Iraq SMS - Delivery degradation towards Asiacell
Investigating - We are currently observing SMS delivery degradation towards Iraq Asiacell.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 3, 06:25 UTC
Indonesia Voice - Issue affecting Inbound & outbound calls from Long Virtual Numbers on All networks
Update - Please note, most of the service components are now operational apart for calls involving Inbound and Outbound from the following LVN ranges:
6221299
6221508
6221509
6289525
6289530
Dec 2, 17:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 16:04 UTC
Update - We are still working with our supplier to resolve this. At the moment we are hoping it will be resolved within the next 3 hours, or hopefully less. We will continue to keep you updated as soon as we receive any updates ourselves. Thank you for your patience and sorry for any inconvenience.
Dec 2, 13:09 UTC
Investigating - We are currently experiencing voice quality issue on all networks in Indonesia due to fire incident happened in one of the data center there, that is impacting Inbound and Outbound LVN Voice traffic. We are working with our partner to resolve this and update you as soon as more information becomes available.
Dec 2, 06:31 UTC
SMS API Degraded Performance
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Degraded Performance
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Degraded Performance
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Degraded Performance
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
10 DLC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Russia SMS - Planned maintenance affecting Megafon Dec 6, 20:00 - Dec 7, 00:00 UTC
On 6-Dec-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 08:40 UTC
Russia SMS - Planned maintenance works on Beeline Dec 6, 21:00 - Dec 7, 01:00 UTC
On 2021-12-06 between 21:00 UTC to 01:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 19:41 UTC
US SMS - Maintenance affecting multiple US Regional Carriers Dec 7, 05:00-06:00 UTC
Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-12-07 05:00:00 UTC
End: 2021-12-07 06:00:00 UTC

Impacted Carrier(s):
US Cellular
MyThumb
Appalachian
ACS/Alaska
ASTAC
Bluegrass Cellular
Carolina West
Cellone Nation
Cellcom
Chat Mobility (Hawkeye)
Copper Valley
Cordova
Cross Wireless
Duet/NewCore Wireless
GCI
Illinois Valley Cellular
Inland Cellular
IT&E
James Valley
Nex-Tech Wireless
Northwest Missouri Cellular
Panhandle Telecommunications
Pine Belt Cellular
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone)
SouthernLINC
Standing Rock
Thumb Cellular
Union Wireless
Viaero Wireless
West Central Wireless (WCC)
Altice Mobile
Atlantic Tele-Network International (ATNI)
Aerialink
Bandwidth
Brightlink
Cell One North East Arizona
Chariton Valley
DCC
Enflick
First (1st) Point
GTA
Indigo Wireless
Inteliquent
Limitless/Immix
Nemont/Sagebrush PCS
Pine Cellular
Pinger
Pioneer Cellular
Plivo
Sagebrush Cellular
Telnyx
TextMe
Triangle Wireless
TruPhone
TSG Global (Flextalk)
United Wireless/OCN
Viya

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 23, 20:00 UTC
USA SMS - Planned maintenance affecting Sprint Dec 7, 07:00-12:00 UTC
Between 07:00 and 12:00 (UTC) on the 7th Dec 2021, the carrier US Sprint will be performing maintenance on their SMS platform.

During the maintenance window, you may experience Inbound SMS delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 3, 00:58 UTC
Russia SMS - Planned maintenance works on Tele2 Dec 8, 20:00 - Dec 9, 00:00 UTC
On 8-December-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 19, 17:29 UTC
US SMS - Maintenance affecting multiple US Regional Carriers Dec 9, 05:00-10:00 UTC
Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2021-12-09 05:00:00 UTC
End: 2021-12-09 10:00:00 UTC

Impacted Carrier(s):
ACS/Alaska,
ASTAC,
Carolina West,
Cellone Nation,
Cellcom,
Chat Mobility (Hawkeye),
Copper Valley,
Cordova,
Cross Wireless,
Duet/NewCore Wireless,
GCI,
Illinois Valley Cellular,
Inland Cellular,
IT&E,
James Valley,
Nex-Tech Wireless,
Northwest Missouri Cellular,
Panhandle Telecommunications,
Pine Belt Cellular,
RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone),
SouthernLINC,
Standing Rock,
Thumb Cellular,
Union Wireless,
Viaero Wireless,
West Central Wireless (WCC).

