Update - We are continuing to work with our carrier partners on a fix for this issue.

Telenor has confirmed the issue is related to a connectivity issue that happened during their infrastructure migration which they are still working to resolve. For the other operators, we don't have any conclusive feedback yet but we're pushing this towards a faster response with them.

We will issue an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Aug 2, 07:14 UTC
Update - We are continuing to work on a fix for this issue.
Jul 19, 09:28 UTC
Update - We are continuing to work on a fix for this issue.
Jul 15, 06:56 UTC
Update - We are still pushing our LVN supplier for a resolution on a daily basis while they are still working with the Danish operators on a fix. The Danish operators have made different adjustments however they have not been effective.
Jul 14, 15:55 UTC
Update - We are continuing to work on a fix for this issue.
Jul 14, 08:51 UTC
Identified - Our LVN supplier has identified the SMS MOs, and some Danish Operators are intermittently received and they are working with them to resolve the issue.
Jul 7, 11:05 UTC
Update - We are continuing to investigate the issue.
Jul 7, 06:15 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Denmark Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Denmark Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Jul 6, 10:41 UTC
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Russia SMS - Planned maintenance on Beeline Sep 17, 21:00 - Sep 18, 00:00 UTC
On 17-Sep-2021 between 21:00 UTC and 18-Sep-2021 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 14, 19:02 UTC
We have been notified by our suppliers that there will be a planned maintenance activity affecting a subset of Short Codes on their platform as per the below schedule.

Start Time: 2021-09-20 05:00 UTC
End Time: 2021-09-20 07:00 UTC

During the maintenance window, you may experience SMS delivery reports processing delays, MMS delivery report will be queued and delivered after maintenance, multi-part messages will be processed as a single part message and will not be concatenated.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 9, 22:26 UTC
On 20-Sep-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 30, 17:33 UTC
We have been notified by our suppliers that there will be a planned maintenance activity affecting a subset of Short Codes on their platform as per the below schedule.

Start Time: 2021-09-21 05:00 UTC
End Time: 2021-09-21 06:00 UTC

During the maintenance window, you may experience SMS traffic delays.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 9, 00:35 UTC
Between 21-September-2021 09:00 UTC and 21-September-2021 11:00 UTC, the operator Vivo Brazil will be performing maintenance on their SMS platform.

During this maintenance period, MT messages will not be available towards this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 12, 15:53 UTC
On 21-Sept-2021 between 16:00 UTC and 21:00 UTC, the operator Softbank will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 15, 07:09 UTC
Russia SMS - Planned maintenance works on Tele2 Sep 21, 20:00 - Sep 22, 00:00 UTC
On 21-September-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 16, 17:35 UTC
Russia SMS - Planned maintenance works on Tele2 Sep 22, 20:00 - Sep 23, 00:00 UTC
On 22-September-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 17, 18:20 UTC
Please be advised that Verizon US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-09-23 03:00 UTC
End Time: 2021-09-23 09:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS, and SMS Delivery Receipt delays, rejections, and failures. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 15, 22:06 UTC
Between 03:00 and 07:00 (UTC) on the 23rd Sept 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers and Landline in the US and CA.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 26, 14:54 UTC
On 23-Sep-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 30, 17:38 UTC
On 27-Sep-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 30, 17:40 UTC
Russia SMS - Planned maintenance works on Tele2 Sep 29, 20:00 - Sep 30, 00:00 UTC
On 29-September-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 17, 18:20 UTC
On 29-Sep-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 30, 17:41 UTC
Between 03:00 and 07:00 (UTC) on the 30th Sept 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers and Landline in the US and CA.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Aug 26, 14:55 UTC
Between 04:00 and 07:00 (UTC) on the 2nd October 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 16, 21:19 UTC
On 4-Oct-2021 06:00 UTC to 4-Oct 2021 08:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Posted on Sep 10, 11:12 UTC
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Past Incidents
Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 UTC
Scheduled - On 16-Sep-2021 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 14, 11:08 UTC
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:00 UTC
Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-09-16 04:00 UTC
End Time: 2021-09-16 11:00 UTC

