EST) 2018-11-27 22 :50:00 EST (UTC -05:00) TBD
UK (BST/GMT) 2018-11-28 03:50:00 GMT (UTC +00:00) TBD
AU Eastern (EDT/EST) 2018-11-28 14:50:00 AEDT (UTC +11:00) TBD
Nov 29, 00:53 UTC
Resolved - This incident has been resolved.
Nov 29, 03:54 UTC
Update - This incident is now resolved.

Duration:

Start time: 20:44 UTC
Resolution time: 22:07 UTC

Please contact support@nexmo.com if you have any further questions.
Nov 29, 00:09 UTC
Update - We are continuing to monitor for any further issues.
Nov 28, 23:56 UTC
Monitoring - The Customer Dashboard and Developer API are accessible again.

We are currently monitoring the situation. More details will be posted when the incident is fully resolved.
Nov 28, 22:17 UTC
Update - The Nexmo Dashboard and Developer API are currently unavailable.
Trying to access https://dashboard.nexmo.com/ will return an error (524).
Any calls to the Developer API will fail.

We will update this announcement as soon as this is resolved or when more details become available.
Nov 28, 22:02 UTC
Investigating - The Nexmo Dashboard and Developer API are currently unavailable.
Trying to access https://dashboard.nexmo.com/ will return an error (524).
Any calls to the Developer API will fail.

We will update this announcement as soon as this is resolved or when more details become available.
Nov 28, 21:35 UTC
Nov 28, 2018
Completed - The scheduled maintenance has been completed.
Nov 28, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 07:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 23:27 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 23:13 UTC
Scheduled - One of our suppliers will be conducting emergency maintenance, impacting one of our US and Canada SMS Toll Free Number routes.

As a result of this maintenance, you may experience delays on outbound and inbound SMS for the duration of this event.

Please contact support@nexmo.com if you have any questions.

Duration:
Region Start time: End time:
US Pacific (PDT/PST) 2018-11-27 23:30:00 PST (UTC -08:00) 2018-11-28 01:30:00 PST (UTC -08:00)
US Eastern (EDT/EST) 2018-11-28 02:30:00 EST (UTC -05:00) 2018-11-28 04:30:00 EST (UTC -05:00)
UK (BST/GMT) 2018-11-28 07:30:00 GMT (UTC +00:00) 2018-11-28 09:30:00 GMT (UTC +00:00)
AU Eastern (EDT/EST) 2018-11-28 18:30:00 AEDT (UTC +11:00) 2018-11-28 20:30:00 AEDT (UTC +11:00)
Nov 26, 23:12 UTC
Completed - The scheduled maintenance has been completed.
Nov 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 00:00 UTC
Scheduled - On the 27th November 2018 Nexmo will be adding a new subnet 169.63.86.160/28 to the range we use to send callbacks via HTTP requests from our US data centre. These callbacks may include SMS delivery receipts, inbound SMS, Voice API callbacks, NCCO download requests, audio file download requests. If you are whitelisting traffic from Nexmo then you will need to make the necessary updates on your side to avoid any disruption to your traffic.

On December 17th, 2018 we will be deprecating the following subnets - 174.36.197.192/28, 173.193.199.16/28 and 174.37.245.32/29. Any time after this date you may wish to remove these subnets from your firewall configuration. We will no longer use these IPs to send traffic to our customers.

More information can always be found on this in our Knowledge base article What IP addresses should I whitelist (https://help.nexmo.com/hc/en-us/articles/204015053-What-IP-addresses-should-I-whitelist-in-order-to-receive-HTTP-requests-from-Nexmo-) in order to receive HTTP requests from Nexmo - please subscribe to follow this article to ensure you receive updates for the latest information on our IP ranges.

We apologise in advance for any inconvenience this may cause. If you have any questions about this please don’t hesitate to contact your account manager or submit a support request at https://help.nexmo.com.
Nov 20, 16:33 UTC