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 21:16 UTC
Mexico SMS - Planned maintenance affecting AT&T Mexico Dec 12, 06:00-12:00 UTC
Please be advised that the operator AT&T Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-12-14 06:00 UTC
End Date/Time: 2021-12-14 12:00 UTC


During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Posted on Dec 14, 06:00 UTC
Russia SMS - Planned maintenance affecting Megafon Dec 13, 20:00 - Dec 14, 00:00 UTC
On 13-Dec-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 08:42 UTC
Russia SMS - Planned maintenance affecting Megafon Dec 15, 20:00 - Dec 16, 00:00 UTC
On 15-Dec-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 08:44 UTC
Russia SMS - Planned maintenance works on Tele2 Dec 15, 20:00 - Dec 16, 00:00 UTC
On 15-December-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 19, 17:30 UTC
Russia SMS - Planned maintenance works on Beeline Dec 18, 22:00-23:00 UTC
On 2021-12-18 between 22:00 UTC to 23:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 30, 17:57 UTC
Russia SMS - Planned maintenance affecting Megafon Dec 20, 20:00 - Dec 21, 00:00 UTC
On 20-Dec-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 08:45 UTC
Russia SMS - Planned maintenance affecting Megafon Dec 22, 20:00 - Dec 23, 00:00 UTC
On 22-Dec-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 08:47 UTC
Russia SMS - Planned maintenance works on Tele2 Dec 22, 20:00 - Dec 23, 00:00 UTC
On 22-December-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Nov 19, 17:31 UTC
Russia SMS - Planned maintenance affecting Megafon Dec 27, 20:00-21:00 UTC
On 27-Dec-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 08:48 UTC
Russia SMS - Planned maintenance affecting Megafon Dec 29, 20:00 - Dec 30, 00:00 UTC
On 29-Dec-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Dec 2, 08:49 UTC
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Past Incidents
Dec 3, 2021
Indonesia SMS - Degradation of domestic brand traffic towards Indonesia
Resolved - This incident has been resolved.
Dec 3, 00:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 10:29 UTC
Investigating - We are currently observing SMS delivery degradation towards Indonesia which is impacting domestic brand customers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 2, 07:49 UTC
Call failure issue
Resolved - This incident is now resolved, and all services have been restored. Incident End Time: 2021/12/01 21:07 UTC
During this incident, customers may have experienced intermittent rejections when attempting Voice API calls.
A Post Mortem with further details will be published in the next few days.
Dec 3, 00:23 UTC
Monitoring - The issue has been resolved, and we are monitoring the results.
Dec 1, 22:01 UTC
Investigating - We have identified an issue impacting Voice calls. Customers may experience intermittently rejections when attempting Voice API calls.

We aim to provide further information and an update on our investigation as more details become available.
Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents
Dec 1, 20:22 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:01 UTC
Scheduled - On 8-Dec-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Dec 2, 08:41 UTC
Dec 2, 2021
Service issues : Affecting SMS API requests
Resolved - This incident has been resolved.
Dec 2, 20:14 UTC
Monitoring - We have implemented a fix for this issue.

Some customers may have experienced increased latency in sending and receiving SMS. Also, some delivery receipts for outbound messages might have been delayed.

The following services were impacted from [2021-12-02 15:35:00] UTC until [2021-12-02 16:16:00] UTC.

SMS API (Both HTTP and SMPP)
Messages API (if they are used to send SMS)
Verify API (if they are used to send SMS)


We will continue to monitor the service during the next few hours and post updates should anything change.
Dec 2, 16:37 UTC
Identified - We have identified an issue with our traffic affecting SMS API requests.