During the maintenance window, you may experience Inbound SMS, Outbound SMS, and SMS Delivery Receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 15, 21:30 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 UTC
Scheduled - Between 03:00 and 07:00 (UTC) on the 16th Sept 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers and Landline in the US and CA.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 26, 14:51 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:01 UTC
Scheduled - On 15-Sep-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 30, 17:32 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:01 UTC
Scheduled - On 15-September-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 17, 18:20 UTC
Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:04 UTC
Scheduled - On 15-Sept-2021 between 20:00 UTC and 23:00 UTC, the operator Altel JSC and tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Sep 15, 04:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:01 UTC
Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-09-15 04:00 UTC
End Time: 2021-09-15 11:00 UTC

During the maintenance window, you may experience Inbound SMS & MMS, Outbound SMS & MMS, and SMS & MMS Delivery receipt delays, rejections, and failures. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 14, 19:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 UTC
Scheduled - Between 05:00 and 11:00 (UTC) on the 15th Sept 2021, the carrier US Sprint will be performing maintenance on their SMS platform.

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 9, 13:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2021-09-15 05:00 UTC
End: 2021-09-15 07:00 UTC

Impacted Carrier(s):
NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant.

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 10, 18:30 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:01 UTC
Scheduled - We have been notified by our suppliers that there will be a planned maintenance activity affecting a subset of Short Codes on their platform as per the below schedule.

Start Time: 2021-09-15 04:00 UTC
End Time: 2021-09-15 06:00 UTC

During the maintenance window, you may experience SMS traffic delays.

Please contact support@nexmo.com if you have any questions.
Sep 13, 22:02 UTC
Resolved - This incident has been resolved.
Sep 15, 00:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 13:52 UTC
Investigating - We are currently observing SMS delivery degradation towards Yemen MTN. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 14, 04:49 UTC
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:01 UTC
Scheduled - On 14-Sep-2021 between 20:00 UTC and 23:00 UTC, the operator Megacom will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 14, 15:07 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 UTC
Scheduled - On 14-Sep-2021 between 21:00 UTC and 21:30 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 13, 18:21 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:00 UTC
Scheduled - On 14-Sept-2021 between 15:00 UTC and 17:00 UTC, the operator Telkomsel will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Sep 14, 10:48 UTC
Resolved - The problem has been resolved.

The services were impacted from 2021-09-14 13:02 UTC until 13:06 UTC.

All services have been restored. Please let support@nexmo.com know if you continue to experience problems with this.
Sep 14, 15:08 UTC
Monitoring - We have identified an issue with our US Data Center traffic affecting API requests.

You may have received 504 HTTP error responses when sending API requests for all products served by our US Data Center.

The services were impacted from 2021-09-14 13:02 UTC until 13:06 UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.
Sep 14, 13:32 UTC
Resolved - This incident has been resolved.
Sep 14, 13:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 13:03 UTC
Update - We are continuing to investigate this issue.
Sep 14, 09:50 UTC
Investigating - We are currently experiencing an issue with our Long Virtual Numbers in Romania that is impacting quality of Inbound and Outbound Voice traffic. We are working with our partner to resolve this and update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 13, 16:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:30 UTC
Scheduled - Between 05:30 and 11:00 (UTC) on the 14th Sept 2021, the carrier US T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, you may experience Inbound SMS, Outbound SMS, and SMS Delivery receipt delays, failures, or rejections. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 13, 20:27 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:03 UTC
Scheduled - Between 05:00 and 11:00 (UTC) on the 14th Sept 2021, the carrier US Sprint will be performing maintenance on their SMS platform.

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 9, 13:38 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:02 UTC
Scheduled - On 14-Sep-2021 between 03:00 UTC and 10:00 UTC, the operator Movistar Chile will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 14, 01:31 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC
Scheduled - Please be advised that TELEFONICA MEXICO will be performing a planned maintenance activity as per the below schedule.

Start: 2021-09-14 06:00 h (GMT).
End: 2021-09-14 08:00 h (GMT).

Impact: During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays.

