Resolved -
This problem has been resolved.
Customers might have experienced timeouts sending messages via the SMS API and SMPP endpoints smpp0, smpp1, and smpp2 endpoints.
The following services were impacted:
SMS API and SMPP endpoints smpp0, smpp1 and smpp2
Verify API:
Customers may seen SMS-only workflows fail and failover to any TTS sequences in their SMS/TTS workflows.
Messages and Dispatch API:
Customers may have experienced an increase in SMS undeliverable callbacks.
Services were impacted from 2021-03-02 10:07 UTC to 2021-03-02 11:31 UTC.
All services have been restored.
Please let
support@nexmo.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Mar 2, 16:44 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 2, 11:55 UTC
Identified -
We have implemented a fix for this issue.
The following services were impacted:
SMS API and SMPP endpoints smpp0, smpp1 and smpp2
Customers may have experienced timeouts sending messages via the SMS API and SMPP endpoints smpp0, smpp1 and smpp2 endpoints.
Verify API
Customers may seen SMS-only workflows fail and failover to any TTS sequences in their SMS/TTS workflows.
Messages and Dispatch API
Customers may have experienced an increase in SMS undeliverable callbacks.
We will update this status as soon as we have more detailed information to share.
Please contact
support@nexmo.com if you have any questions on this.
Mar 2, 11:53 UTC
Investigating -
Our monitoring has alerted us to a service issue within our SMS platform. The following services are impacted:
SMS API
SMPP
SMS sent via Verify API, Messages API and Dispatch API
We aim to provide an update on our investigation within 1 hour.
Please see this article -
https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Mar 2, 10:41 UTC