You may have seen delayed outbound messages when sending API requests to the SMS API end-point.

We are currently working on getting the issue fixed and will post further updates here.
Dec 2, 16:14 UTC
Service Issue in Platform Affecting Voice Traffic
Resolved - On December 1st from 16:00-18:15 UTC we had issues that intermittently prevented calls from getting setup on our platform. We are still investigating the exact root cause but we’ve identified it to be related to an internal software release. We’ll provide final details in a post mortem report.
Dec 2, 18:18 UTC
Monitoring - We have completed the rollback at 21:45 UTC, 2021-12-01.

We will continue to monitor the service during the next few hours and post updates should anything change.
Dec 2, 02:27 UTC
Identified - We are taking steps to roll-back recent updates. We are seeing better behavior now. We will continue to update once we have more information on what caused the issue and details on the affected products.
Dec 1, 19:09 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following services:

Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Dec 1, 17:22 UTC
Nigeria SMS - Delivery degradation towards Airtel
Resolved - This incident has been resolved.
Dec 2, 17:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 16:53 UTC
Investigating - Please be advised that we are observing message delivery delays towards Airtel Nigeria.

The issue is being investigated, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 2, 12:29 UTC
USA SMS - Planned maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Dec 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 07:00 UTC
Scheduled - On 2-Dec-2021 between 07:00 and 12:00 UTC our suppliers will be performing maintenance on their SMS Messaging platform.

During this maintenance window, you might experience delays affecting Outbound traffic via Long Virtual Numbers across all networks.

Please contact support@nexmo.com if you have any questions.
Dec 1, 00:38 UTC
Peru SMS - Planned maintenance affecting CLARO Peru
Completed - The scheduled maintenance has been completed.
Dec 2, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 05:00 UTC
Scheduled - Please be advised that the operator Claro Peru will be performing a planned maintenance activity as per the below schedule.

Start: 2021-12-02 05:00:00 UTC
End: 2021-12-02 10:00:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Nov 29, 20:05 UTC
Russia SMS - Planned maintenance works on Beeline
Completed - The scheduled maintenance has been completed.
Dec 2, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 UTC
Scheduled - On 2021-12-01 between 20:00 UTC to 04:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 30, 19:39 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 UTC
Scheduled - On 1-Dec-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 29, 22:29 UTC
Russia SMS - Planned maintenance works on Tele2
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 UTC
Scheduled - On 1-December-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 19, 17:28 UTC
Dec 1, 2021
Indonesia SMS - Planned maintenance affecting Three
Completed - The scheduled maintenance has been completed.
Dec 1, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 17:00 UTC
Scheduled - On 1-Dec-2021 between 17:00 UTC and 21:00 UTC, the operator Three will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Dec 1, 12:07 UTC
Nigeria SMS - Delivery degradation towards Airtel
Resolved - This incident has been resolved.
Dec 1, 17:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 16:58 UTC
Investigating - Please be advised that we are observing message delivery delays towards Airtel Nigeria.