Please contact support@nexmo.com if you have any questions.
Sep 8, 22:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 04:00 UTC
Scheduled - We have been notified by our suppliers that there will be a planned maintenance activity affecting a subset of Short Codes on their platform as per the below schedule.

Start Time: 2021-09-14 04:00 UTC
End Time: 2021-09-14 07:00 UTC

During the maintenance window, you may experience SMS traffic delays.

Please contact support@nexmo.com if you have any questions.
Sep 13, 22:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 05:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 UTC
Scheduled - On 14-Oct-2021 00:00 UTC to 14-Oct 2021 05:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 13, 09:57 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 UTC
Scheduled - On 13-September-2021 between 20:00 UTC and 14-September-2021 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 8, 09:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 21:00 UTC
Scheduled - On 13-September-2021 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During the maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 7, 15:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 UTC
Scheduled - On 13-Sep-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 30, 17:31 UTC
Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 13:00 UTC
Scheduled - On 13th Sept from 13.00 - 13.30 UTC there is a planned maintenance for an internal database migration for the Sandbox. During this time, customer may experience service impact in delivering (Outbound/ Inbound) only when using the Messages API Sandbox.
Sep 13, 01:08 UTC
Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 17:00 UTC
Scheduled - On 12-September-2021 between 17:00 UTC and 22:00 UTC, the operator 3 (PT Hutchison CP Telecommunications) will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 9, 14:13 UTC
Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 UTC
Scheduled - On 11-Aug-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Jul 27, 12:26 UTC
Sep 11, 2021
Resolved - This incident has been resolved.
Sep 11, 22:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 21:54 UTC
Investigating - We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Bell Cellular.

As of result, you may experience delays on outbound messages via short codes towards subscribers of the carrier mentioned above.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 11, 21:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 UTC
Scheduled - Between 11-Sept-2021 17:00 UTC and 11-Sept-2021 22:00 UTC, the operator Hutch (Three) will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 10, 11:21 UTC
Sep 10, 2021
Resolved - This incident has been resolved.
Sep 10, 23:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 23:19 UTC
Investigating - We have been notified by our US suppliers about an issue impacting concatenated messages and delivery receipts. They are experiencing issues within their messaging platform which is affecting a subset of messages sent using Toll-Free Numbers.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 10, 21:43 UTC
Resolved - This incident has been resolved.
Sep 10, 20:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 19:35 UTC
Update - We are continuing to investigate this issue.
Sep 10, 17:05 UTC
Update - Please note that the issue is affecting a subset of messages sent using Toll-Free Numbers.
Sep 10, 17:04 UTC
Investigating - We have been notified by our US suppliers about DLR Latency affecting Delivery Receipts for all carriers.

The operator is aware of the issue and is working to restore normal delivery speeds as soon as possible. We will keep you updated on any progress.

Please contact support@nexmo.com if you have any questions.
Sep 10, 16:56 UTC
Resolved - This incident has been resolved.
Sep 10, 13:01 UTC
Update - We are continuing to investigate this issue.
Sep 10, 04:35 UTC
Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 10, 00:08 UTC
Sep 9, 2021
Resolved - This incident has been resolved.
Sep 9, 15:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 15:15 UTC
Investigating - We are currently observing Inbound and Outbound SMS delivery degradation for messages sending towards a subset of our Singapore Long Virtual Numbers.

You may experience failures or delays for Inbound and Outbound SMS sending towards some of your subscribed Singapore Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@nexmo.com if you have any questions.
Sep 9, 12:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 04:01 UTC
Scheduled - Please be advised that AT&T US will be performing a planned maintenance activity as per the below schedule.

Start Time: 2021-09-09 04:00 UTC
End Time: 2021-09-09 11:00 UTC

During the maintenance window, you may experience Inbound SMS & MMS, Outbound SMS & MMS, and SMS & MMS Delivery receipt delays, rejections, and failures. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 8, 22:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 04:01 UTC
Scheduled - Please be advised that the operator Telcel will be performing a planned maintenance activity as per the below schedule.

Start: 2021-09-9 04:00 UTC
End: 2021-09-9 09:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@nexmo.com if you have any questions.
Sep 6, 11:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:04 UTC
Scheduled - Between 03:00 and 07:00 (UTC) on the 9th Sept 2021, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers and Landline in the US and CA.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Aug 26, 14:45 UTC
Resolved - This incident has been resolved.
Sep 9, 00:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 00:42 UTC
Investigating - We were informed by our suppliers and are observing SMS delivery degradation towards MTN, Syria.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 8, 15:58 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:00 UTC
Scheduled - On 08-Sep-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 30, 17:30 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:00 UTC
Scheduled - On 08-September-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 17, 18:20 UTC
Sep 8, 2021
Resolved - This incident has been resolved.
Sep 8, 23:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 21:44 UTC
Investigating - We have been notified by our suppliers of an issue impacting delivery towards the Canada network, Rogers Wireless and Bell CA.

As of result, you may experience delays to outbound messages sent using Short Codes towards subscribers of the carrier mentioned above. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 8, 20:47 UTC
Resolved - All services have been restored.

Please let support@nexmo.com know if you continue to experience problems with this.
Sep 8, 15:29 UTC
Monitoring - We have identified an issue with Voice API recording download requests failing in our US Data Centers.

This issue has been mitigated since 11:19 UTC, and customers should no longer experience issues.
Sep 8, 11:25 UTC
Completed - The scheduled maintenance has been completed.
Sep 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 13:03 UTC
Scheduled - Between [08-09-2021 13:00] UTC and [08-09-2021 14:00] UTC we will be performing maintenance on our WhatsApp Provisioning API.

During this time you may see the following errors or service degradation:
Customers using WhatsApp Provisioning API might see 503 responses.


Please note that this will be the only notification you will be receiving about this scheduled maintenance.
Sep 7, 15:55 UTC
Completed - The scheduled maintenance has been completed.
Sep 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 04:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 7, 22:41 UTC
Scheduled - We have been notified by our suppliers that there will be a planned maintenance activity affecting a subset of Short Codes on their platform as per the below schedule.

Start Time: 2021-09-08 04:00 UTC
End Time: 2021-09-08 08:00 UTC

During the maintenance window, you may experience SMS traffic and SMS Delivery receipts delays.

Please contact support@nexmo.com if you have any questions.
Sep 7, 22:40 UTC
Resolved - This incident has been resolved.
Sep 8, 07:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 06:05 UTC
Investigating - We are currently observing SMS delivery delay towards Malaysia DiGi.
This is mostly impacting domestic brand traffic towards DiGi subscribers.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 8, 04:20 UTC
Sep 7, 2021
Postmortem - Read details
Sep 9, 18:18 UTC
Resolved - UPDATE : From 15:40 UTC, customers will have experienced timeouts, rejections and failures for HTTP SMS in Washington and Singapore Data Center. Issues have been fully resolved now but we are continuing to monitor this situation.

Customer impact would have been with the following services...

SMS API
Verify
MessagesAPI

A post mortem with further details will be published in the next two days and in the meantime please contact support with any questions.
Sep 7, 19:29 UTC
Monitoring - Customers should now be seeing stable HTTP SMS API from 17:30 UTC
Sep 7, 18:25 UTC
Update - We are continuing to investigate this issue.
Sep 7, 17:37 UTC
Update - We continue to investigate as a matter of urgency, In addition to slow response times, customers may also be experiencing failures and rejections.
Sep 7, 17:32 UTC
Update - We are continuing to investigate this issue.
Sep 7, 17:19 UTC
Update - We are continuing to investigate this issue.
Sep 7, 16:36 UTC
Investigating - Some customers may have experienced slow response times for HTTP SMS and Verify API in Washington and Singapore Data Center from 15:40UTC.
Sep 7, 16:23 UTC
Completed - The scheduled maintenance has been completed.
Sep 7, 19:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 19:00 UTC
Scheduled - On 07-Sept-2021 between 19:00 UTC and 19:15 UTC, the operator XL will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Sep 7, 03:36 UTC
Resolved - This incident has been resolved.
Sep 7, 17:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 17:04 UTC
Update - We are also noticing issues with our MMS messages processed within the Washington DC server. We are continuing to investigate to identify and correct this behavior. We'll continue to provide updates as they become available.
Sep 7, 16:17 UTC
Update - We are continuing to investigate this issue.
Sep 7, 16:02 UTC
Update - We are continuing to investigate this issue.
Sep 7, 15:57 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following services
Voice API
WebRTC
SIP