The issue is being investigated, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 1, 12:14 UTC
Afghanistan SMS - Degradation affecting Afghan Telecom
Resolved - This incident has been resolved.
Dec 1, 17:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 17:01 UTC
Investigating - We are currently observing SMS delivery degradation towards Afghan Telecom.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 1, 08:27 UTC
Colombia & Argentina SMS - Degradation for Inbound SMS towards a subset of Short Code Numbers
Resolved - This incident has been resolved.
Dec 1, 04:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 03:09 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our Colombia and Argentina Short Code Numbers. You may experience failures or delays for Inbound SMS sending towards your subscribed Colombia and Argentina Short Codes.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Dec 1, 00:13 UTC
Russia SMS - Planned maintenance works on Beeline
Completed - The scheduled maintenance has been completed.
Dec 1, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:01 UTC
Scheduled - On 2021-11-30 between 22:00 UTC to 04:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 30, 19:37 UTC
Egypt SMS - Degradation affecting Vodafone
Resolved - This incident has been resolved.
Dec 1, 03:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 01:29 UTC
Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 30, 21:27 UTC
Nov 30, 2021
Germany SMS - Planned maintenance works on Vodafone
Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 04:00 UTC
Scheduled - On 2021-11-30 between 04:00 UTC and 05:00 UTC, the operator Vodafone will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 15, 12:35 UTC
France SMS - Planned maintenance works on Bouygues
Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:03 UTC
Scheduled - On 29-Nov-2021 22:00 UTC to 30-Nov-2021 05:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 12, 17:43 UTC
Kazakhstan SMS - Planned maintenance works on Altel JSC and Tele2
Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 23:00 UTC
Scheduled - On 29-November-2021 between 23:00 UTC and 30-November-2021 03:00 UTC, the operator Altel JSC & Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.
Nov 29, 08:08 UTC
Russia SMS - Planned maintenance works on Beeline
Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 UTC
Scheduled - On 2021-11-30 between 00:00 UTC to 03:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 24, 16:47 UTC
Russia SMS - Planned maintenance works on Beeline
Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 UTC
Scheduled - On 2021-11-30 between 0:00 UTC and 03:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 23, 19:45 UTC
Russia SMS - Planned maintenance works on Beeline
Completed - The scheduled maintenance has been completed.
Nov 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 21:01 UTC
Scheduled - On 2021-11-29 between 21:00 UTC and 00:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 23, 15:07 UTC
Russia SMS - Planned maintenance works on Tele2
Completed - The scheduled maintenance has been completed.
Nov 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 UTC
Scheduled - On 29-November-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 19, 20:18 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Nov 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 UTC
Scheduled - On 29-Nov-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 29, 12:11 UTC
Nov 29, 2021
Media delivery issue for Messages API and Dispatch
Resolved - This problem has been resolved and all services have been restored as of [29-11-2021 18:36] UTC

Please let support@nexmo.com know if you continue to experience problems with this.
Nov 29, 19:12 UTC
Update - Our supplier is still working on the fix. We will update you as soon as we have more information.
Nov 29, 16:35 UTC
Identified - Customers may experience problems sending and receiving Whatsapp media messages.

You may see rejected/undeliverable outbound media messages, and delayed inbound media messages errors when sending via Messages API for Whatsapp and Dispatch API.

The following services have been impacted from 2021-11-29 12:18 PM UTC:
Messages API- Whatsapp outbound and inbound
Dispatch API

Non-Whatsapp media messages should not be impacted by this issue.

We will update this status as soon as we have more information on this issue.
Nov 29, 13:09 UTC
Indonesia SMS - Planned maintenance affecting Telkomsel
Completed - The scheduled maintenance has been completed.
Nov 29, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 18:00 UTC
Scheduled - On 29-Nov-2021 between 18:00 UTC and 19:00 UTC, the operator Telkomsel will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Nov 29, 09:12 UTC
Nov 28, 2021
USA SMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Nov 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 03:00 UTC
Scheduled - Between 03:00 and 07:00 (UTC) on the 28th November 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Nov 27, 23:57 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Nov 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 UTC
Scheduled - On 27-Nov-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 22, 09:44 UTC
Nov 27, 2021
Vietnam SMS- Delivery delays towards Mobifone for registered brand name traffic
Resolved - This incident has been resolved.
Nov 27, 06:40 UTC
Monitoring - Mobifone has confirmed the delivery delay issue has been fixed and we are are monitoring the results.