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Sep 7, 15:48 UTC
Resolved - This incident has been resolved.
Sep 7, 17:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 17:00 UTC
Investigating - We have been notified by our US suppliers about an issue impacting the following carrier, AT &T USA, via short codes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 7, 15:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 02:00 UTC
Scheduled - Please be informed that our US supplier will be performing maintenance on their SMS platforms.

Start Time: 2021-09-07 02:00 UTC
End Time: 2021-09-07 09:00 UTC

During the maintenance window there may be intermittent latency with MT/MO and DRs.

Please contact support@nexmo.com if you have any questions.
Sep 1, 17:03 UTC
Completed - The scheduled maintenance has been completed.
Sep 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 04:30 UTC
Scheduled - Please be advised that the operator Telcel Mexico will be performing a planned maintenance activity as per the below schedule.

Start Date/Time: 2021-09-07 04:30 UTC
End Date/Time: 2021-09-07 08:00 UTC


During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.
Aug 20, 03:15 UTC
Completed - The scheduled maintenance has been completed.
Sep 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:05 UTC
Scheduled - Please be informed that the operator Beeline is currently performing a maintenance on their SMS platform, which is expected to be ended at 7-Sep-2021 04:00 UTC

During the maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 7, 01:04 UTC
Completed - The scheduled maintenance has been completed.
Sep 7, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:00 UTC
Scheduled - On 06-Sept-2021 between 20:00 UTC and 24:00 UTC, the operator Altel & Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Sep 6, 04:49 UTC
Completed - The scheduled maintenance has been completed.
Sep 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:00 UTC
Scheduled - On 06-September-2021 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 31, 11:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:00 UTC
Scheduled - On 06-Sep-2021 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Aug 30, 17:28 UTC
Sep 6, 2021
Completed - The scheduled maintenance has been completed.
Sep 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:00 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling a maintenance window on our SMS termination platform for US traffic on Monday the 6th of September between 5:00am -8:00am (UTC).

Traffic impact: Inbound and Outbound traffic

During the maintenance window, there will be a service impact in delivery terminating (SMS Outbound/Inbound) to the US, as SMPP binds will be dropped for the duration of the maintenance. SMS traffic will be queued and retried upon completion of maintenance.

We apologize in advance for any inconvenience this may cause. If you have any questions, please submit a support request at https://help.nexmo.com, or by email to support@nexmo.com.
Aug 23, 17:26 UTC
Sep 5, 2021

No incidents reported.

Sep 4, 2021
Resolved - This incident has been resolved.
Sep 4, 08:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 07:26 UTC
Investigating - We were informed by our suppliers and are observing SMS delivery degradation towards Viva-MTS, Armenia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 3, 22:51 UTC
Sep 3, 2021
Completed - The scheduled maintenance has been completed.
Sep 3, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 2, 15:53 UTC
Scheduled - Between 04:30 and 08:30 (UTC) on the 3rd Sept 2021, the carrier US T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, you may experience Inbound SMS, Outbound SMS and SMS Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@nexmo.com if you have any questions.
Sep 3, 04:30 UTC
Resolved - This incident has been resolved.
Sep 3, 03:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 02:58 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Russia Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards your subscribed Russia LVNs.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
Sep 2, 23:54 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 UTC
Scheduled - On 02-Sep-2021 between 20:00 UTC and 23:59 UTC, the operator Altel & Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of these operators.

Please contact support@nexmo.com if you have any questions.
Sep 2, 06:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 UTC
Scheduled - Between 02-September-2021 21:00 UTC and 03-September-2021 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@nexmo.com if you have any questions.
Sep 1, 12:18 UTC