Please contact support@nexmo.com if you still experience any issues.
Nov 27, 05:23 UTC
Update - The operator Mobifone is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 27, 04:27 UTC
Investigating - We are currently observing SMS delivery delays towards Vietnam Mobifone for registered brand name traffic. Our partners are working to resolve the issue. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 27, 01:17 UTC
Egypt SMS - Degradation affecting Vodafone
Resolved - This incident has been resolved.
Nov 27, 02:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 01:47 UTC
Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 26, 19:13 UTC
Romania SMS and Voice - Issue affecting Inbound SMS and Voice for a subset of our Long Virtual Numbers
Resolved - This incident has been resolved.
Nov 27, 01:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 00:05 UTC
Identified - The issue is related to a signalling problem on the operator side in Romania. This is still being worked on at the local level, and we will update as soon as we have any further news.
Nov 26, 17:42 UTC
Investigating - We are currently experiencing an issue with a subset of our Long Virtual Numbers in Romania which is impacting Inbound SMS and Voice traffic. We are working with our carrier partner to resolve this and update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 26, 12:54 UTC
Nov 26, 2021
US - Delivery Receipts latency sent using Toll-Free Numbers
Resolved - This incident has been resolved.
Nov 26, 22:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 20:37 UTC
Investigating - We have been notified by our US suppliers about an issue impacting multiple carriers in the US. They are experiencing issues within their messaging platform, for inbound and outbound, which is affecting messages sent using Toll-Free Numbers. You might experience temporary delays in delivery receipts to US Toll Free.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 26, 17:59 UTC
Canada - SMS latency affecting Toll Free
Resolved - This incident has been resolved.
Nov 26, 22:25 UTC
Update - We are continuing to monitor for any further issues.
Nov 26, 19:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 16:09 UTC
Investigating - We have been notified by our suppliers about an issue impacting Canada Toll Free. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to Canada Toll Free.

The carrier is aware of this issue and are working on resolving as soon as possible. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 26, 14:36 UTC
Nov 25, 2021
USA SMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 04:03 UTC
Scheduled - Between 04:00 and 08:00 (UTC) on the 25th November 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Nov 24, 21:32 UTC
France SMS - Planned maintenance works on Bouygues
Completed - The scheduled maintenance has been completed.
Nov 25, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:00 UTC
Scheduled - On 24-Nov-2021 22:00 UTC to 25-Nov-2021 05:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 12, 17:11 UTC
Kazakhstan SMS - Planned maintenance works on Altel JSC
Completed - The scheduled maintenance has been completed.
Nov 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:32 UTC
Scheduled - On 24-November-2021 between 20:30 UTC and 25-November-2021 00:50 UTC, the operator Altel JSC will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Nov 24, 16:56 UTC
Russia SMS - Planned maintenance works on Altel & Tele2
Completed - The scheduled maintenance has been completed.
Nov 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:00 UTC
Scheduled - On 24-November-2021 between 20:00 UTC and 00:00 UTC, the operator Altel & Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 11, 18:19 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Nov 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:00 UTC
Scheduled - On 24-Nov-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 29, 12:10 UTC
Nov 24, 2021
Russia SMS - Planned maintenance works on Tele2
Completed - The scheduled maintenance has been completed.
Nov 24, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:15 UTC
Scheduled - On 24-November-2021 between 21:00 UTC and 23:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 24, 20:15 UTC
Mexico SMS - Planned maintenance affecting Telcel Mexico
Completed - The scheduled maintenance has been completed.
Nov 24, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:01 UTC
Scheduled - Please be advised that the operator Telcel Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-11-24 04:00 UTC
End Date/Time: 2021-11-24 07:30 UTC


During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Nov 17, 19:18 UTC
Russia SMS - Planned maintenance works on Beeline
Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:01 UTC
Scheduled - On 2021-11-24 between 00:00 UTC and 06:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 19, 20:01 UTC
France SMS - Planned maintenance works on Bouygues
Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 19:23 UTC
Scheduled - On 23-Nov-2021 22:00 UTC to 24-Nov-2021 06:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 23, 22:00 UTC
Nov 23, 2021
Colombia SMS - Delivery degradation towards Tigo
Resolved - This incident has been resolved.
Nov 23, 10:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 09:06 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Colombia Tigo

The carrier is aware of this issue and investigating the root cause, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 23, 06:18 UTC
Russia SMS - Planned maintenance works on Beeline
Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:00 UTC
Scheduled - On 2021-11-22 between 22:00 UTC and 2021-11-23 06:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 19, 19:59 UTC
Russia SMS - Planned maintenance works on Tele2
Completed - The scheduled maintenance has been completed.
Nov 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 20:00 UTC
Scheduled - On 22-November-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 19, 17:27 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Nov 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 20:00 UTC
Scheduled - On 22-Nov-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Oct 29, 12:09 UTC
Nov 22, 2021
Indonesia SMS - Planned maintenance affecting Telkomsel
Completed - The scheduled maintenance has been completed.
Nov 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 15:00 UTC
Scheduled - On 22-Nov-2021 between 15:00 UTC and 21:00 UTC, the operator Telkomsel will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Nov 22, 13:22 UTC
Nigeria SMS - Delivery degradation towards Airtel
Resolved - This incident has been resolved.
Nov 22, 13:33 UTC
Identified - Please be advised that we are observing message delivery delays towards Airtel Nigeria.

The issue is being investigated, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 22, 11:05 UTC
USA SMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:00 UTC
Scheduled - Between 04:00 and 08:00 (UTC) on the 22nd November 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Nov 20, 21:48 UTC
France SMS - Planned maintenance works on Bouygues
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 06:00 UTC
Scheduled - On 22-Nov-2021 06:00 UTC to 08:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 8, 21:06 UTC
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Thailand SMS - Degradation for Inbound SMS towards Thailand Long Virtual Numbers
Resolved - This incident has been resolved.
Nov 19, 16:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 14:43 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Thailand Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Thailand Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Nov 19, 12:39 UTC
Service Issue with Messages API
Resolved - The issue has been resolved.

The following services were impacted from 18-Nov-2021 9:09 UTC until 18-Nov-2021 9:50 UTC:

Loss of callbacks for Messages API in US and Europe region only.

The MOs and MT traffic have not been impacted.

All services have been restored.
Nov 19, 16:01 UTC
Monitoring - Customers may have faced lost DLR callbacks for Messages API between 9:09 UTC to 9:50 UTC. The MOs and MT traffic is not impacted.
The impact on DLR callbacks for Messages API is limited to the US and Europe region only.

Our team has fixed the issue now.

We will continue to monitor the data services during the next few hours and post updates should anything change.
Nov 18, 11:11 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform since 9:09 UTC. Customers may see potential delay or loss of callbacks for Messages API. Our team is still investigating the issue to know the full impact.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Nov 18, 10:28 UTC
Hong Kong SMS - Delivery degradation towards CSL Network
Resolved - This incident has been resolved.
Nov 19, 11:07 UTC
Update - We are continuing to monitor for any further issues.
Nov 19, 09:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 09:17 UTC
Investigating - Please be advised that we are observing message delivery degradation towards CSL Hong Kong

The carrier is aware of this issue and investigating the root cause, which seems to be on the operator's side. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Nov 19, 04:36 UTC
Myanmar SMS - Planned maintenance works on Ooredoo
Completed - The scheduled maintenance has been completed.
Nov 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:30 UTC
Scheduled - On 19-November-2021 between 05:30 UTC and 10:00 UTC, the operator Ooredoo will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 15, 12:01 UTC
USA SMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 04:00 UTC
Scheduled - Between 04:00 and 08:00 (UTC) on the 19th November 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Nov 3, 17:16 UTC
Russia SMS - Planned maintenance works on Beeline
Completed - The scheduled maintenance has been completed.
Nov 19, 06:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 UTC
Scheduled - On 2021-11-19 between 00:00 UTC and 06:00 UTC, the operator Beeline will be urgent performing maintenance on their SMS (LVNs) platform.

During this maintenance period, there may be difficulties in some LVNs delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Nov 17, 21:53 UTC
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